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Overnight Customer Service Manufacturing Jobs (NOW HIRING)

Planet Fitness

Overnight Customer Service

Columbus, OH · On-site

$15 - $20.25/hr

Employee discounts Job Summary The Overnight Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet ...

Planet Fitness

Overnight Customer Service

Westerville, OH · On-site

$15.50 - $21/hr

Job Summary The Overnight Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members ...

Planet Fitness

Overnight Customer Service

Columbus, OH · On-site

$15.25 - $20.75/hr

Employee discounts Job Summary The Overnight Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet ...

SFI Arizona

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Bilingual Customer Service - Manufacturing

Surprise, AZ · On-site

$21/hr

Bilingual Customer Service - Manufacturing GENERAL SUMMARY OF POSITION: The Customer Service Representative is responsible for delivering exceptional service to all customers, both internal and ...

High's

Overnight Customer Service Representative

Odenton, MD · On-site

$18 - $24.50/hr

Overnight Customer Service Representative Store 48 - Odenton, MD 21113 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales ...

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How much do overnight customer service manufacturing jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for overnight customer service manufacturing in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

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Overnight Customer Service Manufacturing jobs near you

Customer Service - Manufacturing

York, PA • On-site

Hood Container Corporation
Manufacturing • 1 - 5K employees
Learn more about Hood Container Corporationexternal

$15.75 - $21.50/hr

Other

Re-posted 6 days ago

Hood Container rating

6.5

Company rating: 6.5 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

93rd of 122 rated packaging manufacturers

Job description

About the Role:
The Customer Service role within the manufacturing sector is pivotal in ensuring seamless communication between the company and its clients, facilitating the delivery of high-quality products and services. This position focuses on managing customer inquiries, resolving issues efficiently, and providing accurate information regarding product specifications, order status, and delivery timelines. The role requires collaboration with production, logistics, and sales teams to coordinate order fulfillment and address any challenges that may arise during the manufacturing process. By maintaining strong customer relationships and ensuring satisfaction, the role directly contributes to customer retention and the company's reputation for reliability. Ultimately, this position drives operational excellence by balancing customer needs with manufacturing capabilities to support business growth and success.
Minimum Qualifications:
  • High school diploma or equivalent required; associate degree or higher preferred.
  • Minimum of 4 years experience in customer service, preferably within a manufacturing or industrial environment.
  • Basic computer skills, including experience with CRM software and Microsoft Office applications.
  • Strong verbal and written communication skills.
  • Ability to multitask and manage time effectively in a fast-paced environment.
Preferred Qualifications:
  • Bachelor's degree in Business Administration, Communications, or related field.
  • Experience with manufacturing processes and terminology.
  • Familiarity with ERP systems such as Amtech.
  • Knowledge of manufacturing processes and terminology.
  • Certification or training in customer service.
  • Business analysis experience.
Responsibilities:
  • Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
  • Coordinate with production and logistics teams to track order status and ensure timely delivery of products.
  • Resolve customer complaints and issues by identifying root causes and implementing effective solutions.
  • Maintain accurate records of customer interactions, orders, and feedback in the company's CRM system.
  • Collaborate with sales and management teams to communicate customer requirements and feedback.
  • Identify and escalate complex issues to the appropriate teams while following up to ensure resolution.
  • Provide feedback to management regarding recurring customer concerns and potential product improvements.
  • Maintain up-to-date knowledge of company products, services, and policies to provide accurate information.
  • Support the implementation of customer service policies and procedures to enhance service quality.

Skills:
The required skills enable the candidate to communicate clearly and empathetically with customers, ensuring their needs are understood and addressed promptly. Proficiency in CRM and office software supports efficient management of customer data and order tracking, which is essential for coordinating with internal teams. Strong problem-solving skills are applied daily to resolve issues that may impact customer satisfaction or delivery timelines. Preferred skills such as ERP system knowledge and manufacturing process understanding enhance the ability to navigate complex order fulfillment scenarios and provide more informed support. Additionally, bilingual communication skills expand the candidate's capacity to serve a diverse customer base effectively, fostering inclusivity and broader market reach.
Our goal is to be a diverse workforce that is representative, at all levels, of the citizens and customers we serve. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
Hood Container Corporation is a family-owned, Mill to Market company, specializing in containerboard and kraft paper, corrugated boxes, high graphic displays, and contract packaging. Our commitment to customer happiness, employee well-being, environmental stewardship, and operational excellence drive our business. Over the last decade, Hood Container Corporation has grown to become one of the top ten Paper and Packaging Companies in the United States. To learn more about Hood Container Corporation visit www.hoodcontainer.com or check us out on social media!

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