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Director Of Hotel Operations Jobs (NOW HIRING)

the Chef Agency

Director of Operations

Greenville, SC · On-site

$80K - $95K/yr

Bonus eligible, relocation assistance, MDV, PTO, 401k A full service hotel property in Greenville, SC is looking for a great Director of Operations to add to their team! Qualifications: * 3-5+ years ...

EVEN Hotels

Director of Hotel Sales

Omaha, NE · On-site

The Director of Sales is responsible for developing and executing the overall sales strategy for a portfolio of IHG-branded hotels. This strategic leader will guide on-property sales teams, drive top ...

Moody

Operations Manager - Hotel

Austin, TX · On-site

The Operations Manager is a key member of the hotel leadership team and plays an active role in the overall operation and success of the hotel. This position supports the General Manager in ...

Riley Hotel Group

Director of Sales

Mechanicsburg, PA · On-site

Director of Sales Mechanicsburg, PA Hyatt Studios is currently seeking an experienced, full-time ... Knowledge of hotel operations * Knowledge of Microsoft Word; Excel; Outlook and experience with ...

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Director Of Hotel Operations information

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$45K

$96.7K

$137.5K

How much do director of hotel operations jobs pay per year?

As of Sep 7, 2026, the average yearly pay for director of hotel operations in the United States is $96,747.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,500.00 and $117,000.00 per year, depending on experience, location, and employer.

What does a director of hotel operations do?

A Director of Hotel Operations oversees the daily functions and overall management of a hotel or hospitality property. They are responsible for maintaining high standards of guest satisfaction, managing staff, coordinating departments such as housekeeping, front desk, and food services, and ensuring profitability. This role also involves budgeting, implementing hotel policies, and working closely with other executives to achieve business goals. Strong leadership, communication, and problem-solving skills are essential for success in this position.

What are some common challenges faced by a director of hotel operations and how can they be addressed?

A Director of Hotel Operations often encounters challenges such as maintaining high service standards during peak occupancy, managing diverse teams, and ensuring profitability while controlling costs. Balancing guest satisfaction with operational efficiency requires strong leadership, effective communication, and a hands-on approach to problem-solving. Proactively addressing staff training, monitoring performance metrics, and fostering collaboration across departments can help overcome these challenges and drive the hotel's overall success.

What are the key skills and qualifications needed to thrive as a director of hotel operations, and why are they important?

To thrive as a Director of Hotel Operations, you need extensive experience in hospitality management, strong business acumen, and typically a degree in hospitality or business administration. Familiarity with property management systems (PMS), revenue management software, and relevant certifications such as CHA (Certified Hotel Administrator) are commonly required. Exceptional leadership, problem-solving, and communication skills help in motivating teams and ensuring guest satisfaction. These skills and qualifications are crucial for optimizing operational efficiency, driving profitability, and maintaining high service standards in a competitive hotel environment.

What is the difference between Director Of Hotel Operations vs Hotel General Manager?

AspectDirector Of Hotel OperationsHotel General Manager
Primary FocusOversees multiple departments and strategic planningManages daily hotel operations and guest experience
ResponsibilitiesDevelops policies, manages budgets, and coordinates departmentsEnsures guest satisfaction, staff management, and operational efficiency
Required CredentialsHospitality management degree, experience in operationsHospitality degree, hotel management experience
Work EnvironmentCorporate offices and multiple hotel propertiesOn-site at the hotel

The main difference is that the Director Of Hotel Operations focuses on strategic oversight and departmental coordination across multiple properties or the entire hotel chain, while the Hotel General Manager handles daily operations and guest services at a specific hotel location. Both roles require hospitality experience and management skills, but their scope and responsibilities differ.

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Director Of Hotel Operations jobs near you
Infographic showing various Director Of Hotel Operations job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $96,747 per year, or $46.5 per hour.

Head of Hotels (Hotel General Manager)

Merlin Entertainments

Carlsbad, CA

$100K - $125K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Merlin Entertainments rating

6.4

Company rating: 6.4 out of 10

Based on 68 frontline employees who took The Breakroom Quiz

24th of 52 rated entertainment

Job description


The Hotel General Manager (Internally known as the Head of Hotel Operations) is a pivotal Resort leader responsible for overseeing all aspects of the Hotel operations within the Resort. Reporting to the Director of Resort Operations & Experience, this position ensures seamless management of the Hotel team, focusing on guest satisfaction, team development, operational excellence, and adherence to brand and safety standards. The Head of Hotel leads and supports a dynamic team, driving strategic initiatives to enhance the guest experience and operational performance.


Key Responsibilities:

  • Oversee the daily operations of the Hotel, including housekeeping, front office, commercial and guest service functions.
  • Ensure the highest standards of maintenance, cleanliness, and presentation of hotel facilities, aligning with brand expectations. L
  • Collaborate with cross-functional teams to address and resolve operational challenges, ensuring a seamless guest experience.
  • Act as a key decision-maker during operational challenges, ensuring rapid resolution and maintaining guest satisfaction.
  • Oversee guest feedback resolution, ensuring timely and effective outcomes to maintain guest loyalty and brand reputation.
  • Act as Resort or Hotel Duty Manager as required
  • Proactively monitor and enhance guest satisfaction by addressing feedback and implementing service improvements.
  • Collaborate with Hotel Managers and wider team to identify and address skill gaps, ensuring teams are equipped to succeed.
  • Support planning and execution of operational readiness for peak seasons, events, and new openings.
  • Contribute to broader Resort and Merlin initiatives, providing insights and recommendations for improvement.
  • Use guest satisfaction metrics and insights to develop action plans for continuous service enhancement.
  • Drive team engagement initiatives, cultivating an inclusive and motivated workplace environment.
  • Lead, coach, and mentor the Hotel team, fostering a culture of accountability and excellence.
  • Support global functions with innovation and planning initiatives regarding to revenue management and future development
  • Work with Commercial and Business Support Team to develop and implement strategic initiatives to optimize Hotel operations and drive efficiency.
  • Build strong relationships with other Resort departments and partners, including Facilities, Food & Beverage, and Entertainment, to support integrated operations.
  • Conduct regular coaching sessions, performance reviews, and development programs to support career growth for team members.
  • Oversee compliance of policies and procedures set forth within the Merlin Entertainments Group Health, Safety and Security Policy.
  • Understand risk assessments and ensure reporting of any new risks as appropriate.
  • In cases of incidents or accidents ensure appropriate reporting is done in a timely and accurate manner.
  • Actively share ideas, comments, and suggestions for improving safety within their work areas with their appropriate line manager.
  • Other tasks as assigned and needed by the business.

Experience and Qualifications:

  • Proven leadership experience in managing large-scale hotel, or hospitality operations, including housekeeping, front office, and guest services.
  • Strong background in team development, employee engagement, and fostering a positive workplace culture.
  • Hands-on experience in delivering exceptional guest experiences and resolving guest complaints through service recovery processes.
  • Familiarity with property management systems (e.g., Opera) and task management tools (e.g., ALICE).
  • Degree or diploma in Hospitality Management, Business Administration, or a related field is desirable.
  • Proficiency in using guest service technologies and basic office applications (e.g., Microsoft Office Suite).

  • Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
    Paid Time Off (PTO).
  • Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
  • Recognition Programs and Rewards.
  • 401(k) Program: Save for the future with company matching contributions.
  • Tuition Reimbursement Programs: Get support for further education and career growth.
  • Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

Compensation between USD $100,000.00/Yr.-USD $125,000.00/Yr.

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