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Chief Concierge Jobs (NOW HIRING)

Davidson Hospitality Group

Chief Concierge

Miami Beach, FL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Concierge, you will assist guests with various requests such as restaurant reservations, transportation arrangements, and recommendations for local attractions. You will also serve as a ...

Eden Roc Miami Beach

Chief Concierge

Miami Beach, FL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Concierge, you will assist guests with various requests such as restaurant reservations, transportation arrangements, and recommendations for local attractions. You will also serve as a ...

Eden Roc Miami Beach

Chief Concierge

Miami Beach, FL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Concierge, you will assist guests with various requests such as restaurant reservations, transportation arrangements, and recommendations for local attractions. You will also serve as a ...

Eden Roc Miami Beach

Chief Concierge

Miami Beach, FL

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Concierge, you will assist guests with various requests such as restaurant reservations, transportation arrangements, and recommendations for local attractions. You will also serve as a ...

KW Property Management

Concierge

Miami Beach, FL

$25/hr

The Concierge will work directly in the Concierge Office alongside the Chief Concierge, with a specialized focus on the Lifestyle component. This role is responsible for planning and executing ...

KW Property Management LLC

Concierge

Miami Beach, FL

$25/hr

The Concierge will work directly in the Concierge Office alongside the Chief Concierge, with a specialized focus on the Lifestyle component. This role is responsible for planning and executing ...

Auberge Collection

Concierge

Washington, CT · On-site

$15.50 - $20/hr

The Concierge will be responsible for assisting guests with various inquiries, making reservations ... Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan ...

Auberge Collection

Concierge

Washington, CT

$15.50 - $20/hr

The Concierge will be responsible for assisting guests with various inquiries, making reservations ... Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan ...

Mayflower Inn and Spa

Concierge

Washington, CT

$15.50 - $20/hr

The Concierge will be responsible for assisting guests with various inquiries, making reservations ... Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan ...

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All JobsChief Concierge Jobs

Chief Concierge information

What is a chief concierge?

Chief Concierges are senior hospitality professionals responsible for managing concierge services in hotels, luxury residences, or resorts. They lead a team of concierges and ensure guests receive exceptional service, such as arranging transportation, making reservations, and providing local recommendations. Chief Concierges act as liaisons between guests and other hotel departments, handle special requests, and maintain high standards of guest satisfaction. Their role often involves extensive local knowledge, strong organizational skills, and a commitment to customer service.

What are the key skills and qualifications needed to thrive as a chief concierge, and why are they important?

To thrive as a Chief Concierge, you need extensive experience in hospitality, expertise in local attractions, and a background in customer service, often supported by certifications like Les Clefs d'Or. Familiarity with property management systems, reservation software, and concierge databases is typically required. Exceptional interpersonal skills, problem-solving abilities, and discretion set top performers apart in this role. These skills are vital for delivering personalized guest experiences, managing staff, and ensuring seamless service in a luxury environment.

How does a chief concierge typically collaborate with other departments to enhance the guest experience?

A Chief Concierge works closely with departments such as front desk, housekeeping, and guest services to ensure a seamless and memorable experience for guests. This collaboration involves sharing important guest preferences, coordinating room readiness, and arranging personalized services or amenities. Frequent communication with these teams allows the Chief Concierge to anticipate guest needs and resolve issues promptly, making teamwork and interdepartmental relationships essential for success in the role.

What is the difference between Chief Concierge vs Concierge?

AspectChief ConciergeConcierge
CredentialsExperience in hospitality, customer service skills, possibly certifications in hospitality managementCustomer service skills, hospitality experience often preferred
Work EnvironmentLuxury hotels, resorts, high-end residential buildingsHotels, resorts, private clubs, luxury apartments
Employer & IndustryLuxury hospitality industry, upscale establishmentsHospitality industry, service-oriented settings
Search & Comparison IntentUnderstanding leadership roles, responsibilities, and qualificationsJob duties, daily tasks, and skills required

The main difference between a Chief Concierge and a Concierge lies in their responsibilities and seniority. The Chief Concierge oversees the concierge team, manages guest relations at a higher level, and often handles more complex requests. In contrast, a Concierge provides direct guest services, assisting with reservations, directions, and local recommendations. Both roles require excellent customer service skills, but the Chief Concierge typically has more experience and leadership duties.

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Chief Concierge jobs near you
Infographic showing various Chief Concierge job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 1% As Needed, 91% Full Time, 6% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Assistant Chief Concierge

B.F. Saul Company Hospitality Group

Washington, DC

$57K/yr

Full-time

Medical, Life, Retirement

Posted 15 days ago

Job description

Steeped in rich history and surrounded by the most iconic institutions of our nation, The Hay-Adams is the downtown Washington, D.C. hotel for discerning guests. Enveloped by views of the White House, St. John's Church, and the scenic Lafayette Park, the 5-star accommodations at The Hay-Adams are the embodiment of refined residence. Marked by Washington, D.C.'s most accommodating amenities and dedicated services, The Hay-Adams is the boutique hotel of choice for the modern luxury traveler. The Hay-Adams offers an exceptional guest experience that goes beyond a good night's sleep.

Position Scope

The Assistant Chief Concierge serves as an ambassador of The Hay-Adams and is responsible for curating exceptional, personalized, and memorable experiences for every guest. The Assistant Chief Concierge establishes the highest standards of luxury hospitality while ensuring flawless execution of Forbes Travel Guide Five Star and Leading Quality Assurance standards.

This position requires a hospitality professional with extensive destination knowledge, leadership skills and a passion for service excellence. The Assistant Chief Concierge is entrusted with anticipating guest needs and fostering meaningful guest relationships.
Essential Duties and Responsibilities
Anticipate guest requests, preferences and needs through proactive communication across departments.

Proactively deliver unexpected service, creating moments of delight.

Create customized and one-of-a-kind guest experiences, itineraries, reservations, and exclusive access opportunities that exceed guest expectations.

Ensure all guest interactions reflect the standards and service philosophy of Forbes Travel Five Star Guide and Leading Quality Assurance.

Oversee Concierge to ensure daily tasks are being completed such as pre-arrival contact, car services being inspected, bookings being made by following the Forbes standards.

Maintain a highly visible presence in the lobby and public areas to engage with guests and oversee service execution while leading, inspiring, and developing the Bell and Door teams through coaching, mentorship, and performance management.

Oversee all daily operations of Bell Services and Door Services such as directing the bell person to deliver guest amenities, guest luggage coordination and guest room orientation.

Monitor guest feedback, service recovery opportunities, and quality trends to identify areas for improvement.

Represent The Hay-Adams within the Washington hospitality community and cultivate strategic partnerships that enhance guest experiences.

Identify new opportunities to expand destination offerings and exclusive guest benefits.

Coordinate with the Doorman for house car inspections, scheduled car services and inspection of car services to ensure they are presentable for our guests.  

Perform any other reasonable duties as required and directed.


Qualifications

Minimum of 3 years of luxury hospitality experience, with Concierge experience required

Extensive knowledge of Washington, D.C. includes fine dining, entertainment, cultural institutions, luxury retail, transportation, diplomatic events, and local attractions.

Active membership in Les Clefs d'Or is strongly preferred and highly desirable.

Exceptional interpersonal, communication, organizational, and leadership skills.

Ability to maintain composure and professionalism while managing multiple priorities in a fast-paced luxury environment.

Exceptional verbal and written communication skills in English are required.

Ability to stand and walk for extended periods throughout the workday.

Ability to work in a dynamic hospitality environment while maintaining a professional appearance and demeanor.

Ability to use computer systems and mobile technology for extended periods as required.

$57,000 - $57,000 a year

The actual base pay offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held.  Base pay is one component of B. F. Saul Company & Affiliates total compensation package, which also includes access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, bonus plans and more 

The Hay-Adams is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.

Equal Opportunity Employer/Veterans/Disabled

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