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Call Center Contract Jobs in Michigan (NOW HIRING)

Air Conditioning Contractor

Call Center Agent

Clinton, MI · On-site

$17 - $21/hr

Call Center Agent The call center agent is responsible for assisting in the administration, field ... Skill and ability to sell service jobs and service contracts, face-to-face, in a letter, and on the ...

Air Conditioning Contractors of America

$17 - $21/hr

The call center agent is responsible for assisting in the administration, field productivity, and ... Skill and ability to sell service jobs and service contracts, face-to-face, in a letter, and on the ...

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How much do call center contract jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for call center contract in Michigan is $15.61, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $16.78 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the call center contract position, and why are they important?

To thrive as a Call Center Contract employee, you need strong customer service abilities, problem-solving skills, and generally a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and sometimes remote collaboration tools is essential. Excellent communication, patience, and resilience under pressure are valuable soft skills in this environment. These competencies ensure efficient handling of customer inquiries, support smooth operations, and maintain a positive experience for customers and teams alike.

What is a call center contract?

A Call Center Contract job is a temporary or project-based role in a call center where employees handle customer inquiries, support, or sales for a set period. These contracts may be short-term or long-term, depending on business needs. Contract workers typically follow the same workflows as full-time employees but may not receive benefits like health insurance or paid time off. This type of job is ideal for those looking for flexible work arrangements or gaining experience in customer service.

What does a typical day look like for someone working in a call center contract role?

A typical day in a Call Center Contract role involves handling a high volume of inbound or outbound calls, assisting customers by answering questions, resolving issues, and documenting interactions in the company's systems. You may work independently while also collaborating with team members and supervisors to address complex cases or escalate concerns as needed. The work environment is often fast-paced and goal-oriented, with clear targets for call handling times and customer satisfaction. Team meetings, ongoing training, and performance feedback sessions are also common, helping you stay updated on best practices and new procedures. This structure provides a dynamic workday and opportunities to build valuable customer service skills.

What are the most commonly searched types of Call Center jobs in Michigan? The most popular types of Call Center jobs in Michigan are:
What are popular job titles related to Call Center Contract jobs in Michigan? For Call Center Contract jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Call Center Contract jobs in Michigan look for? The top searched job categories for Call Center Contract jobs in Michigan are:
What cities in Michigan are hiring for Call Center Contract jobs? Cities in Michigan with the most Call Center Contract job openings:
Call Center Contract jobs near you
Infographic showing various Call Center Contract job openings in Michigan as of August 2026, with employment types broken down into 62% Full Time, 9% Part Time, 5% Temporary, and 24% Contract. Highlights an 89% In-person, 3% Hybrid, and 8% Remote job distribution, with an average salary of $32,473 per year, or $15.6 per hour.

Call Center Agent

Air Conditioning Contractor

Clinton, MI • On-site

$17 - $21/hr

Other

Re-posted 17 days ago

Job description

Call Center Agent

The call center agent is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. The incumbent also assists the Call Center Manager in achieving the applicable sections of the corporate strategic plan.

Benefits

  • Paid Training
  • Careers Advancement Opportunities
  • Competitive Compensation
  • Year-Round Work
  • Spiffs, Rewards, & Employee Contests

Initiative, integrity, organizational, and supervisory skills are essential to achieving departmental and corporate goals in this position. Job-related contact can occur with virtually all demographic groups, with the majority of daily contacts being with service customers. Representative duties include:

  • Assisting the Call Center Manager in the planning, organizing, and coordination of department resources and goals.
  • Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians.
  • Cooperating with all Department Managers in support of all facets of the Service Department's goals and objectives.
  • Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the Service Manager.
  • Performing related staff-level duties as directed by the Call Center Manager.

Job Qualifications:

  • Proven experience in a customer service environment preferably in HVACR contracting or building services industry.
  • Excellent oral and written communication skills, including the ability to work with diverse customer groups, all personnel levels in the HVACR field, suppliers, and the hearing impaired.
  • Skill and ability to sell service jobs and service contracts, face-to-face, in a letter, and on the phone.
  • Current (state) driver's license.

Compensation: $17.00 - $21.00 per hour

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