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Call Center Collections Jobs in Michigan (NOW HIRING)

Velo Associates PLC

Collector

Grand Rapids, MI · On-site

$18 - $22/hr

Proficient in Relevant Computer Applications and Call Center Systems * Knowledge of Collection Principles and Methods * Proven Track Record in Collections * Knowledge of Billing and Collections ...

Velo Associates PLC

Collector

Grand Rapids, MI · On-site

$18 - $22/hr

Proficient in Relevant Computer Applications and Call Center Systems * Knowledge of Collection Principles and Methods * Proven Track Record in Collections * Knowledge of Billing and Collections ...

Hearst Television

Account Resolution Specialist

Troy, MI

$13.75 - $19/hr

... collections, or call center environments with a focus on save/retention calls * Proven ability to handle high-volume inbound and outbound phone interactions, particularly with customers requesting ...

Hearst

Account Resolution Specialist

Troy, MI

$13.75 - $19/hr

... collections, or call center environments with a focus on save/retention calls * Proven ability to handle high-volume inbound and outbound phone interactions, particularly with customers requesting ...

Hearst

Account Resolution Specialist

Troy, MI

$13.75 - $19/hr

... collections, or call center environments with a focus on save/retention calls * Proven ability to handle high-volume inbound and outbound phone interactions, particularly with customers requesting ...

Hearst Newspapers

Account Resolution Specialist

Troy, MI · On-site

$13.75 - $19/hr

... collections, or call center environments with a focus on save/retention calls * Proven ability to handle high-volume inbound and outbound phone interactions, particularly with customers requesting ...

Hearst Newspapers

Account Resolution Specialist

Troy, MI

$13.75 - $19/hr

... collections, or call center environments with a focus on save/retention calls * Proven ability to handle high-volume inbound and outbound phone interactions, particularly with customers requesting ...

Hearst Newspapers

Account Resolution Specialist

Troy, MI

$13.75 - $19/hr

... collections, or call center environments with a focus on save/retention calls * Proven ability to handle high-volume inbound and outbound phone interactions, particularly with customers requesting ...

Hearst

Account Resolution Specialist

Troy, MI · On-site

$13.75 - $19/hr

... collections, or call center environments with a focus on save/retention calls * Proven ability to handle high-volume inbound and outbound phone interactions, particularly with customers requesting ...

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Call Center Collections information

See Michigan salary details

$4

$16

$29

How much do call center collections jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for call center collections in Michigan is $16.28, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $16.54 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center collections agent, and why are they important?

To thrive as a Call Center Collections agent, you need strong communication skills, negotiation abilities, and a basic understanding of financial processes, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, auto-dialers, and call scripting tools is commonly required. Resilience, patience, and the ability to handle difficult conversations with empathy are crucial soft skills in this role. These skills and qualities are essential for maximizing debt recovery while maintaining positive customer relationships and ensuring compliance with regulations.

Can you make good money in call center collections?

Call center collections agents can earn a base salary plus commissions or bonuses based on recovery performance, with total earnings varying widely by experience, location, and company. Experienced agents with strong communication skills and knowledge of collection tools can often increase their income potential. However, earnings typically depend on individual performance and the company's pay structure.

What is a call center collections?

Call center collections refer to the process where call center agents contact individuals or businesses to recover overdue payments on outstanding debts. These agents typically work for creditors or third-party collection agencies and use phone calls, emails, or letters to remind customers of their balances and negotiate repayment plans. The goal is to resolve delinquent accounts while maintaining professionalism and adhering to regulations regarding debt collection practices.

What are some common challenges faced in a call center collections role, and how can they be managed?

In a call center collections role, one of the main challenges is handling difficult conversations with customers who may be experiencing financial hardship. Balancing empathy with the need to recover payments can be demanding. Building strong communication and negotiation skills is essential for success, as is maintaining professionalism under pressure. Many organizations provide training and support to help agents manage stress and develop effective techniques for resolving customer concerns while meeting collection targets.

What is the difference between Call Center Collections vs Call Center Customer Service?

AspectCall Center CollectionsCall Center Customer Service
Primary RoleRecover overdue payments and manage delinquent accountsAssist customers with inquiries, product info, and support
Skills NeededDebt negotiation, persistence, knowledge of collections lawsCommunication, problem-solving, product knowledge
Work EnvironmentHigh-pressure, target-driven, often in collections departmentsCustomer-focused, service-oriented, varied industries
CredentialsBasic high school diploma, sometimes collections certificationHigh school diploma, customer service training

While both roles are based in call centers and require strong communication skills, Call Center Collections focuses on recovering overdue payments and managing delinquent accounts, often with targets and legal considerations. Call Center Customer Service emphasizes assisting customers with inquiries and support, fostering positive relationships. The roles differ mainly in their objectives and work environment but share foundational skills and training.

What are popular job titles related to Call Center Collections jobs in Michigan? For Call Center Collections jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Call Center Collections jobs in Michigan look for? The top searched job categories for Call Center Collections jobs in Michigan are:
Call Center Collections jobs near you
Infographic showing various Call Center Collections job openings in Michigan as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,859 per year, or $16.3 per hour.

Entry Level Mortgage Collections

United Wholesale Mortgage

Pontiac, MI • On-site

$17.50 - $23.75/hr

Full-time

Re-posted 22 days ago

United Wholesale Mortgage rating

7.8

Company rating: 7.8 out of 10

Based on 98 frontline employees who took The Breakroom Quiz

96th of 150 rated financial services

Job description

Overview

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

More reasons you’ll love working here include:

  • Paid Time Off (PTO) after just 30 days
  • Additional parental and maternity leave benefits after 12 months
  • Adoption reimbursement program
  • Paid volunteer hours
  • Paid training and career development
  • Medical, dental, vision and life insurance
  • 401k with employer match
  • Mortgage discount and area business discounts
  • Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
  • Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon 
  • Gourmet cafeteria featuring homemade breakfast and lunch
  • Convenience store featuring healthy grab-and-go snacks
  • In-house Starbucks and Dunkin
  • Indoor/outdoor café with Wi-Fi

Responsibilities

  • Serve as the primary point of contact for customers with past-due loans at any delinquency stage.
  • Initiate outbound calls and manage inbound inquiries to resolve delinquent loan accounts.
  • Identify the root cause of delinquency through active listening and financial discovery.
  • Educate customers on loan status, payment expectations, and consequences of continued delinquency.
  • Assist customers in bringing accounts current using approved options, including:
    • Reinstatements
    • Promise to Pay (PTP) arrangements
    • Repayment Plans
    • Forbearance options
  • Monitor and follow up on active payment arrangements to ensure adherence and success.
  • Determine when a loan should be escalated and transitioned to Loss Mitigation (LM) based on customer hardship, delinquency progression, or policy requirements.
  • Act as an advocate for the customer while balancing risk, compliance, and investor guidelines.
  • Maintain accurate, detailed, and timely documentation of all borrower interactions in the loan servicing system.
  • Ensure full compliance with all applicable regulations and policies, including FDCPA, RESPA, CFPB, and state-level guidelines.
  • Meet or exceed performance metrics related to resolution rates, call quality, compliance, and customer experience.

Qualifications

Must-Have Qualifications

  • High school diploma or equivalent required; associate or bachelor’s degree preferred.
  • Preferred: 1+ years of experience in mortgage servicing, collections, loss mitigation, or customer advocacy.
  • Working knowledge of delinquency cycles, mortgage loan terms, and default resolution strategies.
  • Strong understanding of customer hardship conversations and financial counseling techniques.
  • Excellent verbal and written communication skills.
  • Proven ability to de-escalate difficult conversations with empathy and professionalism.
  • High attention to detail with strong documentation and system navigation skills.
  • Preferred: Proficiency in Microsoft Office (Word, Excel, Outlook) and loan servicing platforms (e.g., MSP).

Nice-to-Have Qualifications

  • Knowledge of Bankruptcy and Foreclosure referral processes.
  • Bilingual capabilities (Spanish/English strongly preferred).

What United Wholesale Mortgage employees say

Pay

Benefits

Hours and flexibility

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