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Lead Concierge Jobs in Silver Spring, MD (NOW HIRING)

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Lead Concierge information

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$11

$18

$26

How much do lead concierge jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for lead concierge in Silver Spring, MD is $18.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.90 per hour, depending on experience, location, and employer.

What is a lead concierge?

Lead Concierges are hospitality professionals responsible for overseeing concierge services in hotels, luxury residences, or high-end offices. They manage a team of concierges, coordinate guest services, and ensure guests have exceptional experiences. Their duties often include making reservations, arranging transportation, providing information about local attractions, and resolving guest issues. Lead Concierges also train staff, maintain service standards, and act as the primary point of contact for VIP guests.

What are the key skills and qualifications needed to thrive as a lead concierge, and why are they important?

To thrive as a Lead Concierge, you need strong customer service abilities, organizational skills, and experience in hospitality or a related field, often supported by a high school diploma or relevant certification. Familiarity with property management software, reservation systems, and communication tools is typically required. Exceptional interpersonal skills, discretion, and problem-solving abilities help you stand out in this role. These skills ensure seamless guest experiences, efficient service coordination, and the ability to handle unique client needs in a high-demand environment.

How does a lead concierge typically collaborate with hotel departments to enhance guest experiences?

A Lead Concierge works closely with various hotel departments, such as housekeeping, front desk, and food and beverage, to ensure seamless service for guests. They coordinate special requests, organize transportation, and communicate guest preferences to relevant teams. This collaborative approach helps anticipate guest needs, resolve issues promptly, and deliver personalized experiences. Effective communication and teamwork are essential, as the Lead Concierge often acts as a liaison, ensuring all departments contribute to a memorable stay.

What is the difference between Lead Concierge vs Concierge?

AspectLead ConciergeConcierge
CredentialsHigh school diploma; experience in customer service; leadership skillsHigh school diploma or equivalent; customer service experience
Work EnvironmentSupervises staff; manages guest relations; coordinates servicesAssists guests; provides information; handles requests
Employer & IndustryHotels, resorts, luxury residencesHotels, hospitality industry
Search & ComparisonOften compared for leadership roles in guest servicesEntry to mid-level customer service role

The main difference between a Lead Concierge and a Concierge is that the Lead Concierge supervises staff, manages guest relations, and coordinates services, while the Concierge primarily assists guests and handles requests. The Lead Concierge typically has more experience and leadership responsibilities, making it a step above the standard Concierge role in the hospitality industry.

What are popular job titles related to Lead Concierge jobs in Silver Spring, MD? For Lead Concierge jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Lead Concierge jobs in Silver Spring, MD look for? The top searched job categories for Lead Concierge jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Lead Concierge jobs? Cities near Silver Spring, MD with the most Lead Concierge job openings:
Lead Concierge jobs near you
Infographic showing various Lead Concierge job openings in Silver Spring, MD as of August 2026, with employment types broken down into 87% Full Time, 10% Part Time, and 3% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $38,962 per year, or $18.7 per hour.

Lead Concierge Full Time

Guardian Service Industries

Washington, DC • On-site

$22 - $23/hr

Full-time

Re-posted 8 days ago

Job description

Job Type
Full-time
Description
The Company
Guardian Security Services is seeking experienced and qualified Concierge for luxury communities in Washington, DC area. The ideal candidate will be skilled and experienced in the residential hospitality field. He/she will be responsible for providing excellent member service and maintaining strong professional relationships.
Candidate should also be an outgoing, high energy, driven, and professional person who has a sincere interest in problem solving, and running the front desk efficiently.
Pay rate: $22.00 / hr - $23.00 / hr
Schedule and shift: Tuesday through Saturday (7:00am - 3:00pm)
Qualifications/Requirements:
  • High school diploma or equivalent required.
  • Prior residential concierge experience.
  • Worked with 250+ units (desirable).
  • Experience with Building Link, Yardi, Rent Café, Entrata, et.al. preferred
  • Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public.
  • Need to have computer literacy skills to submit reports, maintain logs, produce signage, etc.
  • Neat and professional appearance.
  • Ability to provide excellent customer service and work well with people.
  • Detail oriented and able to handle multiple functions at the same time.
  • Must display exceptional communication skills.
  • Must be knowledgeable of the local area, tourist attractions, restaurants, and transportation services.
  • Must be flexible and have open availability. Schedules are inclusive of weekends and flexibility is a must to assist with around-the-clock coverage.
  • Must display strong planning, organizational, and time management skills.
  • Ability to maintain exceptional attendance and punctuality standard.
  • Upon hire, employee must successfully complete a background investigation and reference check

A detailed scope-of-work will be discussed during the interview process.
The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.
Guardian Service Industries is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, marital status, sexual orientation, gender identity, pregnancy, citizenship, status as a protected veteran, or status as a qualified individual with disability, or any other characteristic protected by applicable law. Guardian Service Industries is committed to integrity, excellence, and diversity among its employees.
Salary Description
$22.00 / hr - $23.00 / hr

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