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Member Concierge Jobs (NOW HIRING)

ClubCorp

Concierge

Philadelphia, PA · On-site

$19/hr

Job Summary The Concierge is an essential member of the Member Experience team, dedicated to delivering exceptional service and creating unforgettable moments for club members before, during, and ...

Invited Clubs

Concierge

Saint Augustine, FL

$13.50 - $17.50/hr

Job Summary The Concierge is an essential member of the Member Experience team, dedicated to delivering exceptional service and creating unforgettable moments for club members before, during, and ...

ClubCorp

Concierge

Mansfield, TX · On-site

$15 - $18/hr

Job Summary The Concierge is an essential member of the Member Experience team, dedicated to delivering exceptional service and creating unforgettable moments for club members before, during, and ...

Invited

Concierge

San Diego, CA

$16.50 - $21.25/hr

Job Summary The Concierge is an essential member of the Member Experience team, dedicated to delivering exceptional service and creating unforgettable moments for club members before, during, and ...

Invited

Concierge

Carbondale, CO · On-site

$16.50 - $21.50/hr

Job Summary The Concierge is an essential member of the Member Experience team, dedicated to delivering exceptional service and creating unforgettable moments for club members before, during, and ...

Invited Clubs

Concierge

Gilbert, AZ

$15 - $19.50/hr

Job Summary The Concierge is an essential member of the Member Experience team, dedicated to delivering exceptional service and creating unforgettable moments for club members before, during, and ...

ClubCorp

Concierge

Gibsonia, PA · On-site

$14.25 - $18.25/hr

Job Summary The Concierge is an essential member of the Member Experience team, dedicated to delivering exceptional service and creating unforgettable moments for club members before, during, and ...

Invited

Concierge

Fort Lauderdale, FL · On-site

$14.75 - $19/hr

Job Summary The Concierge is an essential member of the Member Experience team, dedicated to delivering exceptional service and creating unforgettable moments for club members before, during, and ...

Invited Clubs

Concierge

Fort Lauderdale, FL

$14.75 - $19/hr

Job Summary The Concierge is an essential member of the Member Experience team, dedicated to delivering exceptional service and creating unforgettable moments for club members before, during, and ...

Invited Clubs

Concierge

Houston, TX

$14.75 - $19/hr

Job Summary The Concierge is an essential member of the Member Experience team, dedicated to delivering exceptional service and creating unforgettable moments for club members before, during, and ...

Invited

Concierge

Pittsburgh, PA · On-site

$15 - $19.50/hr

Job Summary The Concierge is an essential member of the Member Experience team, dedicated to delivering exceptional service and creating unforgettable moments for club members before, during, and ...

Invited Clubs

Concierge

San Diego, CA

$16.50 - $21.25/hr

Job Summary The Concierge is an essential member of the Member Experience team, dedicated to delivering exceptional service and creating unforgettable moments for club members before, during, and ...

ClubCorp

Concierge

Atlanta, GA · On-site

$15 - $19.25/hr

Job Summary The Concierge is an essential member of the Member Experience team, dedicated to delivering exceptional service and creating unforgettable moments for club members before, during, and ...

Invited Clubs

Concierge

Clarkston, MI

$15.75 - $20.50/hr

Job Summary The Concierge is an essential member of the Member Experience team, dedicated to delivering exceptional service and creating unforgettable moments for club members before, during, and ...

Invited

Concierge

Tampa, FL

$14.75 - $19/hr

Job Summary The Concierge is an essential member of the Member Experience team, dedicated to delivering exceptional service and creating unforgettable moments for club members before, during, and ...

Invited

Concierge

Phoenix, MD

$14.75 - $19/hr

Job Summary The Concierge is an essential member of the Member Experience team, dedicated to delivering exceptional service and creating unforgettable moments for club members before, during, and ...

Invited

Concierge

Oro Valley, AZ

$14.50 - $18.75/hr

Job Summary The Concierge is an essential member of the Member Experience team, dedicated to delivering exceptional service and creating unforgettable moments for club members before, during, and ...

Invited

Concierge

Houston, TX

$14.75 - $19/hr

Job Summary The Concierge is an essential member of the Member Experience team, dedicated to delivering exceptional service and creating unforgettable moments for club members before, during, and ...

Invited Clubs

Concierge

Mansfield, TX

$14 - $18/hr

Job Summary The Concierge is an essential member of the Member Experience team, dedicated to delivering exceptional service and creating unforgettable moments for club members before, during, and ...

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All JobsMember Concierge Jobs

Member Concierge information

See salary details

$11

$18

$25

How much do member concierge jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for member concierge in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

A Member Concierge role typically does not pay $4,000 a week without specialized skills or experience. High-paying jobs that can reach this level without a degree often include sales positions, real estate brokers, or certain entrepreneurial ventures, but they usually require significant experience, networking, or licensing. Most roles offering such income levels demand skills, certifications, or a strong track record rather than formal education alone.

What qualifications do I need to be a concierge?

To be a concierge, candidates typically need a high school diploma or equivalent, strong customer service skills, and excellent communication abilities. Experience in hospitality, tourism, or related fields can be beneficial, and some employers may prefer familiarity with reservation systems or local knowledge.

What does a Member Concierge do?

A Member Concierge is responsible for providing personalized assistance and support to members of an organization, club, or service. Their duties typically include answering inquiries, handling requests and reservations, and ensuring members have a positive experience. Member Concierges often act as the main point of contact for members, addressing concerns and facilitating communication with other departments. They may also organize events, offer recommendations, and help resolve issues to enhance member satisfaction.

What is the difference between Member Concierge vs Customer Service Representative?

AspectMember ConciergeCustomer Service Representative
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentLuxury clubs, resorts, or membership organizationsCall centers, retail, or corporate offices
Employer & IndustryMembership-based organizations, hospitality, wellnessRetail, telecommunications, finance, general customer support
Primary FocusPersonalized member assistance, exclusive servicesHandling customer inquiries, resolving issues

While both roles involve customer interaction, a Member Concierge provides personalized, high-end service tailored to members' exclusive needs, often in luxury settings. In contrast, a Customer Service Representative handles a broader range of general inquiries across various industries. The roles differ mainly in the level of personalization and the work environment, with Member Concierges focusing on premium member experiences.

What is a membership concierge?

A membership concierge is a customer service professional who assists members with their needs, manages memberships, and provides personalized support to enhance their experience. They often handle inquiries, resolve issues, and coordinate services using communication tools like phone, email, or chat.

What are the typical challenges faced by a Member Concierge when assisting members with complex requests?

Member Concierges often encounter challenges when handling requests that require coordination across multiple departments or vendors, such as booking exclusive experiences or resolving billing issues. Staying organized, maintaining clear communication, and managing expectations are essential to ensure a positive member experience. Additionally, adapting quickly to changing member needs and keeping up-to-date with service offerings helps concierges provide timely and accurate assistance. Collaborating effectively with other team members and external partners is key to successfully resolving complex requests.

How much do you get paid as a concierge?

Concierge salaries typically range from $12 to $25 per hour, depending on experience, location, and the employer. Full-time positions often offer benefits and may include tips or commissions in some settings.

What are the key skills and qualifications needed to thrive as a Member Concierge, and why are they important?

To thrive as a Member Concierge, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with CRM systems, reservation platforms, and office software is often required. Exceptional communication, problem-solving abilities, and a friendly, proactive attitude help create memorable experiences for members. These skills are crucial for ensuring member satisfaction, resolving issues efficiently, and fostering long-term relationships.
More about Member Concierge jobs
What states have the most Member Concierge jobs? States with the most job openings for Member Concierge jobs include:
What job categories do people searching Member Concierge jobs look for? The top searched job categories for Member Concierge jobs are:
Member Concierge jobs near you
Infographic showing various Member Concierge job openings in the United States as of June 2026, with employment types broken down into 55% Full Time, 13% Part Time, 13% Temporary, 13% Contract, and 6% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $37,689 per year, or $18.1 per hour.
Concierge

Concierge

ClubCorp

Philadelphia, PA • On-site

$19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description


Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited!
Job Summary
The Concierge is an essential member of the Member Experience team, dedicated to delivering exceptional service and creating unforgettable moments for club members before, during, and after each visit. This role focuses on managing phone calls, reservations and general emails, addressing inquiries, and fostering connections that make members feel valued and appreciated. The Concierge engages Members by assisting with outreach to new and at-risk members, promoting club offerings, social media efforts, member communications, and supporting various member experience initiatives. Through a commitment to personalized service and attention to detail, the Concierge embodies our Club's values of Warm Welcomes, Magic Moments, and Fond Farewells, ensuring every interaction enhances member satisfaction and loyalty.
Key Priorities
The Concierge serves as the liaison for members and guests, creating outstanding first impressions with personalized greetings and seamless service. Responsibilities include managing phone calls, reservations, and emails, addressing inquiries, and providing fond farewells. This role is essential in fostering meaningful connections by promoting club events and services, providing detailed information on facilities, and encouraging participation in activities. Additionally, the Concierge supports member experience initiatives, such as making outbound calls to new and at-risk members, assisting with social media and member communications, following up on reservations, recognizing birthdays, ensuring name recognition, and sending event invitations to enhance engagement. By delivering exceptional experiences and ensuring member satisfaction, the Concierge plays a vital role in upholding the club's commitment to exceeding members' expectations.
Reporting Structure
  • Reports to the Member Experience Director
Day to Day
  • Provide a warm welcome and fond farewell to members and guests, ensuring a positive first and ongoing impression.
  • Greet every call with a warm and friendly tone, providing prompt assistance, answering questions, and ensuring a thorough resolution of each inquiry.
  • Deliver exceptional business and concierge services to members and guests, guiding them to destinations within the club and creating memorable experiences through magic moments.
  • Inform members and guests about club services, amenities, upcoming events, and room locations both in person and over the phone.
  • Assist with member communications, including social media efforts, newsletters, and event announcements.
  • Make outbound calls to new and at-risk members to ensure engagement and retention.
  • Support member experience initiatives by promoting club offerings and assisting with key projects.
  • Manage reservations for club programs, dining, and services, ensuring all interactions align with club standards.
  • Conduct proactive phone calls to confirm member reservations for dining and events.
  • Oversee the reservation process for the club's dining facilities, ensuring accurate booking details and timely confirmations.
  • Actively promote upcoming events and assist in event registration and follow-ups to encourage participation.
  • Contribute to member experience initiatives, including updates to the website calendar and managing the message-on-hold system.
  • Ensure all member interactions and outreach efforts are properly documented in the M360 system to maintain accurate and comprehensive records.
  • Create and update events and relevant information on the MemberFirst platform, ensuring accessibility and accuracy.
  • Prepare and print personalized welcome tents, birthday, and anniversary cards to ensure members feel recognized and valued during their club visits.
  • Maintain up-to-date member profiles, including personal preferences and special occasions.
  • Communicate any known member's allergies or dietary restrictions to the restaurant team ahead of reservations to ensure a safe and enjoyable experience.
  • Maintain a clean and welcoming lobby, workstation, front entrance, restrooms, and surrounding areas.
  • Ensure supplies such as pens, notepads, and other necessities are well-stocked and available for members.

Additional Duties
  • Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management.
  • Follow all company, club, and department policies, procedures, and instructions.
  • Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
  • Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
  • Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
  • Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
  • Attend daily briefings and actively engage in required activities to stay informed and contribute to the team's success.
About You
Required
  • High school diploma or equivalent.
  • A minimum of 1 year of experience in the hospitality industry or a similar customer-facing role.
  • Possess a service-oriented mindset with the ability to make every member and guest feel valued.
  • Friendly and personable with a positive, can-do attitude, demonstrating a willingness to go above and beyond to deliver an exceptional member experience.
  • Professional and welcoming phone demeanor.
  • Positive attitude with a collaborative team spirit.

Preferred
  • Strong communication skills across various channels, including verbal, written, phone, text, and social media.
  • Proven ability to work well under pressure, effectively managing multiple tasks simultaneously.
  • Strong organizational skills with keen attention to detail.
  • Exceptional listing skills, with the ability to understand and respond to member and guest needs.
  • Proficient in Microsoft Office applications, including Word, Outlook, and Excel.
  • Effective multitasker with strong time management and prioritization skills.
Physical Requirements
  • Must be able to stand, walk, and perform physical activities for extended periods.
  • Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases.
  • Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required.
  • Effective communication skills with sufficient visual acuity, including talking and hearing.

Primary Tools/Equipment
  • Computer
  • Keyboard
  • Telephone
  • Copier
  • General office supplies

Work Schedule
  • Attendance requirements for this position as outlined on the weekly schedule which includes weekends and/or holidays.
  • Additional hours are required to meet deadlines of the position.

What We Offer
We believe in taking care of our team, and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills, experience, education, location, and-if you're in a non-exempt role-hours worked. While not all roles at Invited are full-time, those full-time team members have access to a comprehensive benefits package that includes:
  • Medical, dental, and vision coverage
  • Life insurance
  • Short-term and long-term disability insurance
  • 401(k) retirement savings plan
  • Generous paid time off and leave programs (time off as required by applicable law is also provided for part time team members)

Want to learn more? Visit www.invitedbenefits.com for full details.
Have more questions? Check out our Invited Jobs website for more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks: LinkedIn Instagram Twitter Facebook
Invited is an Equal Employment Opportunity Employer
The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.

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