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Connectwise Jobs (NOW HIRING)

Stafford Associates

Be Seen First

NOC/IT Technician

Setauket, NY · On-site

$55K - $75K/yr

Monitor and organize the ConnectWise PSA service boards, ensuring tickets are triaged, assigned, and updated with accurate time entries. * RMM Management: Utilize ConnectWise RMM to monitor device ...

eMazzanti Technologies

Sales Manager

Hoboken, NJ · On-site

Utilize your deep understanding of ConnectWise and data management to optimize client records, track renewals, and identify new revenue opportunities. * Ensure best practices in client relationship ...

ALLQUIK

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Accountant / Billing Specialist

Westlake, OH · On-site

$24 - $28/hr

Experience with MSP tools such as ConnectWise is a plus. Training will be provided for our ConnectWise financial workflows and its integration with QuickBooks. Key Responsibilities * Manage customer ...

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Aunalytics

Service Desk Technician

Grand Rapids, MI · On-site

WAN and LAN connectivity, routers, firewalls, and security • Ability to work in a team and communicate effectively • System documentation maintenance and review in ConnectWise • Communication ...

Graham Allen Partners

Field Technician L2

Grand Rapids, MI · On-site

$19 - $26/hr

Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University. * Work through project tickets and phases in ConnectWise as assigned by a ...

‎ConnectWise

Manager, Data Engineering

Tampa, FL · On-site +1

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of ...

Savant LLC

Account Manager

Woodstock, GA · On-site

$30K - $55K/yr

... ConnectWise as they occur. · Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University. · Enter all work as activities or service ...

Aunalytics

Field Technician L2

Grand Rapids, MI · Remote

$18.25 - $25/hr

Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University. * Work through project tickets and phases in ConnectWise as assigned by a ...

Softrim LLC

Service Desk Manager

Alpharetta, GA · On-site

Support implementation and optimization of ITSM platforms (e.g., ConnectWise Automate, ConnectWise Manage, Auvik, Jira, ConnectSecure, etc.). Governance & Compliance * Ensure adherence to security ...

Aunalytics

Field Technician L2

Grand Rapids, MI · Remote

$18.25 - $25/hr

Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University. * Work through project tickets and phases in ConnectWise as assigned by a ...

Aunalytics

Field Technician L2

Grand Rapids, MI · On-site

$19 - $26/hr

... ConnectWise as incurred. • Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University. • Work through project tickets and phases in ...

Next Step Systems

Network Engineer

Indianapolis, IN · On-site

... ConnectWise University. - Work through project tickets and phases in ConnectWise as assigned by a Project Manager. - Enter all work as service or project tickets in ConnectWise. - Review IT ...

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Connectwise information

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$27.5K

$56.7K

$60.5K

How much do connectwise jobs pay per year?

As of Jul 10, 2026, the average yearly pay for connectwise in the United States is $56,723.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $59,500.00 per year, depending on experience, location, and employer.

What is ConnectWise used for?

ConnectWise is a software platform used by IT service providers and managed service providers (MSPs) to automate and manage remote IT support, ticketing, billing, and network monitoring. It helps streamline business operations, improve service delivery, and enhance client management through integrated tools and workflows.

What are the key skills and qualifications needed to thrive in the Connectwise position, and why are they important?

To thrive in a ConnectWise Administrator or Specialist role, you should have a strong grasp of IT service management, troubleshooting, and a background in computer science or information technology. Experience with ConnectWise Manage, Automate, or similar PSA/RMM platforms, along with relevant certifications such as CompTIA A+ or ITIL, is highly valued. Strong problem-solving abilities, attention to detail, and communication skills help you excel in a collaborative, client-focused environment. These skills help ensure effective system integration, smooth service delivery, and high customer satisfaction in managed services or IT support teams.

Is ConnectWise a good company to work for?

ConnectWise is a technology company that offers roles in IT management, software development, and customer support. Employees often cite a collaborative environment and opportunities for skill development, though experiences can vary by position and location.

What kind of company is ConnectWise?

ConnectWise is a technology company that provides business management software and IT service management solutions for managed service providers and technology companies. Jobs at ConnectWise often involve technical skills, customer support, and familiarity with its software platforms. The company operates in a professional environment focused on IT services and software development.

How much does ConnectWise pay business analysts?

ConnectWise business analysts typically earn an average salary ranging from $60,000 to $85,000 annually, depending on experience, location, and certifications. Salaries may also vary based on the complexity of the role and the company's size.

What does a typical day look like for someone working in a ConnectWise Administrator role?

A typical day as a ConnectWise Administrator involves managing and optimizing the ConnectWise platform, supporting internal teams, and responding to technical issues or service requests. You'll regularly configure workflows, onboard new employees, maintain documentation, and ensure integrations with other business applications are functioning correctly. Collaboration is key, as you'll work closely with help desk staff, project managers, and sometimes clients to resolve issues and improve IT service processes. This dynamic role offers opportunities for continual learning and exposure to a wide range of IT systems.

What is a ConnectWise job?

A ConnectWise job typically refers to a role that involves working with ConnectWise, a business management and automation software used by IT service providers and managed service providers (MSPs). These roles can include positions such as system administrators, help desk technicians, ConnectWise consultants, and support specialists. Employees in these roles are responsible for configuring, managing, and troubleshooting ConnectWise products like ConnectWise Manage, Automate, and Control. They may also provide training and support to end users, optimize workflows, and integrate ConnectWise with other business tools.

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Connectwise jobs near you
IT Service Desk Coordinator - Doral

IT Service Desk Coordinator - Doral

Business Computer Associates, Inc

Miami, FL

Other

Re-posted 17 days ago

Job description

Company Description

BCA provides IT Managed Services to small and medium sized businesses throughout South Florida. We offer fast, professional, local IT services. For customers without an IT staff, we are their full time IT department. For customers with in-house IT, we provide the IT staff with expert services for new projects and day-to-day maintenance and support. Typical customer environments consist of 5 - 100 users and are primarily Microsoft Windows based networks.

Job Description

BCA is seeking a Service Desk Coordinator who is responsible for attaining maximum utilization of internal and field technical resources through daily dispatch of service requests.

Essential Duties and Responsibilities:

  • Act as the single point of contact to the client for all types of service requests
  • Coordination of all IT support groups to ensure maximum utilization of billable resources
  • Pre-process service requests as they arrive through email, manual entry, or direct customer input
  • Schedule internal and field technical resources on the Connectwise dispatch portal
  • Monitor resource schedules to ensure prompt time entry on service requests
  • Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Additional Duties and Responsibilities: 

  • Improve customer service, perception, and satisfaction
  • Fast turnaround of client requests
  • Ability to work in a team and communicate effectively
  • Improve usage and increase productivity of IT support resources
  • Escalate service requests that cannot be scheduled within agreed service levels
  • Report the utilization of IT Support resources and successful completion of service requests to Management
  • Responsible for entering time in ConnectWise as it occurs
  • Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
  • Enter all work as service tickets into ConnectWise
  • Create client proposals
  • Purchase and receive hardware and software

Knowledge and Skills Required:

  • Basic computer and operating system knowledge
  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
  • Ability to multi-task and adapt to changes quickly
  • Technical awareness: ability to match resources to technical issues appropriately
  • Service awareness of all organization's key IT services for which support is being provided
  • Understanding of support tools, techniques, and how technology is used to provide IT services
  • Typing skills to ensure quick and accurate entry of service request details
  • Self-motivated with the ability to work in a fast moving environment

Apply