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Call Center Collections Jobs in Texas (NOW HIRING)

Dabella

Call Center Agent

Call, TX · On-site

$2.0K/mo

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Experienced in sales, marketing, retail, collections, call center, insurance, or telemarketing? Apply today for immediate consideration! *This is an ON-SITE position* To learn more about DaBella ...

Dabella

Part Time Call Center

Call, TX · On-site

$15 - $18.75/hr

APPLY TODAY if you've got experience in sales, marketing, retail, collections, call center, insurance, or telemarketing and let's kickstart your journey to success! This is an ON-SITE position Learn ...

MCI Careers

Call Center Sales Representative

Killeen, TX · On-site

$14.50 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP ...

MCI Careers

Call Center Sales Representative

Dallas, TX · On-site

$15.75 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP ...

MCI Careers

Call Center Sales Representative

Killeen, TX · On-site

$14.50 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP ...

MCI Careers

Call Center Sales Representative

Killeen, TX · On-site

$14.50 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP ...

MCI Careers

Call Center Sales Representative

Killeen, TX · On-site

$14.50 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP ...

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Showing results 41-60

All JobsCall Center Collections JobsCall Center Collections Jobs in Texas

Call Center Collections information

See Texas salary details

$4

$17

$31

How much do call center collections jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for call center collections in Texas is $17.40, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $17.69 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center collections agent, and why are they important?

To thrive as a Call Center Collections agent, you need strong communication skills, negotiation abilities, and a basic understanding of financial processes, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, auto-dialers, and call scripting tools is commonly required. Resilience, patience, and the ability to handle difficult conversations with empathy are crucial soft skills in this role. These skills and qualities are essential for maximizing debt recovery while maintaining positive customer relationships and ensuring compliance with regulations.

Can you make good money in call center collections?

Call center collections agents can earn a base salary plus commissions or bonuses based on recovery performance, with total earnings varying widely by experience, location, and company. Experienced agents with strong communication skills and knowledge of collection tools can often increase their income potential. However, earnings typically depend on individual performance and the company's pay structure.

What is a call center collections?

Call center collections refer to the process where call center agents contact individuals or businesses to recover overdue payments on outstanding debts. These agents typically work for creditors or third-party collection agencies and use phone calls, emails, or letters to remind customers of their balances and negotiate repayment plans. The goal is to resolve delinquent accounts while maintaining professionalism and adhering to regulations regarding debt collection practices.

What are some common challenges faced in a call center collections role, and how can they be managed?

In a call center collections role, one of the main challenges is handling difficult conversations with customers who may be experiencing financial hardship. Balancing empathy with the need to recover payments can be demanding. Building strong communication and negotiation skills is essential for success, as is maintaining professionalism under pressure. Many organizations provide training and support to help agents manage stress and develop effective techniques for resolving customer concerns while meeting collection targets.

What is the difference between Call Center Collections vs Call Center Customer Service?

AspectCall Center CollectionsCall Center Customer Service
Primary RoleRecover overdue payments and manage delinquent accountsAssist customers with inquiries, product info, and support
Skills NeededDebt negotiation, persistence, knowledge of collections lawsCommunication, problem-solving, product knowledge
Work EnvironmentHigh-pressure, target-driven, often in collections departmentsCustomer-focused, service-oriented, varied industries
CredentialsBasic high school diploma, sometimes collections certificationHigh school diploma, customer service training

While both roles are based in call centers and require strong communication skills, Call Center Collections focuses on recovering overdue payments and managing delinquent accounts, often with targets and legal considerations. Call Center Customer Service emphasizes assisting customers with inquiries and support, fostering positive relationships. The roles differ mainly in their objectives and work environment but share foundational skills and training.

What are popular job titles related to Call Center Collections jobs in Texas?

For Call Center Collections jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Call Center Collections jobs in Texas look for?

The top searched job categories for Call Center Collections jobs in Texas are:

What cities in Texas are hiring for Call Center Collections jobs?

Cities in Texas with the most Call Center Collections job openings:

Call Center Collections jobs near you
Infographic showing various Call Center Collections job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $36,192 per year, or $17.4 per hour.

Medical Billing & Collections Rep- (ONSITE) Sugarland, Texas

ARStrat

Houston, TX • On-site

$16/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Join Our Team as a Medical Billing and Collections Rep!
Are you a problem-solver with a passion for helping others? As a Medical Billing and Collections Representative, you'll play a key role in resolving patient accounts quickly and respectfully, offering payment solutions, and working with insurance companies. We're looking for someone who's customer-focused, assertive, and ready to take on challenges in a fast-paced environment. Ready to make an impact? Let's get started!
Position Summary:
As a Medical Billing and Collections Representative, you will play a crucial role in managing delinquent medical accounts and ensuring timely resolution. Your responsibilities will include helping patients with payment arrangements, addressing account disputes, and collaborating with insurance companies for re-billing. You will also perform skip tracing to locate missing payments. A professional, respectful demeanor is essential when interacting with patients and colleagues.
Compensation:
  • Hourly Rate: $16.00 per hour
  • Bonus Potential: Eligible for up to a $3,500 monthly bonus based on performance.
  • Location: Onsite: 14141 Southwest Freeway, Suite 300 Sugarland, Texas 77478

Work Hours:
  • Shift Options: 9:00 AM - 6:00 PM or 10:00 AM - 7:00 PM
  • This position is onsite in Sugarland, Texas

Position Requirements:
  • Manage and resolve overdue medical accounts.
  • Assist patients with payment arrangements and disputes.
  • Re-bill insurance companies as needed.
  • Maintain accurate account records.
  • Collaborate with billing teams and insurance companies.

Qualifications:
  • Education: High school diploma / GED
  • Experience: 1- 2 years' experience in Call center/Collections operations in a Healthcare field. Have a working insurance collection knowledge including verification of insurance and insurance follow up activities to get claims paid.

Requirements:
  • Strong communication and organizational skills.
  • Ability to work independently and meet goals.
  • Experience with medical billing software is a plus.
  • Previous collections or customer service experience preferred.
  • Ability to handle over 100 calls per day.
  • Bilingual in Spanish Preferred

Benefits & Incentives:
  • Comprehensive Health Benefits: Choose from a variety of medical, dental, and vision plans designed to support your overall well-being.
  • Life & Disability Coverage: Receive company-paid Basic Life and AD&D insurance, short-term and long-term disability coverage, with the option to purchase additional voluntary Life and AD&D benefits.
  • 401(k) Retirement Plan: Become eligible to participate in the company's 401(k) plan on the first day of the quarter following three months of continuous employment, with a company match to help you invest in your future.
  • Paid Time Off: Begin accruing PTO on your first day of employment, promoting a healthy work-life balance from the start.
  • Flexible Benefit Options: Tailor your benefits package with a variety of options to meet your individual and family needs.

About ARStrat/GetixHealth:
Founded in 1992, ARStrat/GetixHealth has grown into a leading provider of healthcare revenue cycle management services, with offices across the United States and India. We work with healthcare organizations to optimize their financial performance, offering solutions that enhance efficiency and profitability. Our team of 1,800 dedicated professionals delivers exceptional patient care, compliance, and cutting-edge technology to help clients succeed. With a relentless commitment to patient satisfaction, we ensure that every step of the revenue cycle is streamlined and patient centered.
ARStrat is an equal employment opportunity employer and participates in E-Verify.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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