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Member Concierge Jobs (NOW HIRING)

Auszi Gbc

Concierge Associate

Inver Grove Heights, MN · On-site

$27K - $36K/yr

Requirements We are seeking extra ordinary Guest Services member (Concierge) who can engage with our amazing guests and provide services that exceed customer expectations. Our ideal candidate is ...

Life Time, Inc.

Life Time Work Leader

Portland, OR · On-site

This position serves as a leader on the Concierge Team, sharing expertise and modeling behaviors which drive a culture of service. This team member executes and attends events in Life Time Work, with ...

Life Time

Life Time Work Leader

Beaverton, OR · On-site

This position serves as a leader on the Concierge Team, sharing expertise and modeling behaviors which drive a culture of service. This team member executes and attends events in Life Time Work, with ...

Concert Golf Partners

Member Services Concierge

Lake Mary, FL · On-site

$13.50 - $17.50/hr

Member Services Concierge Concert Golf Partners has a dedicated customer service facility designed to enhance our member experience through efficient and effective communication. A Member Services ...

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Member Concierge information

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How much do member concierge jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for member concierge in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What does a member concierge do?

A Member Concierge is responsible for providing personalized assistance and support to members of an organization, club, or service. Their duties typically include answering inquiries, handling requests and reservations, and ensuring members have a positive experience. Member Concierges often act as the main point of contact for members, addressing concerns and facilitating communication with other departments. They may also organize events, offer recommendations, and help resolve issues to enhance member satisfaction.

What are the key skills and qualifications needed to thrive as a member concierge, and why are they important?

To thrive as a Member Concierge, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with CRM systems, reservation platforms, and office software is often required. Exceptional communication, problem-solving abilities, and a friendly, proactive attitude help create memorable experiences for members. These skills are crucial for ensuring member satisfaction, resolving issues efficiently, and fostering long-term relationships.

What are the typical challenges faced by a member concierge when assisting members with complex requests?

Member Concierges often encounter challenges when handling requests that require coordination across multiple departments or vendors, such as booking exclusive experiences or resolving billing issues. Staying organized, maintaining clear communication, and managing expectations are essential to ensure a positive member experience. Additionally, adapting quickly to changing member needs and keeping up-to-date with service offerings helps concierges provide timely and accurate assistance. Collaborating effectively with other team members and external partners is key to successfully resolving complex requests.

What is the difference between Member Concierge vs Customer Service Representative?

AspectMember ConciergeCustomer Service Representative
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentLuxury clubs, resorts, or membership organizationsCall centers, retail, or corporate offices
Employer & IndustryMembership-based organizations, hospitality, wellnessRetail, telecommunications, finance, general customer support
Primary FocusPersonalized member assistance, exclusive servicesHandling customer inquiries, resolving issues

While both roles involve customer interaction, a Member Concierge provides personalized, high-end service tailored to members' exclusive needs, often in luxury settings. In contrast, a Customer Service Representative handles a broader range of general inquiries across various industries. The roles differ mainly in the level of personalization and the work environment, with Member Concierges focusing on premium member experiences.

More about Member Concierge jobs

What states have the most Member Concierge jobs?

States with the most job openings for Member Concierge jobs include:

What job categories do people searching Member Concierge jobs look for?

The top searched job categories for Member Concierge jobs are:

Member Concierge jobs near you
Infographic showing various Member Concierge job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,689 per year, or $18.1 per hour.

Customer Service Associate (Member Concierge)

Flexcar LLC

Larchmont, NY • On-site

$24 - $26/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

Job Title:Customer Service Associate (Member Concierge)
Location:Onsite, Larchmont , NY
Employment Type:Full Time, Non-Exempt (Weekend Availability Required)
Compensation:$24- 26$/hr + Full Benefit package day one
About Flexcar
Flexcar is redefining how people access vehicles. Our flexible car subscription model lets members drive the car they want, when they want-without the long-term commitment, maintenance hassle, or hidden fees of traditional car ownership. As we grow our physical presence, our storefronts are becoming vital touchpoints in delivering exceptional, in-person member experiences.
As the Member Concierge,you'll be the face of the brand for all walk-in customers and scheduled vehicle handoffs. This is a high-energy, people-focused role ideal for someone who enjoys engaging with the public, thrives in dynamic environments, and is passionate about creating memorable customer experiences. Your mission will be to support members before, during, and after their time with us, ensuring every interaction is seamless and positive.
Key Responsibilities:
  • Engage Visitors:Actively welcome and educate walk-in visitors about Flexcar's product offerings and value proposition.
  • Oral Communication:Confidently and clearly communicate how Flexcar works, tailoring your message to first-time visitors or returning members.
  • Deliver Outstanding Service:Provide top-notch support to members throughout their Flexcar journey-from ordering, picking up, and returning their vehicles. Ensure each vehicle meets our quality standards (cleanliness, gas level, damage-free, etc.) before handoff.
  • Maintain Quality Standards:Ensure each vehicle meets Flexcar's high-quality standards by participating in pre-delivery cleaning and preparation if needed. Perform visual checks and checklist-based inspections of vehicles before they are released or accepted back.
  • Operational Collaboration:Coordinate with Flexcar's main operations hub to manage vehicle logistics, inventory updates, and appointment readiness.
  • Resolve Issues:Troubleshoot and efficiently address any order or vehicle-related concerns, prioritizing member satisfaction. Work closely with customer care, vehicle support teams and the main hub to ensure swift resolutions.
  • Utilize Technology:Use company systems to manage member accounts, communicate with members and keep accurate records.
  • Become a Product Expert:Gain in-depth knowledge of our services and stay updated on the latest features and processes to assist members effectively.
  • Customer Feedback Loop:Work closely with ourMarketingandVoice of the Customerteams to share real-time customer insights, frequently asked questions, common feedback or customer friction points.
  • Drive Process Improvement:Identify opportunities for enhancing customer service and contribute to initiatives that elevate our operations. Ownership mentality for the local store's success.
  • Embrace Versatility:As part of a small market operation, be ready to take on additional responsibilities as assigned by your manager.

What Drives Success for thisRole:
  • Experience:1-2 years in a customer facing role in customer service or retail, ideally within a fast-paced environment preferred.
  • Communication Skills:Exceptional interpersonal and communication abilities required.
  • Problem-Solving:Strong analytical skills to navigate challenges and make informed decisions.
  • Tech-Savvy:Proficient in computer skills and quick to learn new software systems.
  • Customer-Centric Attitude:A passion for delivering outstanding service and exceeding member expectations.
  • Multitasking Ability:Skill in managing multiple tasks and prioritizing effectively under pressure.
  • Adaptability:Willingness to operate vehicles and work in various weather conditions, including evenings, weekends, and holidays, as needed.
  • Attention to Detail:A keen eye for detail, ensuring that all member requests are addressed thoroughly.
  • Listening Skills:Strong listening abilities to identify member needs and provide tailored solutions.
  • Case Management:Track support cases diligently, ensuring timely resolutions and effective follow-up.
  • Collaboration:Follow established procedures for escalating unresolved issues, working with internal teams like Product, Engineering, and Operations to ensure prompt solutions.
  • At least 21 years or olderwith avalid driver's licenseand anacceptable driving record(per company standards).

What Tops Off the Tank:
  • Rest & Relax! Potential to accrue 80 hours of PTO your first year, and up to 120 hours in later years plus multiple company paid holidays and sick time.
  • Benefits: Excellent, low-cost healthcare coverage including: Medical, Dental, and Vision eligibility day one.
  • Save for Your Future! 401(k) with company match from day one of hire.
  • Drive a Flexcar! Discounted employee rate on Flexcar products and no annual membership fee
  • Weekly pay andEmployee Referral Bonus!
  • Other amazing perks!

Why Join Us:
Get in early with a fast-scaling mobility company transforming the car ownership model
Learn by doing: work cross-functionally with operations, marketing, and customer experience teams. Gain real-world experience in customer engagement, quality control, and logistics. Career growth opportunities within Flexcar's Member Experience or Operations teams.
Ready to be the face of Flexcar ? Apply now and help us bring flexible car access to more people-one in-person experience at a time.
Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.
Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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