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Call Center Collections Jobs (NOW HIRING)

MCI Careers

Call Center Collections Manager

Tampa, FL · Remote

We are seeking an experienced and performance-driven Collections Manager to oversee and lead our collections operations within a fast-paced call center environment. This role is responsible for ...

MCI Careers

Call Center Collections Manager

Tampa, FL · Remote

We are seeking an experienced and performance-driven Collections Manager to oversee and lead our collections operations within a fast-paced call center environment. This role is responsible for ...

MCI Careers

Call Center Collections Manager

Tampa, FL · On-site

We are seeking an experienced and performance-driven Collections Manager to oversee and lead our collections operations within a fast-paced call center environment. This role is responsible for ...

MCI Careers

Call Center Collections Agent

Tampa, FL

$14 - $15.20/hr

Prior experience in collections, customer service, or call center environments preferred. * Strong verbal and written communication with the ability to explain financial matters clearly and ...

MCI Careers

Call Center Collections Agent

Tampa, FL

$14.25 - $18.75/hr

Prior experience in collections, customer service, or call center environments preferred. * Strong verbal and written communication with the ability to explain financial matters clearly and ...

MCI Careers

Call Center Collections Agent

Tampa, FL · On-site

$14 - $15.20/hr

Prior experience in collections, customer service, or call center environments preferred. * Strong verbal and written communication with the ability to explain financial matters clearly and ...

MCI Careers

Call Center Collections Director

Tampa, FL · On-site

Proven experience in debt collection, call center operations, or financial services management ... Proven track record of success in driving collections performance, achieving targets, and managing ...

MCI Careers

Call Center Collections Representative

Killeen, TX · On-site

$14.25 - $18.25/hr

Previous experience in collections, customer service, or call center environments preferred ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating ...

MCI Careers

Call Center Collections Director

Tampa, FL · Remote

Proven experience in debt collection, call center operations, or financial services management ... Proven track record of success in driving collections performance, achieving targets, and managing ...

MCI Careers

Call Center Collections Director

Tampa, FL · On-site +1

Proven experience in debt collection, call center operations, or financial services management ... Proven track record of success in driving collections performance, achieving targets, and managing ...

ValorVIP

Call Center Collections Agent

Tampa, FL · On-site +1

$14.25 - $18.75/hr

Prior experience in collections, customer service, or call center environments preferred. * Strong verbal and written communication with the ability to explain financial matters clearly and ...

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Call Center Collections information

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$5

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$33

How much do call center collections jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for call center collections in the United States is $18.68, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $18.99 per hour, depending on experience, location, and employer.

What is the highest paying call center job?

The highest paying roles in call center collections typically include supervisory, managerial, or specialized positions such as collections manager or team lead, which can earn higher salaries due to increased responsibilities and experience. Advanced skills in negotiation, compliance, and familiarity with collection software can also contribute to higher compensation in this field.

What are the key skills and qualifications needed to thrive as a Call Center Collections agent, and why are they important?

To thrive as a Call Center Collections agent, you need strong communication skills, negotiation abilities, and a basic understanding of financial processes, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, auto-dialers, and call scripting tools is commonly required. Resilience, patience, and the ability to handle difficult conversations with empathy are crucial soft skills in this role. These skills and qualities are essential for maximizing debt recovery while maintaining positive customer relationships and ensuring compliance with regulations.

What are call center collections?

Call center collections refer to the process where call center agents contact individuals or businesses to recover overdue payments on outstanding debts. These agents typically work for creditors or third-party collection agencies and use phone calls, emails, or letters to remind customers of their balances and negotiate repayment plans. The goal is to resolve delinquent accounts while maintaining professionalism and adhering to regulations regarding debt collection practices.

What is a collection call center job description?

A collection call center job involves contacting customers to recover overdue payments on accounts or loans. Employees use communication skills, often with specialized software, to negotiate payment arrangements and update account information, typically working within set schedules and following company policies.

What jobs pay 4000 a week without a degree?

In call center collections, high earnings of around $4,000 per week are uncommon without extensive experience or specialized skills. Typically, such income levels are associated with roles in sales, real estate, or entrepreneurship, which may require strong communication skills, sales ability, or business acumen rather than formal degrees.

What are some common challenges faced in a call center collections role, and how can they be managed?

In a call center collections role, one of the main challenges is handling difficult conversations with customers who may be experiencing financial hardship. Balancing empathy with the need to recover payments can be demanding. Building strong communication and negotiation skills is essential for success, as is maintaining professionalism under pressure. Many organizations provide training and support to help agents manage stress and develop effective techniques for resolving customer concerns while meeting collection targets.

What is the difference between Call Center Collections vs Call Center Customer Service?

AspectCall Center CollectionsCall Center Customer Service
Primary RoleRecover overdue payments and manage delinquent accountsAssist customers with inquiries, product info, and support
Skills NeededDebt negotiation, persistence, knowledge of collections lawsCommunication, problem-solving, product knowledge
Work EnvironmentHigh-pressure, target-driven, often in collections departmentsCustomer-focused, service-oriented, varied industries
CredentialsBasic high school diploma, sometimes collections certificationHigh school diploma, customer service training

While both roles are based in call centers and require strong communication skills, Call Center Collections focuses on recovering overdue payments and managing delinquent accounts, often with targets and legal considerations. Call Center Customer Service emphasizes assisting customers with inquiries and support, fostering positive relationships. The roles differ mainly in their objectives and work environment but share foundational skills and training.

How can I make 2000 a week working from home?

A call center collections representative can potentially earn $2,000 weekly by working full-time, often requiring strong communication skills, experience in debt recovery, and familiarity with collection software. High-performing agents may earn commissions or bonuses based on performance, but achieving this income level typically depends on sales volume, efficiency, and company pay structures.
More about Call Center Collections jobs
What cities are hiring for Call Center Collections jobs? Cities with the most Call Center Collections job openings:
What states have the most Call Center Collections jobs? States with the most job openings for Call Center Collections jobs include:
What job categories do people searching Call Center Collections jobs look for? The top searched job categories for Call Center Collections jobs are:
Call Center Collections jobs near you
Infographic showing various Call Center Collections job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,847 per year, or $18.7 per hour.

Collections Call Center Representative

First American Title Lending of Georgia (FATL)

Dalton, GA • On-site

$16/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

First American Title Lending currently seeks an experienced Collections Customer Accounts Representative. Ideal candidates will be part of collection efforts in line with our Corporate Purpose and Guiding Principles in an innovative call center environment. The position is in Dalton, GA. This is an in person, onsite position.
COLLECTIONS JOB RESPONSIBILITIES
  • Review account information and facilitate collections with the primary responsibility to collect from clients and provide insight into A/R aging
  • Complete 100-120 calls per day
  • Ensure documentation of all collection attempts in appropriate systems
  • Assist in repossession and legal process
  • Directly initiate collection efforts by contacting past due accounts in order to discuss account and arrange payment
  • Meet or exceed minimum goal requirements based on Company objectives

COLLECTIONS JOB REQUIREMENTS
  • 2-3 years in Call Center, Collections, Credit Management, Accounts Receivable or closely related field with a proven ability to meet and exceed goals
  • Prior relevant experience in subprime lending, mortgage, commercial lending, call center collections, and/or consumer lending collections strongly preferred
  • Proficient and professional verbal and written communication skills
  • Proficient computer knowledge including Microsoft Office products including Outlook email and point of sale systems
  • Ability to interact effectively primarily over the telephone and through email
  • Attention to detail and exceptional prioritizing and organizations skills
  • Strong interpersonal, active listening, critical thinking, and analytical skills
  • Flexibility to work various daytime schedules
  • Bilingual in Spanish/English a plus

BENEFITS
  • Base pay plus monthly bonus opportunities
  • Paid Time Off
  • Paid Holidays
  • 401(k) including company match
  • Medical, dental, vision insurance including dependent coverage
  • Company Paid Life Insurance
  • Company Paid Short and long term disability

Job Type: Full-time

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