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Customer Success Program Manager Jobs (NOW HIRING)

Dexterity

Sr. Manager, Customer Success

Redwood City, CA · On-site

With a focus on program management, Sr. Manager, Customer Success will support the customer relationship during the entire robotics customer deployment lifecycle. The successful candidate will have a ...

Ping Identity

OR · On-site

$92K - $123K/yr

Handson experience with Customer Success platforms (e.g., Gainsight) and Salesforce CRM. * Track record of building or improving CS playbooks or programs at scale. Key Performance Indicators (KPIs ...

Lawyer.com

Customer Success Manager

Basking Ridge, NJ · On-site

Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...

Mojo

Customer Success Manager

Richardson, TX · On-site

$40K - $42K/yr

Customer Success Manager Our team is looking for a dynamic and excited candidate to join our Customer Success team. Our Customer experience team delivers innovative and reliable solutions to power ...

Lawyer.com

Customer Success Manager

Basking Ridge, NJ · On-site

Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...

EMARKETER

Customer Success Manager

New York, NY

$75K - $82K/yr

As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors ... Employee Assistance Programs (EAP) * Additional benefits include commuter benefits, phone ...

Propelus

Manager, Customer Success

$110K - $130K/yr

The Customer Success Team Manager operates at a strategic level, overseeing a team of CSMs and driving the execution of department-wide initiatives. The Manager develops and implements strategies to ...

PK Companies Group

Customer Success Manager

Spring, TX · On-site

$65K - $80K/yr

Customer Success Manager - intelliSPEC About the Role We're looking for a Customer Success Manager ... Program (EAP) PK Companies Group, LLC is an equal opportunity employer, and we welcome candidates ...

Citian

Customer Success Manager

Washington, DC · Remote

As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...

Black Kite

Customer Success Manager

Boston, MA

$90K - $110K/yr

... risk management programs in an increasingly complex digital environment. Our work has earned ... THE OPPORTUNITY Black Kite is seeking a dynamic Customer Success professional responsible for ...

Franklin Electric

Customer Success Manager

Tualatin, OR · On-site

Customer Success Manager Department: Sales / Marketing Employment Type: Full Time Location: US ... Health & wellness programs Why Work at Franklin Electric? Becoming a part of the Franklin Electric ...

Medput

Customer Success Manager

Santa Monica, CA

Company Description MedPut is an innovative SaaS based employee benefit program that provides ... We are looking for a results-driven Customer Success Manager who is ready to contribute to the ...

Rezdy

Customer Success Manager

Austin, TX · On-site

Use insights from customer interactions to continuously refine programs and messaging Partner Cross ... success, account management, marketing, sales, support, or a related customer-facing role

Medput

Customer Success Manager

Manhattan, NY

Company Description MedPut is an innovative SaaS based employee benefit program that provides ... We are looking for a results-driven Customer Success Manager who is ready to contribute to the ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager Jobs

Customer Success Program Manager information

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$32.5K

$83.1K

$140K

How much do customer success program manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for customer success program manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a Customer Success Program Manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What is a typical CSM salary?

A Customer Success Program Manager (CSM) typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries may earn higher salaries, often supplemented with bonuses or incentives. Strong communication skills and familiarity with customer relationship management (CRM) tools are valuable in this role.

Is being a CSM stressful?

Customer Success Program Managers often face stress due to managing client relationships, meeting retention targets, and handling escalations. The role requires strong communication, problem-solving skills, and the ability to prioritize tasks in a fast-paced environment, which can contribute to work-related stress.

Will AI replace CSM?

AI cannot fully replace Customer Success Program Managers, as their role involves building relationships, understanding customer needs, and providing personalized support that AI tools currently cannot replicate. Instead, AI is used to automate routine tasks, analyze data, and enhance decision-making, allowing CSMs to focus on strategic and relationship-driven activities. Success in this role often requires strong communication skills, industry knowledge, and the ability to adapt to evolving customer requirements.

What are the key skills and qualifications needed to thrive as a Customer Success Program Manager, and why are they important?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a Customer Success Program Manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
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Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Customer Success Manager, Customer Delivery & Success

Customer Success Manager, Customer Delivery & Success

Inovalon

Bowie, MD

Other

Posted 17 days ago

Job description

At Inovalon, our customers rely on complex healthcare data solutions to support critical business and clinical decisions. We're seeking a Customer Success Manager who will serve as a trusted partner to our customers, helping them maximize value from our solutions through exceptional relationship management, proactive communication, and delivery coordination. 

This role is ideal for someone who enjoys building strong customer partnerships, solving problems collaboratively, and working across teams to ensure successful outcomes. Unlike traditional quota-carrying Customer Success roles, this position focuses on customer retention, satisfaction, and long-term partnership rather than sales targets. 

What You'll Do 

Build Trusted Customer Relationships 

  • Serve as the primary point of contact for assigned customer accounts.  
  • Develop strong relationships with customer stakeholders across business and technical functions.  
  • Understand customer goals and help align our solutions to their evolving needs.  
  • Lead regular customer meetings, business reviews, and strategic discussions.  

Drive Customer Success 

  • Monitor customer health and engagement.  
  • Identify risks and opportunities to improve customer experience.  
  • Support customers throughout their lifecycle, from onboarding through ongoing utilization.  
  • Partner with customers to ensure they achieve value from their investment.  

Coordinate Successful Delivery 

  • Collaborate with Product, Engineering, Data Operations, and Delivery teams to support customer initiatives.  
  • Communicate timelines, milestones, and changes effectively.  
  • Proactively identify and address risks that may impact customer outcomes.  
  • Ensure customers remain informed and supported throughout delivery processes.  

Manage Issues and Escalations 

  • Coordinate resolution efforts for customer concerns and operational issues.  
  • Serve as a customer advocate within the organization.  
  • Drive clear communication and accountability during issue resolution activities.  

Qualifications 

Required 

  • 3-5 years of experience in Customer Success, Account Management, Client Services, Program Management, Technical Account Management, or a related customer-facing role.  
  • Experience working with healthcare data, including healthcare claims, EHR, clinical, provider, payer, or related healthcare datasets.  
  • Demonstrated ability to manage customer relationships and coordinate cross-functional initiatives.  
  • Strong communication, organizational, and problem-solving skills.  
  • Ability to manage multiple priorities in a fast-paced environment.  

Preferred 

  • Experience supporting enterprise customers.  
  • Familiarity with healthcare data delivery workflows and data operations processes.  
  • Experience working with technical teams and translating complex topics for customers.  
  • Knowledge of SQL, APIs, Snowflake, AWS, or business intelligence tools such as Power BI or Tableau.  

What Makes Someone Successful in This Role 

  • Builds trust quickly and maintains strong customer relationships.  
  • Thrives in collaborative, cross-functional environments.  
  • Communicates effectively during both routine operations and challenging situations.  
  • Balances strategic thinking with attention to detail.  
  • Maintains a strong customer-first mindset while driving accountability internally.  

Why Join Us 

You'll play a critical role in helping healthcare organizations maximize value from some of the industry's most important data assets. This role offers the opportunity to work closely with customers, influence outcomes across multiple teams, and make a meaningful impact on customer success and retention. 

Apply