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Director Of Hotel Operations Jobs (NOW HIRING)

Stonebridge Companies

$215K - $230K/yr

Regional Directors, General Managers, and property-level leadership teams Pay Range: $215,000 - $230,000 Job Summary: The Regional Vice President of Hotel Operations provides strategic and ...

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$96.7K

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How much do director of hotel operations jobs pay per year?

As of Jul 15, 2026, the average yearly pay for director of hotel operations in the United States is $96,747.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,500.00 and $117,000.00 per year, depending on experience, location, and employer.

What is the highest paid position in a hotel?

The highest paid position in a hotel is typically the General Manager or Hotel Director, responsible for overall operations, strategic planning, and financial performance. These roles often require extensive experience, leadership skills, and may include bonuses or profit-sharing, with salaries varying based on hotel size and location.

What does a Director of Hotel Operations do?

A Director of Hotel Operations oversees the daily functions and overall management of a hotel or hospitality property. They are responsible for maintaining high standards of guest satisfaction, managing staff, coordinating departments such as housekeeping, front desk, and food services, and ensuring profitability. This role also involves budgeting, implementing hotel policies, and working closely with other executives to achieve business goals. Strong leadership, communication, and problem-solving skills are essential for success in this position.

What does a hotel director of operations do?

A hotel director of operations oversees the daily management of hotel departments, including front desk, housekeeping, food and beverage, and maintenance. They develop policies, ensure guest satisfaction, manage budgets, and coordinate staff to ensure smooth hotel functioning and profitability.

How much does a director of a hotel make?

A director of hotel operations typically earns between $70,000 and $150,000 annually, depending on the size and location of the hotel, as well as experience and qualifications. Senior roles with extensive experience and in luxury hotels can earn higher salaries, often supplemented with bonuses and benefits.

What are some common challenges faced by a Director of Hotel Operations, and how can they be addressed?

A Director of Hotel Operations often encounters challenges such as maintaining high service standards during peak occupancy, managing diverse teams, and ensuring profitability while controlling costs. Balancing guest satisfaction with operational efficiency requires strong leadership, effective communication, and a hands-on approach to problem-solving. Proactively addressing staff training, monitoring performance metrics, and fostering collaboration across departments can help overcome these challenges and drive the hotel's overall success.

What is the difference between Director Of Hotel Operations vs Hotel General Manager?

AspectDirector Of Hotel OperationsHotel General Manager
Primary FocusOversees multiple departments and strategic planningManages daily hotel operations and guest experience
ResponsibilitiesDevelops policies, manages budgets, and coordinates departmentsEnsures guest satisfaction, staff management, and operational efficiency
Required CredentialsHospitality management degree, experience in operationsHospitality degree, hotel management experience
Work EnvironmentCorporate offices and multiple hotel propertiesOn-site at the hotel

The main difference is that the Director Of Hotel Operations focuses on strategic oversight and departmental coordination across multiple properties or the entire hotel chain, while the Hotel General Manager handles daily operations and guest services at a specific hotel location. Both roles require hospitality experience and management skills, but their scope and responsibilities differ.

What are the key skills and qualifications needed to thrive as a Director of Hotel Operations, and why are they important?

To thrive as a Director of Hotel Operations, you need extensive experience in hospitality management, strong business acumen, and typically a degree in hospitality or business administration. Familiarity with property management systems (PMS), revenue management software, and relevant certifications such as CHA (Certified Hotel Administrator) are commonly required. Exceptional leadership, problem-solving, and communication skills help in motivating teams and ensuring guest satisfaction. These skills and qualifications are crucial for optimizing operational efficiency, driving profitability, and maintaining high service standards in a competitive hotel environment.

Is a director of operations a high position?

A Director of Hotel Operations is a senior leadership role responsible for overseeing daily hotel activities, staff management, and ensuring service standards. It is considered a high-level position within the hospitality industry, often reporting to executive management and requiring extensive experience and leadership skills.
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Director Of Hotel Operations jobs near you

Director of Hotel Operations

Country Club Lodging, LLC

Kansas City, MO • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Description

CASCADE HOTEL KANSAS CITY
DIRECTOR OF OPERATIONS


Join the team at Cascade Hotel Kansas City, a Marriott Tribute Portfolio Hotel located in the heart of the Country Club Plaza. Featuring 177 luxury guest rooms, over 15,000 square feet of event space, signature dining experiences, and a vibrant rooftop venue, Cascade Hotel delivers exceptional hospitality through personalized service, thoughtful experiences, and a commitment to excellence.


We believe exceptional guest experiences begin with exceptional associates. If you are passionate about hospitality, service, leadership, and creating memorable experiences, we'd love to hear from you.


We are seeking a Director of Operations to join our leadership team. This position plays a critical role in driving operational excellence, guest satisfaction, financial performance, and associate engagement across the hotel. The Director of Operations provides strategic and hands-on leadership while ensuring all departments operate efficiently, consistently, and in alignment with the hotel's service standards and business objectives.


Position Summary


The Director of Operations is responsible for overseeing hotel operations and partnering with department leaders to deliver exceptional guest experiences, maximize financial performance, and foster a culture of accountability and service excellence. This position works closely with hotel leadership to establish operational priorities, support associate development, improve service delivery, and ensure the successful execution of hotel initiatives and major events.


Key Responsibilities


Provide leadership and operational oversight across hotel departments to ensure exceptional guest service and operational efficiency.
Lead daily operational reviews and establish accountability for performance standards and business objectives.
Partner with department leaders to optimize staffing, labor productivity, and operational effectiveness.
Drive improvements in guest satisfaction, service quality, and overall hotel performance.
Support food and beverage, rooms, and ancillary revenue optimization initiatives.
Ensure operational readiness and execution for major events, group business, and high-demand periods.
Lead cross-functional planning and communication to support successful hotel operations.
Analyze operational and financial performance metrics and implement strategies for continuous improvement.
Foster a positive, service-driven culture focused on associate engagement, accountability, and professional development.
Coach, mentor, and support department leaders to strengthen leadership effectiveness and succession planning.
Ensure compliance with hotel policies, safety standards, and Marriott brand expectations.
Serve as Manager on Duty as needed and respond to guest and operational concerns.
Perform additional duties as assigned.


Qualifications


Preferred:


Bachelor's degree in Hospitality Management, Business Administration, or a related field.
Marriott brand experience.
Luxury, lifestyle, or full-service hotel experience.
Experience leading large-scale events, group business, or complex hotel operations.


Schedule Requirements


Must be available to work a flexible schedule, including evenings, weekends, holidays, and on-call responsibilities as business needs require.
Regular attendance and punctuality are essential functions of the position.
The hotel operates 24 hours a day, 7 days a week.


Benefits


Eligible associates may enjoy:


Medical, dental, and vision insurance
Life insurance and voluntary benefits
Paid Time Off (PTO)
401(k) retirement plan
Marriott Associate Room Rate Program
Employee recognition programs
Career growth and development opportunities


Additional Requirements


Successful completion of a background check is required as a condition of employment.
Ability to move throughout the property for extended periods while overseeing operations.
Ability to occasionally lift, carry, push, or pull up to 35 pounds.
Maintain professional appearance, grooming, and leadership standards.


Cascade Hotel Kansas City is an Equal Opportunity Employer committed to fostering an inclusive workplace where all associates are valued and respected.

Requirements

Minimum 5 years of progressive hotel leadership experience in a full-service hotel environment. 

Strong operational knowledge of Rooms, Food & Beverage, and hotel support departments. 

Experience managing budgets, labor costs, forecasting, and operational performance. 

Proven leadership, coaching, communication, and problem-solving skills. 

Ability to effectively lead multiple departments in a fast-paced environment.

Apply