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Concierge Director Jobs (NOW HIRING)

Stratton Amenities

Concierge/Security

Oakland, CA · On-site

$21/hr

... Concierge Director. • Inspect all doors and amenity spaces while patrolling the community. • Reset furniture in amenities to maintain standards and prepare for the next day. Pay range: $20-$21 ...

Tradition Senior Living

Concierge - Full Time

Dallas, TX · On-site

$15.25 - $19.75/hr

The Concierge Team Member reports directly to our Concierge Director who oversees day to day operations of the community's Concierge department. Responsibilities... Guests Relations: * Greet all ...

Tradition Senior Living

Concierge - Full Time

Dallas, TX · On-site

$15.25 - $19.50/hr

The Concierge Team Member reports directly to our Concierge Director who oversees day to day operations of the community's Concierge department. Responsibilities... Guests Relations: * Greet all ...

Shirley Ryan AbilityLab

$111 - $184/hr

Summary The Director, Concierge Rehabilitation provides strategic, operational, and financial leadership for Concierge Rehabilitation services across Shirley Ryan AbilityLab. The director is ...

Sralab

Director, Concierge Rehabilitation

Chicago, IL · On-site

Summary The Director, Concierge Rehabilitation provides strategic, operational, and financial leadership for Concierge Rehabilitation services across Shirley Ryan AbilityLab. The director is ...

Phoenix Senior Living

Concierge

Fayetteville, AR · On-site

$13.25 - $17.25/hr

Shift details: Concierge Monday- Friday; Every other weekend required PURPOSE Concierge The ... Other responsibilities include assisting the Associate Director /HR Designee in the community ...

Phoenix Senior Living

Concierge

Fayetteville, AR · On-site

$13.25 - $17.25/hr

Shift details: Concierge Monday- Friday; Every other weekend required PURPOSE Concierge The ... Other responsibilities include assisting the Associate Director /HR Designee in the community ...

Phoenix Senior Living

Concierge

Beaufort, SC

$14 - $18.25/hr

Shift details: Concierge Monday- Friday; Every other weekend required PURPOSE Concierge The ... Other responsibilities include assisting the Associate Director /HR Designee in the community ...

Phoenix Senior Living

Concierge

Beaufort, SC · On-site

$14 - $18.25/hr

Shift details: Concierge Monday- Friday; Every other weekend required PURPOSE Concierge The ... Other responsibilities include assisting the Associate Director /HR Designee in the community ...

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Phoenix Senior Living

Concierge

Fayetteville, AR · On-site

$13.25 - $17.25/hr

Shift details: Concierge Monday- Friday; Every other weekend required PURPOSE Concierge The ... Other responsibilities include assisting the Associate Director /HR Designee in the community ...

PBS Facility Services

Director of Concierge

Brooklyn, NY · On-site

$85K - $90K/yr

The Director of Concierge will play a crucial role in training and retraining team members as necessary, fostering a cohesive team culture, and guaranteeing the attainment of daily and weekly ...

Epic Healthcare

Concierge

Hamilton, NJ · On-site

$14.75 - $19.25/hr

Answer phones and direct calls or inquiries appropriately * Support the admissions and front office ... Concierge

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How much do concierge director jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for concierge director in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is a concierge director?

A Concierge Director is a senior hospitality professional responsible for overseeing the concierge services within a hotel, luxury residence, or resort. They manage a team of concierges, ensuring that guests receive personalized assistance with reservations, transportation, event planning, and local recommendations. The Concierge Director develops service standards, trains staff, and collaborates with other departments to enhance the overall guest experience. Their role requires strong leadership, exceptional communication skills, and in-depth knowledge of the local area. Ultimately, they strive to exceed guest expectations and contribute to the establishment's reputation for outstanding service.

What are the key skills and qualifications needed to thrive as a concierge director?

To thrive as a Concierge Director, you need extensive experience in hospitality management, a deep understanding of guest services, and often a degree in hospitality or a related field. Familiarity with property management systems (PMS), concierge software, and customer relationship management (CRM) tools is typically required. Exceptional interpersonal communication, leadership, and problem-solving abilities help set top performers apart in this role. These skills ensure outstanding guest experiences, efficient team operations, and the ability to resolve issues promptly in luxury hospitality environments.

How does a concierge director typically collaborate with other departments to enhance guest satisfaction?

A Concierge Director works closely with various hotel departments, such as front office, housekeeping, and food and beverage, to ensure seamless guest experiences. They coordinate with these teams to fulfill special requests, resolve guest issues promptly, and provide tailored recommendations. Effective communication and relationship-building skills are essential, as the Concierge Director often acts as a bridge between guests and the wider hotel staff. This collaborative approach helps maintain high service standards and fosters a culture of hospitality throughout the property.

What is the difference between Concierge Director vs Concierge Manager?

AspectConcierge DirectorConcierge Manager
CredentialsExperience in hospitality, customer service, and leadership; certifications like Certified Hotel Concierge (CHC) are commonSimilar credentials, often with hospitality or customer service experience; certifications like CHC may be preferred
Work EnvironmentOversees multiple concierge teams, strategic planning, and high-level guest services in hotels or luxury residencesManages daily operations of concierge staff, directly assisting guests in hotels or resorts
Employer & IndustryLuxury hotels, resorts, high-end residential buildingsHotels, resorts, luxury residential properties

The main difference is that a Concierge Director focuses on strategic leadership and overseeing multiple teams, while a Concierge Manager handles daily guest services and staff management. Both roles require similar credentials and work in comparable environments, but the Director role involves higher-level planning and oversight.

What does a concierge director do?

A concierge director oversees the concierge services in a hospitality or residential setting, managing staff and ensuring guest or resident needs are met efficiently. They coordinate services such as reservations, transportation, and local recommendations, often requiring strong customer service skills and leadership abilities.
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Concierge Director jobs near you
Infographic showing various Concierge Director job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, 1% Temporary, and 1% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $37,689 per year, or $18.1 per hour.

Concierge/Security

Stratton Amenities

Oakland, CA • On-site

$21/hr

Part-time

Medical, Dental, Vision, PTO

Re-posted 2 days ago

Stratton Amenities rating

3.2

Company rating: 3.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description


Stratton Amenities is a leading provider of luxury concierge and courtesy patrol services, catering to upscale apartments and condominium buildings. Our mission is to enhance people's lives through genuine hospitality, innovation, and the creation of a Culture of Service.
We are currently seeking energetic, friendly, and professional individuals to join our growing team as Courtesy Patrol/Concierge.
As a Courtesy Patrol Agent/Concierge, you play a crucial role in ensuring the security of our community and the safety of our tenants and team members. Your primary responsibility is to observe, detect, and report any security concerns to our chain of command. Additionally, your presence and ability to interact with residents and visitors while patrolling the facility contribute to their sense of comfort and well-being.
Shifts: Part-TIme, Full-Time, Overnights, Weekends
Requirements:
• Excellent verbal and written communication skills.
• Strong problem-solving abilities.
• Exceptional interpersonal skills and a passion for guest service.
• Ability to walk and patrol the property, parking areas, and amenities.
• Ability to actively listen and respond promptly and genuinely to residents' and guests' requests.
• Ability to think clearly and make concise decisions under pressure.
• Professional appearance with a neat and well-groomed demeanor.
• Organizational skills, pro activeness, productivity, and self-motivation with a positive attitude.
• Ability to take pride in the position and property, demonstrating a sense of ownership.
Responsibilities:
• Remain attentive to the surroundings and refrain from engaging in activities that may distract from work.
• Welcome residents with a smile and provide exceptional service, offering assistance whenever possible.
• Anticipate residents' needs and offer assistance to anyone who appears to require it.
• Conduct daily rounds, thoroughly checking all areas of the facility.
• Inspect all entrances, egress doors, man-gates, handicap gates, fire gates, loading docks, and elevators (reporting any elevator issues immediately).
• Regularly monitor gates and doors throughout the shift to ensure safety.
• Respond promptly to facility emergencies such as fire alarms, elevator entrapment, vehicle accidents, smoke complaints, and noise complaints.
• Provide friendly customer service and accurate information to residents and guests.
• Follow directives from the Facilities Manager and/or Concierge Director.
• Inspect all doors and amenity spaces while patrolling the community.
• Reset furniture in amenities to maintain standards and prepare for the next day.
Pay range: $20-$21 per hour
Benefits include health, dental, and vision insurance, paid sick leave, and paid time off.
Stratton Amenities is an equal opportunity employer, firmly believing in the importance of diversity and inclusion in fostering connections within a culture of service.

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