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Connectwise Jobs (NOW HIRING)

BEYOND IT SUPPORT LLC

IT Support Specialist

Aurora, CO · On-site

$50K - $60K/yr

System documentation maintenance and review in ConnectWise & IT Glue. * Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and ...

Tusker

Senior NetSuite Administrator

Buffalo Grove, IL · On-site

$70K/yr

Work with the Manager of ConnectWise to create ConnectWise reports and dashboards as well as maintenance of setup tables. * Working with Internal Business Systems team members, collaborate with ...

Tusker

Senior NetSuite Administrator

Green Bay, WI · On-site

$70K/yr

Work with the Manager of ConnectWise to create ConnectWise reports and dashboards as well as maintenance of setup tables. * Working with Internal Business Systems team members, collaborate with ...

Stafford Associates

Be Seen First

NOC/IT Technician

Setauket, NY · On-site

$55K - $75K/yr

Monitor and organize the ConnectWise PSA service boards, ensuring tickets are triaged, assigned, and updated with accurate time entries. * RMM Management: Utilize ConnectWise RMM to monitor device ...

BEYOND IT SUPPORT LLC

IT Support Specialist

Aurora, CO · On-site

$50K - $60K/yr

System documentation maintenance and review in ConnectWise & IT Glue. * Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and ...

eMazzanti Technologies

Sales Manager

Hoboken, NJ · On-site

Utilize your deep understanding of ConnectWise and data management to optimize client records, track renewals, and identify new revenue opportunities. * Ensure best practices in client relationship ...

Savant LLC

Account Manager

Woodstock, GA · On-site

$30K - $55K/yr

... ConnectWise as they occur. · Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University. · Enter all work as activities or service ...

Savant LLC

Account Manager

Woodstock, GA · On-site

$30K - $55K/yr

... ConnectWise as they occur. · Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University. · Enter all work as activities or service ...

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Connectwise information

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How much do connectwise jobs pay per year?

As of Aug 21, 2026, the average yearly pay for connectwise in the United States is $56,723.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $59,500.00 per year, depending on experience, location, and employer.

What is a ConnectWise?

A ConnectWise job typically refers to a role that involves working with ConnectWise, a business management and automation software used by IT service providers and managed service providers (MSPs). These roles can include positions such as system administrators, help desk technicians, ConnectWise consultants, and support specialists. Employees in these roles are responsible for configuring, managing, and troubleshooting ConnectWise products like ConnectWise Manage, Automate, and Control. They may also provide training and support to end users, optimize workflows, and integrate ConnectWise with other business tools.

What does a ConnectWise administrator do?

A typical day as a ConnectWise Administrator involves managing and optimizing the ConnectWise platform, supporting internal teams, and responding to technical issues or service requests. You'll regularly configure workflows, onboard new employees, maintain documentation, and ensure integrations with other business applications are functioning correctly. Collaboration is key, as you'll work closely with help desk staff, project managers, and sometimes clients to resolve issues and improve IT service processes. This dynamic role offers opportunities for continual learning and exposure to a wide range of IT systems.

What are the key skills and qualifications needed for a ConnectWise position?

To thrive in a ConnectWise Administrator or Specialist role, you should have a strong grasp of IT service management, troubleshooting, and a background in computer science or information technology. Experience with ConnectWise Manage, Automate, or similar PSA/RMM platforms, along with relevant certifications such as CompTIA A+ or ITIL, is highly valued. Strong problem-solving abilities, attention to detail, and communication skills help you excel in a collaborative, client-focused environment. These skills help ensure effective system integration, smooth service delivery, and high customer satisfaction in managed services or IT support teams.

Is ConnectWise a good company to work for?

ConnectWise is a technology company that offers roles in IT management, software development, and customer support. Employees generally cite a collaborative environment, opportunities for skill development, and a focus on innovation, though experiences can vary by position and location.

Is ConnectWise difficult to learn?

ConnectWise is a platform used by IT professionals, and learning it involves understanding its tools for remote management, ticketing, and automation. The difficulty depends on prior experience with similar software and technical skills, but training resources and certifications are available to facilitate learning. It generally requires some technical background but can be mastered with dedicated effort.

What can you do with Connectwise?

ConnectWise is a platform used by IT service providers and managed service providers to automate business operations, manage client relationships, and streamline service delivery. It offers tools for ticketing, remote monitoring, billing, and project management, often integrated with other IT management tools. Users typically require technical knowledge and may pursue certifications to maximize its capabilities.
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Connectwise jobs near you
Infographic showing various Connectwise job openings in the United States as of August 2026, with employment types broken down into 98% Full Time, 1% Part Time, and 1% Contract. Highlights an 78% Physical, 5% Hybrid, and 17% Remote job distribution, with an average salary of $56,723 per year, or $27.3 per hour.

Manager, Automation and Systems Engineering

EXOS

Indianapolis, IN

Contractor

Posted 29 days ago

Job description

The Manager, Automation and Systems Engineering leads the team responsible for designing, operating, and continuously improving the platforms that power EXOS internal operations and client service delivery. The role owns EXOS's PSA (ConnectWise Manage), RMM (N-Central), and the surrounding ecosystem of supporting tools — BrightGauge, SmileBack, HUDU, Cognition360, AutoElevate, Backup Radar, ConnectWise Automate, ConnectWise Unite, Lifecycle Insights, Duo, and others — ensuring these platforms are reliable, secure, scalable, and auditable through engineered automation and disciplined change management. Success is measured in the automation of client and internal tickets, patch compliance, and platform uptime. The role also owns the evaluation and integration of future platforms including Salesforce, Sage, Microsoft Power Platform, and the AI/orchestration layer that is becoming central to how EXOS delivers services. The Manager works closely with Infrastructure, Cybersecurity, Service Desk, PMO, and Client Success leadership and reports directly to the CIO and Managing Director of EXOS IT.

Key Responsibilities:
Platform Ownership
  • Own the ConnectWise PSA platform end-to-end — administration, configuration, lifecycle management, and upgrades.
  • Own the N-Central RMM platform — design, health, scaling, and upgrade path.
  • Own the PSA-supporting tool ecosystem: BrightGauge, SmileBack, HUDU, Cognition360, AutoElevate, Backup Radar, ConnectWise Automate, ConnectWise Customer Portal, ConnectWise Unite, Duo Mobile, Lifecycle Insights, and other internal platforms.
  • Align vendor technical roadmaps to EXOS standards — APIs, SOC 2, integration architecture, and security posture.
  • Evaluate and integrate future platforms including Salesforce, Sage, and Microsoft Power Platform.
Automation and Orchestration
  • Drive workflow automation across PSA, RMM, and related platforms.
  • Design and maintain API-based integrations and scripted operations.
  • Build and maintain runbooks and repeatable operational processes.
  • Deliver self-service automation for internal teams where appropriate.
  • Lead adoption of AI and automation tooling — Rewst, Claude, Copilot, and emerging orchestration platforms — within the EXOS environment.
Patching and Configuration Lifecycle
  • Own automated patch orchestration for EXOS internal systems.
  • Own client system patch execution where contractually required, across workstations and servers.
  • Own the patch lifecycle: testing, staged deployment, rollback, and verification.
  • Track and report patch exceptions with disciplined evidence.
Reliability and Change Management
  • Own change planning and release coordination across managed platforms.
  • Own platform monitoring, alerting, and internal incident response support.
  • Lead root cause analysis for internal incidents and drive continuous improvement of platform reliability.
  • Aligned to ITIL 4 Change Enablement — no unauthorized changes, no silent drift.
Business Analysis
  • Elicit, analyze, and document business and technical requirements by partnering with clients, service delivery teams, and internal stakeholders — supporting managed services, implementations, and process improvements.
  • Translate business needs into clear functional specifications, user stories, and process flows that guide engineering, infrastructure, and operations teams.
  • Serve as a liaison between clients and technical teams — ensuring alignment on scope, priorities, SLAs, and expected outcomes across managed service engagements.
  • Analyze operational data, service metrics, and client feedback to identify improvement opportunities, optimize service delivery, and support continuous improvement initiatives.
Team Leadership
  • Build and lead a team of automation engineers, systems engineers, and business analysts.
  • Recruit, develop, and retain technical talent in a fast-moving discipline.
  • Report team outcomes tied to business impact — automated tickets, patch compliance, and system uptime.
  • Live the team's operating principles: automation first (manual only by exception), security and auditability by default, platforms treated as products with internal customers, and measurable outcomes tied to business impact.

Qualifications:
  • Education & Experience: 7+ years of IT operations, systems engineering, or automation engineering experience, including 2+ years leading teams. MSP or professional-services environment strongly preferred. Bachelor's degree in a related field, or equivalent experience.
  • Proven Leadership: You have built and led engineering teams that ship, own their platforms end-to-end, and take pride in the discipline of the work. You can recruit, develop, and retain technical talent in a competitive market.
  • PSA / RMM Depth: Deep hands-on experience with ConnectWise PSA (Manage) administration, N-Central RMM at scale, and the surrounding tool ecosystem — BrightGauge, HUDU, SmileBack, ConnectWise Automate, and others. You can navigate ticketing data, agreements, SLAs, procurement, and change modules with fluency.
  • Automation & Integration: Strong scripting (PowerShell, Python, or similar), API integration experience (REST, GraphQL, webhooks), and hands-on with workflow orchestration platforms (Rewst, n8n, Power Automate, or comparable). You've built integrations that survive production.
  • Patch Management: Deep understanding of enterprise patching — testing, staged deployment, rollback, exception tracking. Familiar with CIS Controls, CISA BOD 19-02, and industry benchmarks for critical, high, and medium severity patching windows.
  • Change & Reliability Discipline: ITIL 4 Change Enablement fluency. Experience with monitoring, alerting, incident response, and root-cause analysis. You believe unauthorized change is the enemy.
  • Business Analysis Skills: Requirements elicitation, functional specifications, user stories, and process flow design. Comfortable navigating client and internal stakeholder conversations to translate business needs into technical execution.
  • AI-First Mindset: Comfortable adopting and integrating AI tooling (Claude, Copilot, Rewst, comparable orchestration and agent platforms) into operational workflows. You default to automation first and manual by exception.
  • Vendor Management: Comfortable holding vendors accountable to roadmap, SLA, and standards commitments. Confident representing EXOS in vendor architecture and integration conversations.
  • Security-Aware: You work within security policy set by others (Cyber team) and build platforms and automation that are security-by-default and audit-ready. You do not define security policy — but you never build something that violates it.
  • Client-Facing Presence: You can hold your own in a client engagement discussion — scope, SLA, and business outcomes. You translate technical work into client value.
  • Bonus: ConnectWise Certified, ITIL Foundation, CompTIA (Network+, Security+, Server+), Microsoft (AZ-104, AZ-305), or automation-platform vendor certifications. Prior experience running the automation function inside an MSP is a strong plus
Education:Employment Type: CONTRACTOR

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