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Lead Concierge Jobs (NOW HIRING)

Stratton Amenities

Lead Concierge

Houston, TX · On-site

Lead Concierge/Front Desk Supervisor Location: Houston, TX Company: Stratton Amenities Position Type: Full-Time Position Summary Stratton Amenities is seeking a polished, service-oriented Lead ...

Radkin LLC

Lead Concierge

South Palm Beach, FL · On-site

$17 - $20/hr

The Lead Concierge is responsible for delivering an elevated, hospitality-driven experience for all residents, guests, and vendors while supporting daily front-of-house operations. This role serves ...

Aventura Mall Venture

Lead Concierge

Aventura, FL · On-site

$14.75 - $19.25/hr

The Lead Concierge will serve as the primary point of leadership at the Aventura Mall Concierge Desk , overseeing day-to-day operations and guiding the concierge team. This role ensures that all ...

MBK Senior Living

Lead Concierge

Woodinville, WA · On-site

$22 - $24.50/hr

Lead Concierge At MBK Senior Living, we're committed to putting people first - our residents and team members. Exceeding expectations and enriching lives drives our day-to-day. And it's all powered ...

Stratton Amenities

Assistant Lead Concierge

Dallas, TX · On-site

$16 - $18/hr

As the Assistant Lead Concierge, you will help guide a team of concierge ambassadors to ensure outstanding guest service experiences are being delivered to our residents, guests and prospects.

Stratton Amenities

Lead Concierge

Plano, TX · On-site

$18 - $19/hr

The Lead Concierge/Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the property manager and the concierge team, and ...

Planned Companies

Lead Concierge

Manhattan, NY · On-site

Planned Companies -Lead Concierge - Schedule: Sunday - Thursday 7:00am - 3:00pm Location: SoHo Manhattan, NY Pay: $21.00/hour Our company is in search of a friendly and professional Lead Concierge to ...

Arbor Terrace Fulton

Lead Concierge

Fulton, MD · On-site

$21/hr

Lead Concierge Full-Time | Front Desk Leadership Are you a hospitality-focused professional who loves creating a welcoming environment while keeping a team organized and running smoothly? Join The ...

VillageCare

Lead Concierge

Manhattan, NY

$25.01 - $28.14/hr

Lead Concierge Location: Hybrid (Must Reside in NY/NJ/CT) Work Schedule: Monday - Friday, 8:00am - 4:00pm Compensation: $25.01 - $28.14 Hourly Our Organization VillageCare is a community-based ...

Village Care

Lead Concierge

Manhattan, NY · On-site

$25.01 - $28.14/hr

Lead Concierge Location: Hybrid (Must Reside in NY/NJ/CT) Work Schedule: Monday - Friday, 8:00am - 4:00pm Compensation: $25.01 - $28.14 Hourly Our Organization VillageCare is a community-based ...

Stratton Amenities

Assistant Lead Concierge

Dallas, TX · On-site

$16 - $17/hr

As the Assistant Lead Concierge, you will help guide a team of concierge ambassadors to ensure outstanding guest service experiences are being delivered to our residents, guests and prospects.

Stratton Amenities

Lead Concierge

Needham, MA · On-site

$19/hr

The Lead Concierge/Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the property manager and the concierge team, and ...

Stratton Amenities

Lead Concierge

Nashville, TN · On-site

$18 - $19/hr

The Lead Concierge/Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the property manager and the concierge team, and ...

Stratton Amenities

Lead Concierge

Raleigh, NC · On-site

$20/hr

The Lead Concierge/Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the property manager and the concierge team, and ...

Stratton Amenities

Lead Concierge

Langhorne, PA · On-site

$19/hr

The Lead Concierge/Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the property manager and the concierge team, and ...

Stratton Amenities

Lead Concierge

Aledo, TX · On-site

$17 - $18/hr

Lead Concierge / Supervisor Company Overview Stratton Amenities is a premier provider of luxury, hotel-style front desk concierge services for high-end apartment and condominium communities. We are ...

Stratton Amenities

Lead Concierge

Plano, TX

$18 - $19/hr

The Lead Concierge/Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the property manager and the concierge team, and ...

Stratton Amenities

Lead Concierge

Nashville, TN · On-site

$18 - $19/hr

The Lead Concierge/Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the property manager and the concierge team, and ...

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Lead Concierge information

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$25

How much do lead concierge jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for lead concierge in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is a lead concierge?

Lead Concierges are hospitality professionals responsible for overseeing concierge services in hotels, luxury residences, or high-end offices. They manage a team of concierges, coordinate guest services, and ensure guests have exceptional experiences. Their duties often include making reservations, arranging transportation, providing information about local attractions, and resolving guest issues. Lead Concierges also train staff, maintain service standards, and act as the primary point of contact for VIP guests.

How does a lead concierge typically collaborate with hotel departments to enhance guest experiences?

A Lead Concierge works closely with various hotel departments, such as housekeeping, front desk, and food and beverage, to ensure seamless service for guests. They coordinate special requests, organize transportation, and communicate guest preferences to relevant teams. This collaborative approach helps anticipate guest needs, resolve issues promptly, and deliver personalized experiences. Effective communication and teamwork are essential, as the Lead Concierge often acts as a liaison, ensuring all departments contribute to a memorable stay.

What are the key skills and qualifications needed to thrive as a lead concierge, and why are they important?

To thrive as a Lead Concierge, you need strong customer service abilities, organizational skills, and experience in hospitality or a related field, often supported by a high school diploma or relevant certification. Familiarity with property management software, reservation systems, and communication tools is typically required. Exceptional interpersonal skills, discretion, and problem-solving abilities help you stand out in this role. These skills ensure seamless guest experiences, efficient service coordination, and the ability to handle unique client needs in a high-demand environment.

What is the difference between Lead Concierge vs Concierge?

AspectLead ConciergeConcierge
CredentialsHigh school diploma; experience in customer service; leadership skillsHigh school diploma or equivalent; customer service experience
Work EnvironmentSupervises staff; manages guest relations; coordinates servicesAssists guests; provides information; handles requests
Employer & IndustryHotels, resorts, luxury residencesHotels, hospitality industry
Search & ComparisonOften compared for leadership roles in guest servicesEntry to mid-level customer service role

The main difference between a Lead Concierge and a Concierge is that the Lead Concierge supervises staff, manages guest relations, and coordinates services, while the Concierge primarily assists guests and handles requests. The Lead Concierge typically has more experience and leadership responsibilities, making it a step above the standard Concierge role in the hospitality industry.

More about Lead Concierge jobs

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What states have the most Lead Concierge jobs?

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What job categories do people searching Lead Concierge jobs look for?

The top searched job categories for Lead Concierge jobs are:

Lead Concierge jobs near you
Infographic showing various Lead Concierge job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 9% Part Time, and 2% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $37,689 per year, or $18.1 per hour.

Lead Concierge

Houston, TX • On-site

Stratton Amenities
Traveler Accommodation • 201 - 500 employees

3.2

Company rating: 3.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Respectful managers

Learn more about Stratton Amenitiesexternal

Part-time

Medical, Dental, Vision, PTO

Re-posted 29 days ago

Job description


Lead Concierge/Front Desk Supervisor
Location: Houston, TX
Company: Stratton Amenities
Position Type: Full-Time
Position Summary
Stratton Amenities is seeking a polished, service-oriented Lead Concierge to oversee daily front desk operations at a luxury residential community in Houston, Texas. This position serves as the primary on-site leader for the concierge team and is responsible for maintaining hospitality standards, supporting team performance, and ensuring an exceptional resident experience.
The Lead Concierge works closely with property management and Stratton Amenities leadership to uphold service expectations, coach team members, and ensure consistent execution of front desk responsibilities.
Essential Responsibilities
  • Deliver exceptional customer service to residents, guests, vendors, and property staff.
  • Serve as the primary point of contact for concierge operations during assigned shifts.
  • Lead by example in professionalism, appearance, communication, and hospitality.
  • Assist with onboarding and training new concierge associates.
  • Provide coaching and performance feedback to concierge team members.
  • Ensure all front desk procedures, policies, and service standards are followed.
  • Maintain accurate shift notes, incident reports, and daily activity logs.
  • Monitor resident requests and ensure timely follow-up and resolution.
  • Coordinate package management, visitor access, amenity reservations, and resident communications.
  • Conduct routine audits of front desk operations and report concerns to management.
  • Assist with schedule coverage and shift transitions as needed.
  • Communicate operational issues, resident concerns, and service opportunities to property management and Stratton leadership.
  • Maintain a clean, organized, and professional front desk environment.
Qualifications
  • Minimum 2 years of customer service, hospitality, concierge, hotel, residential, or front desk experience.
  • Previous leadership, supervisory, or lead experience preferred.
  • Strong verbal and written communication skills.
  • Professional appearance and demeanor.
  • Excellent problem-solving and conflict-resolution skills.
  • Ability to remain calm and professional in fast-paced situations.
  • Comfortable using computers, email, property management software, and Microsoft Office applications.
  • Reliable transportation and consistent attendance.
  • Ability to work evenings, weekends, and holidays as required.
Physical Requirements
  • Ability to sit, stand, and walk for extended periods.
  • Ability to occasionally lift up to 25 pounds.
  • Ability to respond quickly to resident and property needs throughout the community.
Preferred Background
Experience in any of the following environments is highly desirable:
  • Luxury apartment communities
  • High-rise residential buildings
  • Hotels and resorts
  • Private clubs
  • Corporate reception or executive support environments
  • Customer-facing hospitality roles
Compensation & Benefits
  • Competitive hourly compensation
  • Opportunities for advancement within Stratton Amenities
  • Ongoing training and development
  • Employee referral program
  • Medical, dental, and vision benefits (where applicable)
  • Paid time off and company holidays (where applicable)
Success Profile
The ideal Lead Concierge is a hospitality-focused professional who takes ownership of the resident experience, supports team accountability, communicates effectively with property management, and consistently demonstrates leadership through actions rather than title.

What Stratton Amenities employees say

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