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Concierge Director Jobs (NOW HIRING)

Phoenix Senior Living

Concierge

Lexington, KY · On-site

$13.50 - $17.50/hr

Concierge PT & PRN shifts available 2nd & 3rd Shifts Monday, Tuesday, Wednesday: 3:30pm-Midnight ... Other responsibilities include assisting the Associate Director /HR Designee in the community ...

Phoenix Senior Living

Concierge

Loganville, GA

$13.25 - $17.25/hr

Concierge Monday- Friday; Every other weekend required and alternating holidays, it is a rotating ... Other responsibilities include assisting the Associate Director /HR Designee in the community ...

Phoenix Senior Living

Concierge

Loganville, GA · On-site

$13.25 - $17.25/hr

Concierge Monday- Friday; Every other weekend required and alternating holidays, it is a rotating ... Other responsibilities include assisting the Associate Director /HR Designee in the community ...

Phoenix Senior Living

Concierge

Marietta, GA · On-site

$14.75 - $19/hr

Shift details: Concierge Available Shifts include: Monday - Friday 4:00pm - 8:00pm Saturday ... Other responsibilities include assisting the Associate Director /HR Designee in the community ...

Phoenix Senior Living

Concierge

Lexington, KY · On-site

$13.50 - $17.50/hr

Concierge PT & PRN shifts available 2nd & 3rd Shifts Monday, Tuesday, Wednesday: 3:30pm-Midnight ... Other responsibilities include assisting the Associate Director /HR Designee in the community ...

Phoenix Senior Living

Concierge

Lexington, KY · On-site

$13.50 - $17.50/hr

Concierge PT & PRN shifts available 2nd & 3rd Shifts Monday, Tuesday, Wednesday: 3:30pm-Midnight ... Other responsibilities include assisting the Associate Director /HR Designee in the community ...

Phoenix Senior Living

Concierge

Loganville, GA · On-site

$13.25 - $17.25/hr

Concierge Monday- Friday; Every other weekend required and alternating holidays, it is a rotating ... Other responsibilities include assisting the Associate Director /HR Designee in the community ...

PBS Facility Services

Director of Concierge

Brooklyn, NY · On-site

$85K - $90K/yr

The Director of Concierge will play a crucial role in training and retraining team members as necessary, fostering a cohesive team culture, and guaranteeing the attainment of daily and weekly ...

American House Senior Living

Concierge

Bonita Springs, FL

$14.50 - $18.75/hr

Concierge (Part Time, Evenings) Concierge Position Summary Under the general direction of the Executive Director, primary responsibilities include, but are not limited to, the overall management ...

Associa

Concierge

Lone Tree, CO · On-site

$19 - $20/hr

The Concierge supports the General Manager and works with all onsite employees. This position ... Meet and direct contractors and service providers on site as needed Administration & Operations

Associa

Concierge

Las Vegas, NV · On-site

$18.56/hr

The Concierge supports the General Manager and works with all onsite employees. This position ... Meet and direct contractors and service providers on site as needed * Walk all amenities, grounds ...

The Seville of San Clemente

Concierge

San Clemente, CA · On-site

$20/hr

Hourly / Non-Exempt Supervisor: HR/Business Office Director GENERAL SUMMARY: The Concierge is responsible for answering and transferring all incoming calls in a courteous and professional manner ...

Phoenix Senior Living

Part-time Concierge

Dalton, GA · On-site

$13.75 - $17.75/hr

Shift details: Concierge Monday- Friday; Every other weekend required PURPOSE Concierge The ... Other responsibilities include assisting the Associate Director /HR Designee in the community ...

The Seville of San Clemente

Concierge

San Clemente, CA · On-site

$20/hr

Hourly / Non-Exempt Supervisor: HR/Business Office Director GENERAL SUMMARY: The Concierge is responsible for answering and transferring all incoming calls in a courteous and professional manner ...

Phoenix Senior Living

Part-time Concierge

Dalton, GA · On-site

$13.75 - $17.75/hr

Shift details: Concierge Monday- Friday; Every other weekend required PURPOSE Concierge The ... Other responsibilities include assisting the Associate Director /HR Designee in the community ...

Seville Services LLC

Concierge

San Clemente, CA

$20/hr

Hourly / Non-Exempt Supervisor: HR/Business Office Director GENERAL SUMMARY: The Concierge is responsible for answering and transferring all incoming calls in a courteous and professional manner ...

Phoenix Senior Living

Part-time Concierge

Dalton, GA · On-site

$13.75 - $17.75/hr

Shift details: Concierge Monday- Friday; Every other weekend required PURPOSE Concierge The ... Other responsibilities include assisting the Associate Director /HR Designee in the community ...

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Concierge Director information

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How much do concierge director jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for concierge director in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Concierge Director, and why are they important?

To thrive as a Concierge Director, you need extensive experience in hospitality management, a deep understanding of guest services, and often a degree in hospitality or a related field. Familiarity with property management systems (PMS), concierge software, and customer relationship management (CRM) tools is typically required. Exceptional interpersonal communication, leadership, and problem-solving abilities help set top performers apart in this role. These skills ensure outstanding guest experiences, efficient team operations, and the ability to resolve issues promptly in luxury hospitality environments.

How does a Concierge Director typically collaborate with other departments to enhance guest satisfaction?

A Concierge Director works closely with various hotel departments, such as front office, housekeeping, and food and beverage, to ensure seamless guest experiences. They coordinate with these teams to fulfill special requests, resolve guest issues promptly, and provide tailored recommendations. Effective communication and relationship-building skills are essential, as the Concierge Director often acts as a bridge between guests and the wider hotel staff. This collaborative approach helps maintain high service standards and fosters a culture of hospitality throughout the property.

What is a Concierge Director?

A Concierge Director is a senior hospitality professional responsible for overseeing the concierge services within a hotel, luxury residence, or resort. They manage a team of concierges, ensuring that guests receive personalized assistance with reservations, transportation, event planning, and local recommendations. The Concierge Director develops service standards, trains staff, and collaborates with other departments to enhance the overall guest experience. Their role requires strong leadership, exceptional communication skills, and in-depth knowledge of the local area. Ultimately, they strive to exceed guest expectations and contribute to the establishment's reputation for outstanding service.

What is the difference between Concierge Director vs Concierge Manager?

AspectConcierge DirectorConcierge Manager
CredentialsExperience in hospitality, customer service, and leadership; certifications like Certified Hotel Concierge (CHC) are commonSimilar credentials, often with hospitality or customer service experience; certifications like CHC may be preferred
Work EnvironmentOversees multiple concierge teams, strategic planning, and high-level guest services in hotels or luxury residencesManages daily operations of concierge staff, directly assisting guests in hotels or resorts
Employer & IndustryLuxury hotels, resorts, high-end residential buildingsHotels, resorts, luxury residential properties

The main difference is that a Concierge Director focuses on strategic leadership and overseeing multiple teams, while a Concierge Manager handles daily guest services and staff management. Both roles require similar credentials and work in comparable environments, but the Director role involves higher-level planning and oversight.

More about Concierge Director jobs
What cities are hiring for Concierge Director jobs? Cities with the most Concierge Director job openings:
What are the most commonly searched types of Concierge jobs? The most popular types of Concierge jobs are:
What states have the most Concierge Director jobs? States with the most job openings for Concierge Director jobs include:
What job categories do people searching Concierge Director jobs look for? The top searched job categories for Concierge Director jobs are:
Concierge Director jobs near you
Infographic showing various Concierge Director job openings in the United States as of May 2026, with employment types broken down into 4% As Needed, 30% Full Time, 58% Part Time, 4% Temporary, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $37,689 per year, or $18.1 per hour.
Concierge

Concierge

Phoenix Senior Living

Lexington, KY • On-site

$13.50 - $17.50/hr

Other

Posted 25 days ago

Phoenix Senior Living rating

4.6

Company rating: 4.6 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

213th of 228 rated social care providers

Job description

Description

The Lafayette is seeking a Concierge to join their team! 

Shift details:

Concierge

PT & PRN shifts available

2nd & 3rd Shifts

Monday, Tuesday, Wednesday: 3:30pm-Midnight

Saturday & Sunday: Midnight-7am

PURPOSE

Concierge

The Concierge is often the initial contact and first impression that many people have of Phoenix Senior Living. The Concierge is responsible for greeting potential residents, families, visitors, managing both external and internal calls, taking and communicating messages. The Concierge provides an overview of community information to those inquiries in support of the Community Engagement Director and Executive Director in the marketing and sales efforts. Other responsibilities include assisting the Associate Director /HR Designee in the community recruitment process, computer data entry and other assigned general administrative duties as well as monitoring the Bistro area for refreshments, cleanliness, music and ensuring a pleasant atmosphere. 

PRINCIPLE DUTIES AND RESPONSIBILITIES

Concierge

CUSTOMER EXPERIENCE

  • Oversees the community entry area for visitors, guest and residents, extends a warm welcome and greeting, offers and provides beverages to visitors and guest 
  • Contacts the Community Engagement Director and Executive Director or Department Director to meet with prospective residents, families or visitors and ensures wait times are minimal 
  • Greets potential candidates interested in learning more about Phoenix careers and job openings at the community. Director candidates to apply online or captures the candidate's information onsite to launch the recruitment process 
  • Answers incoming calls and resident calls within two - three (2 - 3) rings with the appropriate community greeting message and identification 
  • Tales complete messages with pertinent information (name, number, message, time, date) as appropriate and communicates messages to the intended recipient 
  • Offers and provides a community overview to the caller, determines who to forward the caller to and notifies the caller who they are being transferred to and announce the caller to the community associate 
  • Manages appointments for residents and family members such as but not limited to hair dresser, transportation, other 
  • Sends get well cards to residents in the community (obtain community leaders signatures before delivering card) 
  • Sends sympathy cards to families and/ or responsible parties as needed (obtain community leaders signatures before delivering card) 

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Requirements

EDUCATION/EXPERIENCE/LICENSURE- CERTIFICATION

Concierge

  • Education: High School Diploma/ GED required 
  • Proven customer service experience and skills 
  • Knowledge and experience in the Senior Living Industry preferred 


What Phoenix Senior Living employees say

Pay

Hours and flexibility

Workplace

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