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Customer Care Concierge Jobs (NOW HIRING)

VCA Animal Hospitals

Care Concierge

Salt Lake City, UT · On-site

$15 - $19/hr

Are you customer-focused and enjoy providing top-notch client service and great communication? If ... The Care Concierge is the primary point of contact for a client during an Urgent Care visit ...

Zelis Healthcare, LLC

Care Concierge

Plano, TX · On-site

$14.50 - $18.75/hr

This role is part of a broader Care Concierge team dedicated to providing an exceptional customer experience, recognizing that each interaction represents an individual seeking guidance, education ...

HealthTeam Advantage

HealthCare Concierge

$15.75 - $20.50/hr

The Healthcare Concierge should have relevant customer service experience, preferably with Medicare, specifically Medicare Advantage programs, and be familiar with PPOs and HMOs. Must have strong ...

OtterBase

Healthcare Concierge

Kansas City, MO

$20/hr

What We're Looking For Experience in hospitality, guest services, or other customer-facing roles ... An interest in healthcare and a willingness to learn in a clinical environment. Strong ...

Aveda Institutes

Guest Care Concierge

Chapel Hill, NC · On-site

$12.75 - $16.50/hr

The Guest Care Concierge must exhibit certain characteristics and perform specific duties during ... Minimum of 2 years' continuous retail or customer service experience in a salon or spa required

Aveda Institutes

Guest Care Concierge

Columbus, OH · On-site

$14.75 - $19/hr

The Guest Care Concierge must exhibit certain characteristics and perform specific duties during ... Minimum of 2 years' continuous retail or customer service experience in a salon or spa required

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How much do customer care concierge jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer care concierge in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is a customer care concierge?

A Customer Care Concierge is a professional dedicated to providing personalized assistance and support to customers, often in hospitality, retail, healthcare, or service industries. Their main role is to ensure customers have a positive experience by answering questions, resolving issues, and offering tailored recommendations or services. They act as a liaison between the customer and the company, striving to exceed expectations and foster customer loyalty. Depending on the industry, their responsibilities may also include booking appointments, managing special requests, or coordinating services.

Do customer care concierges make good money?

Customer care concierge roles typically offer a median annual salary ranging from $30,000 to $45,000, depending on experience, location, and employer. Some positions may include bonuses or benefits that increase overall compensation, and strong communication skills and familiarity with customer service tools can enhance earning potential.

What are the key skills and qualifications needed to thrive as a customer care concierge?

To thrive as a Customer Care Concierge, you need excellent communication skills, problem-solving abilities, and a background in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM software, point-of-sale systems, and ticketing platforms is typically required. Outstanding emotional intelligence, patience, and a proactive attitude help you build rapport and resolve issues efficiently. These skills and qualities are vital for ensuring high customer satisfaction and loyalty in competitive service environments.

What does a customer care concierge do?

A customer care concierge provides personalized assistance to customers, addressing inquiries, resolving issues, and ensuring a positive experience. They often use communication tools like phone, email, or chat and require strong interpersonal and problem-solving skills to meet customer needs efficiently.

How does a customer care concierge typically collaborate with other departments to resolve client issues?

A Customer Care Concierge frequently acts as a central point of contact, coordinating with departments such as technical support, billing, and sales to resolve client concerns efficiently. This role requires strong communication and organizational skills to ensure that information is accurately relayed and follow-ups are conducted promptly. Collaborating across teams not only helps address client needs more effectively but also provides valuable insights that can lead to service improvements. Building positive relationships with colleagues in different areas is key to delivering a seamless and satisfying customer experience.
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What states have the most Customer Care Concierge jobs? States with the most job openings for Customer Care Concierge jobs include:
What job categories do people searching Customer Care Concierge jobs look for? The top searched job categories for Customer Care Concierge jobs are:
Customer Care Concierge jobs near you
Infographic showing various Customer Care Concierge job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,689 per year, or $18.1 per hour.

Care Concierge

VCA Animal Hospitals

Salt Lake City, UT • On-site

$15 - $19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

VCA Animal Hospitals rating

6.1

Company rating: 6.1 out of 10

Based on 656 frontline employees who took The Breakroom Quiz

29th of 52 rated veterinary

Job description

We are looking for Veterinary Care Concierges to join our VCA Urgent Care Animal Hospital in Salt Lake City, UT.
At VCA Animal Hospitals Urgent Care - Sugar House, the Care Concierge plays a vital role in accomplishing our vision!
Are you customer-focused and enjoy providing top-notch client service and great communication? If so, we want to hear from you! We're taking care of the future of veterinary medicine with an innovative approach to urgent care.
The Care Concierge is the primary point of contact for a client during an Urgent Care visit, helping to set expectations and ensure goals are met prior to checkout. This client service-based role serves as the liaison between a client and the medical team.
The Care Concierge sets the pace of our in-hospital experience. Successful Concierges quickly establish credibility and trust with clients, can manage multiple processes of the client journey, and bring pace and enthusiasm.
The clients are appreciative that there is a way for their pets to get the urgent care they need every day. Pet owners can join the virtual waiting room via the website and wait at home until they are notified via text to head into the hospital. This minimizes the wait time at the hospital and decreases the stress for the pet. The beautiful, well-designed lobby is where "coffee house meets spa", provides unique spaces for pets and their owners. Once checked in, all communication (from exam through checkout) is done in a private exam room with an individual Care Concierge to support the client and medical team.
What You'll Do
  • Greet clients and bring them into the exam room
  • Assist veterinarians by entering electronic medical records in real time during the patient exam
  • Create, present, and explain treatment plans per the veterinarian's direction
  • Keep the owner current with progress checks as a pet is receiving care
  • Coordinate with treatment teams to deliver a great treatment experience for the patient
  • Help provide exceptional patient care
  • Assist in reviewing discharge instructions, including medications, with clients
  • Checkout and collect payment in the exam room
  • Follow up with clients to check on patients and communicate any outstanding test results
  • Demonstrate excellent client and customer care

Qualifications
  • Minimum 2 years' experience in hospitality, customer service, patient care, or related industry
  • Previous experience in veterinary clinic or hospital setting preferred
  • Excellent written and verbal communication skills
  • Capable of listening to client objectives and advocating on their behalf
  • Action-oriented, independent, and self-starter, but also a strong team player
  • Comfortable working in a fast-paced healthcare environment
  • Strong computer and technology skills, ability to type 60wpm
  • Capable of learning medical terminology with support and direction
  • Comfortable around animals with a basic animal handling skillset and an aptitude to develop animal restraint techniques

Schedule: 4/10's. Full and Part-time positions available. The hospital is open 7 days a week, 10 am- 8 pm. Weekends are required.
Compensation: The pay range for this position is $15 - 19/ hour. Compensation is negotiable based on education, experience, and other relevant credentials.
Location: 753 E. 2100 S, Salt Lake City, UT 84106
Benefits: Below are some of the many benefits of joining the VCA team for full-time associates (part-time benefits may vary)!
  • Paid vacation, sick time, and holiday pay
  • Free mental health sessions (Lyra) and wellness subscriptions (Head Space)
  • Referral bonuses
  • Medical, dental & vision insurance for you and your family
  • Health saving account, and Flexible spending account
  • Generous pet care discounts plus discounts on Mars, Royal Canin, and more
  • Life, short, and long-term disability insurance (company-paid)
  • Paid parental leave for new parents
  • 401(k) (company match)
  • Opportunities for growth and leadership roles at VCA and Mars Veterinary Health
  • Dedicated onboarding and development support
  • Associate-led equity, inclusion, and diversity groups
  • Free Continuing Education through our online WoofU

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.

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