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Lead Concierge Jobs (NOW HIRING)

Stratton Amenities

Lead Concierge

Houston, TX

$17 - $18/hr

Lead Concierge/Front Desk Supervisor Location: Houston, TX Company: Stratton Amenities Position Type: Full-Time Position Summary Stratton Amenities is seeking a polished, service-oriented Lead ...

Historic Roswell Place

Lead Concierge

Roswell, GA

$14.25 - $18.50/hr

Lead Concierge Perks, Programs, and Benefits: * Flexible Scheduling In most cases, we can work our schedules to fit your schedule! (FT/PT) * Same-Day pay options available (FT/PT) * Competitive ...

New

Pegasus Senior Living

Lead Concierge

Roswell, GA · On-site

$14.25 - $18.50/hr

Lead Concierge Perks, Programs, and Benefits: * Flexible Scheduling - In most cases, we can work our schedules to fit your schedule! (FT/PT) * Same-Day pay options available (FT/PT) * Competitive ...

Planned Companies

Lead Concierge

Englewood Cliffs, NJ · On-site

$20/hr

Planned Companies - Lead Concierge - Schedule: Tuesday - Saturday 9:00am - 5:00pm (shift changes to 7:00am - 3:00pm after training) Location: Englewood Cliffs, NJ Pay Rate: $20.00/hour **You must ...

Radkin LLC

Lead Concierge

Palm Beach, FL · On-site

$17 - $20/hr

The Lead Concierge is responsible for delivering an elevated, hospitality-driven experience for all residents, guests, and vendors while supporting daily front-of-house operations. This role serves ...

Aegis Living

Lead Concierge

Seattle, WA

$25.50/hr

Overview Lead Concierge Hiring Now! Are you interested in a career with a consistent schedule where you interact and help others? Aegis Living Laurelhurst is looking for a Lead Concierge to provide ...

Aegis Living

Lead Concierge

Seattle, WA · On-site

$25.50/hr

Overview Lead Concierge Hiring Now! Are you interested in a career with a consistent schedule where you interact and help others? Aegis Living Laurelhurst is looking for a Lead Concierge to provide ...

Aegis Living

Lead Concierge

Seattle, WA

$25.50/hr

Lead Concierge Hiring Now! Are you interested in a career with a consistent schedule where you interact and help others? Aegis Living Laurelhurst is looking for a Lead Concierge to provide ...

Heritage at Irene Woods

Lead Concierge

Woburn, MA · On-site

$22 - $26/hr

The Delaney at The Vale is recruiting for a hospitality focused Lead Concierge. This role is responsible for meeting and greeting residents, guests, prospective employees, suppliers, vendors, and ...

Adamas Concierge LLC

Lead Concierge

Jersey City, NJ

$19/hr

Properly communicating with lead concierge and Management. * Providing excellent customer service * Occasionally lifting packages between 10-25 lbs Requirements Requirements : * Excellent verbal and ...

LIVunLtd

Lead Concierge

Tampa, FL · On-site

$25/hr

POSITION OVERVIEW The Lead Concierge is a front-facing position that requires polish, poise and a passion for delivering amazing customer service. The Lead Concierge will engage with residents ...

LIVunLtd

Lead Concierge

Tampa, FL

AU$25/hr

POSITION OVERVIEW The Lead Concierge is a front-facing position that requires polish, poise and a passion for delivering amazing customer service. The Lead Concierge will engage with residents ...

Life Care Companies, LLC

Lead Concierge

Woburn, MA · On-site

$22 - $26/hr

The Delaney at The Vale is recruiting for a hospitality focused Lead Concierge. This role is responsible for meeting and greeting residents, guests, prospective employees, suppliers, vendors, and ...

The Delaney at The Vale

Lead Concierge

Woburn, MA · On-site

$22 - $26/hr

The Delaney at The Vale is recruiting for a hospitality focused Lead Concierge. This role is responsible for meeting and greeting residents, guests, prospective employees, suppliers, vendors, and ...

Life Care Services

Lead Concierge

Woburn, MA · On-site

$22 - $26/hr

The Delaney at The Vale is recruiting for a hospitality focused Lead Concierge. This role is responsible for meeting and greeting residents, guests, prospective employees, suppliers, vendors, and ...

The Arlington of Naples

Lead Concierge

Woburn, MA · On-site

$22 - $26/hr

The Delaney at The Vale is recruiting for a hospitality focused Lead Concierge. This role is responsible for meeting and greeting residents, guests, prospective employees, suppliers, vendors, and ...

The Delaney at The Vale

Lead Concierge

Woburn, MA

$22 - $26/hr

The Delaney at The Vale is recruiting for a hospitality focused Lead Concierge. This role is responsible for meeting and greeting residents, guests, prospective employees, suppliers, vendors, and ...

Stratton Amenities

Lead Concierge

East White Plains, NY · On-site

$21 - $22/hr

Lead Concierge / Supervisor Company Overview Stratton Amenities is a premier provider of luxury, hotel-style front desk concierge services for high-end apartment and condominium communities. We are ...

Stratton Amenities

Lead Concierge

Aledo, TX

$17 - $18/hr

Lead Concierge / Supervisor Company Overview Stratton Amenities is a premier provider of luxury, hotel-style front desk concierge services for high-end apartment and condominium communities. We are ...

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Lead Concierge information

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How much do lead concierge jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for lead concierge in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are Lead Concierges?

Lead Concierges are hospitality professionals responsible for overseeing concierge services in hotels, luxury residences, or high-end offices. They manage a team of concierges, coordinate guest services, and ensure guests have exceptional experiences. Their duties often include making reservations, arranging transportation, providing information about local attractions, and resolving guest issues. Lead Concierges also train staff, maintain service standards, and act as the primary point of contact for VIP guests.

What are the key skills and qualifications needed to thrive as a Lead Concierge, and why are they important?

To thrive as a Lead Concierge, you need strong customer service abilities, organizational skills, and experience in hospitality or a related field, often supported by a high school diploma or relevant certification. Familiarity with property management software, reservation systems, and communication tools is typically required. Exceptional interpersonal skills, discretion, and problem-solving abilities help you stand out in this role. These skills ensure seamless guest experiences, efficient service coordination, and the ability to handle unique client needs in a high-demand environment.

How does a Lead Concierge typically collaborate with hotel departments to enhance guest experiences?

A Lead Concierge works closely with various hotel departments, such as housekeeping, front desk, and food and beverage, to ensure seamless service for guests. They coordinate special requests, organize transportation, and communicate guest preferences to relevant teams. This collaborative approach helps anticipate guest needs, resolve issues promptly, and deliver personalized experiences. Effective communication and teamwork are essential, as the Lead Concierge often acts as a liaison, ensuring all departments contribute to a memorable stay.

What is the difference between Lead Concierge vs Concierge?

AspectLead ConciergeConcierge
CredentialsHigh school diploma; experience in customer service; leadership skillsHigh school diploma or equivalent; customer service experience
Work EnvironmentSupervises staff; manages guest relations; coordinates servicesAssists guests; provides information; handles requests
Employer & IndustryHotels, resorts, luxury residencesHotels, hospitality industry
Search & ComparisonOften compared for leadership roles in guest servicesEntry to mid-level customer service role

The main difference between a Lead Concierge and a Concierge is that the Lead Concierge supervises staff, manages guest relations, and coordinates services, while the Concierge primarily assists guests and handles requests. The Lead Concierge typically has more experience and leadership responsibilities, making it a step above the standard Concierge role in the hospitality industry.

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Lead Concierge jobs near you
Lead Concierge

Lead Concierge

Stratton Amenities

Houston, TX

$17 - $18/hr

Full-time

Medical, Dental, Vision, PTO

Posted 4 days ago

Stratton Amenities rating

4.0

Company rating: 4.0 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Lead Concierge/Front Desk Supervisor
Location: Houston, TX
Company: Stratton Amenities
Position Type: Full-Time
Position Summary

Stratton Amenities is seeking a polished, service-oriented Lead Concierge to oversee daily front desk operations at a luxury residential community in Houston, Texas. This position serves as the primary on-site leader for the concierge team and is responsible for maintaining hospitality standards, supporting team performance, and ensuring an exceptional resident experience.

The Lead Concierge works closely with property management and Stratton Amenities leadership to uphold service expectations, coach team members, and ensure consistent execution of front desk responsibilities.

Essential Responsibilities
  • Deliver exceptional customer service to residents, guests, vendors, and property staff.
  • Serve as the primary point of contact for concierge operations during assigned shifts.
  • Lead by example in professionalism, appearance, communication, and hospitality.
  • Assist with onboarding and training new concierge associates.
  • Provide coaching and performance feedback to concierge team members.
  • Ensure all front desk procedures, policies, and service standards are followed.
  • Maintain accurate shift notes, incident reports, and daily activity logs.
  • Monitor resident requests and ensure timely follow-up and resolution.
  • Coordinate package management, visitor access, amenity reservations, and resident communications.
  • Conduct routine audits of front desk operations and report concerns to management.
  • Assist with schedule coverage and shift transitions as needed.
  • Communicate operational issues, resident concerns, and service opportunities to property management and Stratton leadership.
  • Maintain a clean, organized, and professional front desk environment.
Qualifications
  • Minimum 2 years of customer service, hospitality, concierge, hotel, residential, or front desk experience.
  • Previous leadership, supervisory, or lead experience preferred.
  • Strong verbal and written communication skills.
  • Professional appearance and demeanor.
  • Excellent problem-solving and conflict-resolution skills.
  • Ability to remain calm and professional in fast-paced situations.
  • Comfortable using computers, email, property management software, and Microsoft Office applications.
  • Reliable transportation and consistent attendance.
  • Ability to work evenings, weekends, and holidays as required.
Physical Requirements
  • Ability to sit, stand, and walk for extended periods.
  • Ability to occasionally lift up to 25 pounds.
  • Ability to respond quickly to resident and property needs throughout the community.
Preferred Background

Experience in any of the following environments is highly desirable:

  • Luxury apartment communities
  • High-rise residential buildings
  • Hotels and resorts
  • Private clubs
  • Corporate reception or executive support environments
  • Customer-facing hospitality roles
Compensation & Benefits
  • Competitive hourly compensation
  • Opportunities for advancement within Stratton Amenities
  • Ongoing training and development
  • Employee referral program
  • Medical, dental, and vision benefits (where applicable)
  • Paid time off and company holidays (where applicable)
Success Profile

The ideal Lead Concierge is a hospitality-focused professional who takes ownership of the resident experience, supports team accountability, communicates effectively with property management, and consistently demonstrates leadership through actions rather than title.