ZipRecruiter

Log In

1

Head Concierge Jobs (NOW HIRING)

The Pennsylvania State University

The CFD Division Head will lead a premier group of approximately fifteen of engineers and research faculty in meeting the mission of bringing state-of-the-technology tools, talent and leading-edge ...

SmartSuite Holdings LLC

Head of People

Kansas City, MO · On-site

About the Role SmartSuite is looking for a Head of People to build and lead our people function as we scale. Reporting to the CFO and partnering closely with the CEO, you'll own the full employee ...

Vi Living

Concierge

Hilton Head Island, SC · On-site

$17.06 - $20.01/hr

Meaningful and rewarding work TidePointe, a Vi Community, is located at 700 TidePointe Way, Hilton Head Island, SC 29928 Responsibilities: Concierge An opportunity exists on our highly accomplished ...

Vi Living

Concierge

Hilton Head Island, SC · On-site

$17.06 - $20.01/hr

Meaningful and rewarding work TidePointe, a Vi Community, is located at 700 TidePointe Way, Hilton Head Island, SC 29928 Responsibilities Concierge An opportunity exists on our highly accomplished ...

VillageCare

Lead Concierge

Manhattan, NY

$25.01 - $28.14/hr

Lead Concierge Location: Hybrid (Must Reside in NY/NJ/CT) Work Schedule: Monday - Friday, 8:00am ... Head; addressing minor building issues; and keeping the lobby orderly by initiating service ...

Village Care

Lead Concierge

Manhattan, NY · On-site

$25.01 - $28.14/hr

Lead Concierge Location: Hybrid (Must Reside in NY/NJ/CT) Work Schedule: Monday - Friday, 8:00am ... Head; addressing minor building issues; and keeping the lobby orderly by initiating service ...

The Greenbrier Hotel

Concierge

White Sulphur Springs, WV · On-site

$11.75 - $15/hr

Chef Concierge Updated: August 2023 To be successful in this position, the ideal candidate must meet the following criteria. In addition to the Service Standards for All Employees Primary ...

KW Property Management & Consulting

Butler

Miami, FL · On-site

$25/hr

Anticipate the personal needs of residents and execute all requests in a timely fashion. Be instrumental in creating a luxury environment and executing five-star service exceeding expectations in ...

The Greenbrier Hotel

Concierge

White Sulphur Springs, WV · On-site

$11.75 - $15/hr

Concierge Department: Rooms Division Reports: Chef Concierge To be successful in this position, the ideal candidate must meet the following criteria. In addition to the Service Standards for All ...

The Greenbrier Hotel

Concierge

White Sulphur Springs, WV

$11.75 - $15/hr

Chef Concierge Updated: August 2023 To be successful in this position, the ideal candidate must meet the following criteria. In addition to the Service Standards for All Employees Primary ...

previous pagenext page

Showing results 21-40

All JobsTourism JobsHotel JobsConcierge JobsHead Concierge Jobs

Head Concierge information

See salary details

$12

$21

$33

How much do head concierge jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for head concierge in the United States is $21.92, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $28.85 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a head concierge?

To thrive as a Head Concierge, you need extensive experience in hospitality, a strong knowledge of local attractions, and organizational skills, often supported by a diploma in hospitality management or similar field. Familiarity with property management systems, reservation software, and communication tools is typically required. Exceptional interpersonal skills, discretion, and the ability to multitask make someone stand out in this position. These skills are vital for delivering outstanding guest experiences, managing staff, and handling diverse requests efficiently in a luxury hospitality environment.

What are some common challenges faced by a head concierge, and how can they be managed effectively?

As a Head Concierge, one common challenge is balancing the high expectations of guests with the resources and policies of the property. Managing a diverse team, staying updated on local events, and handling last-minute or unusual requests also require strong problem-solving skills. Effective communication, a well-maintained network of local contacts, and ongoing staff training are key to overcoming these challenges and delivering exceptional guest experiences.

What is the difference between Head Concierge vs Concierge?

AspectHead ConciergeConcierge
Required CredentialsHigh school diploma, hospitality experience, customer service skillsHigh school diploma, customer service skills, hospitality experience often preferred
Work EnvironmentLuxury hotels, resorts, private clubsHotels, resorts, corporate buildings, luxury residences
Employer & Industry UsageTypically a supervisory role within hospitalityFrontline customer service role in hospitality and service industries
Common Search & Comparison IntentUnderstanding leadership responsibilities and career progressionLearning about entry-level duties and customer interaction

The Head Concierge generally holds a supervisory role with added responsibilities in managing guest services, while the Concierge focuses on providing direct customer assistance. Both roles require strong customer service skills and hospitality experience, but the Head Concierge often oversees the concierge team and handles more complex guest needs. Understanding these differences helps in career planning and job search strategies within the hospitality industry.

What is a head concierge?

A head concierge is a senior hospitality professional responsible for managing guest services, providing local information, and coordinating requests in hotels or luxury residences. They often oversee a team of concierges and require strong communication, organizational skills, and knowledge of local amenities. The role typically involves delivering personalized service to enhance guest experiences.

What is the role of a head concierge?

A head concierge oversees the concierge team in a hotel or luxury residence, ensuring guest services such as reservations, transportation, and local recommendations are efficiently handled. They coordinate staff, manage guest requests, and maintain high service standards, often requiring strong communication and organizational skills.

What cities are hiring for Head Concierge jobs?

Cities with the most Head Concierge job openings:

What are the most commonly searched types of Concierge jobs?

The most popular types of Concierge jobs are:

Who are the top companies hiring for Head Concierge jobs?

The top employers for Head Concierge jobs are:

What states have the most Head Concierge jobs?

States with the most job openings for Head Concierge jobs include:

What are popular job titles related to Head Concierge jobs?

For Head Concierge jobs, the most frequently searched job titles are:

Head Concierge jobs near you
Infographic showing various Head Concierge job openings in the United States as of August 2026, with employment types broken down into 81% Full Time, 16% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $45,599 per year, or $21.9 per hour.

Program Director, Technician Earn-and-Learn Concierge Service

Cincinnati State

Cincinnati, OH • On-site

$73K/yr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Key responsibilities

  • Lead implementation of the Technician Earn-and-Learn Concierge Service according to program requirements, policies, scope, budget, and performance measures.

  • Recruit, onboard, supervise, coach, and evaluate part-time staff members and assign employer portfolios based on various factors.

  • Coordinate employer outreach with regional partners, support employer engagement, and ensure service delivery aligns with employer needs.

Job description

Program Director, Technician Earn-and-Learn Concierge Service
Position Summary
The Program Director provides strategic and day-to-day leadership for Cincinnati State's Technician Earn-and-Learn Concierge Service for the Southwest JobsOhio Region. The Director leads a coordinated, employer-centered service model that helps eligible JobsOhio-industry employers start or expand registered apprenticeships, for-credit associate-degree pathways, and non-credit pathways articulated to college credit. The position ensures that employers receive responsive, neutral, and practical guidance from initial outreach through incentive application, program implementation, milestone achievement, and ongoing follow-up.
This role requires a workforce leader who can combine operational discipline with trusted relationship management. The Director must protect provider neutrality while ensuring that the team advocates actively for employer needs, coordinates regional partners, and negotiates workable solutions when standard training schedules, formats, offerings, or timelines do not align with business operations.
Essential Duties and Responsibilities
Program leadership and contract performance
  • Lead implementation of the Technician Earn-and-Learn Concierge Service in accordance with JobsOhio requirements, Cincinnati State policies, approved scope, budget, performance measures, and reporting expectations.
  • Translate program requirements into clear operating procedures, service standards, workflows, staff expectations, and employer-facing practices.
  • Serve as the primary operational contact for JobsOhio and the Concierge Lead; prepare for operating reviews, resolve implementation issues, and ensure timely completion of deliverables.
  • Monitor employer reach, incentive applications, pathway launches or expansions, participant enrollment, milestone conversion, employer satisfaction, regional coverage, response time, and data quality.

Staff and caseload management
  • Recruit, onboard, supervise, coach, and evaluate two part-time Concierge Advisors and a part-time Performance & Systems Analyst.
  • Assign and rebalance employer portfolios based on geography, employer complexity, industry experience, relationship continuity, service intensity, and staff capacity.
  • Provide direct employer support during launch, workload surges, complex engagements, or escalated negotiations.
  • Maintain a workplace culture centered on responsiveness, collaboration, sound judgment, inclusion, accountability, and continuous improvement.

Employer and regional engagement
  • Coordinate employer outreach and lead generation with JobsOhio, JobsOhio Network partners, workforce boards, OhioMeansJobs Centers, chambers, sector partnerships, education providers, and other regional organizations to expand participation and avoid duplication.
  • Support employers of varying sizes and levels of readiness, including employers with no formal training infrastructure, informal OJT, stalled programs, retention challenges, capacity constraints, or multiple locations and providers.
  • Ensure recommendations are based on employer needs rather than institutional preference; maintain employer choice and provider neutrality.
  • Lead or support complex discussions with training providers to secure feasible schedules, delivery formats, locations, cohort structures, content, pricing, and implementation timelines.

Service quality and technical oversight
  • Ensure consistent delivery of employer screening, high-level needs assessment, model-selection support, resource navigation, warm referrals, incentive application assistance, milestone documentation support, follow-up, and satisfaction tracking.
  • Maintain working knowledge of registered apprenticeship, related technical instruction, OJT documentation, credit and non-credit education, articulation, cooperative education, employer match requirements, workforce funding, and incentive milestones.
  • Review complex employer plans and referrals for accuracy, eligibility, feasibility, and alignment with business needs.
  • Use employer feedback, performance data, staff experience, and the statewide community of practice to improve service delivery.

Systems, reporting, and stewardship
  • Ensure complete, accurate, and timely employer activity records, pipeline information, satisfaction results, milestone data, and required reports.
  • Oversee appropriate use of the CRM, Microsoft 365, digital intake and assessment tools, secure document management, dashboards, workflow automation, and approved AI-assisted administrative tools.
  • Manage project resources responsibly and coordinate with Finance, Information Technology, Institutional Research, Marketing, Cooperative Education, the Workforce Development Center, and other College units.
  • Participate in required training and the Concierge Lead's monthly community of practice and incorporate statewide guidance into regional operations.

Minimum Qualifications
  • Bachelor's degree in workforce development, business, education, public administration, human resources, economic development, organizational leadership, or a related field.
  • Five years of progressively responsible experience in employer-facing workforce development, talent development, education and training, economic development, or a closely related field.
  • Three years of experience leading staff, complex projects, regional initiatives, or cross-organizational partnerships.
  • Demonstrated success engaging employers of different sizes, industries, and levels of organizational maturity.
  • Working knowledge of earn-and-learn models, including registered apprenticeship and credit or non-credit training pathways, or demonstrated ability to develop this expertise quickly.
  • Experience using CRM, project-management, data-reporting, and Microsoft 365 tools to manage work and performance.
  • Strong written, verbal, facilitation, negotiation, problem-solving, and relationship-management skills.

Preferred Qualifications
  • Master's degree in a related field.
  • Seven or more years of employer-facing workforce or talent-development experience.
  • Experience with JobsOhio industries, registered apprenticeship, community colleges, Ohio Technical Centers, workforce boards, OhioMeansJobs, cooperative education, or credit articulation.
  • Experience managing a grant-, contract-, or performance-funded initiative, including budgets, compliance, metrics, and formal reporting.
  • Established relationships within the Southwest Ohio and tri-state workforce ecosystem.

Core Competencies Employer-centered leadership and consultative service
Strategic and operational execution
Staff development and performance management
Regional partnership and coalition building
Negotiation and conflict resolution
Sound judgment and provider neutrality
Data-informed decision-making
Clear executive and employer communication
Adaptability and continuous improvement
Commitment to equitable access and inclusive service
Work Schedule and Conditions
  • Regular travel throughout the Southwest JobsOhio Region, including employer, provider, partner, and Cincinnati State locations.
  • Occasional evening or early-morning meetings and regional events may be required.
  • Work is performed in office, virtual, education, and employer environments; reasonable accommodations will be provided consistent with applicable law.

This position description is intended to describe the general nature and level of work performed. It is not an exhaustive list of all duties, responsibilities, or qualifications. Duties may be modified as program needs evolve.
Details: This grant starts in fiscal year 2026-27. It runs for 2 years and may be renewed.
Reports To: Director, Career Center
Minimum Compensation: $73,000/year
Contract Affiliation: Non-Bargaining
Status: Fulltime
Classification: Exempt
BENEFITS:
Cincinnati State provides employees with high quality and cost-effective benefits with a variety of options:
  • Medical Insurance (PPO- employer covers up to 92% of the premium, HDHP- employer covers 100% of the premium)
  • Dental Insurance (employer covers 100% of the premium)
  • Vision Insurance
  • NO WAITING PERIODS! Medical, Vision and Dental benefits are effective from day one of employment!
  • Flexible Spending Accounts and Health Savings Account (employer contributions)
  • Short-Term Disability: Offering 60% of your salary with a max of $500 weekly
  • Life Insurance and AD&D Insurance (employer paid)
  • Supplemental Life Insurance, Critical Illness and Accident: Optional at employee expense
  • Pet Insurance
  • Employee Assistance Plan for employees, spouse and dependents
  • Tuition Waiver for employees, spouse and dependents
  • Tuition Reimbursement
  • Free parking
  • 11 annual paid holidays in addition to generous paid time off options including vacation, sick, personal leave, and winter season days.
  • Employees at Cincinnati State qualifies for Public Service Loan Forgiveness

RETIREMENT:
As a Cincinnati State employee, and an employee of an Ohio public institution, you will not contribute to the Federal Social Security system. Instead, our employees will contribute to a State Retirement Plan (SERS or STRS) or an Alternative Retirement Plan (ARP): 403B and/or Deferred Compensation Program 457 Plan.
CINCINNATI STATE IS AN E-VERIFY EMPLOYER:
If you're hired, you must complete a Form I-9, which verifies your identity and your legal right to work in the U.S.
You'll need to provide original, acceptable documents-no photocopies-to complete the I-9 process.
A list of acceptable documents can be seen here: USCIS I-9 website
STATEMENT OF COMMITMENT
  • The institution declares that it will educate students by means of free, open, and rigorous intellectual inquiry to seek the truth.
  • The institution declares that its duty is to equip students with the opportunity to develop the intellectual skills they need to reach their own, informed conclusions.
  • The institution declares its commitment to not requiring, favoring, disfavoring, or prohibiting speech or lawful assembly.
  • The institution declares it is committed to create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth, and tolerates the differences in opinion that naturally occur in a public higher education community.
  • The institution declares that its duty is to treat all faculty, staff, and students as individuals, to hold them to equal standards, and to provide them equality of opportunity, with regard to those individuals' race, ethnicity, religion, sex, sexual orientation, gender identity, or gender expression.

Apply