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Residential Concierge Jobs in Silver Spring, MD (NOW HIRING)

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Residential Concierge information

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$15

$23

$36

How much do residential concierge jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for residential concierge in Silver Spring, MD is $23.21, according to ZipRecruiter salary data. Most workers in this role earn between $18.17 and $26.39 per hour, depending on experience, location, and employer.

What is a residential concierge?

Residential Concierges are professionals who assist residents in apartment buildings, condominiums, or gated communities by providing a range of services such as greeting guests, managing deliveries, handling security protocols, and addressing residents' requests. They serve as the first point of contact and help ensure the safety, comfort, and convenience of everyone in the building. Their role often includes coordinating maintenance, booking amenities, and providing information about the local area. Overall, Residential Concierges play a key part in enhancing the living experience for residents.

What does a residential concierge do?

A Residential Concierge serves as the primary point of contact for residents, handling a variety of requests such as package deliveries, maintenance scheduling, and amenity reservations. On a daily basis, concierges greet residents, respond promptly to inquiries, and coordinate with building management or external vendors to resolve issues efficiently. Strong communication and problem-solving skills are essential, as the concierge often balances multiple tasks while ensuring a high standard of customer service. The role involves working closely with security staff, maintenance teams, and sometimes event coordinators to create a welcoming and well-organized living environment.

What are the key skills and qualifications needed to thrive as a residential concierge?

To thrive as a Residential Concierge, you need excellent customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with property management software, security systems, and reservation platforms is often required. Outstanding communication, discretion, and the ability to remain calm under pressure are crucial soft skills for this role. These competencies ensure residents receive exceptional service, fostering a safe, welcoming, and efficiently managed living environment.

What is the difference between Residential Concierge vs Front Desk Clerk?

AspectResidential ConciergeFront Desk Clerk
CredentialsCustomer service experience, sometimes certifications in hospitalityCustomer service experience, often basic hospitality skills
Work EnvironmentLuxury residential buildings, private communitiesHotels, motels, office buildings
Employer & IndustryReal estate, property management, luxury housingHospitality, travel, corporate offices

While both roles involve guest interaction and customer service, a Residential Concierge typically works in luxury residential settings, providing personalized services to residents. A Front Desk Clerk generally works in hotels or offices, handling check-ins and administrative tasks. The key differences lie in the work environment and specific responsibilities, with Residential Concierges focusing on high-end resident services and Front Desk Clerks managing guest arrivals and departures.

Do residential concierges make good money?

Residential concierges typically earn a median annual salary ranging from $25,000 to $50,000, depending on location, experience, and the complexity of duties. Higher salaries are often associated with luxury or high-end residential buildings, and the role may include tips or bonuses for exceptional service.

What are popular job titles related to Residential Concierge jobs in Silver Spring, MD?

For Residential Concierge jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Residential Concierge jobs in Silver Spring, MD look for?

The top searched job categories for Residential Concierge jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Residential Concierge jobs?

Cities near Silver Spring, MD with the most Residential Concierge job openings:

Residential Concierge jobs near you
Infographic showing various Residential Concierge job openings in Silver Spring, MD as of August 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 100% In-person job distribution, with an average salary of $48,287 per year, or $23.2 per hour.

Elite Residential Concierge - DMV

COMPASS CONCIERGE SERVICES

Washington, DC • On-site

$20/hr

Full-time

Medical, Life, PTO

Re-posted 8 days ago

Job description

The Role
At Compass Concierge, we don’t just staff a desk; we curate an experience. As an Elite Residential Concierge, you will represent an elevated standard of hospitality, professionalism, and discretion within our residential communities.
This position is designed for experienced concierge and hospitality professionals who consistently demonstrate polished communication, sound judgment, exceptional reliability, and the ability to anticipate resident and client needs. Elite Residential Concierges may support properties with higher service expectations, complex operations, or a greater need for independent decision-making.
This is not a supervisory role. However, you will be expected to model Compass standards through the quality of your service, communication, presentation, and follow-through.
Why Join Compass Concierge?
Our team proudly serves thousands of residents across the Washington, DC Metro Area. We are committed to creating welcoming, professionally managed communities where residents feel cared for and supported. This elevated concierge opportunity allows experienced professionals to apply their strengths in sophisticated residential environments while continuing to grow within the organization.
What You’ll Do

  • Deliver polished, attentive, and personalized service to residents, guests, clients, vendors, and property management teams
  • Build professional rapport with residents while maintaining appropriate boundaries and protecting their privacy
  • Anticipate resident and operational needs and address concerns proactively
  • Manage calls, emails, service requests, amenity reservations, and resident communications with accuracy and professionalism
  • Monitor building access and verify residents, guests, vendors, contractors, and deliveries according to property procedures
  • Oversee package intake, logging, storage, notification, and release using property-approved systems
  • Prepare clear, detailed incident reports, resident communications, and end-of-shift notes
  • Exercise sound independent judgment when handling access concerns, resident complaints, unusual activity, and emergencies
  • Coordinate move activity, vendor visits, building notices, resident events, and other front desk operations
  • Maintain a polished, organized, and service-ready lobby and front desk environment
  • Use tactful de-escalation techniques during difficult or high-pressure interactions
  • Adapt to the procedures, technology, and service expectations of the assigned property


To Be Considered, You Must Possess:

  • At least four years of customer-facing experience in luxury residential, hospitality, hotel, concierge, corporate reception, property management, or another high-service environment
  • Direct concierge, luxury front desk, hotel front office, or residential-service experience
  • A demonstrated record of delivering polished, high-touch customer or resident service
  • Excellent verbal and written communication skills
  • Strong judgment and the ability to make appropriate decisions with limited supervision
  • Exceptional reliability, punctuality, follow-through, and attention to detail
  • Discretion when handling confidential resident, client, and property information
  • The ability to remain composed, professional, and solutions-focused during difficult interactions
  • Proficiency with email and Microsoft Office; experience with BuildingLink, Yardi, KeyLink, ButterflyMX, RentCafe, or similar systems is preferred
  • Consistent adherence to Compass Concierge’s black or navy business-suit dress code
  • Availability for schedules that may include evenings, weekends, holidays, overtime, shift extensions, and inclement weather
  • Reliable transportation to assigned properties throughout the Washington, DC Metro Area
  • Ability to stand and walk for extended periods and lift up to 50 pounds


The Perks

  • Starting pay of $20 per hour, with eligibility for a performance-based increase following the first 30 days of employment
  • Accrued Paid Sick Time
  • Accrued Paid Time Off for full-time employees
  • Health Insurance available for full-time employees
  • Term Life Insurance available for full-time employees
  • Compass Care Employee Assistance Program
  • Employee Discount Program
  • Referral Bonus Opportunities
  • Commuter Benefit Program
  • Growth opportunities within the organization
  • Additional compensation, bonuses, or merit increases may be available based on performance


About Us
Compass Concierge is an equal opportunity employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.

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