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Call Listener Jobs in Oklahoma (NOW HIRING)

Alphabe Insight Inc

Call Center Agent

Oklahoma City, OK · On-site

$50K - $55K/yr

Job Summary We are seeking a motivated Call Center Agent to provide exceptional customer service ... Excellent verbal communication and active listening skills. * Strong customer service and problem ...

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Call Listener information

What are some common challenges faced by Call Listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a Call Listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a Call Listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Oklahoma? For Call Listener jobs in Oklahoma, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Oklahoma look for? The top searched job categories for Call Listener jobs in Oklahoma are:
What cities in Oklahoma are hiring for Call Listener jobs? Cities in Oklahoma with the most Call Listener job openings:
Call Listener jobs near you

Call Center Representative

Central Oklahoma Family Medical Center

Ada, OK • On-site

$13.25 - $16.75/hr

Full-time

Posted 5 days ago

Job description

POSITION TITLE: Call Center Representative

DEPARTMENT: Patient Services

NATURE OF POSITION: The Call Center Representative will manage large amounts of inbound calls in a timely and professional manner. The Call Center Representative will answer phone calls and ensure accurate scheduling of patients, forward notes to the nurses, and triage calls to forward to the appropriate discipline. This position will maintain patient confidentiality and abide by The Clinic’s (COFMC) policies and procedures.

MINIMUM QUALIFICATIONS:
  • High School graduate or equivalent required
  • Must be at least 18 years of age
  • Medical/Dental office experience preferred
  • Knowledge of customer service practices and principles
  • Customer service experience preferred
  • Superior listening, verbal, and written communication skills
  • Ability to work and communicate with a multidisciplinary healthcare team and the public
  • Basic computer skills; required (date entry and typing skills)
  • Phone etiquette
  • Ability to multitask
  • Able to sit for extended periods of time
    • RESPONSIBILITIES:
  • Schedule appointments
  • Answer calls in a professional and courteous manner
  • Directs calls as appropriate
  • Takes calls and provides accurate, satisfactory answers to questions and concerns, providing patient support, and deescalating dissatisfied patients
  • Processes payments
  • Maintains records and accounts
  • Participates in The Clinic’s staff training events
  • Protects the confidentiality of patients and their records at all times by complying with The Clinic’s Patient Confidentiality and HIPAA policies and procedures
  • Keeps workspace neat and organized
  • Maintains a professional demeanor
  • Exhibits a positive attitude and a commitment to the mission of the organization
  • Exhibits caring qualities consistent with the values of COFMC
  • Exhibits awareness of cultural factors and shows competence in reducing barriers to the provisions of health care services
  • Adheres to The Clinic’s policy and procedure
  • Addresses patient complaints as outlined in patient complaint resolution
  • Performs other duties as assigned
    • ORGANIZATION:
  • Exhibits enthusiasm, a positive attitude, and professionalism in the workplace
  • Handles personal conflict and works through it at the lowest possible level (first with party/parties involved, then if necessary, with 3rd party mediation)
  • Displays a friendly manner and is easy to approach
  • Maintains a neat, clean, wellgroomed, appearance and dresses in accordance with the dress code policy
  • Leaves personal problems out of the workplace
  • Treats all coworkers with dignity and respect
  • Abstains from gossip in the workplace
  • Arrives on time and works through designated hours
  • Completes tasks effectively, accurately and on time
  • Demonstrates little or no absenteeism/follows leave guidelines
  • Follows designated line of support
  • Displays a willingness and flexibility to respond to unusual jobrelated demands
  • Manages time well
  • Recognizes and assists others in the work of the department, even though the work may be outside of regular duties
  • Shares equally in the workload of the department
  • Works cooperatively with all team members and departments
  • Works independently requesting assistance from supervisor only as needed
  • Abstains from criticizing the Clinic (COFMC), colleagues and supervisors
  • Demonstrates loyalty to the Clinic (COFMC)COFMC, colleagues and supervisors
  • Demonstrates support of the mission and vision of the Clinic (COFMC)
  • Accepts and participates in cross training
  • Takes initiative to identify skill development needs
  • Performs other duties as assigned

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