Community Services Manager Jobs (NOW HIRING)

Feel Seen at Thrive!

Learn more about The Enclave here: The Enclave | Apartments in Seattle, WA

Salary Range: $105,000 to $110,000 per year

Schedule: Full-time; Monday - Friday 8 am - 5 pm; Afterhours and weekend support may be required, as needed

Thrive's purpose is to be the most trusted partner in property management by delivering outstanding results for clients, inspiring associate engagement, and elevating living experiences for residents. By cultivating award-winning workplaces, we foster an environment of connection, compassion and fun that our personnel extend to everyday life at their communities. Happy, inspired associates lead to happy, supported residents. We are dedicated to our boutique, at-scale approach to property management and building communities that flourish, which stems from hiring strong associates to grow with Team Thrive!

Our Values are simple: Do the Right Thing, Do Work to be Proud of, and Be a Great Place to Work.

Voted one of Washington and Portland's best workplaces for several consecutive years, Thrive builds on its culture by offering the following benefits: 

• 34 Paid Days off Per Year (PTO, Paid Holidays, Paid Personal Day, Paid Day of Service, and Paid Birthday)
• Employer matched 401k retirement plan
• Discretionary bonus potential
• Eligible for earned Leasing & Renewal commissions 
• $0 premium medical, dental, and vision insurance effective 1st of the month following your start date
• Fully covered Long-term disability insurance for associates
• Fully covered life insurance policy for associates with supplemental life insurance options
• 24/7 Everyday Assistance Program (EAP)
• Voluntary Critical Illness, Accident, Hospital Indemnity, and Short-term Disability insurance
• Pet Insurance discounts
• Parking & Transit Commuter Benefits
• Annual professional development reimbursement
• Training opportunities and career progression/growth plans
• Company-wide parties and events  

Job Responsibilities:

Financial Oversight

• Assists in the formulation of budgets and responsible for staying within the established budget guidelines.
• Ensures all rents are collected when due and posted in a timely manner.
• Performs evictions, utility cut-offs, and landlord liens as required.
• Responsible for ensuring all invoices are submitted and approved in the appropriate system for timely payment.
• Completes month-end procedures and reports including deposit accounting, variances, expiring leases, write off register, receivable aging, security deposit activity, gross potential rent.
• Uses and safeguards and reconciles the property credit card in accordance with accounting policies and deadlines.
• Ultimately responsible for the financial success of the property.

Personnel & Leadership

• Responsible for hiring and staffing including posting job ads for vacant roles, advertising their open position where appropriate, actively interviewing, and making timely offers to candidates. Works with Human Resources on recruiting support, as needed. 
• Hires, trains, empowers, develops, supervises, disciplines, and terminates on-site staff, as needed, and under the advice and approval of leadership and Human Resources.
• Conducts bi-annual performance reviews in alignment with Thrive's values.
• Reviews and approves of associate timesheets to ensure accurate pay
• Instructs and advises on-site staff of employee procedures and guidelines.
• Conducts on-going training with site team such as marketing activities, leasing paperwork, workplace safety, systems, and any other type of training that may be needed on a daily basis.
• Provides leadership, coaching, recognition and works towards building strong professional working relationships amongst the team.
• Delegates appropriate tasks and responsibilities to site team, and ensures accountability and follow-through.
• Maintains awareness of employee resident delinquency and works closely with HR to correct.

Administrative/Office/Compliance

• Ensures that lease files are current, complete, and in compliance with MFTE, Section 8 or other applicable affordable program requirements, if applicable.
• Responsible for office opening on schedule. This may require early arrivals or late departures, depending on staffing.
• Responsible for the condition of the entire property including the leasing office, common areas, trash rooms, model units, etc.
• Attends scheduled management meetings, typically held on a quarterly basis.
• Maintains records on all aspects of management activity on a daily, weekly, and monthly basis. Submits required reports to corporate office on a weekly and monthly basis.
• Prepares for audits and complete annual reporting.
• Issues appropriate notices, when necessary.
• Completes required trainings, as assigned, and ensures associates are in compliance with all required coursework.

Resident Relations

• Initiates and perpetuates a true sense of community.
• Maintains positive customer service mindset.
• Responsible for inspections with residents of move-in/move-outs.
• Reviews all notices to vacate to determine the cause of the move-out.
• Initiates and implements policies/procedures to maintain resident communications; e.g., complaints, service requests, etc.

Maintenance

• Physically walks and inspects property on a regular basis; Verifies condition of vacant apartments.
• Maintains awareness of make-ready board and vacancy status on a daily basis. Coordinates with maintenance staff to ensure timely recondition of apartments after move-out.
• Oversees or delegates to the Maintenance Supervisor all vendor/contractor communications concerning work scheduling, billings, vendor relations and certificates of insurance.
• Monitors all maintenance activities.

Marketing/Leasing

• Maintains awareness of market conditions/trends.
• Welcomes and shows property to prospective residents, as needed.
• Ensures incoming phone calls and emails are being answered and responded to in a timely and professional manner.

Safety and Risk Management

• Reports all liability and property incidents to Regional Manager and other appropriate Home Office departments immediately.
• Ensures workplace injuries are reported to HR immediately. 
• Maintains awareness of SDS binder and Thrive's Safety and Accident Prevention Manual; Trains team on safety protocols and ensure proper use of PPE.
• Becomes familiar with and responsible for all Thrive and any property specific policies on Water Intrusion, AMG (apparent mold growth), or other health or building safety programs.
• Completes any pertinent safety checklists with maintenance staff and ensures property is conducting a monthly safety meeting.

General

• Partners and collaborates with home office departments in a productive and efficient manner.
• Conduct all business in accordance with Company policies and procedures.
• Performs any additional duties or tasks as assigned by the Regional Manager.

Desired Skills & Experience

• 3+ years of experience in property management or equivalent experience to demonstrate proficiency
• 6+ months supervisory experience, with demonstrated, strong leadership skills
• Proficient in Microsoft Word, Outlook and Excel.
• Certified Apartment Manager (CAM) preferred
• MFTE Program Experience Preferred
• Intermediate to advanced experience with Yardi/CRM and On-Site preferred
• A history of accuracy in reporting and overseeing a budget, property financials, and confidence in speaking to variances with managers and clients
• Experience in daily pricing and ever changing market demands/trends 
• Notary License is required  or able to obtain within 3 months of hire.

Desired Competencies

• Detail oriented with the ability to provide accurate and timely reports.
• Understanding of the basic functions of a property budget and property management accounting and expense control.
• Must be able to work in a fast-paced and customer service oriented environment.
• Understanding of industry terms and their meaning.
• Ability to de-escalate conflict and remain calm and courteous at all times.
• Respects and understands diverse cultural and socio-economic backgrounds.
• Communicates effectively, builds trust, and addresses community challenges with cultural awareness and equity.
• Specific and thorough in communication with residents, vendors, subordinates, home office departments, ownership, and leadership.
• Performs duties under pressure and meets multiple and competing deadlines.
• Works as part of a team, delegates effectively, as well as works independently.
• Takes instructions and feedback from supervisors in a productive manner, and is able to follow direction, learn, and grow with a positive outlook.
• Exercises strong problem-solving skills.
• Interacts with co-workers, supervisors, guests and the public in a professional and pleasant manner.
• Strong time management, organizational and prioritization skills.
• Strong attention on resident retention.
• Ability to read, write, speak and comprehend English using correct grammar and punctuation.

Physical Requirements

• 100% in-person position. Must be available to be physically present at sites being supported.
• Stand, walk or sit alternatively depending on the specific needs of the day.
• Ability to physically walk sites/units, which may include climbing stairs and navigating uneven surfaces or construction zones.
• Ability to be physically present onsite at the property during normal business hours to greet guests, handle property operations, provide tours, etc.
• Prolonged periods of sitting at a desk and working on a computer.
• Occasional need to perform the following physical activities:
• Bend/Stoop/Squat
• Climb stairs
• Push/Pull
• Reach above shoulder
• Lifting frequently up to 25lbs and occasionally 25 - 40 lbs.
• Works both indoors (majority of the time) and outdoors in all weather conditions.
• Ability to effectively communicate in person, via phone, and through virtual platforms.

Equal Employment Opportunity

Diversity is celebrated at Thrive as we believe it makes us a better company. Our hope is that each associate feels welcomed, respected, and appreciated for their unique contributions. From our hiring practices, performance reviews, raise decisions, and opportunities for promotions, Thrive follows consistent and fair practices to ensure all Thrive employees and potential employees have an equal opportunity for employment and advancement based on merit, and are not discriminated against because of race, color, religion, national origin, age, sex, veteran status, pregnancy, childbirth, pregnancy-related conditions, disability, gender, gender identity, sexual orientation, or on any other legally protected basis. Our Human Resources department works with teams to make reasonable accommodations for those that require assistance in being able to participate in the interview process or meet the requirements of their position.

Background Check & Drug Screen Policy

Thrive Communities conducts background checks and drug screens for onsite property associates after the conditional offer of employment is accepted, in compliance with applicable federal, state, and local laws. Candidates will be asked to authorize these screenings and results will be reviewed by a designated HR representative. For questions about what will be reviewed on the criminal history, please contact careers@thrivecommunities.com.

The 4-panel drug screen tests for the following:

• Amphetamines including Methamphetamine
• Cocaine Metabolites
• Opiates including Codeine and Morphine
• Phencyclidine ("PCP")

Thrive Communities reserves the right to modify this policy at any time without notice.