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Chief Concierge Jobs (NOW HIRING)

The Fellowship Family

Concierge

Milledgeville, GA

$14 - $18.25/hr

Support the vision of the President/CEO by working coopertively and cohesively on service and operational matters with the ED/TFF management teams, and fellow employees. * Concierge functions for TFF ...

Victory Toyota of Canton

Service Concierge

Canton, MI · On-site

$14.50 - $18.75/hr

The Service Concierge's primary goal is to be the Chief Customer Care Advocate; experience and interpret each customer touchpoint through the eyes of the customer to promote customer loyalty and grow ...

Albany Subaru

Service Concierge

Albany, CA · On-site

$22 - $24/hr

The Service Concierge's primary goal is to be the Chief Customer Care Advocate; experience and interpret each customer touchpoint through the eyes of the customer to promote customer loyalty and grow ...

Kastner Honda

Service Concierge

Napa, CA

$20.25 - $26/hr

The Service Concierge's primary goal is to be the Chief Customer Care Advocate; experience and interpret each customer touchpoint through the eyes of the customer to promote customer loyalty and grow ...

Albany Subaru

Service Concierge

Albany, CA · On-site

$18.25 - $23.50/hr

The Service Concierge's primary goal is to be the Chief Customer Care Advocate; experience and interpret each customer touchpoint through the eyes of the customer to promote customer loyalty and grow ...

Land Rover Jaguar Volvo Monterey

Service Concierge

Seaside, CA · On-site

$16.50 - $21.50/hr

The Service Concierge's primary goal is to be the Chief Customer Care Advocate; experience and interpret each customer touchpoint through the eyes of the customer to promote customer loyalty and grow ...

Kastner Honda

Service Concierge

Napa, CA · On-site

$21/hr

The Service Concierge's primary goal is to be the Chief Customer Care Advocate; experience and interpret each customer touchpoint through the eyes of the customer to promote customer loyalty and grow ...

Ocean Honda Milford

Service Concierge

Groton, CT · On-site

$18 - $21/hr

The Service Concierge's primary goal is to be the Chief Customer Care Advocate; experience and interpret each customer touchpoint through the eyes of the customer to promote customer loyalty and grow ...

Ocean Honda Milford

Service Concierge

Groton, CT · On-site

$15.50 - $20/hr

The Service Concierge's primary goal is to be the Chief Customer Care Advocate; experience and interpret each customer touchpoint through the eyes of the customer to promote customer loyalty and grow ...

PURE HEALTH MASTER

CONCIERGE

Dallas, TX · On-site

$14.25 - $18.50/hr

Position Summary The ALF Concierge plays an integral role in customers first impression and ... Reports all suspected violation of companys HIPAA policies or procedures to facility CEO. Knowledge ...

Titan Placement

Chief Health Officer (CHO)

Hollywood, FL · On-site

$350K - $500K/yr

... concierge patient care model focused on high-quality service • Significant strategic autonomy to design and implement community-wide programs What makes you a great fit • You hold an MD, DO or a ...

Montereau

Concierge - FT

Tulsa, OK · On-site

$13.25 - $17.25/hr

Provide administrative support and report to the Concierge Supervisor, Director of Hospitality, COO - Health Services and Health Services leadership team, ELT, LT and assist various departments and ...

Peepers by Peeperspecs

Retail Concierge

Michigan City, IN · On-site

$20.75/hr

As Peepers' Retail Concierge, you set the tone for an experience our customers tell their friends ... Process "no charge" orders per CEO or leadership request. * Receive and deliver mail and packages ...

Auberge Collection

Residences Concierge

Dallas, TX

The Residences Concierge serves as the primary point of contact for homeowners, guests, and vendors ... Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan ...

The Knox

Residences Concierge

Dallas, TX

The Residences Concierge serves as the primary point of contact for homeowners, guests, and vendors ... Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan ...

Auberge Collection

Residences Concierge

Dallas, TX · On-site

The Residences Concierge serves as the primary point of contact for homeowners, guests, and vendors ... Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan ...

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Chief Concierge information

What are Chief Concierges?

Chief Concierges are senior hospitality professionals responsible for managing concierge services in hotels, luxury residences, or resorts. They lead a team of concierges and ensure guests receive exceptional service, such as arranging transportation, making reservations, and providing local recommendations. Chief Concierges act as liaisons between guests and other hotel departments, handle special requests, and maintain high standards of guest satisfaction. Their role often involves extensive local knowledge, strong organizational skills, and a commitment to customer service.

What are the key skills and qualifications needed to thrive as a Chief Concierge, and why are they important?

To thrive as a Chief Concierge, you need extensive experience in hospitality, expertise in local attractions, and a background in customer service, often supported by certifications like Les Clefs d'Or. Familiarity with property management systems, reservation software, and concierge databases is typically required. Exceptional interpersonal skills, problem-solving abilities, and discretion set top performers apart in this role. These skills are vital for delivering personalized guest experiences, managing staff, and ensuring seamless service in a luxury environment.

How does a Chief Concierge typically collaborate with other departments to enhance the guest experience?

A Chief Concierge works closely with departments such as front desk, housekeeping, and guest services to ensure a seamless and memorable experience for guests. This collaboration involves sharing important guest preferences, coordinating room readiness, and arranging personalized services or amenities. Frequent communication with these teams allows the Chief Concierge to anticipate guest needs and resolve issues promptly, making teamwork and interdepartmental relationships essential for success in the role.

What is the difference between Chief Concierge vs Concierge?

AspectChief ConciergeConcierge
CredentialsExperience in hospitality, customer service skills, possibly certifications in hospitality managementCustomer service skills, hospitality experience often preferred
Work EnvironmentLuxury hotels, resorts, high-end residential buildingsHotels, resorts, private clubs, luxury apartments
Employer & IndustryLuxury hospitality industry, upscale establishmentsHospitality industry, service-oriented settings
Search & Comparison IntentUnderstanding leadership roles, responsibilities, and qualificationsJob duties, daily tasks, and skills required

The main difference between a Chief Concierge and a Concierge lies in their responsibilities and seniority. The Chief Concierge oversees the concierge team, manages guest relations at a higher level, and often handles more complex requests. In contrast, a Concierge provides direct guest services, assisting with reservations, directions, and local recommendations. Both roles require excellent customer service skills, but the Chief Concierge typically has more experience and leadership duties.

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Chief Concierge jobs near you
Concierge

Concierge

The Fellowship Family

Milledgeville, GA

$14 - $18.25/hr

Other

Posted 23 days ago

Job description

The Concierge Specialist exists to ensure an exceptional first impression and ongoing experience to callers, visitors and residents while complimenting the efforts of the care staff and supporting TFF administrative functions.

Duties and Responsibilities:

  • Promote the mission, services and image of TFF on a continuing basis to all personnel, residents, guests/visitors, volunteers, vendors, and all communities via appropriate words and actions.
  • Support the vision of the President/CEO by working coopertively and cohesively on service and operational matters with the ED/TFF management teams, and fellow employees.
  • Concierge functions for TFF include meeting and exceeding guests’ and residents’ expectations upon entering the community. Ensure each guest is pleasantly greeting and shown through the property to their destination. Assist with entrance/exit of community/vehicles under covered entrance.
  • Notify and coordinate TFF of visitors and appointments. Be aware of community schedules, transport schedule, and major TFF calendar events as to properly navigate callers/visitors immediately.
  • Answer telephone calls with a smile and ensure callers’ expectations are exceeded during their calling experience. Ensure prospect calls/families are handled in a call-to-action manner that quickly and effectively ensures the caller reaches the proper destination. Ensure “auto-attendant” is properly turned on and forwarded during nights/weekends.
  • Maintain and improve building appearance and atmosphere through appealing aspects such as fresh flowers, music, scent and other aesthetically pleasing avenues. Ensure all front of house is clean not limited to, main hall restrooms are stocked and maintained by housekeeping.
  • Receive and distribute mail daily. This includes all TFF outgoing mail is sent out daily as well as incoming mail is properly distributed daily.
  • Promote effective and positive employee relations by greeting applicants, distributing applications and communicating with TFF regarding interviews and status of initial applicant process. Communicate effectively with all employees to ensure a positive and clear understanding of TFF’s mission and core values.   
  • Assist salon scheduling and tracking of resident appointments.  
  • Assist with planning, development, and execution of various internal and external special events, including resident cook outs, Alzheimer Walks, quarterly meetings, and staff appreciation events.
  • Coordinate with front office when away from desk, ensuring phone is always answered immediately.
  • Assist in creating a positive working culture for all staff at all locations/departments that promotes personal development, an energetic/fun attitude, effective communication, and brand loyalty that is conducive with TFF guidelines, service standards and brand/image.

The above duties and responsibilities are given as a general guideline.  Duties and responsibilities may be changed at any time. 

Preferred Education and Qualifications:
  An excellent learner with the ability to work in teams.
  Good organizational abilities.
  Good problem-solving skills.
  Basic knowledge of the recruitment process.
  Strong phone, email and in-person communication skills
  Excellent organizational skills, with an ability to prioritize important projects.

  Proficiency in Microsoft Office (Work, Excel, Outlook, PowerPoint)

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