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Director Of Guest Services Jobs (NOW HIRING)

Danforth Bay

Director of Guest Services

Freedom, NH · On-site

$65K/yr

Director of Guest Services Company: Purity Spring Resort | Danforth Bay Camping & RV Resort | King Pine Ski Area Location: Madison/Freedom, New Hampshire Job Type: Full-Time, Year-Round Status:

Danforth Bay

Director of Guest Services

Madison, NH · On-site

$65K/yr

Director of Guest Services Company: Purity Spring Resort | Danforth Bay Camping & RV Resort | King Pine Ski Area Location: Madison/Freedom, New Hampshire Job Type: Full-Time, Year-Round Status:

Hilton Mystic

Director of Guest Services

Stonington, CT · On-site

$70K - $75K/yr

Director Of Guest Services The Director of Guest Services at Hilton Mystic plays a vital role in ensuring guest satisfaction and maintaining high standards of service quality. This individual will ...

Solage

Director of Guest Services

Calistoga, CA · On-site

$110K - $120K/yr

Director of Guest Services Opportunity to be the culture leader of the rooms department and responsible for ensuring the guest experience is best in class. Inspire and motivate others to levels of ...

Hilton Mystic

Director of Guest Services

Mystic, CT · On-site

$70K - $75K/yr

The Director of Guest Services at Hilton Mystic plays a vital role in ensuring guest satisfaction and maintaining high standards of service quality. This individual will oversee the daily operations ...

Marriott

Director of Guest Services

Seattle, WA · On-site

Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the guest services, front ...

Villatel

Director of Guest Experience

Orlando, FL · On-site

Capture and critically analyze guest feedback data to continuously improve service standards and ... QUALIFICATIONS: * Minimum of 5-7 years of progressive leadership experience in a high-end ...

Milford Hospitality Group

Guest Services Agent

Milford, PA · On-site

$12.75 - $16.25/hr

Director of Hotel Operations Job Overview: The Guest Services Agent will be responsible for ensuring the smooth operation of Guest Services and guest satisfaction. Responsibilities and Duties:

JC Resorts

Director of Guest Experience

Laguna Beach, CA · On-site

$90K - $99K/yr

We welcome enthusiastic individuals to join our team of dedicated professionals who are passionate about providing a personalized coastal luxury experience to our guests. Our team members are ...

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Director Of Guest Services information

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$35K

$80.3K

$114.5K

How much do director of guest services jobs pay per year?

As of Sep 4, 2026, the average yearly pay for director of guest services in the United States is $80,304.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What does a director of guest services do?

A Director of Guest Services oversees the guest experience in hospitality settings such as hotels, resorts, or cruise ships. They manage front desk operations, supervise guest service staff, and ensure that guests receive outstanding service throughout their stay. Their responsibilities also include handling guest complaints, implementing service standards, and coordinating with other departments to resolve issues quickly. The goal is to create a welcoming environment that encourages guest satisfaction and repeat business.

What are the key skills and qualifications needed to thrive as a director of guest services?

To thrive as a Director Of Guest Services, you need extensive experience in hospitality management, strong organizational skills, and typically a bachelor's degree in hospitality or a related field. Familiarity with property management systems (PMS), customer relationship management (CRM) software, and relevant certifications such as Certified Hotel Administrator (CHA) are often required. Exceptional leadership, problem-solving abilities, and outstanding interpersonal communication help set top performers apart. These skills ensure seamless guest experiences, drive team excellence, and maintain high service standards crucial for the reputation and success of hospitality organizations.

How does the director of guest services collaborate with other departments to ensure a seamless guest experience?

As a Director of Guest Services, collaboration with departments such as housekeeping, maintenance, food and beverage, and front office is essential. You will regularly coordinate with these teams to address guest needs, resolve issues promptly, and implement service enhancements. Effective communication and proactive problem-solving help ensure all staff are aligned on guest expectations. This cross-departmental teamwork is key to delivering a consistently high level of hospitality and guest satisfaction.

What is the difference between Director Of Guest Services vs Guest Services Manager?

AspectDirector Of Guest ServicesGuest Services Manager
ResponsibilitiesOversees overall guest experience, develops policies, manages multiple departmentsManages daily guest service operations, supervises front-line staff
CredentialsBachelor's degree, experience in hospitality managementHigh school diploma or equivalent, hospitality experience
Work EnvironmentExecutive level, strategic planning, cross-department coordinationOperational focus, direct guest interaction, staff supervision

The Director Of Guest Services typically holds a higher-level, strategic role overseeing the entire guest experience, while the Guest Services Manager focuses on daily operations and staff management. Both roles require hospitality experience, but the director position involves broader responsibilities and leadership in policy development.

What cities are hiring for Director Of Guest Services jobs?

Cities with the most Director Of Guest Services job openings:

Who are the top companies hiring for Director Of Guest Services jobs?

The top employers for Director Of Guest Services jobs are:

What states have the most Director Of Guest Services jobs?

States with the most job openings for Director Of Guest Services jobs include:

Infographic showing various Director Of Guest Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $80,304 per year, or $38.6 per hour.

Director of Guest Services

New Day Executive Search

Mystic, CT • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Job description

Director Of Guest Services

Join a leading hospitality organization as the Director of Guest Services, where you will play a crucial role in ensuring guest satisfaction and maintaining high standards of service quality. This position offers an exciting opportunity to lead a dedicated team and enhance the guest experience in a respected hotel environment.

Director of Guest Services Benefits & Compensation

  • Competitive salary.
  • Comprehensive health, dental, and vision insurance.
  • 401(k) retirement plan with company match.
  • Paid time off for work-life balance.
  • Team member travel discount.
  • Career development opportunities to help you grow in the hospitality industry.

Director of Guest Services Requirements & Qualifications

  • Minimum 5 years in a hotel management position.
  • Previous AAA Four Diamond experience preferred.
  • Strong leadership and communication skills.
  • Ability to work in a dynamic environment.
  • Attention to detail and effective problem-solving abilities.
  • Knowledge of reservation systems and hotel operations.
  • Flexibility to work a varied schedule, including weekends, holidays, and evenings.

Director of Guest Services Day-to-Day Responsibilities

  • Lead and manage the Front Office team with support from the Assistant Front Desk Manager.
  • Collaborate with the Housekeeping Manager and supervisors to ensure clean, comfortable accommodations for all guests.
  • Oversee smooth check-in and check-out processes to enhance guest satisfaction.
  • Address guest inquiries and resolve any issues promptly and effectively.
  • Coordinate with other departments to fulfill guest needs and expectations.
  • Monitor guest feedback and implement improvements as necessary to elevate service quality.

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