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Lead Concierge Jobs (NOW HIRING)

Stratton Amenities

Lead Concierge

Los Angeles, CA

$19 - $20/hr

The Lead Concierge/Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the property manager and the concierge team, and ...

Stratton Amenities

Lead Concierge

Langhorne, PA

$18 - $19/hr

The Lead Concierge/Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the property manager and the concierge team, and ...

Life Care Services

Lead Concierge

Woburn, MA

$22 - $26/hr

The Delaney at The Vale is recruiting for a hospitality focused Lead Concierge. This role is responsible for meeting and greeting residents, guests, prospective employees, suppliers, vendors, and ...

Asbury Village

Lead Concierge

Woburn, MA

$22 - $26/hr

The Delaney at The Vale is recruiting for a hospitality focused Lead Concierge. This role is responsible for meeting and greeting residents, guests, prospective employees, suppliers, vendors, and ...

Planned Companies

Lead Concierge

Paramus, NJ · On-site

$20/hr

Description Position at Planned Companies Planned Companies -Lead Concierge - Schedule: Monday - Friday 9am to 5pm Location: Paramus, NJ Pay Rate: $20.00 Our company is in search of a friendly and ...

Planned Companies

Lead Concierge

Paramus, NJ

Planned Companies -Lead Concierge - Schedule: Monday - Friday 9am to 5pm Location: Paramus, NJ Pay Rate: $20.00 Our company is in search of a friendly and professional Lead Concierge to manage all ...

Planned Companies

Lead Concierge

Paramus, NJ

$20/hr

Planned Companies -Lead Concierge - Schedule: Monday - Friday 9am to 5pm Location: Paramus, NJ Pay Rate: $20.00 Our company is in search of a friendly and professional Lead Concierge to manage all ...

Alila Napa Valley

Lead Concierge

Napa, CA · On-site

$24 - $31.20/hr

As the Lead Concierge, you will serve as a key ambassador of Alila Napa Valley, leveraging your deep knowledge of the region, strong vendor relationships, and leadership skills to create ...

Hyatt Hotels Corporation

Lead Concierge

Napa, CA · On-site

$24 - $31.20/hr

As the Lead Concierge, you will serve as a key ambassador of Alila Napa Valley, leveraging your deep knowledge of the region, strong vendor relationships, and leadership skills to create ...

LIVunLtd

Lead Concierge Manager

Tampa, FL · On-site

$60K/yr

The Lead Concierge is a front-facing position that requires polish, poise and a passion for delivering amazing customer service. The Lead Concierge will engage with residents, instill a positive and ...

JLL

Lead Concierge

San Diego, CA

Lead Concierge JLL What this job involves: As Lead Concierge at our prestigious San Diego client site, you'll be the cornerstone of exceptional guest experiences while leading a dedicated team of ...

LIVunLtd

Lead Concierge Manager

Tampa, FL · On-site

$70K/yr

The Lead Concierge is a front-facing position that requires polish, poise and a passion for delivering amazing customer service. The Lead Concierge will engage with residents, instill a positive and ...

LIVunLtd

Lead Concierge Manager

Tampa, FL

$60K/yr

The Lead Concierge is a front-facing position that requires polish, poise and a passion for delivering amazing customer service. The Lead Concierge will engage with residents, instill a positive and ...

Montereau

Lead Concierge

Tulsa, OK · On-site

$13.25 - $17.25/hr

... lead will step in and cover the vacant shift. • Cover both IL & HC concierge lunch and breaks M-F. Security will assist in weekend coverage for lunch and breaks when the lead is not working. • ...

LIVunLtd

Lead Concierge Manager

Tampa, FL

$70K/yr

The Lead Concierge is a front-facing position that requires polish, poise and a passion for delivering amazing customer service. The Lead Concierge will engage with residents, instill a positive and ...

LIVunLtd

LIV- Lead Concierge

New York, NY · On-site

$17 - $19/hr

As a Lead Concierge you will work at one of LIVunLtd's luxury residential or commercial buildings to oversee the concierge services the residents or tenants receive. The Lead Concierge will oversee ...

Monarch Communities

Lead Concierge

Princeton, NJ

The Concierge Lead shares helpful community information, supports sales and marketing efforts by responding to inquiries, answers incoming calls, and provides clerical support across departments to ...

Adams Building Services

Lead Concierge

Jersey City, NJ · On-site

$19/hr

Properly communicating with lead concierge and Management. * Providing excellent customer service * Occasionally lifting packages between 10-25 lbs Requirements Requirements : * Excellent verbal and ...

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Lead Concierge information

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$11

$18

$25

How much do lead concierge jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for lead concierge in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are Lead Concierges?

Lead Concierges are hospitality professionals responsible for overseeing concierge services in hotels, luxury residences, or high-end offices. They manage a team of concierges, coordinate guest services, and ensure guests have exceptional experiences. Their duties often include making reservations, arranging transportation, providing information about local attractions, and resolving guest issues. Lead Concierges also train staff, maintain service standards, and act as the primary point of contact for VIP guests.

What are the key skills and qualifications needed to thrive as a Lead Concierge, and why are they important?

To thrive as a Lead Concierge, you need strong customer service abilities, organizational skills, and experience in hospitality or a related field, often supported by a high school diploma or relevant certification. Familiarity with property management software, reservation systems, and communication tools is typically required. Exceptional interpersonal skills, discretion, and problem-solving abilities help you stand out in this role. These skills ensure seamless guest experiences, efficient service coordination, and the ability to handle unique client needs in a high-demand environment.

How does a Lead Concierge typically collaborate with hotel departments to enhance guest experiences?

A Lead Concierge works closely with various hotel departments, such as housekeeping, front desk, and food and beverage, to ensure seamless service for guests. They coordinate special requests, organize transportation, and communicate guest preferences to relevant teams. This collaborative approach helps anticipate guest needs, resolve issues promptly, and deliver personalized experiences. Effective communication and teamwork are essential, as the Lead Concierge often acts as a liaison, ensuring all departments contribute to a memorable stay.

What is the difference between Lead Concierge vs Concierge?

AspectLead ConciergeConcierge
CredentialsHigh school diploma; experience in customer service; leadership skillsHigh school diploma or equivalent; customer service experience
Work EnvironmentSupervises staff; manages guest relations; coordinates servicesAssists guests; provides information; handles requests
Employer & IndustryHotels, resorts, luxury residencesHotels, hospitality industry
Search & ComparisonOften compared for leadership roles in guest servicesEntry to mid-level customer service role

The main difference between a Lead Concierge and a Concierge is that the Lead Concierge supervises staff, manages guest relations, and coordinates services, while the Concierge primarily assists guests and handles requests. The Lead Concierge typically has more experience and leadership responsibilities, making it a step above the standard Concierge role in the hospitality industry.

More about Lead Concierge jobs
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What states have the most Lead Concierge jobs? States with the most job openings for Lead Concierge jobs include:
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Lead Concierge jobs near you
Lead Concierge

Lead Concierge

Stratton Amenities

Los Angeles, CA

$19 - $20/hr

Full-time

Medical, Dental, Vision, PTO

Posted 13 days ago

Stratton Amenities rating

4.0

Company rating: 4.0 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Stratton Amenities, a premier provider of luxury front desk concierge services for high-end apartments and condominiums, is seeking a dynamic Lead Concierge to join our team. We are dedicated to creating an unparalleled hospitality experience for our associates, residents, and clients.

The Lead Concierge/Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the property manager and the concierge team, and ensuring the delivery of exceptional service to our residents, guests, and prospects. The ideal candidate will have a passion for hospitality and a commitment to creating memorable experiences.

Key Responsibilities:

  • Act as the face of the property, leading by example
  • Facilitate communication between the property manager and the concierge team
  • Exceed expectations by providing anticipatory service and smooth accommodation
  • Address resident concerns and complaints promptly and professionally
  • Conduct weekly meetings with the property manager to identify areas for improvement
  • Manage team schedules and oversee weekly payroll
  • Hold monthly staff meetings and conduct one-on-one meetings with each associate to set performance goals
  • Implement and enforce accountability measures, disciplinary action, and performance coaching
  • Develop and implement new SOPs to continually improve concierge operations
  • Foster a positive work culture and environment
  • Enforce uniform and grooming standards
  • Participate in monthly regional director calls

Position Requirements:

  • A passion for delivering exceptional service and hospitality
  • Excellent verbal and written communication skills
  • Strong problem-solving and leadership abilities
  • Outstanding relationship-building skills
  • Ability to maintain confidentiality
  • A sense of pride and ownership in the position and property
  • Ability to respond quickly and genuinely to residents’ and guests’ requests
  • At least five years of hospitality experience
  • Exceptional interpersonal skills and guest service abilities
  • Organized, proactive, productive, and self-motivated with a positive attitude
  • Ability to maintain a neat and professional appearance
  • Ability to think clearly and make concise decisions under pressure

Secondary Responsibilities:

  • Build rapport and relationships with residents
  • Maintain professional telephone etiquette and message delivery
  • Log resident packages accurately, ensure timely delivery, and conduct package inventory audits
  • Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
  • Assist in scheduling and completing amenities’ requests
  • Escort individuals as necessary
  • Walk the premises to ensure the highest standards are being met
  • Perform all other duties as assigned by the property manager or per property SOP’s
  • Flexibility to work nights, weekends, and holidays

Experience Requirements:

  • Leadership and supervisory skills and experience
  • Training and development experience
  • Exceptionally enthusiastic and positive individual
  • 2 years’ experience in Hospitality, Multifamily or Upscale Hotel
  • 2 years’ experience in a busy luxury retail environment
  • Must have experience delivering exceptional service

Pay range: $19–$20 per hour
Benefits include health, dental, and vision insurance, paid sick leave, and paid time off.

Stratton Amenities is an equal opportunity employer. We believe in the power of diversity and inclusion in creating connections and fostering a culture of service.