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Call Center Collections Jobs (NOW HIRING)

Adecco

Call Center Collections Specialist

Tempe, AZ · On-site

$22/hr

Adecco is currently assisting one of its clients in their search for a Collections Specialist in Tempe, AZ! Pay rate: $19/hr Shift availability: Operating hours: Mon - Sun, 8a-9p, Will be scheduled ...

National Service Bureau

Collections Manager

Sarasota, FL · Remote

$60K - $90K/yr

National Service Bureau (NSB) is seeking an experienced Call Center/Collections Manager. NSB is focused on Accounts Receivable Management and Subrogation and has grown exponentially over the last 34 ...

Alois Solutions

Collections Specialist

New Castle, DE · On-site

$19.23 - $20/hr

This role is ideal for individuals with strong call center, collections, banking, loan servicing, or financial customer service experience . The Collections Specialist will communicate with customers ...

Byrider

Collections Specialist

Appleton, WI · On-site

$50K - $70K/yr

College Ave. - Appleton, WI 54914 Collections Account Manager (Consumer Finance) Do you have a background in sales, customer retention, call center, collections, or a related field? Would you enjoy ...

Exploria Resorts

Collections Representative

Clermont, FL · On-site

$25 - $26/hr

Position: Call Center - Collections Representative Compensation: - $16 per hour, with an added $1,500 - $2,500 monthly performance-based incentive potential! (Averaging $25-26/hr!) - New Hire ...

Byrider

Collections Specialist

Appleton, WI

$50K - $70K/yr

College Ave. - Appleton, WI 54914 Collections Account Manager (Consumer Finance) Do you have a background in sales, customer retention, call center, collections, or a related field? Would you enjoy ...

Alois Solutions

Collections Specialist

New Castle, DE · On-site

$40K - $41K/yr

This role is ideal for individuals with strong call center, collections, banking, loan servicing, or financial customer service experience . The Collections Specialist will communicate with customers ...

Byrider

Collections Specialist

Appleton, WI · On-site

$50K - $70K/yr

College Ave. - Appleton, WI 54914 Collections Account Manager (Consumer Finance) Do you have a background in sales, customer retention, call center, collections, or a related field? Would you enjoy ...

Exploria Resorts

Collections Representative

Clermont, FL · On-site

$25 - $26/hr

Position: Call Center - Collections Representative Compensation: - $16 per hour, with an added $1,500 - $2,500 monthly performance-based incentive potential! (Averaging $25-26/hr!) - New Hire ...

CornerStone Staffing

Call Center Agent

Winterville, NC · On-site

$15/hr

Call Center / Collections Agent Location: Winterville, NC | Onsite Start Date: September2026 COMPENSATION & SCHEDULE * $15.00/hourly (increases to $22/hour once you are hired on) * Flexible for any 8 ...

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Call Center Collections information

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$5

$18

$33

How much do call center collections jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for call center collections in the United States is $18.68, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $18.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center collections agent, and why are they important?

To thrive as a Call Center Collections agent, you need strong communication skills, negotiation abilities, and a basic understanding of financial processes, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, auto-dialers, and call scripting tools is commonly required. Resilience, patience, and the ability to handle difficult conversations with empathy are crucial soft skills in this role. These skills and qualities are essential for maximizing debt recovery while maintaining positive customer relationships and ensuring compliance with regulations.

Can you make good money in call center collections?

Call center collections agents can earn a base salary plus commissions or bonuses based on recovery performance, with total earnings varying widely by experience, location, and company. Experienced agents with strong communication skills and knowledge of collection tools can often increase their income potential. However, earnings typically depend on individual performance and the company's pay structure.

What is a call center collections?

Call center collections refer to the process where call center agents contact individuals or businesses to recover overdue payments on outstanding debts. These agents typically work for creditors or third-party collection agencies and use phone calls, emails, or letters to remind customers of their balances and negotiate repayment plans. The goal is to resolve delinquent accounts while maintaining professionalism and adhering to regulations regarding debt collection practices.

What are some common challenges faced in a call center collections role, and how can they be managed?

In a call center collections role, one of the main challenges is handling difficult conversations with customers who may be experiencing financial hardship. Balancing empathy with the need to recover payments can be demanding. Building strong communication and negotiation skills is essential for success, as is maintaining professionalism under pressure. Many organizations provide training and support to help agents manage stress and develop effective techniques for resolving customer concerns while meeting collection targets.

What is the difference between Call Center Collections vs Call Center Customer Service?

AspectCall Center CollectionsCall Center Customer Service
Primary RoleRecover overdue payments and manage delinquent accountsAssist customers with inquiries, product info, and support
Skills NeededDebt negotiation, persistence, knowledge of collections lawsCommunication, problem-solving, product knowledge
Work EnvironmentHigh-pressure, target-driven, often in collections departmentsCustomer-focused, service-oriented, varied industries
CredentialsBasic high school diploma, sometimes collections certificationHigh school diploma, customer service training

While both roles are based in call centers and require strong communication skills, Call Center Collections focuses on recovering overdue payments and managing delinquent accounts, often with targets and legal considerations. Call Center Customer Service emphasizes assisting customers with inquiries and support, fostering positive relationships. The roles differ mainly in their objectives and work environment but share foundational skills and training.

More about Call Center Collections jobs
What cities are hiring for Call Center Collections jobs? Cities with the most Call Center Collections job openings:
What states have the most Call Center Collections jobs? States with the most job openings for Call Center Collections jobs include:
What job categories do people searching Call Center Collections jobs look for? The top searched job categories for Call Center Collections jobs are:
Call Center Collections jobs near you
Infographic showing various Call Center Collections job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,847 per year, or $18.7 per hour.

Bilingual Call Center Representative - Tucker, GA

Best Foot Forward

Tucker, GA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

Job description

Job Type
Full-time
Description
In our outbound call center, Bilingual Call Center Representatives will use skip tracing methods to update patient contact information and contact patients to help them utilize their existing insurance coverage. CCRs are NOT COLLECTING DEBT. While call center, collections, and skip tracing experience is preferred, a successful employee needs excellent customer service skills, a willingness to learn, and determination to meet goals. This position depends on successfully completing new hire training with the company and meeting monthly targets.
Pay Rate: $21.00 per hour + overtime and bonus opportunities
Responsibilities
  • Use skip tracing methods (learned during training) to locate, educate, and engage with health insurance members to help them utilize their health insurance benefits, gather contact information, and update their personal information in the system.
  • Meet or exceed daily, weekly, and monthly Key Performance Indicators (KPIs), including making at least 150 outbound calls daily and meeting monthly set engagement goals to impact individual and company success.
  • Ensure the security of customer information and regularly update reports.
  • Understand state and federal laws about HIPPA and skip-tracing activities.
  • Performs other related duties as required.

Requirements
  • Has prior call center, collections, or skip tracing experience/knowledge (preferred).
  • Speaks fluent English and Spanish or other language.
  • Demonstrates excellent written and verbal communication skills.
  • Maintains strong computer skills and is proficient in Microsoft Office or related software/databases is a must.
  • Exhibits integrity and discretion in handling confidential medical information.
  • Is a team player with a strong work ethic and a positive attitude.
  • Possesses exceptional time management skills, demonstrates punctuality, and has reliable transportation to and from work.
  • Can pass a background check and drug screening (positive THC tests will not disqualify employment).

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Salary Description
$21 + OT & Bonus Opportunities

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