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Call Listener Jobs in Oklahoma (NOW HIRING)

ACT

Customer Service Representative - Norman, OK

Norman, OK · On-site

$14.25 - $19.50/hr

Advanced Call Center Technologies - Call Center Representative - Agent Reports To: Operations ... Maintains confidentiality; listens to others without interrupting; keeps emotions under control ...

Atain

Customer Service Representative

Oklahoma City, OK · On-site

$17/hr

Customer Care Executive / Call Center Agent - hospitality Industry Location: 211 N Robinson Ave, ... Provide exceptional customer service by actively listening, empathizing, and resolving issues ...

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Call Listener information

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Oklahoma?

For Call Listener jobs in Oklahoma, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Oklahoma look for?

The top searched job categories for Call Listener jobs in Oklahoma are:

What cities in Oklahoma are hiring for Call Listener jobs?

Cities in Oklahoma with the most Call Listener job openings:

Call Listener jobs near you

Student Services Call Center - Temporary

Oklahoma City Community College

Oklahoma City, OK • On-site

$12/hr

Temporary

Re-posted 26 days ago

Job description

Position Information
Position Information (Default Section)
Classification Title
Temporary Non-Exempt
Working Title
Student Services Call Center - Temporary
Datatel Position ID
COUN0TEMPCCA1A
Annual Hours
20 hours per week
Placement Range
$12.00 per hour
Position Type
Temporary Part-time
Job Category
Non-Exempt
General Description
Answer incoming phone calls for Admissions, Records & Graduation, and Student Success Advising. Answer questions, guide students to information needed using the OCCC website, refer students to appropriate department as needed.
Reports To
Coordinator of Training and Quality Assurance, Student Success Advising
What position(s) reports to this position?
None
Minimum Education/Experience
Some customer service experience.
Required Knowledge, Skills & Abilities
Ability to work flexible and evening hours.
Demonstrated positive human relations and communication skills.
Demonstrated ability to work well one-on-one with individuals.
Basic computer literacy.
Ability to problem-solve.
Physical Demands/Working Conditions
1. GENERAL PHYSICAL REQUIREMENTS:
Sedentary work: The person in this position may occasionally exert up to 10 pounds of force to grasp, lift, carry, push, pull or otherwise move objects.
2. PHYSICAL ACTIVITIES:
This position requires the person to frequently move about the Office of Academic Advising to assist students and perform the essential functions of the position.
This position requires the person to frequently communicate with and listen to students, administration, faculty, staff, and others to perform the essential functions of the position. Must be able to exchange accurate information in various situations.
This position frequently requires the person to operate a computer and other office equipment to perform the essential functions of the position.
This position requires the person to frequently operate equipment that involves repetitive motions of hands and wrists.
This position requires the person to frequently remain in a standing and stationary position.
This position requires the person to frequently position self to access materials that may be above head or at ground level.
3. VISUAL ACUITY:
This position requires the person to judge, observe and assess the accuracy, neatness, thoroughness of work assigned or to make general observations.
4. WORKING CONDITIONS
This position performs the essential functions in an indoor office setting.
Preferred Qualifications
Call center experience.
Required Training
Work Hours
Monday - Thursday 8 a.m. - 6 p.m.
Friday 8 a.m. - 5 p.m.
May be scheduled extended evening hours and/or weekends during heavy enrollment periods.
Department
Office of Academic Advising
Job Open Date
07/09/2024
Job Close Date
Open Until Filled
No
HR Contact
Rose Sanchez
Special Instructions to Applicants
Applicants are to thoroughly complete the online application and attach the following required documents: resume.
Applicants who do not attach the required documents will not be considered for the position.
For application assistance or questions, please contact Human Resources at (405) 682-7542, Monday through Friday between the hours of 8:00 AM and 5:00 PM.
Posting Number
Student, Work Study, Temporary_0402819
Job Duties
Job Duties (Position Specific)
(The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.)
Job Duties (Duties Assignment Statement)
Answers incoming phone calls.
Answers questions.
Information referral.
Utilize OCCC website for needed information.
Referral to OCCC departments for additional help.
Job Duties (Safety / Policy & Procedures)
Abide by the policies and procedures published in the Board of Regents Policies and College Policies & Procedures
Contribute to a safe educational & working environment.
Adhere to established safety and health procedures and practices for the purpose of providing injury and illness prevention for self and others.
Complete quarterly health and safety training pursuant to OCCC's established safety and health procedures and practices.
Participate in all applicable OCCC emergency, evacuation and shelter in place drills and be prepared to take action and assist others in taking appropriate action should a health or safety emergency occur.

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