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Head Concierge Jobs (NOW HIRING)

Pistilli Management

Concierge

Queens, NY · On-site

$16.25 - $20.75/hr

Report to the property manager and/or head concierge any resident or guest dissatisfaction. * Performs other administrative job-related duties as directed

Sralab

Director, Concierge Rehabilitation

Chicago, IL · On-site

Summary The Director, Concierge Rehabilitation provides strategic, operational, and financial leadership for Concierge Rehabilitation services across Shirley Ryan AbilityLab. The director is ...

Atlas

Head of Growth

New York, NY · On-site

$225K - $300K/yr

Head of Growth Atlas • New York • Full-time • Reports to the CEO About Atlas Atlas is a ... A charge card with no preset limit, paired with a concierge that handles travel, dining, and the ...

PBS Facility Services

Director of Concierge

Brooklyn, NY · On-site

$85K - $90K/yr

The Director of Concierge will play a crucial role in training and retraining team members as necessary, fostering a cohesive team culture, and guaranteeing the attainment of daily and weekly ...

Capital One National Association

$210 - $287/hr

Director, Concierge Business Development Within the Premium Products & Travel (PP&T) organization, the Concierge team harnesses the power of artificial intelligence, the warmth of human experts and ...

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How much do head concierge jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for head concierge in the United States is $21.92, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $28.85 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a head concierge?

To thrive as a Head Concierge, you need extensive experience in hospitality, a strong knowledge of local attractions, and organizational skills, often supported by a diploma in hospitality management or similar field. Familiarity with property management systems, reservation software, and communication tools is typically required. Exceptional interpersonal skills, discretion, and the ability to multitask make someone stand out in this position. These skills are vital for delivering outstanding guest experiences, managing staff, and handling diverse requests efficiently in a luxury hospitality environment.

What are some common challenges faced by a head concierge, and how can they be managed effectively?

As a Head Concierge, one common challenge is balancing the high expectations of guests with the resources and policies of the property. Managing a diverse team, staying updated on local events, and handling last-minute or unusual requests also require strong problem-solving skills. Effective communication, a well-maintained network of local contacts, and ongoing staff training are key to overcoming these challenges and delivering exceptional guest experiences.

What is the difference between Head Concierge vs Concierge?

AspectHead ConciergeConcierge
Required CredentialsHigh school diploma, hospitality experience, customer service skillsHigh school diploma, customer service skills, hospitality experience often preferred
Work EnvironmentLuxury hotels, resorts, private clubsHotels, resorts, corporate buildings, luxury residences
Employer & Industry UsageTypically a supervisory role within hospitalityFrontline customer service role in hospitality and service industries
Common Search & Comparison IntentUnderstanding leadership responsibilities and career progressionLearning about entry-level duties and customer interaction

The Head Concierge generally holds a supervisory role with added responsibilities in managing guest services, while the Concierge focuses on providing direct customer assistance. Both roles require strong customer service skills and hospitality experience, but the Head Concierge often oversees the concierge team and handles more complex guest needs. Understanding these differences helps in career planning and job search strategies within the hospitality industry.

What is a head concierge?

A head concierge is a senior hospitality professional responsible for managing guest services, providing local information, and coordinating requests in hotels or luxury residences. They often oversee a team of concierges and require strong communication, organizational skills, and knowledge of local amenities. The role typically involves delivering personalized service to enhance guest experiences.

What is the role of a head concierge?

A head concierge oversees the concierge team in a hotel or luxury residence, ensuring guest services such as reservations, transportation, and local recommendations are efficiently handled. They coordinate staff, manage guest requests, and maintain high service standards, often requiring strong communication and organizational skills.

What cities are hiring for Head Concierge jobs?

Cities with the most Head Concierge job openings:

What are the most commonly searched types of Concierge jobs?

The most popular types of Concierge jobs are:

Who are the top companies hiring for Head Concierge jobs?

The top employers for Head Concierge jobs are:

What states have the most Head Concierge jobs?

States with the most job openings for Head Concierge jobs include:

What are popular job titles related to Head Concierge jobs?

For Head Concierge jobs, the most frequently searched job titles are:

Head Concierge jobs near you
Infographic showing various Head Concierge job openings in the United States as of August 2026, with employment types broken down into 81% Full Time, 16% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $45,599 per year, or $21.9 per hour.

Concierge

Pistilli Management

Queens, NY • On-site

$16.25 - $20.75/hr

Other

Posted 4 days ago

Job description

The concierge position requires dedication to always providing superior customer service within a luxury residential setting. The job is often demanding and fast-paced, requiring excellent time management and problem-solving skills.


RESPONSIBILITIES:

  • Interacts with residents and guests.
  • Has in-depth knowledge of the building and area.
  • Monitors and controls access to the property from the main entrance.
  • Monitors security cameras frequently and reports any suspicious activity according to front desk procedures.
  • Handles resident complaints and assists with problem-solving to the degree possible.
  • Assists with timely resolution of housekeeping and maintenance issues.
  • Processing incoming and outgoing packages on building link.
  • Processing maintenance requests and incident reports on Building Link.
  • Coordinates loading dock moving schedule for move-ins and move-outs.
  • Prepares daily shift log report as per Building Link.
  • Prepares incident reports as needed13.
  • Report to the property manager and/or head concierge any resident or guest dissatisfaction.
  • Performs other administrative job-related duties as directed

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