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Client Success Advisor Jobs (NOW HIRING)

PSST

Client Success Advisor

Middletown, OH · On-site

Support Staff/Client Success Advisor Date Posted: 8/2/2019 Location: Middletown Office Date Available: 08/22/2019 Closing Date: 10/22/2019 Description: Full-Time Client Success Advisor Job Summary:

PSST

Client Success Advisor

Louisville, KY · On-site

Description: Full-Time Client Success Advisor Job Summary: * I mplement new client installs, including implementation checklist, configuration, training and follow-up * Ongoing client support of PSST ...

SiteCare

Client Success Advisor

Atlanta, GA · Remote

Role Summary The Client Success Advisor owns the ongoing relationship for a portfolio of clients. This is a proactive, commercially oriented role responsible for client retention, account growth ...

Diligent Corporation

Client Success Advisor

Washington, DC · On-site

$100K - $124K/yr

The Client Success Advisor role is key to Diligent's Customer Success retention strategy. Key Responsibilities * Provide guidance and best practices on configuring, customizing, and optimizing the ...

Storyful

Director, Client Success

Manhattan, NY · On-site

$160 - $200/hr

About the Team The Client Success Group is a team of post‑sale leaders responsible for ensuring ... Proven ability to operate as a strategic advisor to senior stakeholders, with experience ...

Dow Jones

Director, Client Success

New York, NY

The Client Success Group is a team of post-sale leaders responsible for ensuring the successful ... Proven ability to operate as a strategic advisor to senior stakeholders, with experience ...

News Corporation

Director, Client Success

Manhattan, NY · On-site

$160 - $200/hr

About the Team The Client Success Group is a team of post‑sale leaders responsible for ensuring ... Proven ability to operate as a strategic advisor to senior stakeholders, influencing ...

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Client Success Advisor information

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$51.3K

$86K

How much do client success advisor jobs pay per year?

As of Aug 17, 2026, the average yearly pay for client success advisor in the United States is $51,309.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $58,500.00 per year, depending on experience, location, and employer.

What is a client success advisor?

A Client Success Advisor is a professional who works with clients to ensure they have a positive experience with a company's products or services. Their main goal is to build strong relationships, address client needs, and help clients achieve their desired outcomes. They often provide onboarding support, ongoing education, and act as a liaison between the client and internal teams. By proactively addressing concerns and identifying opportunities for improvement, Client Success Advisors help increase client satisfaction and retention.

What skills and qualifications are needed to thrive as a client success advisor?

To thrive as a Client Success Advisor, you need strong interpersonal skills, a background in customer service or account management, and often a relevant bachelor's degree. Familiarity with CRM software like Salesforce, customer support platforms, and data analysis tools is typically required. Outstanding communication, problem-solving abilities, and empathy help build lasting client relationships and resolve issues proactively. These skills ensure clients receive value from services, driving satisfaction, retention, and business growth.

How does a client success advisor typically collaborate with other departments to enhance the client experience?

As a Client Success Advisor, collaboration with departments such as Sales, Product, and Support is essential to ensure that clients achieve their desired outcomes. You will often act as a bridge, communicating client feedback and needs to internal teams, helping to prioritize feature requests or address service issues. This role requires strong interpersonal skills and proactive communication to align resources and maintain a seamless client journey. Regular meetings and shared documentation are common practices to facilitate effective cross-functional collaboration.

What is the difference between Client Success Advisor vs Customer Support Specialist?

AspectClient Success AdvisorCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in client management or account managementHigh school diploma or equivalent; technical or product knowledge often preferred
Work EnvironmentProactively manages client accounts, builds relationships, and ensures satisfactionResponds to customer inquiries, troubleshooting, and resolving issues
Employer & Industry UsageUsed in SaaS, consulting, and service industries focusing on client retentionCommon across tech, retail, and service sectors for customer assistance

The main difference is that a Client Success Advisor focuses on proactive relationship management and ensuring long-term client success, while a Customer Support Specialist primarily handles reactive support and issue resolution. Both roles require strong communication skills, but the Advisor role emphasizes strategic engagement and account growth.

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Client Success Advisor jobs near you
Infographic showing various Client Success Advisor job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $51,309 per year, or $24.7 per hour.

Client Success Advisor

PSST

Middletown, OH • On-site

Full-time

Re-posted 22 days ago

Job description

Position Type:
Support Staff/Client Success Advisor
Date Posted:
8/2/2019
Location:
Middletown Office
Date Available:
08/22/2019
Closing Date:
10/22/2019Description: Full-Time Client Success Advisor
Job Summary:
  • Implement new client installs, including implementation checklist, configuration, training and follow-up
  • Ongoing client support of PSST software applications, both desktop and web-based
  • Quality Control/Assurance for PSST applications
  • User product analysis
  • Write PSST application user guides
  • General PC troubleshooting skills
  • Support of MUNIS and its various modules
  • Present topical training during webinars and conferences
Qualifications:
  • College graduate preferred
  • Coursework in accounting, financial management and/or custmer relations preferred
  • Previous Payroll/Human Resources experience preferred
  • Previous MUNIS experioence a plus
  • Previous substitute management experience a plus
  • Previous presenetation and training skills a plus
  • Internet skills and Microsoft Office experience a plus

Working Conditions:
  • Will be based in Louisville, KY office
  • 30-40%, occansional overnight travel
  • Reports to Clisnt Success manager

Personal Skills:
  • Works well with others - part of team environment
  • Adheres to deadlines, internal and external
  • Promotes positive environment
  • Provides and welcomes positive feedback, both personally and professionally
  • Detail-oriented
  • Prompt and punctual attendance
  • Operates with honesty and integrity
  • Able to effectively communicate and train others through listening skills, written text and spoken word

Application Procedure:
Apply Online

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