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Customer Service Manufacturing Jobs (NOW HIRING)

jbpco

Manufacturing CSR

Reading, PA

$15.25 - $21/hr

How You Will Make an Impact The Manufacturing CSR II works directly with external customers and provides support by performing order entry, order status queries, load management, and assisting with ...

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Customer Service Specialist - Manufacturing

Fort Lauderdale, FL · On-site

$27 - $28/hr

... Manufacturer or automotive components. They are located near the greater Fort Lauderdale FL area and seeking to add to their team a Customer Service Specialist with an aptitude for mechanical ...

J.B. Poindexter

Manufacturing CSR

Reading, PA · On-site

$15.25 - $21/hr

How You Will Make an Impact The Manufacturing CSR II works directly with external customers and provides support by performing order entry, order status queries, load management, and assisting with ...

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How much do customer service manufacturing jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for customer service manufacturing in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Customer Service Manufacturing job?

A Customer Service Manufacturing job involves assisting customers with inquiries, orders, and issues related to manufactured products. This role requires strong communication skills to coordinate between customers, production teams, and supply chain departments. Responsibilities may include processing orders, providing product information, resolving complaints, and ensuring timely delivery. The goal is to maintain customer satisfaction while supporting efficient manufacturing operations.

What is a manufacturing customer service role?

A manufacturing customer service role involves assisting customers with product inquiries, order processing, and resolving issues related to manufactured goods. It requires strong communication skills, knowledge of manufacturing processes, and often the use of customer relationship management (CRM) software. The role supports maintaining customer satisfaction and ensuring smooth communication between the company and clients.

What are the key skills and qualifications needed to thrive in the Customer Service Manufacturing position, and why are they important?

To thrive as a Customer Service Manufacturing professional, you need a solid understanding of production processes, product specifications, and excellent problem-solving abilities, often supported by experience in a manufacturing environment. Familiarity with ERP systems, order tracking software, and quality assurance procedures is commonly expected. Strong communication, attention to detail, and patience help individuals excel when addressing customer concerns and collaborating with production teams. These qualities are critical for ensuring customer satisfaction, timely order fulfillment, and effective coordination between customers and manufacturing operations.

What is the highest paying customer service job?

In customer service manufacturing, supervisory or managerial roles such as Customer Service Manager or Director typically offer the highest salaries, often exceeding $70,000 annually. Advanced positions requiring leadership skills, industry experience, and sometimes certifications tend to be the most lucrative in this field.

How can I make $2000 a week working from home?

Customer Service Manufacturing roles typically pay hourly wages that may not reach $2000 weekly unless working overtime or multiple shifts. To earn higher income from home, consider developing specialized skills, obtaining relevant certifications, or taking on multiple part-time positions in customer service or related fields. Building experience and efficiency can also increase earning potential over time.

What are some typical challenges faced in a Customer Service Manufacturing role?

One common challenge is balancing urgent customer requests with the realities of manufacturing production schedules and limitations. You may often need to coordinate between various departments—such as quality control, logistics, and production—to resolve issues like delays, product modifications, or inventory shortages. Effective communication and adaptability are essential when managing customer expectations and finding solutions to unexpected problems. Working in this role offers valuable experience in both customer relations and manufacturing operations, helping you develop skills that can lead to advancement in operations, production planning, or customer account management.

What job makes $10,000 a month without a degree?

In customer service manufacturing roles, high-paying positions such as production supervisors or technical specialists can reach $10,000 per month, especially with experience and specialized skills. These jobs often require strong communication, problem-solving abilities, and knowledge of manufacturing processes but may not require a college degree.
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Customer Service Manufacturing jobs near you
Customer Service Representative - Manufacturing

Customer Service Representative - Manufacturing

Minerals Technologies

Slippery Rock, PA • On-site

$13.75 - $18.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 13 days ago

Job description

Overview
Minerals Technologies Inc. is a global, technology-driven specialty minerals company that develops, produces, and markets a wide range of minerals and mineral-based products and services.
Our products are an essential part of everyday life for millions of people around the world. They are used in consumer goods in paper and packaging, food and pharmaceuticals, household and personal care, pet care, automotives, and many more, as well as in industrial settings like steelmaking, metalcasting, construction, infrastructure, and wastewater remediation.
We are listed on the New York Stock Exchange under the ticker symbol MTX, headquartered in New York City, and have over 150 locations worldwide, with ~4,000 employees in 34 countries and 12 R&D centers.
We put people at the center of everything we do - working safely, communicating openly, and managing our resources and businesses responsibly.
Company: Minteq is the global leader in designing and delivering advanced technological solutions for a multitude of industrial applications. Our relentless spirit of innovation and customer commitment sets us apart. From design and installation to the maintenance of customized solutions, we provide truly turnkey solutions that help our partners increase productivity, enhance yields, reduce downtime, and lower overall costs.
Job Title: Customer Service Representative
Location: Slippery Rock, PA
What We Offer:
  • Competitive pay, commensurate with experience
  • Health/Dental/Vision plans
  • 401k company match
  • Life Insurance
  • Short Term Disability & Long-Term Disability
  • Educational Assistance
  • Employee Assistance Plan

Responsibilities
Job Summary
The Customer Service Representative is responsible for managing customer orders and communications throughout the order-to-cash cycle. This role ensures accurate order entry, monitors production schedules and lead times, and coordinates with internal departments including sales, production planning, logistics, and accounting to ensure on-time delivery and customer satisfaction. The position serves as the primary point of contact for customers regarding orders, product availability, and delivery status.
Key Responsibilities
  • Serve as the main contact for customer inquiries via phone, email, and online systems.
  • Process customer purchase orders and enter them accurately into the ERP system.
  • Confirm order details including pricing, quantities, delivery dates, and shipping instructions.
  • Coordinate with production and scheduling teams to confirm product availability and manufacturing lead times.
  • Provide customers with order status updates, shipment tracking, and delivery confirmations.
  • Address and resolve customer concerns, complaints, or discrepancies in a timely manner.
  • Process order changes, returns, and credits as needed.
  • Maintain accurate customer records, order details, and documentation.
  • Support the sales team with quotes, order information, and customer communications.
  • Work with logistics and shipping teams to coordinate deliveries and resolve transportation issues.
  • Monitor open orders and proactively communicate potential delays or issues.
  • Work cross-functionally with production, quality, logistics, and accounting teams to resolve issues quickly.

Qualifications
Qualifications
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • 2+ years of customer service or order management experience, preferably in a manufacturing or industrial environment.
  • Proficiency in Microsoft Office Suite, especially Excel.
  • Experience with ERP systems (such as Oracle or similar) preferred.
  • Understanding of manufacturing processes, production scheduling, and lead time management is preferred.
  • Strong communication and problem-solving skills.
  • Excellent attention to detail and organizational abilities.
  • Ability to manage multiple orders and priorities in a fast-paced environment.

Skills and Competencies
  • Customer-focused mindset with proactive communication
  • Strong coordination and follow-through
  • Capable of managing priorities independently
  • Ability to coordinate across production, logistics, and sales teams
  • Problem resolution and conflict management
  • Comfortable with digital collaboration

Working Conditions
  • Office environment within a manufacturing facility.
  • Regular communication with production, logistics, and sales teams.
  • Standard business hours with occasional need for schedule flexibility depending on customer needs.

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