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Correspondence Associate information

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$31.5K

$133.1K

$314.5K

How much do correspondence associate jobs pay per year?

As of Jul 9, 2026, the average yearly pay for correspondence associate in the United States is $133,062.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,000.00 and $202,000.00 per year, depending on experience, location, and employer.

What does a Correspondence Associate do?

A Correspondence Associate is responsible for managing, drafting, and responding to various forms of written communication within an organization. They often handle emails, letters, memos, and other official documents, ensuring that all correspondence is accurate, timely, and professional. Additionally, they may track and organize incoming and outgoing communications, maintain records, and coordinate with other departments to ensure consistent messaging. This role is vital for maintaining effective communication both internally and externally.

What is the difference between Correspondence Associate vs Customer Service Representative?

AspectCorrespondence AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate degreeHigh school diploma or equivalent; some roles may prefer associate degree
Work EnvironmentOffice setting, handling written communication and correspondenceOffice or call center, handling customer inquiries via phone, email, or chat
Employer & Industry UsageFinancial institutions, government agencies, legal firmsRetail, telecommunications, service industries
Common Search & ComparisonOften compared for communication and administrative tasksCustomer interaction focus, problem-solving skills

While both roles involve communication, a Correspondence Associate primarily manages written correspondence and administrative communication within organizations, often in formal or legal contexts. In contrast, a Customer Service Representative interacts directly with customers to resolve issues and provide support. Understanding these differences helps job seekers identify roles that match their skills and career goals.

What are the key skills and qualifications needed to thrive as a Correspondence Associate, and why are they important?

To thrive as a Correspondence Associate, you need strong written communication skills, attention to detail, and typically a background in business administration or a related field. Familiarity with office productivity software, document management systems, and sometimes customer relationship management (CRM) tools is important. Exceptional organizational skills, professionalism, and the ability to manage time effectively help someone stand out in this role. These skills ensure accurate, timely, and professional handling of communications, which is vital for maintaining organizational reputation and efficient workflow.

How does a Correspondence Associate typically collaborate with other departments to ensure timely and accurate responses?

Correspondence Associates often work closely with various departments such as customer service, legal, and management to gather accurate information needed to address inquiries or resolve issues. They may attend regular meetings or use internal communication platforms to coordinate responses, clarify policies, and confirm details. This cross-functional collaboration ensures that all correspondence is aligned with company standards and delivered in a timely manner. Building strong working relationships with colleagues in other departments is essential for success in this role.
What cities are hiring for Correspondence Associate jobs? Cities with the most Correspondence Associate job openings:
What are the most commonly searched types of Correspondence jobs? The most popular types of Correspondence jobs are:
What states have the most Correspondence Associate jobs? States with the most job openings for Correspondence Associate jobs include:
What job categories do people searching Correspondence Associate jobs look for? The top searched job categories for Correspondence Associate jobs are:
Correspondence Associate jobs near you
Infographic showing various Correspondence Associate job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $133,062 per year, or $64 per hour.
Sr Dispute Correspondence Specialist (REMOTE)

Sr Dispute Correspondence Specialist (REMOTE)

Carrington Holding Company, LLC

Westfield, IN • On-site, Remote

$26 - $29/hr

Full-time

Medical, Retirement

Posted 20 days ago

Job description


Come join our amazing team and work remote from home!
The Sr Dispute Correspondence Specialist is responsible for handling Qualified Written Requests and Written Credit Bureau Disputes. Review all written inquiries, disputes and complaints from borrowers or their authorized representatives, researching and resolving issues, and providing formal written responses within deadlines. Perform all duties in accordance with all company guidelines and applicable federal, state and local regulations, wherein the company operates. The target compensation range for this position is $26.00 to $29.00 per hour.
****THIS POSITION HAS A MINIMUM REQUIREMENT OF PROFESSIONAL WRITING EXPERIENCE IN A CORPORATE SETTING (NOT USING A TEMPLATE).
What you'll do:
  • Review incoming written complaints from borrowers (or their authorized representatives) and perform factual analyses of loan information, transaction histories, and actions taken on the loans.
  • Research issues to identify root causes and be able to execute a plan of action for resolution.
  • Collaborate with other business units daily to assess appropriate resolution that may improve customer satisfaction.
  • Ensures that the necessary actions/corrections are made to the accounts to resolve disputes, complaints and inquiries.
  • Compose detailed factual narratives/responses to borrowers (or their authorized representatives), summarizing results of investigations, outcomes of actions taken, and final resolution.
  • Compile all corresponding supporting documentation relevant to the investigation findings.
  • Maintain detailed and comprehensive records for all complaints, including error findings that were identified during complaint investigation process, and document corrective actions taken.
  • Manage and track deadlines to ensure compliance with CFPB guidelines of qualified written requests, notice of errors, and request for information.
  • Must continuously learn and keep up to date with the Regulations related to the Real Estate Settlement Procedures Act (RESPA), Truth in Lending Act (TILA) the Fair Credit Reporting Act (FCRA), and the Consumer Financial Protection Bureau (CFPB).
  • Ensure adhere to established department and company policies and procedures.
  • Knowledge of Microsoft Office Suite required.
  • Must be a team player with strong attention to detail and able to work independently.
  • Knowledge of relevant industry-specific software packages preferred.
  • Analytical, Detail oriented
  • Ability to interact with senior management.
  • Ability to make decisions that have significant impact on the department's credibility, operations, and services.
  • Ability to organize and prioritize own work schedule on short-term basis.
  • Strong math skills, balance and check results for accuracy
  • Ability to compose letters.
  • Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly.
  • Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints.

What you'll need:
  • High school diploma required; bachelor's degree or equivalent work experience preferred.
  • Three (3) years of related work experience in a legal, customer service environment, or residential mortgage services required.

Our Company:
Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com.
What We Offer:
  • Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
  • Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
  • Customized training programs to help you advance your career.
  • Employee referral bonuses so you'll get paid to help Carrington and Vylla grow.
  • Educational Reimbursement.
  • Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

Notice to all applicants: Carrington does not do interviews or make offers via text or chat.
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