ZipRecruiter

Log In

1

Customer Health Care Concierge Jobs (NOW HIRING)

K Health

Care Concierge

New York, NY · Hybrid

$17 - $22/hr

Care Concierge agents provide a warm and welcoming experience for both providers and patients ... Competitive health, dental, and vision insurance options

K Health

Care Concierge

New York, NY · On-site

$40K - $50K/yr

Care Concierge agents provide a warm and welcoming experience for both providers and patients ... Act as a liaison between patients, clinical operations and healthcare providers while taking ...

AMN Healthcare

Primary Care Concierge Physician

Bryan, TX · On-site

$325K - $500K/yr

& Requirements Primary Care Concierge Physician StartDate: ASAP Pay Rate: $325000.00 - $500000.00 ... Spend ample time with patients to address health concerns, medical history, and tailored care plans

Aveda Institutes

Guest Care Concierge

Columbus, OH · On-site

$14.50 - $18.75/hr

The Guest Care Concierge must exhibit certain characteristics and perform specific duties during ... Minimum of 2 years' continuous retail or customer service experience in a salon or spa required

next page

Showing results 1-20

All JobsCustomer Health Care Concierge Jobs

Customer Health Care Concierge information

See salary details

$11

$18

$25

How much do customer health care concierge jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for customer health care concierge in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

How does a customer health care concierge typically collaborate with pharmacists and other healthcare professionals?

As a Customer Health Care Concierge, you will frequently work alongside pharmacists, pharmacy technicians, and other healthcare staff to ensure customers receive comprehensive support. This collaboration often involves coordinating medication pick-up, answering basic health-related questions, and helping customers navigate insurance or wellness programs. By acting as a bridge between the customer and healthcare professionals, you play a key role in enhancing the overall patient experience and ensuring accurate, timely communication of important information.

What are the key skills and qualifications needed to thrive as a customer health care concierge, and why are they important?

To thrive as a Customer Health Care Concierge, you need strong customer service skills, basic health care knowledge, and usually a high school diploma or equivalent. Familiarity with pharmacy software, appointment scheduling systems, and insurance verification tools is commonly required. Outstanding interpersonal skills, patience, and problem-solving ability help you build trust and effectively assist customers. These competencies are crucial to providing seamless, compassionate support and guidance to individuals navigating health care services.

What is a customer health care concierge?

A Customer Health Care Concierge is a professional who assists patients and customers with navigating healthcare services, benefits, and resources. They often work in pharmacies, clinics, or hospitals, providing guidance on insurance coverage, prescription fulfillment, and wellness programs. Their goal is to improve the healthcare experience by answering questions, resolving issues, and helping customers access the care and information they need. This role typically requires strong communication skills and a solid understanding of healthcare processes.

What is the difference between Customer Health Care Concierge vs Customer Service Representative?

AspectCustomer Health Care ConciergeCustomer Service Representative
CredentialsHigh school diploma, healthcare-specific certifications often preferredHigh school diploma or equivalent, customer service training
Work EnvironmentHealthcare facilities, insurance companies, patient support centersRetail, call centers, corporate offices
Employer & IndustryHealthcare providers, insurance companiesVarious industries including retail, telecom, finance
Primary FocusAssisting patients with healthcare navigation, benefits, and appointmentsHandling customer inquiries, resolving issues, providing product info

The main difference is that a Customer Health Care Concierge specializes in healthcare-related support, focusing on patient navigation and benefits, while a Customer Service Representative handles general customer inquiries across various industries. Both roles require strong communication skills, but the healthcare concierge often needs healthcare knowledge and certifications.

More about Customer Health Care Concierge jobs
What states have the most Customer Health Care Concierge jobs? States with the most job openings for Customer Health Care Concierge jobs include:
What job categories do people searching Customer Health Care Concierge jobs look for? The top searched job categories for Customer Health Care Concierge jobs are:
Customer Health Care Concierge jobs near you
Infographic showing various Customer Health Care Concierge job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,689 per year, or $18.1 per hour.

Care Concierge

K Health

New York, NY • Hybrid

$17 - $22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

About the role:

We are seeking a patient-first minded Care Concierge Agent to join our Clinic Team. The successful candidate will take a white glove approach to handling the needs of patients within the Clinic. This includes coordinating appointments, providing information about treatment options, handling support questions, and managing provider schedules to ensure the clinic operates smoothly to deliver high quality medicine. Must be flexible including nights, weekends and some holidays.

Core Competencies:

Hospitality: Care Concierge agents provide a warm and welcoming experience for both providers and patients, while being open and accommodating to new ideas and processes for continuous improvement. The ideal candidate will have a patient first mindset.

Accountability: Care Concierge agents take responsibility for the patient and provider experience, follow through on commitments and hold themselves to delivering high-quality results.The ideal candidate will be able to work independently to contribute to the team's goals.

Enterprising: Care Concierge agents demonstrate resourcefulness, initiative and drive to tackle their work energetically and with curiosity.The ideal candidate has a "get it done" attitude. 

Professionalism: Care Concierge creates a  positive and productive work environment for themselves and others. They achieve this by communicating with clarity and conciseness, actively listening and responding timely to requests.The ideal candidate is responsible and takes their work seriously.

Collaboration and Feedback: Care Concierge agents work effectively with others towards shared goals, value different opinions and perspectives, are willing to assist others when needed and are flexible and willing to adjust to changing circumstances. The ideal candidate works with their team to support the overall patient experience of the clinic.

What you will do:

Patient Experience Management

  • Develops close relationships with and serves as primary point of contact for patients
  • Onboards patients and validate insurance and IDs within department SLA requirements
  • Schedule appointments, follow-up visits and support the patient in navigating care outside of the virtual clinic
  • Maintain detailed records of patient interactions and progress to ensure accurate information across all systems
  • Communicate effectively and proactively with patients, providers and co-workers to facilitate care
  • Ability to build relationships with different types of people, including clients, organization members, and health care providers
  • Initiate outreach and missed appointment procedures
  • Maintain strict confidentiality in accordance with HIPAA policies

Patient & Provider Product Support

  • Act as an expert on the Clinic App and related systems, processes and tools
  • Handle multi-channel patient communication based on the needs of the patient (phone, chat, SMS, email)
  • Monitor Provider schedule adherence and performance within department's SLAs
  • Troubleshoot and document  technical issues for patient resolution
  • Act as a liaison between patients, clinical operations and healthcare providers while taking ownership of the patient experience

What we're looking for:

  • 1+Years in Healthcare/Hospitality experience
  • Team player in a small, supportive environment.
  • Ability to work with phone, chat, sms and email communication.
  • Empathetic, trustworthy, and passionate about patient care.
  • Organized and flexible: handle changing needs with ease.
  • Tech-savvy: troubleshoot and explain to patients.
  • Experience with Epic, Salesforce, G-Suite, Jira, and Slack
  • High school diploma (associate's/bachelor's in healthcare preferred).
  • This role is paid hourly, below compensation is the suggested annual gross pay.
  • Must have flexibility to work within the following hours (9:00 a.m. and 7:00 p.m. EST) including 1 weekend shift per week. 

Benefits & Perks:  #LI-Hybrid

  • Hybrid work schedule with weekly lunches and stocked fridges 
  • Monthly social committees for company events
  • 18 vacation days, 9 company holidays, 5 sick days, and 2 personal days 
  • Stock options for every full-time employee 
  • Paid parental leave
  • 401k benefit
  • Commuter Benefits 
  • Competitive health, dental, and vision insurance options

Apply