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Customer Service Operations Jobs (NOW HIRING)

Life Fitness

Service Operations Manager

Rosemont, IL · On-site

Oversee dispatch, scheduling, service coordination, and customer support activities. * Develop and implement operational processes that improve efficiency and service delivery and manage costs.

Humina Resource

Customer Service/Operation

Torrance, CA

$20 - $21/hr

Customer Service / Operations Associate (Part-Time) Location: Torrance, CA 90502 Schedule: Approximately 29 hours/week (Core hours: 10:00 AM - 3:00 PM, flexible) Compensation: $20-21/hour Employment ...

Vivo

Service Operations Specialist

Casar, NC

The ideal candidate has hands-on experience in customer service operations, contact center or BPO management, strong data analysis skills, and a practical, user-oriented mindset. You will work ...

Thrive

Service Operations Manager

Sarasota, FL · On-site

Thrive is seeking a Service Operations Manager to lead and develop high-performing engineering support teams, ensuring exceptional customer experience. This role involves driving operational ...

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How much do customer service operations jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for customer service operations in the United States is $20.45, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What is the job description of customer service operations?

Customer Service Operations involves managing and coordinating customer service activities to ensure efficient support and satisfaction. It includes overseeing customer interactions, implementing service processes, and utilizing tools like CRM systems. The role often requires strong communication skills, problem-solving abilities, and knowledge of customer service standards.

What are some common challenges faced by professionals in Customer Service Operations, and how are they typically addressed?

Professionals in Customer Service Operations often encounter challenges such as managing high call volumes, resolving complex customer issues, and maintaining service quality across multiple channels. These challenges are typically addressed through robust training programs, implementation of customer relationship management (CRM) systems, and close collaboration with cross-functional teams like IT and Quality Assurance. Regular feedback sessions and performance metrics help identify areas for improvement, ensuring that both customer satisfaction and operational efficiency remain high.

What is customer service operations?

Customer service operations involve managing and coordinating the activities that support customer interactions, such as handling inquiries, resolving issues, and ensuring customer satisfaction. This role often requires skills in communication, problem-solving, and familiarity with customer management tools like CRM software. It is essential for maintaining positive customer relationships and supporting business goals.

What is the highest paying customer service job?

The highest paying customer service roles are often in management or specialized fields such as Customer Service Director or Customer Experience Executive, with salaries exceeding $100,000 annually. These positions typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What are Customer Service Operations?

Customer Service Operations refer to the processes, teams, and strategies that organizations use to deliver support and service to their customers. This includes managing customer inquiries, resolving issues, implementing service policies, and utilizing technology to ensure efficient and effective customer interactions. The goal of customer service operations is to enhance the customer experience, improve satisfaction, and support business objectives. These operations often involve collaboration between various departments and the use of tools like CRM systems and help desks.

What is the difference between Customer Service Operations vs Customer Support Specialist?

AspectCustomer Service OperationsCustomer Support Specialist
Primary FocusOverseeing customer service processes, managing teams, and improving service efficiencyProviding direct assistance to customers, resolving issues, and answering inquiries
Required SkillsLeadership, process management, communication, and problem-solvingTechnical knowledge, communication, troubleshooting, and customer interaction skills
Work EnvironmentTeam management, coordination, and strategic planning in office or remote settingsDirect customer interaction via phone, email, or chat
Common UsageIn organizations focusing on customer service strategy and operationsIn roles focused on customer issue resolution and support

Customer Service Operations involves managing and optimizing customer service processes, while Customer Support Specialists focus on directly assisting customers with their issues. Both roles require strong communication skills, but differ in scope and responsibilities.

What jobs pay 4000 a week without a degree?

Customer Service Operations roles typically do not pay $4,000 a week without advanced experience or specialized skills. High-paying jobs in this field usually require management experience, certifications, or technical knowledge, but some sales or business development positions with commissions can reach that level. Most roles at this pay scale are found in sales, real estate, or entrepreneurial ventures rather than standard customer service jobs.

What are the key skills and qualifications needed to thrive in Customer Service Operations, and why are they important?

To thrive in Customer Service Operations, you need strong problem-solving abilities, communication skills, and a background in business administration or a related field. Familiarity with customer relationship management (CRM) systems, help desk software, and sometimes certifications like ITIL or COPC are typically required. Outstanding interpersonal skills, patience, and the ability to manage stress help professionals excel in handling customer concerns and leading teams. These skills are crucial for ensuring efficient service delivery, high customer satisfaction, and smooth operational workflows.
More about Customer Service Operations jobs
What cities are hiring for Customer Service Operations jobs? Cities with the most Customer Service Operations job openings:
What are the most commonly searched types of Customer Service Operations jobs? The most popular types of Customer Service Operations jobs are:
What states have the most Customer Service Operations jobs? States with the most job openings for Customer Service Operations jobs include:
What job categories do people searching Customer Service Operations jobs look for? The top searched job categories for Customer Service Operations jobs are:
Customer Service Operations jobs near you
Infographic showing various Customer Service Operations job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $42,539 per year, or $20.5 per hour.
Customer Service Operations Associate, Billing Resolution

Customer Service Operations Associate, Billing Resolution

Wolters Kluwer

Dallas, TX • Hybrid

$29K - $48K/mo

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Wolters Kluwer rating

9.0

Company rating: 9.0 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

33rd of 246 rated software companies

Job description

As a Customer Service Operations Associate, Billing Resolution, you'll engage in a range of operational and administrative tasks to resolve a variety of billing issues while providing excellent customer service. You'll address customer inquiries, monitor operational performance, and collaborate with team members to ensure efficient service delivery. Building on your foundational knowledge in billing, you will help improve our processes and ensure customer satisfaction.

In this role, you will report to the Manager, Customer Service Operations, and work a hybrid work schedule (3 days in office, 2 days remote).
Responsibilities:
Analyze billing error report and determine steps to correct the specific errors in order for the AR department to post the payments.

Work with both internal and external stakeholders to resolve billing issues.
Create and interpret operational reports.
Update and maintain standard operating procedures.
Provide first-line support and escalate issues as needed.
Track and report on resource utilization and call volumes.
Conduct basic quality checks and audit customer interactions.
Suggest improvements for operational efficiency.
Manage follow-up activities for unresolved customer issues.
Offer support to team members on operational activities.
Skills:

Accounting Skills: Experience with billing or Accounts Receivable processes.
Analytical Skills: Basic analysis and interpretation of data.
Customer Service: Enhanced customer interaction capabilities.
Workflow Coordination: Better understanding of workflow management.
Detail-Orientation: Maintain attention to nuanced details.
Basic Reporting: Capability to create and interpret basic reports.
Time Management: Efficient handling of multiple tasks.
Problem-Solving: Improved problem-solving abilities.
Technical Skills: Familiarity with more advanced office and operational software. (ERP, Excel, databases).

Qualifications:

High School Diploma, with two years' of comparable job experience.

Bachelor's degree in Accounting, Finance or Business preferred.

1+ years' experience in a corporate A/R or billing departments.

#LI-Hybrid

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

$29,200.00 - $48,900.00 USDThis role is eligible for Bonus.

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

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