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Customer Experience Associate Jobs (NOW HIRING)

Weis Markets

Customer Experience Associate

La Plata, MD · On-site

$22/hr

Location Address: 100 Drury Drive The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned: * Smiles and greets customers, answers customer ...

Weis Markets

Customer Experience Associate

Lancaster, PA · On-site

$16 - $21.50/hr

Location Address: 1700 Fruitville Pike Ste A ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned:

Weis

Customer Experience Associate

Williamsport, PA · On-site

$15 - $20/hr

Location Address: 305 River Avenue ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned: * Smiles ...

Weis

Customer Experience Associate

Conshohocken, PA · On-site

$16.25 - $21.75/hr

Location Address: 200 W Ridge Pike, STE 110 ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned:

Weis Markets

Customer Experience Associate

Montgomery, PA

$15.25 - $20.50/hr

Location Address: 2186 State Route 54 ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned: * Smiles ...

Weis

Customer Experience Associate

Lancaster, PA

$16 - $21.50/hr

Location Address: 1603 Lincoln Highway East ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned:

Weis Markets

Customer Experience Associate

Allentown, PA · On-site

$16.25 - $21.75/hr

Cedar Crest Blvd ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned: * Smiles and greets customers ...

Weis Markets

Customer Experience Associate

Milton, PA

$13.50 - $18/hr

Location Address: 555 Mahoning Street ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned: * Smiles ...

Exchange

Customer Experience Associate

Edwards, CA

$16.75 - $22.25/hr

As a Customer Experience Associate at the Exchange, you will be a part of an award-winning team. We are committed to hiring our military members and their families, along with anyone that wants to ...

The Exchange

Customer Experience Associate

Fort Irwin, CA · On-site

$16.50 - $22/hr

As a Customer Experience Associate at the Exchange, you will be a part of an award-winning team. We are committed to hiring our military members and their families, along with anyone that wants to ...

The Exchange

Customer Experience Associate

Edwards, CA · On-site

$16.75 - $22.25/hr

As a Customer Experience Associate at the Exchange, you will be a part of an award-winning team. We are committed to hiring our military members and their families, along with anyone that wants to ...

Weis

Customer Experience Associate

Charlotte Hall, MD · On-site

$22/hr

Location Address: 30015 Three Notch Road ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned:

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How much do customer experience associate jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for customer experience associate in the United States is $18.53, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $21.15 per hour, depending on experience, location, and employer.

What Is a Customer Experience Associate?

A customer experience associate ensures that customers who interact with the company’s products or services have a positive experience. You find customer experience associates in a variety of settings, such as retail stores, tourist locations like campgrounds and wineries, and health care supply companies. As a customer experience associate, your job duties include greeting guests, helping them find products, learning what they are looking for in a service, or resolve a complaint. To become a customer experience associate, you need a high school diploma or equivalent and a friendly, outgoing demeanor.

What are the key skills and qualifications needed to thrive as a Customer Experience Associate, and why are they important?

To thrive as a Customer Experience Associate, you need strong communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, helpdesk software, and sometimes certifications like CXPA are typically beneficial. Active listening, patience, and adaptability are soft skills that help you exceed customer expectations and resolve issues effectively. These skills and qualities are crucial for building positive customer relationships, ensuring satisfaction, and supporting business retention goals.

What are some common challenges Customer Experience Associates face, and how can they effectively handle them?

Customer Experience Associates often encounter challenges such as managing difficult customer interactions, adapting to rapidly changing product information, and balancing multiple tasks simultaneously. Success in this role requires patience, strong communication skills, and the ability to remain calm under pressure. Leveraging available resources—such as updated knowledge bases, support from teammates and supervisors, and ongoing training—helps associates resolve issues efficiently and maintain a positive customer experience. Regular feedback sessions and collaboration with other departments also enable associates to stay informed and improve their service.

What does a Customer Experience Associate do?

A Customer Experience Associate is responsible for ensuring that customers have a positive and seamless experience with a company's products or services. They typically handle customer inquiries, resolve issues, provide guidance, and gather feedback to help improve the service or product. Their role often involves communication through phone, email, chat, or in-person interactions. By acting as a bridge between the customer and the company, they help build brand loyalty and satisfaction.
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Customer Experience Associate jobs near you
Infographic showing various Customer Experience Associate job openings in the United States as of May 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $38,541 per year, or $18.5 per hour.
Customer Experience Associate

Customer Experience Associate

Army and Air Force Exchange

Fairchild Air Force Base, WA

$15 - $20/hr

Other

Medical, Dental, Life, Retirement, PTO

Posted 15 days ago

Army & Air Force Exchange Service rating

6.1

Company rating: 6.1 out of 10

Based on 162 frontline employees who took The Breakroom Quiz

340th of 713 rated retailers

Job description

As a Customer Experience Associate at the Express, you will assist customers in finding what they are looking for and ensure the Express is stocked with the products customers want. You'll know which products will meet customer's needs and stay up to date on trends. With your knowledge and helpful suggestions, customers will continue to shop the Exchange. You will prioritize customer needs over tasks and grow sales by maintaining merchandise, signs and labels on the sales floor.

We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You'll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoW.

So, what can you expect as a Customer Experience Associate - Express at the Exchange?

  • Greet every customer with eye contact and smile in your authentic way
  • Acknowledge every waiting customer as soon as they arrive to the Express to let them know you'll be right with them
  • Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer
  • Ensure customers have an extraordinary experience while shopping
  • Complete transactions accurately and efficiently while engaging customers in appropriate conversation
We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!
Job Qualifications:
  • Able to learn and adapt to current technology needs
  • Able to think quickly on the spot to answer customer questions
  • Able to take initiative
  • Able to share brand knowledge
Additional Qualifications/Requirements:
  • Excellent attention to detail
  • Willing to cross-train and work in other areas of the store, as needed
  • Must possess a welcoming and helpful attitude toward customers and other team members
  • Excellent communication skills
  • Basic computer skills
  • Previous Convenience Store/Gas Station experience preferred
We offer the following benefits for this position:
  • Paid Vacation & Sick Leave
  • Medical & Dental insurance
  • Basic Associate Life, Personal Accident & Long-Term Care Insurance
  • Flexible Spending Accounts
  • 401K
  • 7.5% shift differential for 2nd Shift
  • 10% shift differential for 3rd Shift
  • 25% Sunday Premium Pay
  • Holiday Premium Pay (Double Pay)
  • Mass Transportation Reimbursement
  • Associate Transfer Program (ATP)
  • Paid Military Leave
  • Personal Accident Insurance
  • FMLA & Administrative Leave
  • Paid Parental Leave
  • Employee Assistance Program (EAP)
*Some of the benefits listed above are subject to specific shifts and approvals per internal policies. Please contact HR for details..

What Army & Air Force Exchange Service employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Army and Air Force Exchange logo

About Army and Air Force Exchange

Sourced by ZipRecruiter

The Army and Air Force Exchange is a unique entity within the retail industry, providing goods and services to military personnel. Headquartered in Dallas, Texas, the company has been serving the U.S armed forces since 1895. The organization operates thousands of facilities worldwide, including department stores, convenience stores, restaurants, movie theaters, and an e-commerce site, shopmyexchange.com. Serving millions of active-duty military members, reservists, retired service members, and their family, the Exchange is committed to the core values of family serving family, respect everyone, courage to use good judgment, and passion for their customers.

Industry

Wholesale

Company size

10,000+ Employees

Headquarters location

Dallas, TX, US

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