60 Blue Apron Customer Experience Associate Jobs Hiring Near You

About Blue Apron

Want to build a food system that’s better for everyone? That’s our vision at Blue Apron, with the help of each of our home chefs. With each fast-and-easy meal kit served and each pre-made meal enjoyed, we’re investing in what matters most—our communities and the meals they share.  

Blue Apron, part of Wonder, delivers incredible home cooking experiences to customers nationwide. Through fresh, pre-portioned ingredients and easy-to-follow recipes, we make cooking at home simple, accessible, and joyful—no subscription necessary. At Blue Apron, we’re reshaping the food industry, combining culinary excellence, innovation, and convenience to meet customers wherever they are.    

Blue Apron is constantly evolving and growing to best serve our home chefs. Join us and work with a team of industry pioneers across technology, culinary, and logistics, coming together to make every mealtime memorable.  

About the Opportunity

Blue Apron is looking for a high-impact Product Manager (Associate Director) to own and scale the demand forecasting and ordering processes for our customer SKUs. This forecast directly drives production orders with our manufacturing partner and has significant impact on customer experience and financial outcomes.

In this role, you will define strategy, improve our forecasting models and data foundations, guide engineering/DS development, and continuously enhance the accuracy, stability, and downstream impact of our forecast. Your work will materially influence customer fill rates, waste reduction, and overall P&L performance.

The Impact You Will Make

• Map and diagnose the current forecasting process: Build deep understanding of existing models, inputs, constraints, and operational workflows – identify strengths and priority opportunities
• Define and operationalize performance metrics: Establish forecast & ordering performance metrics – tying back to in-stock availability, customer fill rates, and waste reduction
• Analyze performance: Evaluate forecast accuracy across SKU groups (e.g. regular staples vs. cold-start products) to identify high-impact focus areas
• Establish a simple baseline: Implement a naïve benchmark to quantify our forecast performance (“how much value are we adding”?) and track improvements
• Set strategy for forecast and ordering enhancements: Develop and maintain a product roadmap that links data investments, model improvements, and operational outcomes
• Guide Engineering/DS team: Prioritize features, data pipelines, and model upgrades (e.g. capturing & reflecting unconstrained demand, adjusting forecasts for promotional lift, improving cold start logic for new items, etc.)
• Understand customer assignment: Ensure forecast logic aligns with how SKUs are offered to customers (via Blue Apron’s “assignment” model), enabling accurate prediction of future demand
• Drive cross-functional execution: Partner closely with analytics, marketing, and operations to deliver roadmap milestones & improve business KPIs
• Own the feature development lifecycle: From ideation and feature definition through prioritization, testing, and impact measurement
• Communicate impact & insights: Present forecast performance, operational results, and business implications clearly to stakeholders (including ops leadership)

What You Bring to the Table

• Minimum 7 years of professional experience in Product Management, Supply Chain, or Operations, with practical experience in forecasting & replenishment (food/perishables strongly preferred)
• Strong product skillset – ability to operate independently in a complex, technical domain
• Hands-on analytical capability and a deep inquisitive nature – you’re comfortable diving into datasets, understanding model behavior, and diagnosing issues
• Must have Strong SQL and self-serve analytics skills, with the ability to build simple visualizations in tools like Looker
• Understanding of forecasting concepts, accuracy metrics, and how forecasts translate into ordering and procurement decisions
• Experience working with supply chain, forecasting, production planning, or replenishment systems is highly preferred
• Excellent communication and interpersonal skills – able to bridge technical and non-technical teams and drive alignment

The Way You Work

• You think holistically about end-to-end operational outcomes – from forecast inputs to customer experience and financial impacts
• You bring structure to ambiguous, complex problems and simplify them into clear strategies
• You communicate crisply and inspire confidence across engineering, analytics, and business leaders
• You have a strong bias toward action, rapid learning, and continuous improvement
• You care deeply about building products that deliver real value – for users, customers, and the business

New York / New Jersey $193,500 - $203,000 per year.

Our hybrid model requires 3 days a week in the office. That said, many team members choose to come in more often to take advantage of in-person collaboration and connection. You're welcome—and encouraged—to be in the office up to 5 days a week if it works for you.

#LI-Hybrid

Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.

Benefits

The benefits applicable to this role include a competitive compensation package with equity and a 401(k). We also offer a choice of medical, dental, and vision plans, company paid short and long term disability coverage, paid time off including flexible time off for exempt employees, paid vacation for non-exempt employees, and paid sick leave in compliance with applicable law in addition to paid parental leave, discounted meals and exclusive perks across the Wonder family of brands.

Eligibility, effective dates, and available plan options vary by employment classification and location. To learn more about benefits for this role, visit our Careers page here. 

A Final Note

At Wonder, we build the best teams by hiring with an objective lens — evaluating people for their potential while championing diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government's E-Verify program to confirm employment eligibility. If you need an accommodation during the interview process, please let your recruiter know.

We look forward to hearing from you! We'll contact you via email or text to schedule interviews and share information about your candidacy.