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Call Center Collections Jobs in Michigan (NOW HIRING)

Lake Trust Credit Union

VP, Lending

Brighton, MI · On-site

$132K - $170K/yr

... Call Center, and Senior Leadership. * Develop a lending roadmap aligned with Lake Trust's mission ... Understanding of Indirect Lending, Underwriting, and Credit Solutions / Collections is beneficial ...

Lake Trust Credit Union

VP, Lending

Brighton, MI · On-site

... Call Center, and Senior Leadership. * Develop a lending roadmap aligned with Lake Trust's mission ... Understanding of Indirect Lending, Underwriting, and Credit Solutions / Collections is beneficial ...

Lake Trust Credit Union

VP, Lending

Brighton, MI

$132K - $170K/yr

... Call Center, and Senior Leadership. * Develop a lending roadmap aligned with Lake Trust's mission ... Understanding of Indirect Lending, Underwriting, and Credit Solutions / Collections is beneficial ...

Crystal Flash

Credit Specialist

Grand Rapids, MI · On-site

Minimum of 2 years' experience related to credit, collections, or customer service. * At least 2 years of customer service experience, preferably in a call center environment. * Intermediate to ...

Tenet Health

Cardiothoracic Surgeon

Detroit, MI

Tenet Healthcare and Detroit Medical Center are seeking a BC/BE Cardiothoracic Surgeon to join an ... Call is shared with another CT surgeon on weekends and holidays, including Level I Trauma Thoracic ...

Tenet Health

Skull Base Neurosurgeon

Detroit, MI

The Detroit Medical Center is home to a newly established, fully accredited Neuro Critical Care ... Supportive ancillary staff and in-house billing, coding, and collections Responsibilities * General ...

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All JobsCall Center Collections JobsCall Center Collections Jobs in Michigan

Call Center Collections information

See Michigan salary details

$4

$16

$29

How much do call center collections jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for call center collections in Michigan is $16.28, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $16.54 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center collections agent, and why are they important?

To thrive as a Call Center Collections agent, you need strong communication skills, negotiation abilities, and a basic understanding of financial processes, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, auto-dialers, and call scripting tools is commonly required. Resilience, patience, and the ability to handle difficult conversations with empathy are crucial soft skills in this role. These skills and qualities are essential for maximizing debt recovery while maintaining positive customer relationships and ensuring compliance with regulations.

Can you make good money in call center collections?

Call center collections agents can earn a base salary plus commissions or bonuses based on recovery performance, with total earnings varying widely by experience, location, and company. Experienced agents with strong communication skills and knowledge of collection tools can often increase their income potential. However, earnings typically depend on individual performance and the company's pay structure.

What is a call center collections?

Call center collections refer to the process where call center agents contact individuals or businesses to recover overdue payments on outstanding debts. These agents typically work for creditors or third-party collection agencies and use phone calls, emails, or letters to remind customers of their balances and negotiate repayment plans. The goal is to resolve delinquent accounts while maintaining professionalism and adhering to regulations regarding debt collection practices.

What are some common challenges faced in a call center collections role, and how can they be managed?

In a call center collections role, one of the main challenges is handling difficult conversations with customers who may be experiencing financial hardship. Balancing empathy with the need to recover payments can be demanding. Building strong communication and negotiation skills is essential for success, as is maintaining professionalism under pressure. Many organizations provide training and support to help agents manage stress and develop effective techniques for resolving customer concerns while meeting collection targets.

What is the difference between Call Center Collections vs Call Center Customer Service?

AspectCall Center CollectionsCall Center Customer Service
Primary RoleRecover overdue payments and manage delinquent accountsAssist customers with inquiries, product info, and support
Skills NeededDebt negotiation, persistence, knowledge of collections lawsCommunication, problem-solving, product knowledge
Work EnvironmentHigh-pressure, target-driven, often in collections departmentsCustomer-focused, service-oriented, varied industries
CredentialsBasic high school diploma, sometimes collections certificationHigh school diploma, customer service training

While both roles are based in call centers and require strong communication skills, Call Center Collections focuses on recovering overdue payments and managing delinquent accounts, often with targets and legal considerations. Call Center Customer Service emphasizes assisting customers with inquiries and support, fostering positive relationships. The roles differ mainly in their objectives and work environment but share foundational skills and training.

What are popular job titles related to Call Center Collections jobs in Michigan? For Call Center Collections jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Call Center Collections jobs in Michigan look for? The top searched job categories for Call Center Collections jobs in Michigan are:
Call Center Collections jobs near you
Infographic showing various Call Center Collections job openings in Michigan as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,859 per year, or $16.3 per hour.

Debt Settlement Specialist - MI

Stillman Law Office

Farmington, MI • On-site

$18 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Location: Farmington Hills, Michigan (Onsite)
Compensation: $18.00 - $20.00 per hour, based on experience and qualifications.

About Stillman Law Office

Stillman Law Office is a multi-state creditors' rights law firm headquartered in Farmington Hills, Michigan. We are committed to delivering exceptional client service while maintaining the highest standards of professionalism, compliance, and operational excellence.

As our organization continues to grow, we are seeking a motivated and detail-oriented Debt Settlement Specialist to join our Collections Department. This role is ideal for an individual who enjoys communicating with consumers and external representatives, negotiating solutions, and helping resolve accounts through professional and effective communication.

Position Summary

The Debt Settlement Specialist is responsible for supporting account resolution efforts through outbound communications, email correspondence, and consumer portal interactions. This position works directly with Debt Settlement Agencies and consumers to negotiate settlements, discuss account resolution options, and facilitate positive outcomes for all parties.

The ideal candidate is a strong communicator, organized, customer-focused, and comfortable managing both phone and email-based negotiations in a fast-paced environment.

Key Responsibilities
  • Conduct outbound calls to Debt Settlement Agencies (DSAs) and consumers regarding account resolution opportunities.
  • Negotiate settlement arrangements within established guidelines and authorization limits.
  • Manage incoming and outgoing communications through email, consumer portals, and telephone interactions.
  • Respond professionally and promptly to inquiries from Debt Settlement Agencies, consumers, and other stakeholders.
  • Review account information and assess available resolution options based on established policies and procedures.
  • Accurately document communications, settlements, and account activity within the Firm's systems.
  • Maintain a strong understanding of settlement programs, account statuses, and available resolution strategies.
  • Collaborate with team members and leadership to achieve departmental performance objectives.
  • Identify communication trends, recurring issues, and opportunities for process improvement.
  • Ensure all interactions are conducted in compliance with applicable laws, regulations, client requirements, and Firm policies.
  • Deliver exceptional customer service while balancing productivity, quality, and compliance expectations.
QualificationsRequired
  • High school diploma or equivalent.
  • Strong written and verbal communication skills.
  • Excellent customer service and interpersonal skills.
  • Ability to negotiate effectively and professionally.
  • Strong attention to detail and organizational skills.
  • Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
  • Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.
  • Ability to work collaboratively within a team environment while maintaining individual accountability.
Preferred
  • Prior collections, customer service, call center, account resolution, negotiation, or debt settlement experience.
  • Experience communicating with consumers regarding payments, settlements, or account resolution.
  • Familiarity with collection laws, regulations, and compliance requirements.
  • Experience working with email-based customer support and account management.
  • Familiarity with collection management platforms and legal case management systems, including Cogent.
Skills & Abilities
  • Strong negotiation and conflict resolution skills.
  • Professional and confident communication style.
  • Ability to build rapport and maintain productive business relationships.
  • Sound judgment and decision-making abilities.
  • Strong attention to detail and accuracy.
  • Self-motivated with a results-oriented mindset.
  • Ability to adapt to changing priorities and departmental needs.
  • Commitment to providing exceptional service while maintaining compliance standards.
Benefits

Stillman Law Office offers a competitive benefits package designed to support the health, well-being, and professional growth of our employees, including:

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • 401(k)
  • Paid time off (PTO)
  • Monthly Performance Bonus
  • Opportunities for professional growth and advancement
  • Collaborative and team-oriented work environment
Pre-Employment Requirements

Employment is contingent upon successful completion of:

  • Background check
  • Drug screening
Equal Employment Opportunity

Stillman Law Office is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.

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