ZipRecruiter

Log In

1

Call Center Collections Jobs in Michigan (NOW HIRING)

Thelen Auto Group

Collections Specialist

Saginaw, MI

$17.25 - $23.25/hr

Experience in collections, customer service, call center operations, or skip tracing is preferred but not required. * Strong work ethic and reliability. * Saturday Availability Benefits * Competitive ...

Thelen Auto Group

Collections Specialist

Bay City, MI

$17.25 - $23.25/hr

Experience in collections, customer service, call center operations, or skip tracing is preferred but not required. * Strong work ethic and reliability. * Saturday Availability Benefits * Competitive ...

TNT-Fast Finance

Collections Specialist

Bay City, MI · On-site

$17.25 - $23.25/hr

Experience in collections, customer service, call center operations, or skip tracing is preferred but not required. * Strong work ethic and reliability. * Saturday Availability Benefits * Competitive ...

Thelen Auto Group

Collections Specialist

Saginaw, MI · On-site

$17.25 - $23.25/hr

Experience in collections, customer service, call center operations, or skip tracing is preferred but not required. * Strong work ethic and reliability. * Saturday Availability Benefits * Competitive ...

Thelen Auto Group

Collections Specialist

Saginaw, MI · On-site

$17.25 - $23.25/hr

Experience in collections, customer service, call center operations, or skip tracing is preferred but not required. * Strong work ethic and reliability. * Saturday Availability Benefits * Competitive ...

TNT-Fast Finance

Collections Specialist

Saginaw, MI

$17.25 - $23.25/hr

Experience in collections, customer service, call center operations, or skip tracing is preferred but not required. * Strong work ethic and reliability. * Saturday Availability Benefits * Competitive ...

TNT-Fast Finance

Collections Specialist

Saginaw, MI · On-site

$17.25 - $23.25/hr

Experience in collections, customer service, call center operations, or skip tracing is preferred but not required. * Strong work ethic and reliability. * Saturday Availability Benefits * Competitive ...

E-Solutions

Will Call I

Grand Rapids, MI · On-site

$20/hr

... call, cycle counting, driver check ins Must have exp with Hand jack, EPJ (rideon) Manager will be ... Identify missed collections and notify Credit Services. Ensure food safety protocols were followed ...

Velo Associates PLC

Collector

Grand Rapids, MI · On-site

$18 - $22/hr

Proficient in Relevant Computer Applications and Call Center Systems * Knowledge of Collection Principles and Methods * Proven Track Record in Collections * Knowledge of Billing and Collections ...

Velo Associates PLC

Collector

Grand Rapids, MI · On-site

$18 - $22/hr

Proficient in Relevant Computer Applications and Call Center Systems * Knowledge of Collection Principles and Methods * Proven Track Record in Collections * Knowledge of Billing and Collections ...

next page

Showing results 1-20

All JobsCall Center Collections JobsCall Center Collections Jobs in Michigan

Call Center Collections information

See Michigan salary details

$4

$16

$29

How much do call center collections jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for call center collections in Michigan is $16.28, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $16.54 per hour, depending on experience, location, and employer.

What is a call center collections?

Call center collections refer to the process where call center agents contact individuals or businesses to recover overdue payments on outstanding debts. These agents typically work for creditors or third-party collection agencies and use phone calls, emails, or letters to remind customers of their balances and negotiate repayment plans. The goal is to resolve delinquent accounts while maintaining professionalism and adhering to regulations regarding debt collection practices.

What are the key skills and qualifications needed to thrive as a call center collections agent, and why are they important?

To thrive as a Call Center Collections agent, you need strong communication skills, negotiation abilities, and a basic understanding of financial processes, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, auto-dialers, and call scripting tools is commonly required. Resilience, patience, and the ability to handle difficult conversations with empathy are crucial soft skills in this role. These skills and qualities are essential for maximizing debt recovery while maintaining positive customer relationships and ensuring compliance with regulations.

What are some common challenges faced in a call center collections role, and how can they be managed?

In a call center collections role, one of the main challenges is handling difficult conversations with customers who may be experiencing financial hardship. Balancing empathy with the need to recover payments can be demanding. Building strong communication and negotiation skills is essential for success, as is maintaining professionalism under pressure. Many organizations provide training and support to help agents manage stress and develop effective techniques for resolving customer concerns while meeting collection targets.

What is the difference between Call Center Collections vs Call Center Customer Service?

AspectCall Center CollectionsCall Center Customer Service
Primary RoleRecover overdue payments and manage delinquent accountsAssist customers with inquiries, product info, and support
Skills NeededDebt negotiation, persistence, knowledge of collections lawsCommunication, problem-solving, product knowledge
Work EnvironmentHigh-pressure, target-driven, often in collections departmentsCustomer-focused, service-oriented, varied industries
CredentialsBasic high school diploma, sometimes collections certificationHigh school diploma, customer service training

While both roles are based in call centers and require strong communication skills, Call Center Collections focuses on recovering overdue payments and managing delinquent accounts, often with targets and legal considerations. Call Center Customer Service emphasizes assisting customers with inquiries and support, fostering positive relationships. The roles differ mainly in their objectives and work environment but share foundational skills and training.

What are popular job titles related to Call Center Collections jobs in Michigan?

For Call Center Collections jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Call Center Collections jobs in Michigan look for?

The top searched job categories for Call Center Collections jobs in Michigan are:

Call Center Collections jobs near you
Infographic showing various Call Center Collections job openings in Michigan as of August 2026, with employment types broken down into 2% As Needed, 74% Full Time, 18% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $33,859 per year, or $16.3 per hour.

Collections Specialist

Saginaw, MI

Thelen Auto Group
51 - 200 employees
Learn more about Thelen Auto Groupexternal

$17.25 - $23.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

Collections Specialist - TNT Financial Inc.

Position Type: Full-Time (40 Hours per Week)
Compensation: Hourly Pay + Performance Bonuses

TNT Financial Inc. is seeking a motivated and professional Collections Specialist to join our team. The ideal candidate will have strong customer service skills, the ability to multitask in a fast-paced environment, and experience communicating effectively with consumers while maintaining professionalism and compliance.

Responsibilities
  • Contact consumers regarding past-due accounts and arrange payment solutions.
  • Provide excellent customer service while maintaining collection goals.
  • Handle difficult conversations professionally and effectively de-escalate situations.
  • Perform skip tracing activities using multiple databases and resources.
  • Document all account activity accurately and thoroughly.
  • Manage a high volume of calls while maintaining attention to detail.
  • Follow company policies and applicable collection regulations.
  • Work collaboratively with team members to achieve department objectives.
Qualifications
  • Basic computer skills and the ability to learn multiple software programs.
  • Strong multitasking and organizational abilities.
  • Excellent verbal and written communication skills.
  • Outstanding customer service and problem-solving skills.
  • Ability to remain calm and professional in challenging situations.
  • Experience in collections, customer service, call center operations, or skip tracing is preferred but not required.
  • Strong work ethic and reliability.
  • Saturday Availability
Benefits
  • Competitive hourly wage
  • Performance-based bonus opportunities
  • Full-time, stable employment
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Flexible spending account
  • Health insurance
  • Paid time off
  • Vision insurance

If you are a motivated individual with strong communication skills and a desire to help resolve accounts professionally, we encourage you to apply and become part of the TNT Financial Inc. team.

Apply