Customer Service Manufacturing Jobs (NOW HIRING)

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.

We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
AWS' Infrastructure Services & Supply Chain (AIS-SC) organization works to deliver leading-edge solutions to source, build and maintain our socially responsible data center supply chains

We are a team of highly-motivated, engaged, and responsive professionals who enable the core sustainable infrastructure of AWS. We are seeking a highly effective candidate to identify, create, develop and integrate innovative technology to deliver the best operating, lowest cost infrastructure in the world.
Key job responsibilities
Key job responsibilities
You will work with cross function team to deliver AWS roadmap in order to achieve manufacturing operation readiness for new product release. You will support continuous product development and lead continuous productivity and quality improvement with our global manufacturing partners

You are the subject matter expert of manufacturing test for server/network/storage rack integration and always provide timely effective solution to production. You will work with AWS engineering and lead manufacturing test development and deployment in our global manufacturing factories. You are responsible for an effective, efficient, and standardized manufacturing test enablement for every NPI product.

You provide DFt input to achieve better design for quality, productivity, and cost. You will manage day-to-day manufacturing engineering issues and provide engineering issue diagnostic support in order to keep manufacturing up and running. You own engineering change management and drive manufacturing test readiness to implement engineering change.

You are a leader but also a doer who can roll up sleeves to resolve any manufacturing impacting issues, whether it is design, process, testing, supplier quality issue. You are the SME of manufacturing test infrastructure for computing products and are able to optimize the test capacity utilization to achieve quality, productivity and cost objective.
A day in the life
A day in the life
You are the manufacturing test subject matter expert who is responsible for manufacturing test capability enablement for new product release.

You will work closely with engineering and New Product Operation team to meet NPI release objectives: On-Time, Quality and Productivity. You will enable manufacturing engineering capability required for AWS solution. You are also responsible to provide engineering support for any manufacturing impacting engineering or quality issue.

You will drive continuous improvement on quality, productivity, cost and establish sustainable and scalable manufacturing capability. You will manage NPI risks and rapid & frequent engineering change requests in response to customer's need.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply

If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences

Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture

When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.