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Lead Concierge Jobs in Virginia (NOW HIRING)

The St. James

Concierge Shift Lead (4716)

Springfield, VA · On-site

$16.25 - $21/hr

Concierge Shift Lead Location: The St. James - Springfield, VA About The St. James: The St. James is a premier sports, wellness, and entertainment brand, empowering people of all ages to reach their ...

The St. James

Concierge Shift Lead (4716)

Springfield, VA · On-site

$16.25 - $21/hr

Concierge Shift Lead Location: The St. James - Springfield, VA About The St. James: The St. James is a premier sports, wellness, and entertainment brand, empowering people of all ages to reach their ...

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All JobsLead Concierge JobsLead Concierge Jobs in Virginia

Lead Concierge information

See Virginia salary details

$10

$17

$25

How much do lead concierge jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for lead concierge in Virginia is $17.96, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $19.09 per hour, depending on experience, location, and employer.

What is a lead concierge?

Lead Concierges are hospitality professionals responsible for overseeing concierge services in hotels, luxury residences, or high-end offices. They manage a team of concierges, coordinate guest services, and ensure guests have exceptional experiences. Their duties often include making reservations, arranging transportation, providing information about local attractions, and resolving guest issues. Lead Concierges also train staff, maintain service standards, and act as the primary point of contact for VIP guests.

How does a lead concierge typically collaborate with hotel departments to enhance guest experiences?

A Lead Concierge works closely with various hotel departments, such as housekeeping, front desk, and food and beverage, to ensure seamless service for guests. They coordinate special requests, organize transportation, and communicate guest preferences to relevant teams. This collaborative approach helps anticipate guest needs, resolve issues promptly, and deliver personalized experiences. Effective communication and teamwork are essential, as the Lead Concierge often acts as a liaison, ensuring all departments contribute to a memorable stay.

What are the key skills and qualifications needed to thrive as a lead concierge, and why are they important?

To thrive as a Lead Concierge, you need strong customer service abilities, organizational skills, and experience in hospitality or a related field, often supported by a high school diploma or relevant certification. Familiarity with property management software, reservation systems, and communication tools is typically required. Exceptional interpersonal skills, discretion, and problem-solving abilities help you stand out in this role. These skills ensure seamless guest experiences, efficient service coordination, and the ability to handle unique client needs in a high-demand environment.

What is the difference between Lead Concierge vs Concierge?

AspectLead ConciergeConcierge
CredentialsHigh school diploma; experience in customer service; leadership skillsHigh school diploma or equivalent; customer service experience
Work EnvironmentSupervises staff; manages guest relations; coordinates servicesAssists guests; provides information; handles requests
Employer & IndustryHotels, resorts, luxury residencesHotels, hospitality industry
Search & ComparisonOften compared for leadership roles in guest servicesEntry to mid-level customer service role

The main difference between a Lead Concierge and a Concierge is that the Lead Concierge supervises staff, manages guest relations, and coordinates services, while the Concierge primarily assists guests and handles requests. The Lead Concierge typically has more experience and leadership responsibilities, making it a step above the standard Concierge role in the hospitality industry.

What are popular job titles related to Lead Concierge jobs in Virginia?

For Lead Concierge jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Lead Concierge jobs in Virginia look for?

The top searched job categories for Lead Concierge jobs in Virginia are:

What cities in Virginia are hiring for Lead Concierge jobs?

Cities in Virginia with the most Lead Concierge job openings:

Lead Concierge jobs near you
Infographic showing various Lead Concierge job openings in Virginia as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $37,365 per year, or $18 per hour.

Lead Concierge | The Waycroft

B.F. Saul Company

Arlington, VA • On-site

$20 - $24/hr

Full-time

Medical, Life, Retirement, PTO

Posted 8 days ago

Job description

Company Overview:
Since 1931, The B. F. Saul Company has been engaged in the acquisition, renovation, construction, and management of residential property in the Washington Metropolitan area. The Residential division is currently comprised of four luxury properties: The Waycroft (Arlington, VA), Park Van Ness (Washington, DC), The Kennedy-Warren (Washington, DC), Lyon Place (Arlington, VA), The Milton at Twinbrook Quarter (Rockville, MD) and Hampden House (Bethesda, MD). Our Residential division prides itself on providing a high level of customer service to our residents to ensure complete resident satisfaction.

Join The Waycroft team as a Lead Concierge!
 
Do you have a passion for customer service and networking? Are you friendly with a positive attitude and strong organizational skills?
 
If so, we have an amazing opportunity for you to utilize those skills and more while offering opportunities for growth as a Lead Concierge with B.F. Saul Company & Affiliates at The Waycroft.
 
Under the direction of the General Manager, the Lead Concierge will be responsible for providing superior customer service at the front desk for all residents, visitors and vendors. Additionally, the Lead Concierge will be responsible for overseeing the concierge team.  This shift is Monday-Friday, 7:00 am - 3:00 pm, there may be some weekend and night shifts.  
 
ABOUT THE OPPORTUNITY
 
As a Lead Concierge you are responsible for ensuring our residents' needs are met and they feel welcomed and safe when they walk into their home. Responsibilities of this position include:
       Having a gracious approach to all activities.
       Always presenting a professional image.
       Greeting and responding to resident requests and inquires.
       Addressing residents' concerns in accordance with the company's customer service standards.
       Ensuring that only authorized individuals enter the building.
       Managing multiple phone lines and directing them to the appropriate destination.
       Assisting with resident packages and mail.
       Creating monthly Concierge schedule.
       Finding shift coverage when Concierges call out.
 
WHAT YOU BRING
 
As a Lead Concierge you will need the following:
       Highschool diploma or GED.
       Related experience as a concierge or a strong customer service background.
       Ability to work under pressure.
       Strong organizational skills, attention to detail, and excellent follow-through skills.
       Strong written, verbal, and computer skills. 
       Knowledge of Yardi is a plus.
       Flexible attitude and adapt quickly to various situations.
       A positive attitude and a willingness to help others.
       Flexibility to work evening and weekend shifts.
       Work independently.
 
PHYSICAL REQUIREMENTS
 
As a Concierge you must be able to lift 25 lbs. or more, regularly required to talk and hear, able to stand for prolonged periods of time or walk long distances, and occasionally be able to sit, climb stairs, stoop down, and bend down.
 
CORE COMPANY COMPETENCIES
 
Excellence: Demonstrates a commitment to continuous improvement, innovation, and achieving the highest possible standards for performance.
Ethics: Demonstrates a commitment to integrity, peer respect, and fairness. Continuously demonstrates a strong work ethic by exhibiting an indisputable drive to get the job done.
Results: Consistently going above and beyond to deliver exceptional results and value for the team and the organization.
 
CORE JOB COMPETENCIES
 
The key areas that are critical to success in this position are:
 
Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.
Planning & Organization: The ability to devise a course of action for themselves and others to accomplish a specific goal while managing time and resources to meet deadlines and expectations.
Process Operation: The ability to identify, implement, follow and complete appropriate procedures for tasks.
Initiative: Spotting opportunities within a circle of influence; anticipating challenges and acting on them; self-starting rather than waiting passively until the situation demands action.
Influence: Asserts own ideas and persuades others, gaining support and commitment from others; mobilizes people to take action, using creative approaches to motivate others to meet goals.
Relationship Building: The capacity to comprehend and engage in methods of building effective relationships with colleagues and customers.
 
EMPLOYEE BENEFITS & PERKS
 
We offer our Lead Concierge a competitive salary ($20/hr. - $24/hr. based on experience), an incentive program, tuition reimbursement, commuter benefits, PTO, a diverse and inclusive work culture, and much more.
 
Apply today to join our dynamic team! 
The actual base pay offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held.  Base pay is one component of The Residential Division's total compensation package, which also includes access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, incentive plans and more. 

The Residential division is proud to be an equal opportunity workplace. We foster an environment that recognizes employees' unique skillsets and ensure that all employees have an equal opportunity to grow and advance.

If you are a candidate in need of assistance or an accommodation in the application process, please contact [email protected] or 301-986-6000.
 
Equal Opportunity Employer/Veterans/Disabled
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