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Concierge Supervisor Jobs (NOW HIRING)

Stratton Amenities

Lead Concierge

Charleston, SC · On-site

$21/hr

The Lead Concierge/Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the property manager and the concierge team, and ...

Stratton Amenities

Lead Concierge

Philadelphia, PA · On-site

$18/hr

The Lead Concierge/Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the property manager and the concierge team, and ...

FASHIONPHILE

Supervisor, Client Concierge

Lehi, UT

The Concierge Supervisor collaborates with cross-functional teams, monitors performance metrics, and champions department goals, while cultivating a culture of excellence and driving continuous ...

Fashionphile

Supervisor, Client Concierge

Lehi, UT

The Concierge Supervisor collaborates with cross-functional teams, monitors performance metrics, and champions department goals, while cultivating a culture of excellence and driving continuous ...

Peabody Hotels & Resorts

Concierge

Memphis, TN · On-site

$15 - $19.50/hr

Front Office Manager, Assistant Front Office Manager, Concierge Supervisor SUPERVISES: N/A. WORK ENVIRONMENT: Concierge Desk, hotel public areas, Concierge Lounge and service areas. Job involves ...

Peabody Hotels & Resorts

Concierge

Memphis, TN · On-site

$15 - $19.50/hr

Front Office Manager, Assistant Front Office Manager, Concierge Supervisor SUPERVISES: N/A. WORK ENVIRONMENT: Concierge Desk, hotel public areas, Concierge Lounge and service areas. Job involves ...

Stratton Amenities

Lead Concierge

Los Angeles, CA · On-site

$20/hr

The Lead Concierge/Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the property manager and the concierge team, and ...

FASHIONPHILE

Supervisor, Client Concierge

Lehi, UT · On-site

The Concierge Supervisor collaborates with cross-functional teams, monitors performance metrics, and champions department goals, while cultivating a culture of excellence and driving continuous ...

Stratton Amenities

Lead Concierge

East White Plains, NY · On-site

$21 - $22/hr

Lead Concierge / Supervisor Company Overview Stratton Amenities is a premier provider of luxury, hotel-style front desk concierge services for high-end apartment and condominium communities. We are ...

Stratton Amenities

Lead Concierge

Aledo, TX · On-site

$17 - $18/hr

Lead Concierge / Supervisor Company Overview Stratton Amenities is a premier provider of luxury, hotel-style front desk concierge services for high-end apartment and condominium communities. We are ...

Stratton Amenities

Lead Concierge

Flower Mound, TX · On-site

$18/hr

Lead Concierge / Supervisor Company Overview Stratton Amenities is a premier provider of luxury, hotel-style front desk concierge services for high-end apartment and condominium communities. We are ...

NRG

New Customer Concierge Professional

Lindon, UT · On-site

$14 - $18/hr

New Customer Concierge Supervisor, Concierge AM/Manager, Workforce Management, Recruiting, and various Supervisors across the organization. Minimum qualifications: * Must be at least 18 years old

Peabody Hotels & Resorts

Pembroke Concierge

Memphis, TN

$15 - $19.50/hr

Front Office Manager, Assistant Front Office Manager, Concierge Supervisor SUPERVISES: N/A. WORK ENVIRONMENT: Concierge Desk, hotel public areas, Concierge Lounge and service areas. Job involves ...

Greeley Village LLC

Concierge

Greeley, CO · On-site

$15 - $19.25/hr

Concierge SUPERVISOR: Business Office Manager EMPLOYMENT STATUS: Non-exempt Status SUMMARY: Under the Executive Director's supervision, assists with various community needs and community relations.

NRG

New Customer Concierge Professional

Lindon, UT · On-site

$14 - $18/hr

New Customer Concierge Supervisor, Concierge AM/Manager, Workforce Management, Recruiting, and various Supervisors across the organization. Minimum qualifications: * Must be at least 18 years old

Peabody Hotels & Resorts

Pembroke Concierge

Memphis, TN · On-site

$15 - $19.50/hr

Front Office Manager, Assistant Front Office Manager, Concierge Supervisor SUPERVISES: N/A. WORK ENVIRONMENT: Concierge Desk, hotel public areas, Concierge Lounge and service areas. Job involves ...

NRG

New Customer Concierge Professional

Lindon, UT · On-site

$14 - $18/hr

New Customer Concierge Supervisor, Concierge AM/Manager, Workforce Management, Recruiting, and various Supervisors across the organization. Minimum qualifications: * Must be at least 18 years old

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Concierge Supervisor information

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$14

$23

$37

How much do concierge supervisor jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for concierge supervisor in the United States is $23.44, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $24.52 per hour, depending on experience, location, and employer.

What qualifications do I need to be a concierge supervisor?

To become a concierge supervisor, candidates typically need previous experience in customer service or hospitality, strong communication and organizational skills, and a good understanding of the local area and services. A high school diploma or equivalent is usually required, and some employers may prefer or require additional certifications in hospitality or management. Leadership abilities and proficiency with reservation or management software are also beneficial.

What are the main challenges a concierge supervisor faces when managing a team in a busy hotel environment?

A Concierge Supervisor often encounters challenges such as coordinating schedules to ensure adequate coverage during peak hours, maintaining high service standards under pressure, and effectively resolving guest concerns or escalations. Additionally, balancing administrative duties with hands-on team support can be demanding, especially during high-occupancy periods. Successful supervisors excel at communication, delegation, and fostering a positive team culture to deliver exceptional guest experiences.

What are the key skills and qualifications needed to thrive as a concierge supervisor, and why are they important?

To thrive as a Concierge Supervisor, you need strong hospitality experience, leadership skills, and a solid understanding of customer service principles, often supported by a background in hotel or guest services management. Familiarity with property management systems (PMS), booking software, and sometimes certifications in hospitality management are typical requirements. Exceptional communication, problem-solving, and team coordination abilities set top candidates apart in this role. These skills and qualities are crucial for ensuring seamless guest experiences, efficient team performance, and maintaining high service standards.

Is a concierge supervisor an entry level job?

A concierge supervisor is typically not an entry-level position; it usually requires prior experience in customer service or hospitality, along with supervisory skills. Candidates often need several years of relevant work experience and sometimes relevant certifications to qualify for this role.

What is the difference between Concierge Supervisor vs Front Desk Supervisor?

Concierge SupervisorFront Desk Supervisor
Focuses on guest services, personalized assistance, and concierge tasksOversees front desk operations, check-in/out processes, and administrative duties
Requires customer service skills, hospitality knowledge, and sometimes certifications in guest servicesRequires customer service skills, administrative experience, and hospitality industry familiarity
Works primarily in hotels, resorts, or luxury establishmentsWorks in hotels, office buildings, or similar environments

Both roles involve guest or customer interaction and require strong customer service skills. The Concierge Supervisor emphasizes personalized guest services and concierge duties, while the Front Desk Supervisor manages front desk operations and administrative tasks. Understanding these differences helps in choosing the right career path or job search focus within the hospitality industry.

What is a concierge supervisor?

A Concierge Supervisor is a hospitality professional responsible for overseeing the daily operations of the concierge team in a hotel or residential building. They ensure that guests receive exceptional service, assist with guest requests, and manage staff schedules and training. The Concierge Supervisor also handles guest complaints, coordinates with other departments, and maintains knowledge of local attractions and services to provide recommendations. Their primary goal is to ensure a seamless and enjoyable guest experience.
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Concierge Supervisor jobs near you
Infographic showing various Concierge Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $48,758 per year, or $23.4 per hour.

Lead Concierge

Stratton Amenities

Charleston, SC • On-site

$21/hr

Part-time

Re-posted 5 days ago

Stratton Amenities rating

3.2

Company rating: 3.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description


Stratton Amenities, a premier provider of luxury front desk concierge services for high-end apartments and condominiums, is seeking a dynamic Lead Concierge to join our team. We are dedicated to creating an unparalleled hospitality experience for our associates, residents, and clients.
The Lead Concierge/Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the property manager and the concierge team, and ensuring the delivery of exceptional service to our residents, guests, and prospects. The ideal candidate will have a passion for hospitality and a commitment to creating memorable experiences.
Key Responsibilities:
  • Act as the face of the property, leading by example
  • Facilitate communication between the property manager and the concierge team
  • Exceed expectations by providing anticipatory service and smooth accommodation
  • Address resident concerns and complaints promptly and professionally
  • Conduct weekly meetings with the property manager to identify areas for improvement
  • Manage team schedules and oversee weekly payroll
  • Hold monthly staff meetings and conduct one-on-one meetings with each associate to set performance goals
  • Implement and enforce accountability measures, disciplinary action, and performance coaching
  • Develop and implement new SOPs to continually improve concierge operations
  • Foster a positive work culture and environment
  • Enforce uniform and grooming standards
  • Participate in monthly regional director calls

Position Requirements:
  • A passion for delivering exceptional service and hospitality
  • Excellent verbal and written communication skills
  • Strong problem-solving and leadership abilities
  • Outstanding relationship-building skills
  • Ability to maintain confidentiality
  • A sense of pride and ownership in the position and property
  • Ability to respond quickly and genuinely to residents' and guests' requests
  • At least five years of hospitality experience
  • Exceptional interpersonal skills and guest service abilities
  • Organized, proactive, productive, and self-motivated with a positive attitude
  • Ability to maintain a neat and professional appearance
  • Ability to think clearly and make concise decisions under pressure

Secondary Responsibilities:
  • Build rapport and relationships with residents
  • Maintain professional telephone etiquette and message delivery
  • Log resident packages accurately, ensure timely delivery, and conduct package inventory audits
  • Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
  • Assist in scheduling and completing amenities' requests
  • Escort individuals as necessary
  • Walk the premises to ensure the highest standards are being met
  • Perform all other duties as assigned by the property manager or per property SOP's
  • Flexibility to work nights, weekends, and holidays

Experience Requirements:
  • Leadership and supervisory skills and experience
  • Training and development experience
  • Exceptionally enthusiastic and positive individual
  • 2 years' experience in Hospitality, Multifamily or Upscale Hotel
  • 2 years' experience in a busy luxury retail environment
  • Must have experience delivering exceptional service

Stratton Amenities is an equal opportunity employer. We believe in the power of diversity and inclusion in creating connections and fostering a culture of service.

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