ZipRecruiter

Log In

1

Member Concierge Jobs (NOW HIRING)

Life Time

Member Concierge

Easton, PA

$17.25/hr

Position Summary As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build ...

Flexcar

Member Concierge

Auburn, MA · On-site

Member Concierge Department: Market Operations (Field) Employee Type: Full Time, Non-Exempt Compensation: $24/hr Position Overview: As a Member Support Specialist at Flexcar, you will serve as a key ...

Flexcar LLC

Member Concierge

Auburn, MA · On-site

$24/hr

Member Concierge Department: Market Operations (Field) Employee Type: Full Time, Non-Exempt Compensation: $24/hr Position Overview: As a Member Support Specialist at Flexcar, you will serve as a key ...

Life Time, Inc.

Member Concierge

Skokie, IL · On-site

$17.25/hr

Position Summary As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build ...

Life Time

Member Concierge Leader

Ponte Vedra Beach, FL · On-site

$14.75 - $19/hr

This position will serve as the right hand to the Club General Manager, connecting all in-center departments to ensure seamless operations, partnership and member engagement. The Membership Concierge ...

Southern Land Company

Member Concierge

Franklin, TN · On-site

$15.25 - $19.75/hr

Position Summary The Member Concierge serves as a key point of contact for members and guests, delivering a warm, professional, and attentive experience. This role primarily supports morning and ...

Life Time Fitness

Member Concierge II

Lake Mary, FL · On-site

$13.50 - $17.50/hr

Membership Concierge II As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and ...

Life Time Fitness

Member Concierge II

Lake Mary, FL · On-site

$13.50 - $17.50/hr

Membership Concierge II As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and ...

Life Time, Inc.

Member Concierge I

Lakeville, MN · On-site

$13.25/hr

Position Summary The Membership Concierge I delivers the highest quality customer service to all ... member loyalty and assists them in meeting their healthy way of life goals. Job Duties and ...

Life Time

Member Concierge I

Lakeville, MN · On-site

$13.25/hr

Position Summary The Membership Concierge I delivers the highest quality customer service to all ... member loyalty and assists them in meeting their healthy way of life goals. Job Duties and ...

Life Time, Inc.

Member Concierge I

Warrenville, IL · On-site

$15/hr

Position Summary The Membership Concierge I delivers the highest quality customer service to all ... member loyalty and assists them in meeting their healthy way of life goals. Job Duties and ...

Life Time

Member Concierge II

Winter Park, FL · On-site

$14.50 - $18.75/hr

Position Summary As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build ...

Life Time, Inc.

Member Concierge II

Winter Park, FL · On-site

$14.50 - $18.75/hr

Position Summary As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build ...

Life Time

Member Concierge I

Warrenville, IL · On-site

$15/hr

Position Summary The Membership Concierge I delivers the highest quality customer service to all ... member loyalty and assists them in meeting their healthy way of life goals. Job Duties and ...

Gate Fuel Service

MEMBERSHIP CONCIERGE

Ponte Vedra Beach, FL · On-site

$14.25 - $18.50/hr

The Club Member Concierge provides personalized assistance to members, guests, and prospective members. This position supports reservations, membership administration, special arrangements, property ...

Life Time

$11.75 - $15.25/hr

Position Summary The Membership Concierge III Life Time Work delivers the highest quality customer ... This team member executes and attends events in Life Time Work, with the intention of building ...

previous pagenext page

Showing results 21-40

All JobsFood JobsRestaurant JobsClub Attendant JobsMember Concierge Jobs

Member Concierge information

See salary details

$11

$18

$25

How much do member concierge jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for member concierge in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What does a member concierge do?

A Member Concierge is responsible for providing personalized assistance and support to members of an organization, club, or service. Their duties typically include answering inquiries, handling requests and reservations, and ensuring members have a positive experience. Member Concierges often act as the main point of contact for members, addressing concerns and facilitating communication with other departments. They may also organize events, offer recommendations, and help resolve issues to enhance member satisfaction.

What are the key skills and qualifications needed to thrive as a member concierge, and why are they important?

To thrive as a Member Concierge, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with CRM systems, reservation platforms, and office software is often required. Exceptional communication, problem-solving abilities, and a friendly, proactive attitude help create memorable experiences for members. These skills are crucial for ensuring member satisfaction, resolving issues efficiently, and fostering long-term relationships.

What are the typical challenges faced by a member concierge when assisting members with complex requests?

Member Concierges often encounter challenges when handling requests that require coordination across multiple departments or vendors, such as booking exclusive experiences or resolving billing issues. Staying organized, maintaining clear communication, and managing expectations are essential to ensure a positive member experience. Additionally, adapting quickly to changing member needs and keeping up-to-date with service offerings helps concierges provide timely and accurate assistance. Collaborating effectively with other team members and external partners is key to successfully resolving complex requests.

What is the difference between Member Concierge vs Customer Service Representative?

AspectMember ConciergeCustomer Service Representative
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentLuxury clubs, resorts, or membership organizationsCall centers, retail, or corporate offices
Employer & IndustryMembership-based organizations, hospitality, wellnessRetail, telecommunications, finance, general customer support
Primary FocusPersonalized member assistance, exclusive servicesHandling customer inquiries, resolving issues

While both roles involve customer interaction, a Member Concierge provides personalized, high-end service tailored to members' exclusive needs, often in luxury settings. In contrast, a Customer Service Representative handles a broader range of general inquiries across various industries. The roles differ mainly in the level of personalization and the work environment, with Member Concierges focusing on premium member experiences.

More about Member Concierge jobs

What states have the most Member Concierge jobs?

States with the most job openings for Member Concierge jobs include:

What job categories do people searching Member Concierge jobs look for?

The top searched job categories for Member Concierge jobs are:

Member Concierge jobs near you
Infographic showing various Member Concierge job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,689 per year, or $18.1 per hour.

Member Concierge

Life Time

Easton, PA

$17.25/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Key responsibilities

  • Serves as the first point of contact for members and guests entering the resort.

  • Assists members with account maintenance, processing needs, changes, and transactions.

  • Engages in problem solving and service recovery for member questions and concerns.

Life Time rating

6.5

Company rating: 6.5 out of 10

Based on 394 frontline employees who took The Breakroom Quiz

24th of 63 rated gym and leisure clubs

Job description

Position Summary

As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.

Job Duties/Responsibilities

  • Operates as first point of contact for members and guests entering resort
  • Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
  • Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
  • Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
  • Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
  • Serves as a key point of contact for new membership sales and member retention interactions.
  • Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Minimum Required Qualifications

Candidates for this position must be skilled at multi-tasking, delivering high quality customer service, service recovery and verbal communication. They must also be comfortable working in a fast-paced environment, able to stand for 4 hours at a time and demonstrate a friendly and outgoing demeanor.

Education:

  • High School graduate or equivalent

Years of Experience:

  • Minimum of 1-2 years of experience in customer service or sales

Licenses / Certifications / Registrations:

  • Complete Retention Specialist Certification within 60 days of hire
  • Passion to serve others
  • Effective communication skills

Preferred Requirements

  • Bachelor's Degree in Hospitality
PayThis is an hourly position with wages starting at $17.25 and pays up to $20.50, based on experience and qualifications.Benefits

All team members receive the following benefits while working for Life Time:

  • A fully subsidized membership

  • Discounts on Life Time products and services

  • 401(k) retirement savings plan with company discretionary match (21 years of age and older)

  • Training and professional development

  • Paid sick leave where required by law

Full-time Team Members are eligible for additional benefits, including:

  • Medical, dental, vision, and prescription drug coverage

  • Short term and long term disability insurance

  • Life insurance

  • Pre-tax flexible spending and dependent care plans

  • Parental leave and adoption assistance

  • Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave

  • Deferred compensation plan, if the team member meets the required income threshold

Life Time may use artificial intelligence ("AI") in connection with various aspects of its recruitment and hiring functions. Ultimate employment decisions are subject to human review and oversight. Life Time does not use AI in a manner that would have the effect of subjecting applicants to discrimination on the basis of protected classes or proxies or for engaging in any protected activity under applicable law.

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.

What Life Time employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply