Pre Arrival Concierge Jobs in Virginia (NOW HIRING)

An In House Marketing Representative Pre Arrival with Hilton Grand Vacations is responsible for the promotion of booking eligible vacation ownership presentations, previews and the sale of mini-vacation packages to guests and visitors who will be arriving soon to our resort locations.

What are we looking for:

• The ideal candidate must have at least 1-2 years of consumer sales/marketing experience.
• Excellent interpersonal and guest relations skills
• Ability to work a flexible schedule
• Great on the computer
• Professional appearance and attitude
• Must be highly driven and a self-starter
• Thorough understanding of local area
• Ability to handle multiple tasks and balance priorities.
• Ability to accept rejection in a proactive manner.

Why do Team Members like Working for us? 

We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!

All new Team Members are automatically enrolled in the HGV Retirement Savings Plan.

Our Go Hilton Team Member Travel Program offers accommodations at deeply discounted rates and 50% off at participating hotel-operated restaurants. Pass the savings on to family and friends since HGV allows you to share additional discounted room nights.

This is an hourly plus commission-based role with total annual earnings expected to range from $65,000 to $150,000 based on performance with an uncapped earning potential.

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life. 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. 

• Distribute approved promotional information and incentives to guests that are Owners, RCI Exchangers, and Renters that meet eligibility qualifications determined by Marketing management.
• Generates leads and books qualified vacation ownership sales presentations for prospective Hilton Grand Vacations Owners, Club Members and other qualified customers before they arrive at property locations via concierge phone call.
• Provides customer/concierge services to all guests projecting a professional company image via phone.
• Assist in the implementation and tracking of current and future marketing programs.

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions:

• Conducts pre-arrival calls to owners, renters and exchangers.
• Ensures guests meet minimum eligibility for gifts as provided or promotes a courtesy tour.
• Is responsible for accurately and completely for each tour.
• Confirms appointments with guests to ensure tour reservations and driven maximize show rate.
• Provides location related guest service to resort guests and visitors, including directing guests to responsible resort services for specific assistance or information.
• Distributes only HGVC authorized information, collateral and materials. Maintains location operating standards
• Reviews production reports and notifies manager of any challenges.
• Follows gifting procedures to ensure costs are met monthly.
• Contacts appropriate management with any guest issues.
• Checks availability as to not overbook tour waves.
• Carries out all other reasonable requests by management of which one is capable of performing
• Positive and driven individual

We offer excellent benefits as a Full Time Team Member! This is an hourly plus commission role with producers clearing $100,000+ (Unlimited earning potential).