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Director Of Hotel Operations Jobs (NOW HIRING)

Daxton Hotel

Director of Hotel Operations

Birmingham, MI · On-site

$120 - $180/hr

We are seeking a seasoned and results-driven Director of Luxury Hotel Operations to oversee the strategic and day-to-day management of our prestigious hotel. As a key member of our executive team ...

Triumph Hotels

Director of Operations

Manhattan, NY · On-site

POSITION SUMMARY The Director of Operations is a senior hotel leader responsible for overseeing the day-to-day performance of the property's operational departments. Reporting to the General Manager ...

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Director Of Hotel Operations information

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$45K

$96.7K

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How much do director of hotel operations jobs pay per year?

As of Aug 25, 2026, the average yearly pay for director of hotel operations in the United States is $96,747.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,500.00 and $117,000.00 per year, depending on experience, location, and employer.

What does a director of hotel operations do?

A Director of Hotel Operations oversees the daily functions and overall management of a hotel or hospitality property. They are responsible for maintaining high standards of guest satisfaction, managing staff, coordinating departments such as housekeeping, front desk, and food services, and ensuring profitability. This role also involves budgeting, implementing hotel policies, and working closely with other executives to achieve business goals. Strong leadership, communication, and problem-solving skills are essential for success in this position.

What are some common challenges faced by a director of hotel operations and how can they be addressed?

A Director of Hotel Operations often encounters challenges such as maintaining high service standards during peak occupancy, managing diverse teams, and ensuring profitability while controlling costs. Balancing guest satisfaction with operational efficiency requires strong leadership, effective communication, and a hands-on approach to problem-solving. Proactively addressing staff training, monitoring performance metrics, and fostering collaboration across departments can help overcome these challenges and drive the hotel's overall success.

What are the key skills and qualifications needed to thrive as a director of hotel operations, and why are they important?

To thrive as a Director of Hotel Operations, you need extensive experience in hospitality management, strong business acumen, and typically a degree in hospitality or business administration. Familiarity with property management systems (PMS), revenue management software, and relevant certifications such as CHA (Certified Hotel Administrator) are commonly required. Exceptional leadership, problem-solving, and communication skills help in motivating teams and ensuring guest satisfaction. These skills and qualifications are crucial for optimizing operational efficiency, driving profitability, and maintaining high service standards in a competitive hotel environment.

What is the difference between Director Of Hotel Operations vs Hotel General Manager?

AspectDirector Of Hotel OperationsHotel General Manager
Primary FocusOversees multiple departments and strategic planningManages daily hotel operations and guest experience
ResponsibilitiesDevelops policies, manages budgets, and coordinates departmentsEnsures guest satisfaction, staff management, and operational efficiency
Required CredentialsHospitality management degree, experience in operationsHospitality degree, hotel management experience
Work EnvironmentCorporate offices and multiple hotel propertiesOn-site at the hotel

The main difference is that the Director Of Hotel Operations focuses on strategic oversight and departmental coordination across multiple properties or the entire hotel chain, while the Hotel General Manager handles daily operations and guest services at a specific hotel location. Both roles require hospitality experience and management skills, but their scope and responsibilities differ.

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Director Of Hotel Operations jobs near you
Infographic showing various Director Of Hotel Operations job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $96,747 per year, or $46.5 per hour.

Director of Hotel Operations

Birmingham, MI • On-site

Daxton Hotel
Traveler Accommodation • 51 - 200 employees
Learn more about Daxton Hotelexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Job description

Job Title: Director of Hotel Operations

Job Description: We are seeking a seasoned and results-driven Director of Luxury Hotel Operations to oversee the strategic and day-to-day management of our prestigious hotel. As a key member of our executive team, you will be responsible for upholding our brand's reputation for unparalleled luxury, delivering exceptional guest experiences, and driving operational excellence across all departments.

Responsibilities:

  • Provide strategic leadership and direction to all operational departments, including guest services, housekeeping, food and beverage, front desk, and facilities management.
  • Set and uphold the highest standards of luxury hospitality, ensuring that every aspect of the guest experience reflects our commitment to excellence, personalization, and attention to detail.
  • Develop and implement comprehensive operational plans and initiatives to optimize efficiency, elevate service standards, and maximize revenue opportunities.
  • Recruit, train, and empower a high-performing team, fostering a culture of collaboration, innovation, and continuous improvement.
  • Oversee financial performance, including budgeting, forecasting, and cost management, to achieve profitability targets and enhance the hotel's financial health.
  • Maintain impeccable standards of cleanliness, maintenance, and safety throughout the hotel, ensuring compliance with all relevant regulations and standards.
  • Collaborate closely with the sales and marketing team to develop and execute strategic initiatives to drive revenue growth, enhance brand visibility, and attract high-end clientele.
  • Stay abreast of industry trends, emerging technologies, and best practices, implementing innovative solutions to enhance guest experiences and operational efficiency.
  • Serve as a brand ambassador, building relationships with guests, partners, and stakeholders to drive loyalty, advocacy, and revenue growth.
  • Lead by example, demonstrating professionalism, integrity, and a commitment to excellence in all aspects of hotel operations.

Qualifications:

  • Bachelor's degree in Hospitality Management, Business Administration, or a related field (Master's degree preferred).
  • Minimum of 5 years of progressive leadership experience in luxury hotel operations, with a proven track record of success in a similar role.
  • Deep understanding of luxury hospitality standards, trends, and customer preferences, with a passion for delivering exceptional guest experiences.
  • Strong leadership abilities, with excellent strategic, analytical, and decision-making skills.
  • Outstanding communication, negotiation, and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.
  • Proficiency in hotel management systems, financial analysis, and Microsoft Office Suite.
  • Entrepreneurial mindset, with a proactive approach to problem-solving and driving innovation.
  • Flexibility to work evenings, weekends, and holidays as required.

WHATS IN IT FOR YOU

Paid time off

401K with company match up to 2%

Free shift-meal prepared by our in-house culinary experts

Medical, Dental, Vision, insurance effective on the 1st of the month after your hire date

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