About the Role We are seeking a Member Concierge Agent to join our customer experience team in a call center environment. This role is dedicated to providing exceptional service to our members by ...
Quick apply
About the Role We are seeking a Member Concierge Agent to join our customer experience team in a call center environment. This role is dedicated to providing exceptional service to our members by ...
Member Concierge
Miami, FL · On-site
$17/hr
About the Role We are seeking a Member Concierge Agent to join our customer experience team in a call center environment. This role is dedicated to providing exceptional service to our members by ...
Member Concierge
Miami, FL · On-site
$17/hr
About the Role We are seeking a Member Concierge Agent to join our customer experience team in a call center environment. This role is dedicated to providing exceptional service to our members by ...
Member Concierge Leader
Ponte Vedra Beach, FL · On-site
$14.75 - $19/hr
This position will serve as the right hand to the Club General Manager, connecting all in-center departments to ensure seamless operations, partnership and member engagement. The Membership Concierge ...
New
Member Concierge Leader
Ponte Vedra Beach, FL · On-site
$14.75 - $19/hr
This position will serve as the right hand to the Club General Manager, connecting all in-center departments to ensure seamless operations, partnership and member engagement. The Membership Concierge ...
New
Member Concierge II
Winter Park, FL · On-site
$14.50 - $18.75/hr
Position Summary As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build ...
Member Concierge II
Winter Park, FL · On-site
$14.50 - $18.75/hr
Position Summary As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build ...
Member Concierge II
Winter Park, FL · On-site
$14.50 - $18.75/hr
Position Summary As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build ...
Member Concierge II
Winter Park, FL · On-site
$14.50 - $18.75/hr
Position Summary As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build ...
Member Services Concierge
Lake Mary, FL · On-site
$13.50 - $17.50/hr
Member Services Concierge Concert Golf Partners has a dedicated customer service facility designed to enhance our member experience through efficient and effective communication. A Member Services ...
Member Services Concierge
Lake Mary, FL · On-site
$13.50 - $17.50/hr
Member Services Concierge Concert Golf Partners has a dedicated customer service facility designed to enhance our member experience through efficient and effective communication. A Member Services ...
Concierge
Fort Lauderdale, FL · On-site
$14.75 - $19/hr
Job Summary The Concierge is an essential member of the Member Experience team, dedicated to delivering exceptional service and creating unforgettable moments for club members before, during, and ...
New
Concierge
Fort Lauderdale, FL · On-site
$14.75 - $19/hr
Job Summary The Concierge is an essential member of the Member Experience team, dedicated to delivering exceptional service and creating unforgettable moments for club members before, during, and ...
New
Member Services Concierge
Lake Mary, FL · On-site
$19 - $21/hr
A Member Services Concierge position involves providing high-quality customer service and support to our members over the phone or email. The Call Center Concierge will serve as a primary point of ...
Quick apply
Member Services Concierge
Lake Mary, FL · On-site
$19 - $21/hr
A Member Services Concierge position involves providing high-quality customer service and support to our members over the phone or email. The Call Center Concierge will serve as a primary point of ...
Concierge
Lake Worth, FL · On-site
$17/hr
The Concierge position will support the concierge function and coordination of member events with internal and external partners to ensure seamless execution; including, but not limited to ...
Posted today
Quick apply
Concierge
Lake Worth, FL · On-site
$17/hr
The Concierge position will support the concierge function and coordination of member events with internal and external partners to ensure seamless execution; including, but not limited to ...
Posted today
Concierge
Lake Worth, FL · On-site
$17/hr
The Concierge position will support the concierge function and coordination of member events with internal and external partners to ensure seamless execution; including, but not limited to ...
Posted today
Quick apply
Concierge
Lake Worth, FL · On-site
$17/hr
The Concierge position will support the concierge function and coordination of member events with internal and external partners to ensure seamless execution; including, but not limited to ...
Posted today
Wellness Concierge
Ponte Vedra Beach, FL · On-site
$14.25 - $18.50/hr
If you enjoy creating meaningful member experiences and thrive in a fast-paced, wellness-focused environment, we invite you to join our team as a Wellness Concierge. What's in it for you?
Wellness Concierge
Ponte Vedra Beach, FL · On-site
$14.25 - $18.50/hr
If you enjoy creating meaningful member experiences and thrive in a fast-paced, wellness-focused environment, we invite you to join our team as a Wellness Concierge. What's in it for you?
Concierge
$18 - $23/hr
Concierge Location: Titusville, Florida Shift: Full-Time | Monday-Friday | 10:00 AM - 6:30 PM ... This vital team member will provide a warm welcome, ensure a smooth transition into our community ...
Quick apply
Concierge
$18 - $23/hr
Concierge Location: Titusville, Florida Shift: Full-Time | Monday-Friday | 10:00 AM - 6:30 PM ... This vital team member will provide a warm welcome, ensure a smooth transition into our community ...
Administrative Assistant
$16 - $21.75/hr
Provide Member Concierge Services to members to ensure a memorable experience. * Act as receptionist and information source to general public and provide information to orient new members and ...
Administrative Assistant
$16 - $21.75/hr
Provide Member Concierge Services to members to ensure a memorable experience. * Act as receptionist and information source to general public and provide information to orient new members and ...
Concierge
$14 - $18/hr
We are looking for someone that has the ability to make every resident, family member and visitor ... Our concierge will not only have the opportunity to provide extraordinary services but will also ...
Concierge
$14 - $18/hr
We are looking for someone that has the ability to make every resident, family member and visitor ... Our concierge will not only have the opportunity to provide extraordinary services but will also ...
Concierge
$14 - $18/hr
We are looking for someone that has the ability to make every resident, family member and visitor ... Our concierge will not only have the opportunity to provide extraordinary services but will also ...
Concierge
$14 - $18/hr
We are looking for someone that has the ability to make every resident, family member and visitor ... Our concierge will not only have the opportunity to provide extraordinary services but will also ...
Concierge
$14 - $18/hr
We are looking for someone that has the ability to make every resident, family member and visitor ... Our concierge will not only have the opportunity to provide extraordinary services but will also ...
Concierge
$14 - $18/hr
We are looking for someone that has the ability to make every resident, family member and visitor ... Our concierge will not only have the opportunity to provide extraordinary services but will also ...
Concierge
Inlet Beach, FL · On-site
$14 - $18/hr
We are looking for someone that has the ability to make every resident, family member and visitor ... Our concierge will not only have the opportunity to provide extraordinary services but will also ...
Concierge
Inlet Beach, FL · On-site
$14 - $18/hr
We are looking for someone that has the ability to make every resident, family member and visitor ... Our concierge will not only have the opportunity to provide extraordinary services but will also ...
Concierge
Inlet Beach, FL · On-site
$14 - $18/hr
We are looking for someone that has the ability to make every resident, family member and visitor ... Our concierge will not only have the opportunity to provide extraordinary services but will also ...
Concierge
Inlet Beach, FL · On-site
$14 - $18/hr
We are looking for someone that has the ability to make every resident, family member and visitor ... Our concierge will not only have the opportunity to provide extraordinary services but will also ...
Concierge
Fort Myers, FL · On-site
$14.50 - $18.75/hr
Our vibrant senior living community in Sarasota is looking for a dedicated Concierge to be the face of our welcoming environment where every staff member is committed to providing exceptional care ...
Concierge
Fort Myers, FL · On-site
$14.50 - $18.75/hr
Our vibrant senior living community in Sarasota is looking for a dedicated Concierge to be the face of our welcoming environment where every staff member is committed to providing exceptional care ...
Member Concierge information
See Florida salary details
$8.26 - $9.24
3% of jobs
$9.24 - $10.22
6% of jobs
$11.07 is the 25th percentile. Wages below this are outliers.
$10.22 - $11.20
18% of jobs
$11.20 - $12.18
16% of jobs
The median wage is $12.54 / hr.
$12.18 - $13.16
19% of jobs
$13.16 - $14.14
12% of jobs
$14.25 is the 75th percentile. Wages above this are outliers.
$14.14 - $15.12
12% of jobs
$15.12 - $16.10
5% of jobs
$16.10 - $17.08
4% of jobs
$17.08 - $18.06
3% of jobs
$18.06 - $19.04
2% of jobs
$8
$13
$19
How much do member concierge jobs pay per hour?
As of Aug 12, 2026, the average hourly pay for member concierge in Florida is $13.54, according to ZipRecruiter salary data. Most workers in this role earn between $11.15 and $14.38 per hour, depending on experience, location, and employer.
What does a member concierge do?
A Member Concierge is responsible for providing personalized assistance and support to members of an organization, club, or service. Their duties typically include answering inquiries, handling requests and reservations, and ensuring members have a positive experience. Member Concierges often act as the main point of contact for members, addressing concerns and facilitating communication with other departments. They may also organize events, offer recommendations, and help resolve issues to enhance member satisfaction.
Do member concierges make good money?
Member concierges typically earn an average salary ranging from $30,000 to $50,000 annually, depending on experience, location, and the employer. They may also receive benefits such as bonuses or commissions for providing high-quality service. Compensation can vary based on the industry and the complexity of the concierge duties.
What is the difference between Member Concierge vs Customer Service Representative?
| Aspect | Member Concierge | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; customer service experience | High school diploma or equivalent; customer service experience |
| Work Environment | Luxury clubs, resorts, or membership organizations | Call centers, retail, or corporate offices |
| Employer & Industry | Membership-based organizations, hospitality, wellness | Retail, telecommunications, finance, general customer support |
| Primary Focus | Personalized member assistance, exclusive services | Handling customer inquiries, resolving issues |
While both roles involve customer interaction, a Member Concierge provides personalized, high-end service tailored to members' exclusive needs, often in luxury settings. In contrast, a Customer Service Representative handles a broader range of general inquiries across various industries. The roles differ mainly in the level of personalization and the work environment, with Member Concierges focusing on premium member experiences.
What are the typical challenges faced by a member concierge when assisting members with complex requests?
Member Concierges often encounter challenges when handling requests that require coordination across multiple departments or vendors, such as booking exclusive experiences or resolving billing issues. Staying organized, maintaining clear communication, and managing expectations are essential to ensure a positive member experience. Additionally, adapting quickly to changing member needs and keeping up-to-date with service offerings helps concierges provide timely and accurate assistance. Collaborating effectively with other team members and external partners is key to successfully resolving complex requests.
What are the key skills and qualifications needed to thrive as a member concierge, and why are they important?
To thrive as a Member Concierge, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with CRM systems, reservation platforms, and office software is often required. Exceptional communication, problem-solving abilities, and a friendly, proactive attitude help create memorable experiences for members. These skills are crucial for ensuring member satisfaction, resolving issues efficiently, and fostering long-term relationships.
What are popular job titles related to Member Concierge jobs in Florida? For Member Concierge jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Member Concierge jobs in Florida look for? The top searched job categories for Member Concierge jobs in Florida are:
Job description
About the Role
We are seeking a Member Concierge Agent to join our customer experience team in a call center environment. This role is dedicated to providing exceptional service to our members by assisting with inquiries, benefits navigation, appointment scheduling, and resolving concerns efficiently. As the first point of contact, you will play a key role in ensuring a seamless and positive member experience.
Key Responsibilities
- Member Support & Assistance
- Manage inbound and outbound calls, emails, and chat inquiries from members regarding their benefits, services, and account details.
- Proactively reach out to members to provide personalized support and guidance on available services.
- Assist members with appointment scheduling, provider searches, and plan navigation.
- Problem Resolution & Service Excellence
- Address member concerns with professionalism, empathy, and a solution-oriented approach.
- Handle escalations efficiently, ensuring timely resolution of issues.
- Maintain accurate records of interactions and follow up on unresolved concerns.
- Product & Benefit Knowledge
- Stay up to date with company products, wellness programs, and membership benefits to provide accurate information.
- Educate members on available health and wellness resources to enhance engagement.
- Compliance & Data Integrity
- Ensure all member interactions adhere to HIPAA and data privacy regulations.
- Accurately document member interactions in CRM and call center systems.
- Follow company policies and procedures to maintain compliance and service standards.
Qualifications & Skills
- Experience: 1+ years in a customer service, call center, or healthcare-related role (preferred).
- Communication: Strong verbal and written communication skills in English and Spanish (Required).
- Tech-Savvy: Comfortable using CRM software, call center tools, and telephony systems.
- Problem-Solving: Ability to think quickly, resolve member concerns, and provide a seamless experience.
- Empathy & Professionalism: Passion for helping people with a patient-first approach.
- Adaptability: Ability to handle a fast-paced environment and multi-task effectively.
- Healthcare/Insurance Knowledge: Familiarity with health insurance plans, provider networks, or wellness programs is a plus.
About HealthBird
Sourced by ZipRecruiter
Company size
51 - 200 Employees
Headquarters location
Miami, FL, US
Year founded
2021