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Customer Experience Manager Jobs (NOW HIRING)

Five Below

Customer Experience Manager

Downey, CA · On-site

$21.47 - $22.97/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

South Lake Tahoe, CA · On-site

$19.90 - $21.40/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

BOSTON, Inc.

Customer Experience Manager

Janesville, WI · On-site

$21/hr

About The Role The Customer Experience Manager is responsible for leading and optimizing the customer service experience at Ashley HomeStore. This role ensures that every guest interaction is aligned ...

Five Below

Customer Experience Manager

Santa Fe, NM · On-site

$19.40/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Monroe, NY · On-site

$19/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Franklin, KY · On-site

$15/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Thousand Oaks, CA · On-site

$19.90/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Uniontown, PA

$15/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Weis

Customer Experience Manager

Reading, PA

Location Address: 2020 North 13th Street ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Manager is responsible for the functions below, in addition to other duties as assigned:

JD Service Now

Customer Experience Manager

Durham, NC · On-site

$80K - $100K/yr

Description: The Customer Experience Manager leads, develops, and energizes the Customer Service Representative (CSR) and Dispatch teams to deliver standout customer interactions, efficient ...

Five Below

Customer Experience Manager

Fort Wayne, IN · On-site

$15/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Stow, OH · On-site

$15/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Bay City, MI · On-site

$16.73/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

CUSTOMER EXPERIENCE MANAGER

Kearney, NE

$18/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Alexandria, VA

$16/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Louisville, KY · On-site

$15/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Cedar Park, TX

$15/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

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Showing results 21-40

All JobsCustomer Experience JobsCustomer Experience Manager Jobs

Customer Experience Manager information

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How much do customer experience manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for customer experience manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Experience Manager, and why are they important?

To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.

Is customer experience a good career path?

Customer Experience Managers focus on improving customer satisfaction and loyalty through strategies, data analysis, and communication skills. The role is in demand across various industries, offering opportunities for advancement and specialization, often requiring knowledge of customer service tools and experience in leadership. It can be a rewarding career for those interested in client relations and business growth.

How to become a CX manager?

To become a Customer Experience (CX) manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service or support roles. Developing skills in data analysis, communication, and leadership, as well as familiarity with customer experience tools and methodologies, is essential. Earning certifications such as the Certified Customer Experience Professional (CCXP) can also enhance prospects for advancement.

What is the difference between Customer Experience Manager vs Customer Service Manager?

AspectCustomer Experience ManagerCustomer Service Manager
Primary FocusOverall customer journey and brand perceptionHandling customer support and service issues
ResponsibilitiesDesigning customer experience strategies, improving touchpointsManaging support teams, resolving customer complaints
Skills & CertificationsCustomer experience design, analytics, communicationCustomer service skills, conflict resolution, leadership
Work EnvironmentCross-department collaboration, strategic planningSupport centers, call centers, direct customer interaction

While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.

What is the role of a customer experience manager?

A customer experience manager oversees and improves the overall experience customers have with a company by analyzing feedback, developing strategies, and coordinating with teams to enhance service quality. They often use tools like customer surveys and CRM systems and require strong communication and problem-solving skills. The role aims to increase customer satisfaction, loyalty, and retention.

How much does a customer experience manager earn?

The average salary for a customer experience manager varies by location and experience but typically ranges from $60,000 to $120,000 annually. Factors such as industry, company size, and certifications can influence compensation levels.

What are the main challenges Customer Experience Managers typically face, and how can they overcome them?

Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.

What does a Customer Experience Manager do?

A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.
More about Customer Experience Manager jobs
What cities are hiring for Customer Experience Manager jobs? Cities with the most Customer Experience Manager job openings:
What are the most commonly searched types of Customer Experience jobs? The most popular types of Customer Experience jobs are:
Who are the top companies hiring for Customer Experience Manager jobs? The top employers for Customer Experience Manager jobs are:
What states have the most Customer Experience Manager jobs? States with the most job openings for Customer Experience Manager jobs include:
What job categories do people searching Customer Experience Manager jobs look for? The top searched job categories for Customer Experience Manager jobs are:
Customer Experience Manager jobs near you
Infographic showing various Customer Experience Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.
Customer Experience Manager

Customer Experience Manager

Coastal Hyundai

Melbourne, FL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Job description

Job Title: Coastal Hyundai Customer Experience Manager
Company Overview: Join our dynamic team at Coastal Hyundai, where we redefine automotive excellence through unparalleled customer service and exceptional experiences. As a leading dealership in the industry, we are dedicated to delivering top-notch service and forging lasting relationships with our valued customers.
Position Overview: We are seeking a passionate and customer-centric individual to join us as a Customer Experience Manager. In this role, you will be the driving force behind our commitment to delivering exceptional service at every touchpoint. You will oversee all aspects of the customer journey, ensuring that every interaction exceeds expectations and reflects our brand's values.
Key Responsibilities:
  • Develop and implement strategies to enhance the overall customer experience, from initial inquiry to post-purchase follow-up.
  • Serve as the primary point of contact for customer feedback, inquiries, and concerns, promptly addressing and resolving issues to achieve customer satisfaction.
  • Collaborate with sales, service, and other departments to streamline processes and optimize the customer journey.
  • Utilize customer feedback and data analytics to identify areas for improvement and implement initiatives to enhance the customer experience.
  • Stay up-to-date on industry trends and best practices in customer experience management, continuously seeking opportunities for innovation and improvement.

Qualifications:
  • Strong leadership and interpersonal skills, with the ability to motivate and inspire a team.
  • Excellent communication skills, both verbal and written, with the ability to effectively engage with customers and colleagues at all levels.
  • Analytical mindset, with the ability to interpret data and insights to drive informed decisions.
  • Detail-oriented with strong organizational and time management skills.
  • Passion for the automotive industry and a genuine desire to create memorable experiences for customers.

Benefits:
  • Competitive salary and performance-based incentives.
  • Comprehensive health, dental, and vision insurance plans.
  • 401(k) retirement savings plan with employer match.
  • Paid time off and holidays.
  • Ongoing training and development opportunities.
  • Employee discounts on vehicle purchases, service, and parts.

Join Our Team: If you are passionate about delivering exceptional customer experiences and thrive in a fast-paced, team-oriented environment, we want to hear from you! Join us at Coastal Hyundai and be part of a winning team that is dedicated to excellence in every aspect of the automotive industry.
How to Apply: To apply for the Customer Experience Manager position, please submit your resume and a cover letter outlining your qualifications and why you are the ideal candidate for this role. We look forward to welcoming you to our team!
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