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How much do customer health care concierge jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer health care concierge in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is a customer health care concierge?

A Customer Health Care Concierge is a professional who assists patients and customers with navigating healthcare services, benefits, and resources. They often work in pharmacies, clinics, or hospitals, providing guidance on insurance coverage, prescription fulfillment, and wellness programs. Their goal is to improve the healthcare experience by answering questions, resolving issues, and helping customers access the care and information they need. This role typically requires strong communication skills and a solid understanding of healthcare processes.

How does a customer health care concierge typically collaborate with pharmacists and other healthcare professionals?

As a Customer Health Care Concierge, you will frequently work alongside pharmacists, pharmacy technicians, and other healthcare staff to ensure customers receive comprehensive support. This collaboration often involves coordinating medication pick-up, answering basic health-related questions, and helping customers navigate insurance or wellness programs. By acting as a bridge between the customer and healthcare professionals, you play a key role in enhancing the overall patient experience and ensuring accurate, timely communication of important information.

What are the key skills and qualifications needed to thrive as a customer health care concierge, and why are they important?

To thrive as a Customer Health Care Concierge, you need strong customer service skills, basic health care knowledge, and usually a high school diploma or equivalent. Familiarity with pharmacy software, appointment scheduling systems, and insurance verification tools is commonly required. Outstanding interpersonal skills, patience, and problem-solving ability help you build trust and effectively assist customers. These competencies are crucial to providing seamless, compassionate support and guidance to individuals navigating health care services.

What is the difference between Customer Health Care Concierge vs Customer Service Representative?

AspectCustomer Health Care ConciergeCustomer Service Representative
CredentialsHigh school diploma, healthcare-specific certifications often preferredHigh school diploma or equivalent, customer service training
Work EnvironmentHealthcare facilities, insurance companies, patient support centersRetail, call centers, corporate offices
Employer & IndustryHealthcare providers, insurance companiesVarious industries including retail, telecom, finance
Primary FocusAssisting patients with healthcare navigation, benefits, and appointmentsHandling customer inquiries, resolving issues, providing product info

The main difference is that a Customer Health Care Concierge specializes in healthcare-related support, focusing on patient navigation and benefits, while a Customer Service Representative handles general customer inquiries across various industries. Both roles require strong communication skills, but the healthcare concierge often needs healthcare knowledge and certifications.

More about Customer Health Care Concierge jobs

Who are the top companies hiring for Customer Health Care Concierge jobs?

The top employers for Customer Health Care Concierge jobs are:

What states have the most Customer Health Care Concierge jobs?

States with the most job openings for Customer Health Care Concierge jobs include:

What job categories do people searching Customer Health Care Concierge jobs look for?

The top searched job categories for Customer Health Care Concierge jobs are:

Customer Health Care Concierge jobs near you
Infographic showing various Customer Health Care Concierge job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,689 per year, or $18.1 per hour.

HealthCare Concierge

Care N Care Insurance Company of NC

Greensboro, NC • On-site

$15 - $19.50/hr

Full-time

Re-posted 7 days ago

Job description

Description:

The Healthcare Concierge should have relevant customer service experience, preferably with Medicare 

experience, specifically with Medicare Advantage programs, and be familiar with PPO’s and HMO’s. 

Must have strong oral and written communication skills, planning and problem-solving skills, and be 

skilled in personal diplomacy. The applicant must possess a high level of motivation, professionalism, 

and ethical conduct and place a premium on treating others with dignity and respect. 

Requirements:

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Receive all inbound calls from the member population and conduct proactive outbound calls as
  • assigned
  • Address member concerns and answer questions related to claims issues, provider resources,
  • benefits, billing, member enrollment/disenrollment, and service issues
  • Resolution and timely response to all member problems within expected or required timeframes
  • Adhere to set Member Services call center metrics and call evaluation requirements including,
  • but not limited to set monthly call volume, call quality scores, abandonment rates, CMS service
  • levels, and missed/refused call volume.
  • Assist with responding to member inquiries via email
  • Maintain personal metrics to established performance levels of the team
  • Management of the customer relationship to ensure retention and maintain member loyalty
  • Provide member education and counseling on access to services, benefits, and providers
  • Assume ownership and responsibility for member satisfaction with HealthTeam Advantage
  • Maintain completion of special projects, as assigned. This includes, but is not limited to member
  • outreach, follow-up, etc.
  • Assist in grievance and appeals process
  • Perform verification calls for members that have enrolled in the HealthTeam Advantage plan as
  • well as perform welcome calls to those members that do not require a verification call
  • Perform outreach calls for members that have enrolled and require provider attestation or HRA
  • completion.
  • Ability to work before/past normal shift hours to complete any outstanding tasks for a member(s).
  • May have to work mandatory overtime during certain timeframes in the calendar year (i.e., AEP,
  • Quality Measure initiatives, other special projects)
  • Ability to work either the 8:00 AM-5:00 PM, 8:30 AM-5:30 PM, 9:00 AM-6:00 PM, or 11:00 
  • AM-8:00 PM, Monday through Friday, outside of the Annual Enrollment Period, and the ability to be flexible with time during the Annual Enrollment Period, when Healthcare Concierge Service hours are 8:00 AM-8:00 PM, seven days a week.
  • All other duties as assigned.

EDUCATION AND EXPERIENCE

Education:

  • High School diploma, GED, or equivalent work experience

Required Experience:

  • Customer service, sales, or account management experience
  • Call Center/ High call volume handling experience
  • Managed care or health plan operations experience

Preferred Experience:

  • Healthcare Concierge experience
  • Medicare Experience

Other Requirements:

  • Annual Flu Vaccine

KNOWLEDGE, SKILLS, AND ABILITIES

Required Competencies:

  • Call Center/Customer Service Experience
  • Excellent problem-solving and organizational skills
  • Strong interpersonal communication skills
  • Excellent knowledge of Microsoft Office (Excel, Word, PowerPoint)
  • Ability to work independently or as a team
  • Operate general office equipment, including but not limited to computers, phones, and related
  • devices

Preferred Competencies:

  • Thorough knowledge of CMS guidelines, processes, and systems

PHYSICAL REQUIREMENTS

  • Exerting up to 10 pounds of force occasionally (up to 1/3 of the time) and/or;
  • A negligible amount of force frequently (1/3 to 2/3 of the time) to lift, carry, push, pull, or
  • otherwise move objects, including the human body.
  • Sedentary work involves sitting most of the time but may involve walking or standing for brief
  • periods of time.
  • Jobs are sedentary if walking and standing are required only occasionally and all other sedentary
  • criteria are met.

ABOUT HEALTHTEAM ADVANTAGE

HEALTHTEAM ADVANTAGE is an equal opportunity employer. All applicants will be considered for 

employment without attention to race, color, religion, sex, sexual orientation, gender identity, national 

origin, veteran, or disability status.


HealthTeam Advantage (HTA), a Greensboro-based health insurance company, owned by Cone Health, offers Medicare Advantage plans to eligible Medicare beneficiaries in 33 North Carolina counties. HTA has been certified by Best Companies Group as one of America’s Best Workplaces in 2025. To learn more about HealthTeam Advantage, visit htanc.com.