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Member Concierge Jobs (NOW HIRING)

HealthBird

Member Concierge

Miami, FL

$17/hr

About the Role We are seeking a Member Concierge Agent to join our customer experience team in a call center environment. This role is dedicated to providing exceptional service to our members by ...

Flexcar

Member Concierge

Auburn, MA · On-site

The Member Concierge is responsible for ensuring an outstanding customer experience by providing support to our Flexcar customers, who we call members. This role involves assisting members, and their ...

HealthBird

Member Concierge

Miami, FL · On-site

$17/hr

About the Role We are seeking a Member Concierge Agent to join our customer experience team in a call center environment. This role is dedicated to providing exceptional service to our members by ...

Flexcar LLC

Member Concierge

Auburn, MA · On-site

$24 - $26/hr

Member Concierge Location: Auburn , Ma Starting rate: $24 - 26$/hr + Full Benefits package (day one) Flexcar is completely reimagining car ownership. We offer the world's first month-to-month car ...

Life Time

Member Concierge

Woodbury, NJ

$15.50/hr

Position Summary As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build ...

Life Time, Inc.

Member Concierge

Woodbury, MN · On-site

$15.50/hr

Position Summary As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build ...

Life Time, Inc.

Member Concierge Leader

Austin, TX · On-site

$14.75 - $18.75/hr

This position will serve as the right hand to the Club General Manager, connecting all in-center departments to ensure seamless operations, partnership and member engagement. The Membership Concierge ...

Southern Land Company

Member Concierge

Franklin, TN · On-site

$15.25 - $19.75/hr

Position Summary The Member Concierge serves as a key point of contact for members and guests, delivering a warm, professional, and attentive experience. This role primarily supports morning and ...

Life Time, Inc.

Member Concierge II

Champlin, MN · On-site

$15.50/hr

Position Summary As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build ...

Life Time

Member Concierge II

Champlin, MN

$15.50/hr

Position Summary As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build ...

Life Time

Member Concierge- Full Time

Savage, MN · On-site

$15.50/hr

Position Summary As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build ...

Hammer & Nails

Member Concierge / Host

Naples, FL · On-site

$16 - $20/hr

Reporting General Manager or Department Lead when GM not present · Member Concierge's responsibilities include offering a friendly welcome to all members/guests facilitating a smooth transition ...

Hammer & Nails

Member Concierge / Host

Naples, FL · On-site

$16 - $20/hr

Reporting General Manager or Department Lead when GM not present · Member Concierge's responsibilities include offering a friendly welcome to all members/guests facilitating a smooth transition ...

Public

Director of Concierge & Sales

New York, NY · On-site

$130K - $200K/yr

You'll be directly responsible for managing our high-touch, high-value member Concierge team, with direct responsibility for the asset & revenue growth of Public's most valuable members. You'll be ...

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How much do member concierge jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for member concierge in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What does a Member Concierge do?

A Member Concierge is responsible for providing personalized assistance and support to members of an organization, club, or service. Their duties typically include answering inquiries, handling requests and reservations, and ensuring members have a positive experience. Member Concierges often act as the main point of contact for members, addressing concerns and facilitating communication with other departments. They may also organize events, offer recommendations, and help resolve issues to enhance member satisfaction.

What is the difference between Member Concierge vs Customer Service Representative?

AspectMember ConciergeCustomer Service Representative
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentLuxury clubs, resorts, or membership organizationsCall centers, retail, or corporate offices
Employer & IndustryMembership-based organizations, hospitality, wellnessRetail, telecommunications, finance, general customer support
Primary FocusPersonalized member assistance, exclusive servicesHandling customer inquiries, resolving issues

While both roles involve customer interaction, a Member Concierge provides personalized, high-end service tailored to members' exclusive needs, often in luxury settings. In contrast, a Customer Service Representative handles a broader range of general inquiries across various industries. The roles differ mainly in the level of personalization and the work environment, with Member Concierges focusing on premium member experiences.

What are the typical challenges faced by a Member Concierge when assisting members with complex requests?

Member Concierges often encounter challenges when handling requests that require coordination across multiple departments or vendors, such as booking exclusive experiences or resolving billing issues. Staying organized, maintaining clear communication, and managing expectations are essential to ensure a positive member experience. Additionally, adapting quickly to changing member needs and keeping up-to-date with service offerings helps concierges provide timely and accurate assistance. Collaborating effectively with other team members and external partners is key to successfully resolving complex requests.

What are the key skills and qualifications needed to thrive as a Member Concierge, and why are they important?

To thrive as a Member Concierge, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with CRM systems, reservation platforms, and office software is often required. Exceptional communication, problem-solving abilities, and a friendly, proactive attitude help create memorable experiences for members. These skills are crucial for ensuring member satisfaction, resolving issues efficiently, and fostering long-term relationships.
More about Member Concierge jobs
What states have the most Member Concierge jobs? States with the most job openings for Member Concierge jobs include:
What job categories do people searching Member Concierge jobs look for? The top searched job categories for Member Concierge jobs are:
Member Concierge jobs near you
Infographic showing various Member Concierge job openings in the United States as of May 2026, with employment types broken down into 12% As Needed, 35% Full Time, 8% Part Time, 41% Contract, and 4% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $37,689 per year, or $18.1 per hour.

Member Concierge

HealthBird

Miami, FL

$17/hr

Full-time

Medical

Posted 6 days ago

Job description

About the Role

We are seeking a Member Concierge Agent to join our customer experience team in a call center environment. This role is dedicated to providing exceptional service to our members by assisting with inquiries, benefits navigation, appointment scheduling, and resolving concerns efficiently. As the first point of contact, you will play a key role in ensuring a seamless and positive member experience.

Key Responsibilities

  • Member Support & Assistance
  1. Manage inbound and outbound calls, emails, and chat inquiries from members regarding their benefits, services, and account details.
  2. Proactively reach out to members to provide personalized support and guidance on available services.
  3. Assist members with appointment scheduling, provider searches, and plan navigation.
  • Problem Resolution & Service Excellence
  1. Address member concerns with professionalism, empathy, and a solution-oriented approach.
  2. Handle escalations efficiently, ensuring timely resolution of issues.
  3. Maintain accurate records of interactions and follow up on unresolved concerns.
  • Product & Benefit Knowledge
  1. Stay up to date with company products, wellness programs, and membership benefits to provide accurate information.
  2. Educate members on available health and wellness resources to enhance engagement.
  • Compliance & Data Integrity
  1. Ensure all member interactions adhere to HIPAA and data privacy regulations.
  2. Accurately document member interactions in CRM and call center systems.
  3. Follow company policies and procedures to maintain compliance and service standards.


Qualifications & Skills

  • Experience: 1+ years in a customer service, call center, or healthcare-related role (preferred).
  • Communication: Strong verbal and written communication skills in English and Spanish (Required).
  • Tech-Savvy: Comfortable using CRM software, call center tools, and telephony systems.
  • Problem-Solving: Ability to think quickly, resolve member concerns, and provide a seamless experience.
  • Empathy & Professionalism: Passion for helping people with a patient-first approach.
  • Adaptability: Ability to handle a fast-paced environment and multi-task effectively.
  • Healthcare/Insurance Knowledge: Familiarity with health insurance plans, provider networks, or wellness programs is a plus.