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American Express Concierge Jobs (NOW HIRING)

Collabera

On Boarding Concierge

Phoenix, AZ · On-site

$15.50 - $19.75/hr

... American Express including benefits, payroll, development tools, etc. Requirements for On boarding Concierge Contractors: Exceptional written and verbal communication skills High degree of ...

Collabera

On boarding Case Manager

Phoenix, AZ · On-site

... American Express including benefits, payroll, development tools, etc. Qualifications Requirements for On boarding Concierge Contractors: Outgoing personality with a passion for customer service.

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How much do american express concierge jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for american express concierge in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the American Express Concierge position, and why are they important?

To thrive as an American Express Concierge, you need excellent customer service abilities, strong organizational skills, and experience in hospitality or luxury services. Familiarity with customer relationship management (CRM) systems, booking platforms, and proprietary Amex tools is often required. Outstanding interpersonal communication, problem-solving, and the ability to anticipate client needs set successful candidates apart. These skills ensure clients receive seamless, personalized assistance that upholds American Express’s reputation for premium service.

How much does American Express pay for work from home?

American Express concierge roles that are work-from-home typically offer salaries ranging from $15 to $25 per hour, depending on experience and location. Compensation may also include benefits such as health insurance and paid time off, with some positions offering performance-based bonuses. Exact pay rates can vary based on the specific role and company policies.

What does an Amex Concierge do?

An American Express Concierge provides personalized assistance to cardholders by handling requests such as travel arrangements, restaurant reservations, event tickets, and other lifestyle services. They use communication tools like phone, email, or chat and often require strong customer service skills and knowledge of luxury services. The role involves managing multiple requests efficiently while maintaining high service standards.

How much do Amex concierges make?

American Express concierges typically earn between $40,000 and $60,000 annually, depending on experience and location. They often receive additional benefits such as bonuses and incentives, and strong customer service skills are essential for success in this role.

What is the 2 in 90 rule for American Express?

The 2 in 90 rule for American Express refers to a policy where cardholders can earn bonus points or benefits twice within a 90-day period, encouraging responsible use and maintaining account activity. For American Express concierge roles, understanding such policies helps in providing accurate information and excellent customer service to cardholders.

What are the typical daily responsibilities of an American Express Concierge?

As an American Express Concierge, your day typically involves assisting card members with a wide range of requests, including travel arrangements, event ticket bookings, restaurant reservations, and special occasion planning. You'll work closely with vendors and partners to secure the best experiences for clients, often handling multiple high-priority requests at once. You may also collaborate with other team members to share expertise and collectively manage challenging or complex client needs. Strong time management and multitasking are crucial, as requests can vary greatly throughout the day and require quick, thoughtful responses to meet the high standards of American Express card members.

What is an American Express Concierge job?

An American Express Concierge assists premium cardmembers by providing personalized recommendations, booking travel and dining reservations, securing event tickets, and handling special requests. They offer high-end customer service, ensuring clients have exceptional experiences tailored to their preferences. The role requires strong communication skills, problem-solving abilities, and extensive knowledge of hospitality, travel, and entertainment services.

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What cities are hiring for American Express Concierge jobs? Cities with the most American Express Concierge job openings:
What are the most commonly searched types of American Express Concierge jobs? The most popular types of American Express Concierge jobs are:
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American Express Concierge jobs near you
Infographic showing various American Express Concierge job openings in the United States as of June 2026, with employment types broken down into 5% Locum Tenens, 2% As Needed, 48% Full Time, 10% Part Time, 2% Temporary, and 33% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $37,689 per year, or $18.1 per hour.
Customer Experience Concierge, Centurion Lounge - DCA

Customer Experience Concierge, Centurion Lounge - DCA

American Express

Arlington, VA • On-site

$17.75 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 16 days ago

American Express rating

8.5

Company rating: 8.5 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

26th of 138 rated financial services

Job description

Member Service Professional / Travel and Concierge, Centurion Lounge - DCA Airport

Job Descriptions:

The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located in the DCA Airport MSPs will be the face of American Express to our customers, acting as ambassadors of the brand. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. Our MSPs are highly skilled and motivated, providing travel, card, concierge and lifestyle services to American Express Card Members. Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express. 

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the "Know Your Rights" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.


The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

A successful candidate will possess the following qualifications: 

  • Minimum of 1 year recent experience servicing premium customers 

  • Airline, lounge or travel industry experience required, including reservation experience

  • Passion for servicing customers with proactive solutions

  • Exceptional communication skills, delighting the customer with every single interaction

  • The ability to listen to the customer's needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received

  • Must exhibit the utmost professionalism and maintain a positive attitude in all interactions

  • The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment 

  • Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members' experience at the forefront of everything you do

  • Must be resourceful and capable of using the Internet effectively while providing assistance in a face to face customer environment

  • Ability to utilize and switch from multiple technology platforms with ease

  • Adapt to an ever changing environment and being resilient

  • Ability to work flexible shifts including nights, weekends, and holidays is essential

  • Light to moderate lifting may be required for certain job tasks

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

It is our mission to become essential to our Card Members by providing differentiated products and services.  It is our duty to make Membership come to life every day.  MSPs do this by:

  • Welcoming and providing access to our Card Members upon arrival at reception

  • Being accountable and taking ownership of the customer's experience from beginning to end

  • Creating innovative ways to resolve customers' issues or concerns to win their brand loyalty; ultimately making loyal enthusiast out of the customer 

  • Employing the Customer First philosophy in meeting customers' needs and expectations

  • Providing concierge and lifestyle recommendation

  • Providing travel consultation and minimal reservation assistance

  • Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners 

Lounge Hours of operation are from 5: 00am - 9: 00pm SUN-FRI, 5:00am - 7:00pm SAT. Hours are subject to change due to business need

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