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Lead Concierge Jobs in Silver Spring, MD (NOW HIRING)

Sunriseseniorliving

Lead Concierge

Columbia, MD · On-site

$15.50 - $19.75/hr

As a Lead Front Desk Concierge, you serve as the primary front desk leader ensuring exceptional customer service, smooth daily operations, and regulatory compliance across the community.What You'll ...

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Lead Concierge information

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$11

$18

$26

How much do lead concierge jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for lead concierge in Silver Spring, MD is $18.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.90 per hour, depending on experience, location, and employer.

What is a lead concierge?

Lead Concierges are hospitality professionals responsible for overseeing concierge services in hotels, luxury residences, or high-end offices. They manage a team of concierges, coordinate guest services, and ensure guests have exceptional experiences. Their duties often include making reservations, arranging transportation, providing information about local attractions, and resolving guest issues. Lead Concierges also train staff, maintain service standards, and act as the primary point of contact for VIP guests.

What are the key skills and qualifications needed to thrive as a lead concierge, and why are they important?

To thrive as a Lead Concierge, you need strong customer service abilities, organizational skills, and experience in hospitality or a related field, often supported by a high school diploma or relevant certification. Familiarity with property management software, reservation systems, and communication tools is typically required. Exceptional interpersonal skills, discretion, and problem-solving abilities help you stand out in this role. These skills ensure seamless guest experiences, efficient service coordination, and the ability to handle unique client needs in a high-demand environment.

How does a lead concierge typically collaborate with hotel departments to enhance guest experiences?

A Lead Concierge works closely with various hotel departments, such as housekeeping, front desk, and food and beverage, to ensure seamless service for guests. They coordinate special requests, organize transportation, and communicate guest preferences to relevant teams. This collaborative approach helps anticipate guest needs, resolve issues promptly, and deliver personalized experiences. Effective communication and teamwork are essential, as the Lead Concierge often acts as a liaison, ensuring all departments contribute to a memorable stay.

What is the difference between Lead Concierge vs Concierge?

AspectLead ConciergeConcierge
CredentialsHigh school diploma; experience in customer service; leadership skillsHigh school diploma or equivalent; customer service experience
Work EnvironmentSupervises staff; manages guest relations; coordinates servicesAssists guests; provides information; handles requests
Employer & IndustryHotels, resorts, luxury residencesHotels, hospitality industry
Search & ComparisonOften compared for leadership roles in guest servicesEntry to mid-level customer service role

The main difference between a Lead Concierge and a Concierge is that the Lead Concierge supervises staff, manages guest relations, and coordinates services, while the Concierge primarily assists guests and handles requests. The Lead Concierge typically has more experience and leadership responsibilities, making it a step above the standard Concierge role in the hospitality industry.

What are popular job titles related to Lead Concierge jobs in Silver Spring, MD? For Lead Concierge jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Lead Concierge jobs in Silver Spring, MD look for? The top searched job categories for Lead Concierge jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Lead Concierge jobs? Cities near Silver Spring, MD with the most Lead Concierge job openings:
Lead Concierge jobs near you
Infographic showing various Lead Concierge job openings in Silver Spring, MD as of August 2026, with employment types broken down into 87% Full Time, 10% Part Time, and 3% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $38,962 per year, or $18.7 per hour.

Lead Concierge

Sunriseseniorliving

Columbia, MD • On-site

$15.50 - $19.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Job description

Why Join Sunrise Senior Living

At Sunrise Senior Living, we believe meaningful work starts with purpose. Our team members are passionate about making a positive difference in the lives of residents every day.

At Sunrise Senior Living, we champion the quality of life for all seniors. As a Lead Front Desk Concierge, you serve as the primary front desk leader ensuring exceptional customer service, smooth daily operations, and regulatory compliance across the community.What You'll Do: Oversee front desk operations and ensure warm, professional greetings Answer and direct calls promptly with proper community greeting Support sales inquiries and coordinate prospective visits Assist with recruitment data entry and candidate engagement Maintain resident and team rosters, logs, and emergency records Monitor Bistro presentation and entry area standards Manage schedules, call-outs, and Concierge coverage Support move-in coordination and administrative processes Ensure safety protocols, sign-in/out procedures, and Safe Leaving compliance Lead Concierge meetings and support team performanceYou are the communication hub and hospitality leader balancing service, organization, and accountability.What We're Looking For: HS Diploma/GED; age 18+ Proven customer service experience Experience leading direct reports Strong organizational and communication skills Proficiency in Microsoft Office and administrative systemsLead Front Desk Concierge - Lead Hospitality with Purpose Lead Front Desk Concierge | Senior Living Administration
Pay Range:21.20 - 26.60

Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life.

We also offer benefits and other compensation that include:

  • Medical, Dental, Vision, Life, and Disability Plans

  • Retirement Savings Plans

  • Employee Assistant Program / Discount Program

  • Paid time off (PTO), sick time, and holiday pay

  • myFlexPay offered to get paid within hours of a shift

  • Tuition Reimbursement

  • In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.

  • Some benefits have eligibility requirements

Apply today to learn why Sunrise Senior Living is a certified Great Place to WorkEqual Opportunity Employer

Sunrise Senior Living is an equal opportunity employer and is committed to diversity and inclusion in the workplace.

Apply