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Call Center Contract Jobs in Michigan (NOW HIRING)

SRI Tech solutions Inc

Cisco Voice Engineer

Detroit, MI · On-site

This highly visible position requires senior level experience working with Cisco Call Center Manger ... Support vendor/contract negotiations for pricing, terms and conditions, and technical requirements ...

SRI Tech solutions Inc

Cisco Voice Engineer

Detroit, MI · On-site

This highly visible position requires senior level experience working with Cisco Call Center Manger ... Support vendor/contract negotiations for pricing, terms and conditions, and technical requirements ...

CU*Answers

Junior Data Center Operator

Grand Rapids, MI · On-site

Answers is seeking a dependable and detail-oriented Data Center Operator to join our Operations ... Notice This is not intended to be, nor should be construed as a contract for employment. CU*Answers ...

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Call Center Contract information

See Michigan salary details

$9

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How much do call center contract jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for call center contract in Michigan is $15.61, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $16.78 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the call center contract position, and why are they important?

To thrive as a Call Center Contract employee, you need strong customer service abilities, problem-solving skills, and generally a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and sometimes remote collaboration tools is essential. Excellent communication, patience, and resilience under pressure are valuable soft skills in this environment. These competencies ensure efficient handling of customer inquiries, support smooth operations, and maintain a positive experience for customers and teams alike.

What is a call center contract?

A Call Center Contract job is a temporary or project-based role in a call center where employees handle customer inquiries, support, or sales for a set period. These contracts may be short-term or long-term, depending on business needs. Contract workers typically follow the same workflows as full-time employees but may not receive benefits like health insurance or paid time off. This type of job is ideal for those looking for flexible work arrangements or gaining experience in customer service.

What does a typical day look like for someone working in a call center contract role?

A typical day in a Call Center Contract role involves handling a high volume of inbound or outbound calls, assisting customers by answering questions, resolving issues, and documenting interactions in the company's systems. You may work independently while also collaborating with team members and supervisors to address complex cases or escalate concerns as needed. The work environment is often fast-paced and goal-oriented, with clear targets for call handling times and customer satisfaction. Team meetings, ongoing training, and performance feedback sessions are also common, helping you stay updated on best practices and new procedures. This structure provides a dynamic workday and opportunities to build valuable customer service skills.

What are the most commonly searched types of Call Center jobs in Michigan? The most popular types of Call Center jobs in Michigan are:
What are popular job titles related to Call Center Contract jobs in Michigan? For Call Center Contract jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Call Center Contract jobs in Michigan look for? The top searched job categories for Call Center Contract jobs in Michigan are:
What cities in Michigan are hiring for Call Center Contract jobs? Cities in Michigan with the most Call Center Contract job openings:
Call Center Contract jobs near you
Infographic showing various Call Center Contract job openings in Michigan as of August 2026, with employment types broken down into 62% Full Time, 9% Part Time, 5% Temporary, and 24% Contract. Highlights an 89% In-person, 3% Hybrid, and 8% Remote job distribution, with an average salary of $32,473 per year, or $15.6 per hour.

Consumer Contact Center Professional I

BCForward

Farmington Hills, MI • On-site

$20 - $21/hr

Contractor

Medical, Dental, Vision

This job post has expired today. Applications are no longer accepted.

Job description

BCforward is currently seeking a highly motivated Consumer Contact Center Professional I.


Job Title: Consumer Contact Center Professional I

Location: (Farmington Hills, MI)

Duration: Contract - 2 months

Job ID: 407322

Job Description

We are seeking a Consumer Contact Center Professional I to join our team. The ideal candidate will have experience in customer service and call center operations and a proven ability to resolve customer inquiries during first contact while educating customers on bank products and self-service channels.

 

Responsibilities:

  • Handle inbound customer calls in a professional and courteous manner.
  • Provide accurate information and explain products and policies in clear terms.
  • Resolve customer issues during the call whenever possible and complete timely follow-up when required.
  • Address complex inquiries within areas of expertise or escalate per guidelines.
  • Educate customers on and convert to self-service and cost-effective channels when appropriate.
  • Follow departmental policies and procedures, with strict adherence to customer confidentiality.
  • Accurately enter or confirm customer data in systems and complete required request forms.
  • Use computer systems for tracking, information gathering, and troubleshooting.
  • Recommend process and policy improvements to enhance productivity and satisfaction.
  • Perform other assigned duties and pursue ongoing learning of bank products and services.

 

Required Skills & Qualifications:

  • High school diploma or equivalent.
  • Proficiency with data entry and basic computer applications.
  • Ability to understand and respond to inquiries across one or more product categories.
  • Strong customer service skills with clear verbal communication.
  • Effective telephone etiquette and call handling.
  • Willingness to learn bank products and services.
  • Good problem-solving skills.

 

Preferred Skills:

  • Prior customer service or call center experience.

Company Description

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward logo

About BCforward

Sourced by ZipRecruiter

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Indianapolis, IN, US

Year founded

1998

Social media

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