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Lead Concierge Jobs in Silver Spring, MD (NOW HIRING)

Arbor Terrace Fulton

Lead Concierge

Fulton, MD

$21/hr

Lead Concierge Full-Time | Front Desk Leadership Are you a hospitality-focused professional who loves creating a welcoming environment while keeping a team organized and running smoothly? Join The ...

Sunrise Senior Living

Lead Concierge

Columbia, MD · On-site

$15.50 - $19.75/hr

As a Lead Front Desk Concierge, you serve as the primary front desk leader ensuring exceptional customer service, smooth daily operations, and regulatory compliance across the community. What You'll ...

Sunriseseniorliving

Lead Concierge

Columbia, MD · On-site

$15.50 - $19.75/hr

As a Lead Front Desk Concierge, you serve as the primary front desk leader ensuring exceptional customer service, smooth daily operations, and regulatory compliance across the community.What You'll ...

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All JobsLead Concierge JobsLead Concierge Jobs in Silver Spring, MD

Lead Concierge information

See Silver Spring, MD salary details

$11

$18

$26

How much do lead concierge jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for lead concierge in Silver Spring, MD is $18.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.90 per hour, depending on experience, location, and employer.

What is a lead concierge?

Lead Concierges are hospitality professionals responsible for overseeing concierge services in hotels, luxury residences, or high-end offices. They manage a team of concierges, coordinate guest services, and ensure guests have exceptional experiences. Their duties often include making reservations, arranging transportation, providing information about local attractions, and resolving guest issues. Lead Concierges also train staff, maintain service standards, and act as the primary point of contact for VIP guests.

How does a lead concierge typically collaborate with hotel departments to enhance guest experiences?

A Lead Concierge works closely with various hotel departments, such as housekeeping, front desk, and food and beverage, to ensure seamless service for guests. They coordinate special requests, organize transportation, and communicate guest preferences to relevant teams. This collaborative approach helps anticipate guest needs, resolve issues promptly, and deliver personalized experiences. Effective communication and teamwork are essential, as the Lead Concierge often acts as a liaison, ensuring all departments contribute to a memorable stay.

What are the key skills and qualifications needed to thrive as a lead concierge, and why are they important?

To thrive as a Lead Concierge, you need strong customer service abilities, organizational skills, and experience in hospitality or a related field, often supported by a high school diploma or relevant certification. Familiarity with property management software, reservation systems, and communication tools is typically required. Exceptional interpersonal skills, discretion, and problem-solving abilities help you stand out in this role. These skills ensure seamless guest experiences, efficient service coordination, and the ability to handle unique client needs in a high-demand environment.

What is the difference between Lead Concierge vs Concierge?

AspectLead ConciergeConcierge
CredentialsHigh school diploma; experience in customer service; leadership skillsHigh school diploma or equivalent; customer service experience
Work EnvironmentSupervises staff; manages guest relations; coordinates servicesAssists guests; provides information; handles requests
Employer & IndustryHotels, resorts, luxury residencesHotels, hospitality industry
Search & ComparisonOften compared for leadership roles in guest servicesEntry to mid-level customer service role

The main difference between a Lead Concierge and a Concierge is that the Lead Concierge supervises staff, manages guest relations, and coordinates services, while the Concierge primarily assists guests and handles requests. The Lead Concierge typically has more experience and leadership responsibilities, making it a step above the standard Concierge role in the hospitality industry.

What are popular job titles related to Lead Concierge jobs in Silver Spring, MD?

For Lead Concierge jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Lead Concierge jobs in Silver Spring, MD look for?

The top searched job categories for Lead Concierge jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Lead Concierge jobs?

Cities near Silver Spring, MD with the most Lead Concierge job openings:

Lead Concierge jobs near you
Infographic showing various Lead Concierge job openings in Silver Spring, MD as of August 2026, with employment types broken down into 91% Full Time, 7% Part Time, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $38,962 per year, or $18.7 per hour.

Lead Concierge

Arbor Terrace Fulton

Fulton, MD

$21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Lead Concierge

Full-Time | Front Desk Leadership

Are you a hospitality-focused professional who loves creating a welcoming environment while keeping a team organized and running smoothly?

Join The Arbor Company as a Lead Concierge and become an important part of the resident, family, and visitor experience. In this role, you'll serve as the lead for our Front Desk team while helping ensure our community provides exceptional service and a warm welcome every day.

Are you ready to love your job again?

Join The Arbor Company and discover a work family where you are treated with respect. We are recognized by our team members as a Great Place To Work® and are proud to be recognized by Fortune as one of the Best Workplaces in Aging Services.

Arbor People feel the love every day because we provide:

  • Free meal for each work shift

  • Competitive pay rates

  • Paid Time Off, plus the ability to turn PTO into cash

  • Options to get paid on your own schedule

  • Employee Assistance Program – wellness resources for you and your family

  • Medical, dental, and vision insurance

  • 401(k) with employer matching contributions

  • Tuition assistance

  • Student loan repayment assistance

  • Access to emergency financial assistance

  • Pathways for growth opportunities

  • A Certified Great Place to Work® culture

As a Lead Concierge at The Arbor Company, your work matters. Here's why:

You'll oversee the day-to-day Front Desk experience and help ensure residents, families, visitors, and prospective residents receive exceptional service from the moment they enter our community.

Front Desk Leadership & Staffing

  • Lead and support the Front Desk/Concierge team while setting expectations for exceptional customer service

  • Coordinate Front Desk staffing and maintain coverage from 8:00 AM–8:00 PM, seven days a week

  • Maintain the Front Desk schedule and assist with coverage needs

  • Track and reconcile scheduled versus actual hours worked

  • Help ensure Front Desk team members are trained on telephone, hospitality, and visitor protocols

  • Serve as a resource for Front Desk team members and help maintain consistent standards across all shifts

Hospitality & Resident Services

  • Greet residents, families, visitors, and prospective residents warmly and professionally

  • Answer incoming calls, respond to inquiries, and connect callers with the appropriate team members

  • Coordinate resident services such as transportation, appointments, dry cleaning, and other requests

  • Receive and distribute mail, newspapers, and packages

  • Maintain Front Desk logs, resident information, appointment schedules, and other records

  • Assist with ordering office supplies, employee name tags, resident name plates, and other Front Desk needs

First Impressions

  • Take ownership of the overall appearance and organization of the Front Desk, lobby, and surrounding common areas

  • Help ensure entrances, reception areas, public restrooms, and other high-visibility areas remain clean, organized, and welcoming

  • Coordinate with other departments when housekeeping or maintenance attention is needed

  • Maintain community materials, refreshments, newspapers, and other hospitality touches that contribute to an exceptional first impression

Sales & Marketing Support

  • Route sales and marketing inquiries to the appropriate team member

  • Provide prospective residents and families with community information and materials

  • Welcome walk-in prospects and connect them with the appropriate sales team member

  • Assist with tours when needed and help ensure prospective residents and families receive a warm, professional experience

  • Maintain an adequate supply of community newsletters, calendars, brochures, and other informational materials

You’ll be great on this team because you have:

  • A high school diploma or equivalent

  • Previous front desk, concierge, hospitality, administrative, or customer service experience

  • Experience leading, coordinating, or scheduling a team is strongly preferred

  • Excellent customer service and communication skills

  • Strong organizational skills and attention to detail

  • The ability to manage multiple priorities while maintaining a calm, professional, and welcoming presence

  • Basic computer and administrative skills

  • Experience in senior living, hospitality, healthcare, or a service-focused environment is a plus

If you're an organized, dependable leader who loves helping people and creating an exceptional first impression, we'd love to meet you!

Our people and our residents are at the center of our universe. We can’t wait to meet you!


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