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Customer Service Manufacturing Jobs in Tennessee

Steves & Sons

Customer Service Representative

Lebanon, TN · On-site

$15.25 - $20.75/hr

Description About Us Steves & Sons, a proud 160-year-old family-owned door manufacturer, is a ... Job Summary We are seeking a proactive Customer Service Representative to expertly manage the full ...

BlueScope Steel

Customer Service Representative

Memphis, TN · On-site

$14.25 - $19.50/hr

Customer Service Representative BlueScope continues to build on our reputation of quality brands ... Through our global brands, we are one of the largest manufacturers of building solutions in the ...

BlueScope Steel

Customer Service Representative

Jackson, TN · On-site

$15.25 - $20.75/hr

Customer Service Representative BlueScope continues to build on our reputation of quality brands ... Through our global brands, we are one of the largest manufacturers of building solutions in the ...

CCL Industries

Customer Service Representative

Collierville, TN · On-site

$14.25 - $19.25/hr

... Manufacturing Practices), Employee Handbook Policies, including attendance, and all safety rules ... Provides sales service functions and encourages customer service relations. * Expedites solutions ...

NewBasis West

Customer Service Rep

Lebanon, TN · On-site

$15.25 - $20.75/hr

Develop knowledge of manufacturing processes and product requirements. * Perform ad-hoc projects to ... customer service experience. * Working knowledge of production software and ERP systems.

A. O. Smith

Customer Service Representative

Ashland City, TN · On-site

$16.25 - $22/hr

Customer Service Representative Date: Aug 22, 2026 Location(s): Ashland City, TN, US, 37015 Ashland ... The company is one of the world's leading manufacturers of residential and commercial water heating ...

CCL Label, Inc.

Customer Service Representative

Collierville, TN · On-site

$14.25 - $19.25/hr

... Manufacturing Practices), Employee Handbook Policies, including attendance, and all safety rules ... Provides sales service functions and encourages customer service relations. * Expedites solutions ...

CCL Label

Customer Service Representative

Collierville, TN · On-site

$14.25 - $19.25/hr

... Manufacturing Practices), Employee Handbook Policies, including attendance, and all safety rules ... Provides sales service functions and encourages customer service relations. * Expedites solutions ...

Pratt Industries

Customer Service Representative

Humboldt, TN · On-site

$14.50 - $19.50/hr

As customer service, you become an integral part of our vision to lead in providing sustainable ... Experience working in a manufacturing environment * Computer data-entry experience * Experience in ...

Pratt Industries

Customer Service Representative

Humboldt, TN · On-site

$14.50 - $19.50/hr

As customer service, you become an integral part of our vision to lead in providing sustainable ... Experience working in a manufacturing environment * Computer data-entry experience * Experience in ...

Spectra Metals

Customer Service Specialist

Antioch, TN · On-site

$16.25 - $21.75/hr

Customer Service Specialist The Customer Service Specialist is responsible for delivering ... For more than 45 years, Spectra Gutter Systems has been a trusted leader in the manufacturing and ...

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Customer Service Manufacturing information

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How much do customer service manufacturing jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for customer service manufacturing in Tennessee is $17.06, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $18.99 per hour, depending on experience, location, and employer.

What is a customer service manufacturing?

A Customer Service Manufacturing job involves assisting customers with inquiries, orders, and issues related to manufactured products. This role requires strong communication skills to coordinate between customers, production teams, and supply chain departments. Responsibilities may include processing orders, providing product information, resolving complaints, and ensuring timely delivery. The goal is to maintain customer satisfaction while supporting efficient manufacturing operations.

What are the key skills and qualifications needed to thrive in customer service manufacturing?

To thrive as a Customer Service Manufacturing professional, you need a solid understanding of production processes, product specifications, and excellent problem-solving abilities, often supported by experience in a manufacturing environment. Familiarity with ERP systems, order tracking software, and quality assurance procedures is commonly expected. Strong communication, attention to detail, and patience help individuals excel when addressing customer concerns and collaborating with production teams. These qualities are critical for ensuring customer satisfaction, timely order fulfillment, and effective coordination between customers and manufacturing operations.

What are some typical challenges faced in a customer service manufacturing role?

One common challenge is balancing urgent customer requests with the realities of manufacturing production schedules and limitations. You may often need to coordinate between various departments—such as quality control, logistics, and production—to resolve issues like delays, product modifications, or inventory shortages. Effective communication and adaptability are essential when managing customer expectations and finding solutions to unexpected problems. Working in this role offers valuable experience in both customer relations and manufacturing operations, helping you develop skills that can lead to advancement in operations, production planning, or customer account management.

What are 5 careers in customer service manufacturing?

Five careers in customer service manufacturing include Customer Service Representative, Technical Support Specialist, Quality Assurance Coordinator, Manufacturing Support Associate, and Service Technician. These roles often require strong communication skills, problem-solving abilities, and familiarity with manufacturing processes and tools. They focus on assisting customers, resolving product issues, and ensuring customer satisfaction within manufacturing environments.

What jobs can you do in customer service manufacturing?

In customer service manufacturing, common roles include customer service representatives who handle client inquiries, order processing specialists, technical support agents, and quality assurance coordinators. These jobs often require good communication skills, familiarity with manufacturing processes, and the ability to use customer management software. Opportunities may also include supervisory or training positions as experience grows.

What are the most commonly searched types of Customer Service Manufacturing jobs in Tennessee?

The most popular types of Customer Service Manufacturing jobs in Tennessee are:

What are popular job titles related to Customer Service Manufacturing jobs in Tennessee?

For Customer Service Manufacturing jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Customer Service Manufacturing jobs in Tennessee look for?

The top searched job categories for Customer Service Manufacturing jobs in Tennessee are:

Customer Service Manufacturing jobs near you
Infographic showing various Customer Service Manufacturing job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $35,486 per year, or $17.1 per hour.

Customer Service Representative

Morristown, TN • On-site

Double H Plastics
Plastics Packaging Film and Sheet (including Laminated) Manufacturing • 201 - 500 employees
Learn more about Double H Plasticsexternal

$14 - $19/hr

Other

Posted 15 days ago

Job description

Customer Service Representative

Double H Plastics is seeking a Customer Service Representative to provide exceptional customer support while serving as a key liaison between our customers, Sales, Production, Planning, and other internal departments. The Customer Service Representative will be responsible for managing customer orders, communicating order status and delivery expectations, and ensuring customer requirements are accurately understood and communicated throughout the organization.

The ideal candidate is organized, detail-oriented, responsive, and able to effectively manage multiple priorities while maintaining a high level of professionalism and customer service. Previous customer service experience, preferably within a manufacturing or plastics environment, is preferred.

Key Responsibilities

  • Serve as the primary day-to-day customer contact for assigned accounts.
  • Establish and maintain professional relationships with customers through phone, email, and other communication channels.
  • Enter, review, and maintain customer orders accurately and efficiently.
  • Review customer requirements, including quantities, specifications, requested delivery dates, and other order details.
  • Communicate product availability, lead times, and anticipated delivery dates to customers.
  • Coordinate with Production, Planning, Sales, and other departments to confirm product availability and delivery commitments.
  • Respond to routine customer inquiries regarding products, materials, dimensions, tolerances, applications, and manufacturing capabilities.
  • Assist with obtaining and communicating pricing and quotations in coordination with Sales and/or estimating.
  • Prepare, distribute, and follow up on customer quotations as needed.
  • Monitor open orders and proactively communicate changes, delays, or other concerns to customers.
  • Assist customers with order changes, expedited orders, cancellations, and other account-related requests.
  • Review customer purchase orders for accuracy and consistency with quoted requirements.
  • Maintain accurate customer, order, and pricing information within the company's ERP system.
  • Escalate technical, quality, delivery, or pricing concerns to the appropriate internal department.
  • Maintain accurate records of customer communications, transactions, and related documentation.
  • Provide additional customer service and administrative support as needed.

Required Qualifications

  • Strong verbal and written communication skills.
  • Excellent attention to detail and organizational skills.
  • Ability to effectively manage multiple priorities and meet deadlines.
  • Strong problem-solving skills, follow-through, and attention to customer needs.
  • Ability to learn and effectively use new software and business systems; ERP experience is a plus.
  • Ability to work collaboratively with customers and cross-functional teams.
  • Working knowledge of plastics manufacturing, materials, and processes, or the ability and willingness to develop this knowledge quickly.

Preferred Qualifications

  • Previous customer service experience, preferably within a plastics manufacturer or extrusion environment.
  • Experience with IQMS or a similar manufacturing ERP system.
  • Familiarity with plastic materials, extrusion processes, tooling, tolerances, and product specifications.
  • Experience working with customer-specific pricing, quotations, and purchase orders.
  • Understanding of manufacturing lead times, production scheduling, and capacity considerations.
  • Previous experience supporting industrial, OEM, or other manufacturing customers.

Working Conditions

This position operates primarily in an office environment within a manufacturing facility. Occasional exposure to production areas, noise, heat, and industrial equipment may occur.

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