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Lead Concierge Jobs in Florida (NOW HIRING)

Radkin LLC

Lead Concierge

Palm Beach, FL · On-site

$17 - $20/hr

The Lead Concierge is responsible for delivering an elevated, hospitality-driven experience for all residents, guests, and vendors while supporting daily front-of-house operations. This role serves ...

Aventura Mall Venture

Lead Concierge

Miami, FL · On-site

$14.75 - $19.25/hr

The Lead Concierge will serve as the primary point of leadership at the Aventura Mall Concierge Desk , overseeing day-to-day operations and guiding the concierge team. This role ensures that all ...

Sunriseseniorliving

Lead Concierge

Sunrise, FL · On-site

$14.75 - $19/hr

As a Lead Front Desk Concierge, you serve as the primary front desk leader ensuring exceptional customer service, smooth daily operations, and regulatory compliance across the community.What You'll ...

Radkin LLC

Front Desk / Concierge

Fort Lauderdale, FL · On-site

$17/hr

Position Overview This is a full-time / part-time position, reporting to our Lead Concierge. We are seeking a dedicated Luxury Highrise Concierge to join our team at one of our prestigious locations.

FirstService Residential Careers

Concierge

Tampa, FL · On-site

$18 - $20/hr

Reports to General Manager and/or Lead Concierge any resident or guest dissatisfaction. * Maintains a professional demeanor and polished appearance at all times. * Assists in the training of ...

FirstService Residential

Front Desk Concierge

Tampa, FL · On-site

$21 - $25/hr

Reports to General Manager and/or Lead Concierge any resident or guest dissatisfaction. * Maintains a professional demeanor and polished appearance at all times. * Assists in the training of ...

Biltmore Hotel

Lead Spa Concierge

Coral Gables, FL · On-site

Position Summary The Lead Spa Concierge assists the Supervisor, Operations Manager, and Director in leading the reception team to maintain five star standards. They help train and coach all concierge ...

Biltmore Hotel Limited

Lead Spa Concierge

Miami, FL · On-site

Position Summary The Lead Spa Concierge assists the Supervisor, Operations Manager, and Director in leading the reception team to maintain five star standards. They help train and coach all concierge ...

Radkin LLC

Manager/Lead - Full Time

Fort Lauderdale, FL · On-site

$40K/yr

Luxury Highrise Lead Concierge Full Time Main Shift: 7:00 AM - 3:00 PM Monday - Friday with expectations to cover or adjust based on staffing needs. Work Hours: 40-50 hours per week Salary of $40,000 ...

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All JobsLead Concierge JobsLead Concierge Jobs in Florida

Lead Concierge information

See Florida salary details

$8

$13

$19

How much do lead concierge jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for lead concierge in Florida is $13.54, according to ZipRecruiter salary data. Most workers in this role earn between $11.15 and $14.38 per hour, depending on experience, location, and employer.

What is a lead concierge?

Lead Concierges are hospitality professionals responsible for overseeing concierge services in hotels, luxury residences, or high-end offices. They manage a team of concierges, coordinate guest services, and ensure guests have exceptional experiences. Their duties often include making reservations, arranging transportation, providing information about local attractions, and resolving guest issues. Lead Concierges also train staff, maintain service standards, and act as the primary point of contact for VIP guests.

How does a lead concierge typically collaborate with hotel departments to enhance guest experiences?

A Lead Concierge works closely with various hotel departments, such as housekeeping, front desk, and food and beverage, to ensure seamless service for guests. They coordinate special requests, organize transportation, and communicate guest preferences to relevant teams. This collaborative approach helps anticipate guest needs, resolve issues promptly, and deliver personalized experiences. Effective communication and teamwork are essential, as the Lead Concierge often acts as a liaison, ensuring all departments contribute to a memorable stay.

What are the key skills and qualifications needed to thrive as a lead concierge, and why are they important?

To thrive as a Lead Concierge, you need strong customer service abilities, organizational skills, and experience in hospitality or a related field, often supported by a high school diploma or relevant certification. Familiarity with property management software, reservation systems, and communication tools is typically required. Exceptional interpersonal skills, discretion, and problem-solving abilities help you stand out in this role. These skills ensure seamless guest experiences, efficient service coordination, and the ability to handle unique client needs in a high-demand environment.

What is the difference between Lead Concierge vs Concierge?

AspectLead ConciergeConcierge
CredentialsHigh school diploma; experience in customer service; leadership skillsHigh school diploma or equivalent; customer service experience
Work EnvironmentSupervises staff; manages guest relations; coordinates servicesAssists guests; provides information; handles requests
Employer & IndustryHotels, resorts, luxury residencesHotels, hospitality industry
Search & ComparisonOften compared for leadership roles in guest servicesEntry to mid-level customer service role

The main difference between a Lead Concierge and a Concierge is that the Lead Concierge supervises staff, manages guest relations, and coordinates services, while the Concierge primarily assists guests and handles requests. The Lead Concierge typically has more experience and leadership responsibilities, making it a step above the standard Concierge role in the hospitality industry.

What are popular job titles related to Lead Concierge jobs in Florida?

For Lead Concierge jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Lead Concierge jobs in Florida look for?

The top searched job categories for Lead Concierge jobs in Florida are:

What cities in Florida are hiring for Lead Concierge jobs?

Cities in Florida with the most Lead Concierge job openings:

Lead Concierge jobs near you
Infographic showing various Lead Concierge job openings in Florida as of August 2026, with employment types broken down into 88% Full Time, 10% Part Time, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $28,164 per year, or $13.5 per hour.

Lead Concierge

Radkin LLC

Palm Beach, FL • On-site

$17 - $20/hr

Full-time

Re-posted 25 days ago

Job description

Description:

The Lead Concierge is responsible for delivering an elevated, hospitality-driven experience for all residents, guests, and vendors while supporting daily front-of-house operations. This role serves as the on-site point of contact for the concierge team, ensuring service excellence, smooth building operations, high-quality communication, and adherence to Radkin standards and property SOPs.


The Lead Concierge acts as a working supervisor—actively performing concierge duties while providing guidance, coaching, and leadership to the team.


Essential Duties & Responsibilities

  • Resident & Guest Service
  • Deliver five-star hospitality and personalized service in every interaction.
  • Greet residents, guests, and vendors; provide assistance with packages, access control, amenity reservations, and general inquires.
  • Resolve issues quickly and professionally, escalating to management only when appropriate.
  • Maintain lobby appearance, ensuring it is always clean, organized, and welcoming.


  • Operational Oversight
  • Serve as the first point of contact for concierge staff during assigned shifts.
  • Ensure all daily logs, passdowns, visitor entries, contractor notifications, and vendor check-ins are accurately documented.
  • Monitor BuildingLink, ConciergeLink, TekControl, and other designated systems.
  • Perform shift audits, key inventory checks, and access control reviews.


  • Team Leadership
  • Assist with onboarding/training new concierges to Radkin standards.
  • Provide coaching, guidance, and real-time correction to maintain excellent performance.
  • Ensure team compliance with uniform standards, communication etiquette, and SOP adherence.
  • Support scheduling needs, including coverage coordination when necessary.


  • Safety, Security & Compliance
  • Maintain awareness of all building access points and follow security protocols.
  • Respond to emergency situations following building and Radkin guidelines.
  • Complete incident reports with accuracy and professionalism.
  • Work collaboratively with property management, security vendors, and maintenance staff


  • Communication
  • Maintain exceptional communication with property management and Radkin leadership.
  • Complete end-of-shift passdowns with detailed accuracy.
  • Participate in staff meetings, trainings, and performance discussions.


Qualifications & Skills

  • Minimum 1–2 years of concierge, front desk, hospitality, or customer service experience in a luxury or high-volume environment.
  • Prior supervisory or lead experience preferred but not required.
  • Strong communication, interpersonal, and problem-solving skills.
  • Ability to stay calm and professional under pressure.
  • Proficiency with BuildingLink, TekControl, or similar property technology systems preferred.
  • Ability to stand and walk for extended periods; lift up to 30 lbs as needed.
  • Professional appearance and demeanor aligned with Radkin standards.


Salary Description / Pay Range

  • $17.00 – $20.00 per hour, based on experience and property requirements (customize per location).
  • Eligible for overtime based on FLSA guidelines.
  • Eligible for Radkin performance programs where applicable.
Requirements: