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Customer Health Care Concierge Jobs (NOW HIRING)

OtterBase

Healthcare Concierge

Kansas City, MO

$20/hr

What We're Looking For Experience in hospitality, guest services, or other customer-facing roles ... An interest in healthcare and a willingness to learn in a clinical environment. Strong ...

K Health

Care Concierge

New York, NY · On-site

$40K - $50K/yr

Care Concierge agents provide a warm and welcoming experience for both providers and patients ... Act as a liaison between patients, clinical operations and healthcare providers while taking ...

Aveda Institutes

Guest Care Concierge

Columbus, OH

$14.75 - $19/hr

The Guest Care Concierge must exhibit certain characteristics and perform specific duties during ... Minimum of 2 years' continuous retail or customer service experience in a salon or spa required

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Customer Health Care Concierge information

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How much do customer health care concierge jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for customer health care concierge in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

How does a customer health care concierge typically collaborate with pharmacists and other healthcare professionals?

As a Customer Health Care Concierge, you will frequently work alongside pharmacists, pharmacy technicians, and other healthcare staff to ensure customers receive comprehensive support. This collaboration often involves coordinating medication pick-up, answering basic health-related questions, and helping customers navigate insurance or wellness programs. By acting as a bridge between the customer and healthcare professionals, you play a key role in enhancing the overall patient experience and ensuring accurate, timely communication of important information.

What are the key skills and qualifications needed to thrive as a customer health care concierge, and why are they important?

To thrive as a Customer Health Care Concierge, you need strong customer service skills, basic health care knowledge, and usually a high school diploma or equivalent. Familiarity with pharmacy software, appointment scheduling systems, and insurance verification tools is commonly required. Outstanding interpersonal skills, patience, and problem-solving ability help you build trust and effectively assist customers. These competencies are crucial to providing seamless, compassionate support and guidance to individuals navigating health care services.

What is a customer health care concierge?

A Customer Health Care Concierge is a professional who assists patients and customers with navigating healthcare services, benefits, and resources. They often work in pharmacies, clinics, or hospitals, providing guidance on insurance coverage, prescription fulfillment, and wellness programs. Their goal is to improve the healthcare experience by answering questions, resolving issues, and helping customers access the care and information they need. This role typically requires strong communication skills and a solid understanding of healthcare processes.

What is the difference between Customer Health Care Concierge vs Customer Service Representative?

AspectCustomer Health Care ConciergeCustomer Service Representative
CredentialsHigh school diploma, healthcare-specific certifications often preferredHigh school diploma or equivalent, customer service training
Work EnvironmentHealthcare facilities, insurance companies, patient support centersRetail, call centers, corporate offices
Employer & IndustryHealthcare providers, insurance companiesVarious industries including retail, telecom, finance
Primary FocusAssisting patients with healthcare navigation, benefits, and appointmentsHandling customer inquiries, resolving issues, providing product info

The main difference is that a Customer Health Care Concierge specializes in healthcare-related support, focusing on patient navigation and benefits, while a Customer Service Representative handles general customer inquiries across various industries. Both roles require strong communication skills, but the healthcare concierge often needs healthcare knowledge and certifications.

More about Customer Health Care Concierge jobs

Who are the top companies hiring for Customer Health Care Concierge jobs?

The top employers for Customer Health Care Concierge jobs are:

What states have the most Customer Health Care Concierge jobs?

States with the most job openings for Customer Health Care Concierge jobs include:

What job categories do people searching Customer Health Care Concierge jobs look for?

The top searched job categories for Customer Health Care Concierge jobs are:

Customer Health Care Concierge jobs near you
Infographic showing various Customer Health Care Concierge job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,689 per year, or $18.1 per hour.

Healthcare Concierge

OtterBase

Kansas City, MO

$20/hr

Full-time

Posted 20 days ago

Job description

Job Description Together we're changing healthcare, this is your chance to be part of the action. OtterBase is seeking compassionate, service-driven professionals to join our client's team as a Concierge at one of the region's leading hospitals. In this role, you will support clinical teams, assist patients and families, and help create a calm, seamless experience at every touchpoint.

This is an opportunity to bring elevated hospitality into a healthcare environment where service truly makes a difference. What You'll Do Partner with nurses and clinical staff to manage and fulfill non-clinical requests through our client's custom app. Provide thoughtful, responsive support to patients, families, and visitors.

Balance empathy with efficiency in a dynamic, fast-paced hospital setting. Contribute to a culture that blends warmth, professionalism, and high-touch service. Serve as a trusted resource, helping ensure every interaction feels supportive and personalized.

What We're Looking For Experience in hospitality, guest services, or other customer-facing roles. An interest in healthcare and a willingness to learn in a clinical environment. Strong communication, organization, and problem-solving skills.

The ability to remain composed, adaptable, and engaged throughout the day. A genuine passion for creating exceptional experiences for others. Why Join Our Team.

This boutique hospitality program is offered at select hospitals nationwide, bringing luxury-level service standards into healthcare settings. You'll play a meaningful role in enhancing the patient and family experience while supporting care teams in impactful ways. If you're ready to combine service excellence with purpose-driven work, we'd love to connect with you.

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