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Call Center Collections Jobs in Oklahoma (NOW HIRING)

mytfcuhr

Collector II

Oklahoma City, OK · On-site

$23.71/hr

Tinker Federal Credit Union's Collections department has an immediate opening for an Account ... Financial institution or insurance company call center is preferred. Applicable work experience and ...

TTCU

Bilingual-Member Advocate

Tulsa, OK · On-site

Experience • 2 years of experience in a call center, financial services, sales, customer account management, or similar environment. • At least 1 year of collections experience preferred. • ...

TTCU

Bilingual-Member Advocate

Tulsa, OK

Experience • 2 years of experience in a call center, financial services, sales, customer account management, or similar environment. • At least 1 year of collections experience preferred. • ...

Oceans Healthcare

Financial Counselor

Norman, OK · On-site

$17 - $22/hr

Initiates point of care collections with patients. * Coordinates non-covered day discussion with ... Previous customer service experience in a similar field, including employment as a call center ...

Robert Half

Admissions Representative

Oklahoma City, OK · On-site

$19 - $20/hr

This role is much more than a call center position--you will be helping prospective students take ... sales, collections, banking, retail management, or other relationship-focused roles. Strong ...

RNR Tire Express

Customer service, sales, call center, or collections experience in a retail environment preferred, but not required. We train! * Must have a valid driver's license and maintain a driving record that ...

All JobsCall Center Collections JobsCall Center Collections Jobs in Oklahoma

Call Center Collections information

See Oklahoma salary details

$4

$17

$30

How much do call center collections jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for call center collections in Oklahoma is $17.24, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $17.55 per hour, depending on experience, location, and employer.

What is a call center collections?

Call center collections refer to the process where call center agents contact individuals or businesses to recover overdue payments on outstanding debts. These agents typically work for creditors or third-party collection agencies and use phone calls, emails, or letters to remind customers of their balances and negotiate repayment plans. The goal is to resolve delinquent accounts while maintaining professionalism and adhering to regulations regarding debt collection practices.

What are the key skills and qualifications needed to thrive as a call center collections agent, and why are they important?

To thrive as a Call Center Collections agent, you need strong communication skills, negotiation abilities, and a basic understanding of financial processes, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, auto-dialers, and call scripting tools is commonly required. Resilience, patience, and the ability to handle difficult conversations with empathy are crucial soft skills in this role. These skills and qualities are essential for maximizing debt recovery while maintaining positive customer relationships and ensuring compliance with regulations.

What are some common challenges faced in a call center collections role, and how can they be managed?

In a call center collections role, one of the main challenges is handling difficult conversations with customers who may be experiencing financial hardship. Balancing empathy with the need to recover payments can be demanding. Building strong communication and negotiation skills is essential for success, as is maintaining professionalism under pressure. Many organizations provide training and support to help agents manage stress and develop effective techniques for resolving customer concerns while meeting collection targets.

What is the difference between Call Center Collections vs Call Center Customer Service?

AspectCall Center CollectionsCall Center Customer Service
Primary RoleRecover overdue payments and manage delinquent accountsAssist customers with inquiries, product info, and support
Skills NeededDebt negotiation, persistence, knowledge of collections lawsCommunication, problem-solving, product knowledge
Work EnvironmentHigh-pressure, target-driven, often in collections departmentsCustomer-focused, service-oriented, varied industries
CredentialsBasic high school diploma, sometimes collections certificationHigh school diploma, customer service training

While both roles are based in call centers and require strong communication skills, Call Center Collections focuses on recovering overdue payments and managing delinquent accounts, often with targets and legal considerations. Call Center Customer Service emphasizes assisting customers with inquiries and support, fostering positive relationships. The roles differ mainly in their objectives and work environment but share foundational skills and training.

What are popular job titles related to Call Center Collections jobs in Oklahoma?

For Call Center Collections jobs in Oklahoma, the most frequently searched job titles are:

What job categories do people searching Call Center Collections jobs in Oklahoma look for?

The top searched job categories for Call Center Collections jobs in Oklahoma are:

Call Center Collections jobs near you
Infographic showing various Call Center Collections job openings in Oklahoma as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $35,869 per year, or $17.2 per hour.

Remote - Collections Representative - (Oklahoma Residents)

Sapulpa, OK • Remote

Reliant Capital Solutions, LLC
Finance and Insurance • 51 - 200 employees
Learn more about Reliant Capital Solutions, LLCexternal

$16 - $19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Reliant Capital Solutions is now hiring Remote Collection Representative for residents of Oklahoma.

Do you share these values – Integrity, Strong Work Ethic, Dignity and Respect?

Are you a problem solver and enjoy helping people overcome challenges?

Are you self-motivated and driven to strive to meet performance goals?

If you answered, “Yes” then we want YOU to join our team!

Full time (40 hours per week) schedule options (all times are Eastern time zone):
Monday – Friday, 8am to 5pm/10am to 7pm (two late nights required), with an occasional Saturday morning hours

As a Collections Representative you will:

  • Engage consumers to inform and assist them with managing their delinquent accounts
  • Using a consultative approach, help consumers identify the most suitable solutions
  • Negotiate to resolve the balance due in the best interests of all parties
  • Create a sense of urgency using a customer service demeanor
  • Remain compliant, positive and professional at all times

Responsibilities:

  • Provide methods and solutions with consumers to resolve delinquent accounts
  • Continuously receive inbound calls from and place outbound calls using an auto dialer system
  • Maintain and manage a workload of delinquent accounts to ensure completion of postdated payments
  • Properly follow up with consumers to ensure required documentation and payment processing is compliant and complete
  • Ensure all consumer accounts are documented properly and notify consumers of any missing documents and/or additional procedures required
  • Perform proper skip tracing techniques to identify consumer contact information
  • Abide by the FDCPA and other Federal and State collection regulations at all times
  • Adhere to both internal/company policies/procedures and industry-wide compliance regulations

Position Details:

  • Competitive, pay - $16 to $19 per hour, based on experience
  • Potential for monthly commission or bonus based on meeting performance goals/metrics
  • Benefits – Medical, Dental, Vision, Life and Disability insurance; 401K, Paid Vacation and Holidays
  • Schedule – Option 1 - Monday – Friday; Saturdays as needed; Option 2 - Monday - Thursday, 10 hour days
  • Paid training provided pertaining to collection industry standards and compliance, client requirements, plus innovative ideas and techniques on customer engagement, negotiation, and dispute resolution
  • Advancement potential
  • Remote work with all equipment provided

Job Requirements:

  • Must be at least 18 years old
  • 1-3 years’ experience preferred in Collections, Sales, Telemarketing, Medical Billing, Call Center, Customer Service, and Banking
  • Strong verbal communication skills with the ability to persuade and negotiate
  • Computer skills to document calls and navigate software packages, databases and the internet
  • Ability and history of maintaining confidentiality and high level of trustworthiness
  • Ability and history of interacting well with team members with professionalism
  • Ability to commit to working a full time, 40 hour per week, work schedule

Work from home requirements:

  • Private and quiet workspace behind closed doors. Work may not be performed in common areas – living room, kitchen, dining room, etc.
  • High speed internet with the ability to hardwire via Ethernet from router to the work computer. Wi-Fi and hotspots are not supported.
  • You must meet all the technical requirements prior to the first day of training.
  • You must live in one of the following states: IN, TN or OH (>30 miles from Headquarters in Gahanna, Ohio)
  • We will provide you with the equipment needed to be successful

Reliant Capital Solutions is an accounts receivable management company headquartered in Gahanna, Ohio. Reliant focuses on debt recovery in the higher education, healthcare, automotive, retail, commercial industries as well as government services. Reliant has been awarded numerous awards and accolades in the Collections industry including:

  • insideARM’s Best Places to Work in Collections (2019, 2020, 2023, 2025, 2026)
  • BBB A+ Rating (2007-2021)
  • BBB Accredited (2019-2021)
  • BBB Torch Award for Ethics Recipient – Category: Customers (2020)
  • CV Magazine Corporate Excellence Award (2020)
  • Ernst & Young - Entrepreneur of the Year - East Central Finalist (2019)
  • Columbus Business First - Fast 50 (2010, 2011, 2018, 2021)
  • Columbus Smart Business - Smart 50 (2018, 2019)
  • Columbus CEO Women Owned Businesses (2018)

Former Military & Veterans, Reserved and Military Spouses (Spanish/English) encouraged to apply.

Reliant Capital Solutions, LLC affords Equal Employment Opportunity (EEO) to for all qualified individuals and does not discriminate against employees or applicants for employment on the basis of an individual’s actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, actual or perceived gender, genetic information or any other status protected by applicable federal, state, or local law.

Respect.  Recover. Reclaim.

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