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Member Concierge Jobs (NOW HIRING)

Five Seasons Family Sports Club

Lead Member Concierge

KY · On-site

$16 - $18/hr

Position Summary The Lead Member Concierge serves as the senior concierge and primary resource for the Member Concierge team. This role supports the daily member experience by modeling exceptional ...

Five Seasons Family Sports Club

Lead Member Concierge

KY · On-site

$16 - $18/hr

Position Summary The Lead Member Concierge serves as the senior concierge and primary resource for the Member Concierge team. This role supports the daily member experience by modeling exceptional ...

Life Time

Member Concierge

Troy, NY · On-site

$15.25 - $19.75/hr

Position Summary The Membership Concierge I delivers the highest quality customer service to all ... member loyalty and assists them in meeting their healthy way of life goals. Job Duties and ...

HAMMER AND NAILS

Member Concierge

Yardley, PA · On-site

$14 - $24/hr

Hammer and Nails in Yardley, PA is looking for a charismatic and service-driven Member Concierge to be the face of our premium grooming experience. This is your chance to join a one-of-a-kind men ...

HealthBird

Member Concierge

Miami, FL

$17/hr

  • Medical

About the Role We are seeking a Member Concierge Agent to join our customer experience team in a call center environment. This role is dedicated to providing exceptional service to our members by ...

Life Time, Inc.

Member Concierge

Troy, MI · On-site

$14.75 - $19/hr

Position Summary The Membership Concierge I delivers the highest quality customer service to all ... member loyalty and assists them in meeting their healthy way of life goals. Job Duties and ...

Flexcar

Member Concierge

Nashville, TN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Member Concierge Location: Onsite, Nashville, TN Compensation: $22,5/hr + Full Benefit package day one Flexcar is completely reimagining car ownership. We offer the world's first month-to-month car ...

Flexcar LLC

Member Concierge

Nashville, TN · On-site

$225/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Member Concierge Location: Onsite, Nashville, TN Compensation: $22,5/hr + Full Benefit package day one Flexcar is completely reimagining car ownership. We offer the world's first month-to-month car ...

HAMMER AND NAILS

Member Concierge

Morrisville, PA · On-site

$14 - $24/hr

  • PTO

Hammer and Nails in Yardley, PA is looking for a charismatic and service-driven Member Concierge to be the face of our premium grooming experience. This is your chance to join a one-of-a-kind men ...

HealthBird

Member Concierge

Miami, FL · On-site

$17/hr

  • Medical

About the Role We are seeking a Member Concierge Agent to join our customer experience team in a call center environment. This role is dedicated to providing exceptional service to our members by ...

Flexcar

Member Concierge

Lilburn, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Member Concierge is responsible for ensuring an outstanding customer experience by providing support to our Flexcar customers, who we call members. This role involves assisting members, and their ...

New

Moonlight Basin

Member Concierge

Big Sky, MT · On-site

$19/hr

The Opportunity December 1st - April 11th (required availability) We are seeking a polished, personable, and highly organized Member Concierge Associate to serve as a primary point of contact for our ...

New

HAMMER AND NAILS

Member Concierge

Yardley, PA · On-site

$14 - $24/hr

Hammer and Nails in Yardley, PA is looking for a charismatic and service-driven Member Concierge to be the face of our premium grooming experience. This is your chance to join a one-of-a-kind men ...

Life Time

Member Concierge

Easton, PA · On-site

$17.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Position Summary As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build ...

Flexcar

Member Concierge

Auburn, MA · On-site

  • Retirement

  • PTO

Member Concierge Department: Market Operations (Field) Employee Type: Full Time, Non-Exempt Compensation: $24/hr Position Overview: As a Member Support Specialist at Flexcar, you will serve as a key ...

Flexcar LLC

Member Concierge

Auburn, MA · On-site

$24/hr

  • Retirement

  • PTO

Member Concierge Department: Market Operations (Field) Employee Type: Full Time, Non-Exempt Compensation: $24/hr Position Overview: As a Member Support Specialist at Flexcar, you will serve as a key ...

Life Time, Inc.

Member Concierge Leader

Goodyear, AZ · On-site

$15.75 - $20.25/hr

This position will serve as the right hand to the Club General Manager, connecting all in-center departments to ensure seamless operations, partnership and member engagement. The Membership Concierge ...

New

Southern Land Company

Member Concierge

Franklin, TN · On-site

$15.25 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Position Summary The Member Concierge serves as a key point of contact for members and guests, delivering a warm, professional, and attentive experience. This role primarily supports morning and ...

Life Time, Inc.

Member Concierge

Skokie, IL · On-site

$17.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Position Summary As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build ...

Life Time, Inc.

Member Concierge Leader

Westwood, MA · On-site

$17.25 - $22.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This position will serve as the right hand to the Club General Manager, connecting all in-center departments to ensure seamless operations, partnership and member engagement. The Membership Concierge ...

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All JobsMember Concierge Jobs

Member Concierge information

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How much do member concierge jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for member concierge in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What does a member concierge do?

A Member Concierge is responsible for providing personalized assistance and support to members of an organization, club, or service. Their duties typically include answering inquiries, handling requests and reservations, and ensuring members have a positive experience. Member Concierges often act as the main point of contact for members, addressing concerns and facilitating communication with other departments. They may also organize events, offer recommendations, and help resolve issues to enhance member satisfaction.

Do member concierges make good money?

Member concierges typically earn an average salary ranging from $30,000 to $50,000 annually, depending on experience, location, and the employer. They may also receive benefits such as bonuses or commissions for providing high-quality service. Compensation can vary based on the industry and the complexity of the concierge duties.

What is the difference between Member Concierge vs Customer Service Representative?

AspectMember ConciergeCustomer Service Representative
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentLuxury clubs, resorts, or membership organizationsCall centers, retail, or corporate offices
Employer & IndustryMembership-based organizations, hospitality, wellnessRetail, telecommunications, finance, general customer support
Primary FocusPersonalized member assistance, exclusive servicesHandling customer inquiries, resolving issues

While both roles involve customer interaction, a Member Concierge provides personalized, high-end service tailored to members' exclusive needs, often in luxury settings. In contrast, a Customer Service Representative handles a broader range of general inquiries across various industries. The roles differ mainly in the level of personalization and the work environment, with Member Concierges focusing on premium member experiences.

What are the typical challenges faced by a member concierge when assisting members with complex requests?

Member Concierges often encounter challenges when handling requests that require coordination across multiple departments or vendors, such as booking exclusive experiences or resolving billing issues. Staying organized, maintaining clear communication, and managing expectations are essential to ensure a positive member experience. Additionally, adapting quickly to changing member needs and keeping up-to-date with service offerings helps concierges provide timely and accurate assistance. Collaborating effectively with other team members and external partners is key to successfully resolving complex requests.

What are the key skills and qualifications needed to thrive as a member concierge, and why are they important?

To thrive as a Member Concierge, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with CRM systems, reservation platforms, and office software is often required. Exceptional communication, problem-solving abilities, and a friendly, proactive attitude help create memorable experiences for members. These skills are crucial for ensuring member satisfaction, resolving issues efficiently, and fostering long-term relationships.
More about Member Concierge jobs

What states have the most Member Concierge jobs?

States with the most job openings for Member Concierge jobs include:

What job categories do people searching Member Concierge jobs look for?

The top searched job categories for Member Concierge jobs are:

Member Concierge jobs near you
Infographic showing various Member Concierge job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $37,689 per year, or $18.1 per hour.

Lead Member Concierge

Five Seasons Family Sports Club

KY • On-site

$16 - $18/hr

Part-time

This job post has expired today. Applications are no longer accepted.

Job description

Position Summary

The Lead Member Concierge serves as the senior concierge and primary resource for the Member Concierge team. This role supports the daily member experience by modeling exceptional hospitality, assisting with onboarding and training, coordinating daily front desk operations, and serving as the first point of contact for complex member service situations.

The Lead Member Concierge is not a management position. Performance evaluations, scheduling, disciplinary action, hiring, and employment decisions remain the responsibility of the Business Manager.

Essential ResponsibilitiesMember Experience
  • Deliver exceptional hospitality to members, guests, and prospective members.
  • Build positive relationships while creating a welcoming and professional club environment.
  • Resolve elevated member concerns within established guidelines.
  • Promote club programs, services, and events.
Daily Operations
  • Assist with coordinating front desk workflow during each shift.
  • Support operational consistency and service standards.
  • Monitor lobby presentation and front desk organization.
  • Assist with opening and closing procedures.
  • Ensure daily operational checklists are completed.
Team Support
  • Serve as a mentor and resource for Member Concierge I, II, and III.
  • Assist with onboarding and training new team members.
  • Demonstrate best practices in member service and operational procedures.
  • Encourage teamwork and collaboration across the department.
  • Provide coaching and guidance while escalating performance concerns to the Business Manager.
Member Services
  • Process memberships, reservations, guest registrations, and program enrollments.
  • Handle member account questions and direct billing or account issues to the Member Service Admin when appropriate.
  • Support communication between departments to ensure seamless member experiences.
Communication
  • Communicate operational updates to concierge staff.
  • Notify the Business Manager of member concerns, operational issues, or service opportunities.
  • Maintain professionalism and confidentiality.
Qualifications
  • Minimum two years of customer service, hospitality, recreation, or club experience preferred.
  • Demonstrated leadership through initiative and professionalism.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Proficiency with Club Automation/Daxko or similar membership software preferred.
  • Ability to remain calm and solution-focused in a fast-paced environment.
Core Competencies
  • Hospitality Excellence
  • Member Relationship Building
  • Team Collaboration
  • Professional Communication
  • Conflict Resolution
  • Problem Solving
  • Initiative
  • Operational Consistency
  • Attention to Detail
  • Adaptability
Decision-Making Authority

The Lead Member Concierge may:

  • Coordinate daily front desk workflow.
  • Provide operational guidance to concierge staff.
  • Recommend process improvements.
  • Escalate member concerns to leadership.

The Lead Member Concierge may not:

  • Conduct employee evaluations.
  • Issue disciplinary action.
  • Approve payroll or scheduling changes.
  • Hire or terminate employees.
  • Authorize policy exceptions without Business Manager approval.
Success Measures
  • Consistently delivers exceptional member experiences.
  • Supports onboarding and development of concierge staff.
  • Maintains operational consistency and professionalism.
  • Resolves member concerns effectively.
  • Promotes teamwork and a positive club culture.
  • Demonstrates Five Seasons' service standards daily.