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Call Center Collections Jobs in Houston, TX (NOW HIRING)

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Call Center Collections information

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$5

$17

$31

How much do call center collections jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for call center collections in Houston, TX is $17.84, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $18.12 per hour, depending on experience, location, and employer.

What is the highest paying call center job?

The highest paying roles in call center collections typically include supervisory, managerial, or specialized positions such as collections manager or team lead, which can earn higher salaries due to increased responsibilities and experience. Advanced skills in negotiation, compliance, and familiarity with collection software can also contribute to higher compensation in this field.

What are the key skills and qualifications needed to thrive as a Call Center Collections agent, and why are they important?

To thrive as a Call Center Collections agent, you need strong communication skills, negotiation abilities, and a basic understanding of financial processes, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, auto-dialers, and call scripting tools is commonly required. Resilience, patience, and the ability to handle difficult conversations with empathy are crucial soft skills in this role. These skills and qualities are essential for maximizing debt recovery while maintaining positive customer relationships and ensuring compliance with regulations.

What are call center collections?

Call center collections refer to the process where call center agents contact individuals or businesses to recover overdue payments on outstanding debts. These agents typically work for creditors or third-party collection agencies and use phone calls, emails, or letters to remind customers of their balances and negotiate repayment plans. The goal is to resolve delinquent accounts while maintaining professionalism and adhering to regulations regarding debt collection practices.

What is a collection call center job description?

A collection call center job involves contacting customers to recover overdue payments on accounts or loans. Employees use communication skills, often with specialized software, to negotiate payment arrangements and update account information, typically working within set schedules and following company policies.

What jobs pay 4000 a week without a degree?

In call center collections, high earnings of around $4,000 per week are uncommon without extensive experience or specialized skills. Typically, such income levels are associated with roles in sales, real estate, or entrepreneurship, which may require strong communication skills, sales ability, or business acumen rather than formal degrees.

What are some common challenges faced in a call center collections role, and how can they be managed?

In a call center collections role, one of the main challenges is handling difficult conversations with customers who may be experiencing financial hardship. Balancing empathy with the need to recover payments can be demanding. Building strong communication and negotiation skills is essential for success, as is maintaining professionalism under pressure. Many organizations provide training and support to help agents manage stress and develop effective techniques for resolving customer concerns while meeting collection targets.

What is the difference between Call Center Collections vs Call Center Customer Service?

AspectCall Center CollectionsCall Center Customer Service
Primary RoleRecover overdue payments and manage delinquent accountsAssist customers with inquiries, product info, and support
Skills NeededDebt negotiation, persistence, knowledge of collections lawsCommunication, problem-solving, product knowledge
Work EnvironmentHigh-pressure, target-driven, often in collections departmentsCustomer-focused, service-oriented, varied industries
CredentialsBasic high school diploma, sometimes collections certificationHigh school diploma, customer service training

While both roles are based in call centers and require strong communication skills, Call Center Collections focuses on recovering overdue payments and managing delinquent accounts, often with targets and legal considerations. Call Center Customer Service emphasizes assisting customers with inquiries and support, fostering positive relationships. The roles differ mainly in their objectives and work environment but share foundational skills and training.

How can I make 2000 a week working from home?

A call center collections representative can potentially earn $2,000 weekly by working full-time, often requiring strong communication skills, experience in debt recovery, and familiarity with collection software. High-performing agents may earn commissions or bonuses based on performance, but achieving this income level typically depends on sales volume, efficiency, and company pay structures.
What are popular job titles related to Call Center Collections jobs in Houston, TX? For Call Center Collections jobs in Houston, TX, the most frequently searched job titles are:
What job categories do people searching Call Center Collections jobs in Houston, TX look for? The top searched job categories for Call Center Collections jobs in Houston, TX are:
What cities near Houston, TX are hiring for Call Center Collections jobs? Cities near Houston, TX with the most Call Center Collections job openings:
Call Center Collections jobs near you
Infographic showing various Call Center Collections job openings in Houston, TX as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 80% Full Time, 13% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,098 per year, or $17.8 per hour.

Call Center - Collections Agent- REMOTE

Rising Star Recruiting & Staffing

Houston, TX • Remote

Full-time

Re-posted 28 days ago

Job description

Job Description

We are hiring motivated Collections Agents (Remote - Texas Only) to handle telephone-based collections for auto insurance claims. This role requires strong communication, negotiation skills, and the ability to manage a high volume of calls professionally.

What We’re Looking For

  • Experience in collections, sales, telemarketing, or customer service
  • Strong communication and negotiation skills (bilingual is a plus)
  • Ability to work independently and stay organized
  • Professional handling of difficult conversations
  • Flexibility for occasional evenings/weekends

Key Responsibilities

  • Make outbound calls to recover auto insurance claim funds
  • Negotiate payment arrangements
  • Document and track collection activity
  • Review and resolve complex claims
  • Work with internal teams and assist with arbitration
  • Ensure compliance with laws and company policies

Requirements

  • Windows 11 laptop
  • Headset
  • Reliable wired internet
  • Quiet workspace

Why Join Us

  • Weekly pay + monthly incentives
  • Flexible schedule
  • Fully remote (work from home)
  • Supportive team environment

About Us
Texas-based company offering growth opportunities and a great team culture.

Rising Star Recruiting & Staffing logo

About Rising Star Recruiting & Staffing

Sourced by ZipRecruiter

Finding and hiring skilled talent is more significant than ever before. Rising Star Recruiting & Staffing LLC has the tools to connect companies with the best recruits, as well as connect applicants with the right jobs for all of their qualifications.

Industry

Recruiting and staffing services

Company size

1 - 10 Employees

Headquarters location

Dayton, TX, US

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